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Table Of Contents
Obtaining Technical Assistance
About This Guide
This chapter provides information on the following topics:
• Audience
• Obtaining Technical Assistance
Document Objectives
This guide describes the tasks and commands necessary to enable and operate the Cisco Works Blue Internetwork Status Monitor (ISM) for System/390 products.
Audience
This guide is intended for IBM NetView operators who are responsible for monitoring Cisco routers in a Systems Network Architecture (SNA) environment. This guide assumes that you are familiar with the basic concepts and terminology used in internetworking and that you understand the network topology and protocols.
Document Organization
This guide is divided into the following chapters and appendixes:
• "Overview of CiscoWorks Blue ISM," provides information about how ISM works and the features and benefits of the ISM product.
• "Using ISM," provides an introduction to ISM and its architecture, including starting ISM and navigating in the product.
• Chapter 3, "Enabling the ISM Environment,"describes how to enable global functions, management applications, and monitoring options.
• "Monitoring ISM Resources," describes how to enable ISM to monitor routers.
• "Monitoring Interfaces," describes how to enable ISM to monitor the interfaces that are installed in your network routers.
• Chapter 6, "Monitoring CMCCs," describes how to enable ISM to monitor the Cisco Mainframe Channel Connections (CMCCs) between the mainframe and the router.
• "Monitoring DSPU Resources," describes how to enable ISM to monitor routers that are defined as downstream physical unit (DSPU) resources.
• Chapter 8, "Monitoring TN3270 Servers," describes how to enable ISM to monitor the availability of Cisco TN3270 servers, which reside on the Channel Interface Processors (CIPs) and channel port adapters of Cisco routers.
• Monitoring SNA Switch Resources, page 1 describes how to enable ISM to monitor SNA Switching (SNASw) resources configured on routers.
• "ISM Commands," provides a list of available ISM commands, procedures for issuing the commands, and detailed syntax descriptions, notes, and examples.
• "ISM Messages," lists each message that the ISM program can generate and provides an explanation and recommended action for each message.
• Appendix C, "Servicing and Troubleshooting," describes the ISM service aid utilities that you can use to trace internal ISM data to troubleshoot a problem. This appendix also includes information about how to restore the ISM base administrator profile.
• "Network Management Vector Transport Alerts," lists and describes the NMVT alerts generated by Cisco routers.
Document Conventions
The terms resource and router are used throughout this documentation. To avoid confusion, be aware that all routers are resources, therefore the term resource encompasses router—whereas the term router is specific.
This guide uses basic conventions to represent text and table information.
Command descriptions in this guide use the following conventions:
•Commands and keywords are in boldface font.
•Arguments for which you supply values are in italic font.
•Elements in square brackets ([ ]) are optional.
•Alternative, but required, keywords are grouped in braces ({ }) and separated by a vertical bar (|).
Examples use the following conventions:
•Terminal sessions and information that the system displays are printed in a
screen
font.•Information that you enter is in boldface screen font.
•Variables that you enter are printed in italic screen font.
•In examples, an exclamation point (!) at the beginning of a line in a router configuration indicates a comment line.
In addition, this guide uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.
Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.
Tip Means the following are useful tips.
Related Documentation
For more information about CiscoWorks Blue Internetwork Status Monitor, refer to the following publications:
•CiscoWorks Blue Internetwork Status Monitor Installation Guide
•CiscoWorks Blue Internetwork Status Monitor Data Areas
•CiscoWorks Blue Internetwork Status Monitor Online Help
For additional information, refer to the following Cisco Systems publications:
•Configuration guides and command references for Cisco router products used at your site
•Cisco IOS Bridging and IBM Networking Configuration Guide
•Cisco IOS Bridging and IBM Networking Command Reference, Volume I and Volume II
•Cisco IOS Command Summary
•Cisco IOS System Error Messages
•Internetworking Terms and Acronyms
For more information about using IBM's NetView, you can refer to the following IBM NetView publications:
•NetView Operation
•Learning About NetView Operation
•NetView Command Summary
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Wed Oct 13 00:42:06 PDT 2004
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