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Table Of Contents
Where to Find Safety and Warning Information
Cisco Optical Networking Product Documentation CD-ROM
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
This section explains the objectives, intended audience, and organization of this publication and describes the conventions that convey instructions and other information.
This section provides the following information:
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Audience
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Document Objectives
This guide explains the troubleshooting procedures for the Cisco ONS 15530 system. Use this guide in conjunction with the appropriate publications listed in the Related Documentation section.
Audience
To use this publication, you should be familiar with Cisco or equivalent optical transmission hardware and cabling, telecommunications hardware and cabling, electronic circuitry and wiring practices, and preferably have experience as a telecommunications technician.
New and Changed Information
The table in this section lists and briefly describes the ongoing new and changed hardware features for the Cisco ONS 15530 by Cisco IOS software release. Additionally, it shows the location of the new feature information in this guide.
Support for end-to-end speed negotiation, oversubscription, superportgroup, performance history counters, and SSHv2 on the 4-port 1-Gbps/2-Gbps FC aggregation card.
12.2(29)SV
The Cisco ONS 15530 supports end-to-end speed negotiation, oversubscription, superportgroup, performance history counters, and SSHv2 on the 4-port 1-Gbps/2-Gbps FC aggregation card.
Chapter 5, "Troubleshooting 4-Port 1-Gbps/2-Gbps FC Aggregation Card Problems"
Chapter 18, "Troubleshooting Performance History Counter Problems"
8-port multi-service muxponder
12.2(25)SV
The Cisco ONS 15530 supports up to eight ports of client traffic into a 2.5-Gbps DWDM trunk circuit.
Chapter 7, "Troubleshooting 8-Port Multi-Service Muxponder Problems"
4-port 1-Gbps/2-Gbps FC aggregation card
12.2(23)SV
The Cisco ONS 15530 supports the aggregation of four ports of individually configured 1-Gbps/2-Gbps FC, FICON, or ISC-3 links compatibility mode traffic.
Chapter 5, "Troubleshooting 4-Port 1-Gbps/2-Gbps FC Aggregation Card Problems"
8-port FC/GE aggregation card
12.1(12c)EV
The Cisco ONS 15530 supports the 8-port Fibre Channel/Gigabit Ethernet aggregation card for FC (Fibre Channel) and GE (Gigabit Ethernet) traffic.
Chapter 6, "Troubleshooting 8-Port FC/GE Aggregation Card Problems"
2.5-Gbps ITU trunk cards
12.1(12c)EV
The Cisco ONS 15530 supports the 2.5-Gbps ITU trunk card that sends and receives the ITU grid wavelength signal to and from an OADM module.
Chapter 8, "Troubleshooting 2.5-Gbps ITU Trunk Card Problems"
Protection switch module
12.1(12c)EV
The Cisco ONS 15530 supports the PSM (protection switch module) that provides trunk fiber protection.
Document Organization
This Cisco ONS 15530 Troubleshooting Guide is organized into the following chapters:
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Related Documentation
Use this Cisco ONS 15530 Troubleshooting Guide in conjunction with the following referenced publications:
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Provides the regulatory compliance and safety information for the Cisco ONS 15500 Series.
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Provides detailed information on the Cisco ONS 15530 architecture and functionality.
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Provides detailed information about installing the Cisco ONS 15530.
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Provides acceptance testing procedures for Cisco ONS 15530 nodes and networks.
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Provides processes and procedures for cleaning the fiber optic connectors and component interfaces of the Cisco ONS 15530.
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Provides commands to configure and manage the Cisco ONS 15530.
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Describes the system alarms and error messages for the Cisco ONS 15530.
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Describes how to configure the Cisco ONS 15530.
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Provides information on the network management systems that support the Cisco ONS 15530.
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Provides a full TL1 command and autonomous message set including parameters, AIDs, conditions and modifiers for the Cisco ONS 15530.
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Describes the Management Information Base (MIB) objects and explains how to access Cisco public MIBs for the Cisco ONS 15500 Series.
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Describes how to upgrade system images and functional images on the Cisco ONS 15530.
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Provides background information on the dense wavelength division multiplexing (DWDM) technology.
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Provides useful information on the CLI (command-line interface) and basic shelf management.
Document Conventions
This publication uses the following conventions:
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Caution
Where to Find Safety and Warning Information
For safety and warning information, refer to the Cisco Optical Transport Products Safety and Compliance Information document that accompanied the product. This publication describes the international agency compliance and safety information for the Cisco ONS 15xxx systems. It also includes translations of the safety warnings that appear in the ONS 15xxx system documentation.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco Optical Networking Product Documentation CD-ROM
Optical networking-related documentation, including Cisco ONS 15xxx product documentation, is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM is updated periodically and may be more current than printed documentation.
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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Posted: Mon Apr 30 15:32:27 PDT 2007
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