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This guide is written for personnel responsible for configuring and maintaining the Building Broadband Service Manager (BBSM). The guide explains how to configure and define specific characteristics for BBSM networks. After BBSM has been configured, it is ready to be used at each site.
The purpose of this guide is to help configure BBSM for operation on a site-by-site basis. During daily operation, BBSM uses the information provided during configuration to recognize the sites, ports, switches, and other related network equipment. The result allows service providers to offer Internet services on a port-by-port basis.
Note Note that the term customer refers to the individual or organization that purchased BBSM. The term end user refers to the service provider's or property owner's customer that is accessing the Internet through the BBSM system. |
This guide is organized into the following chapters and appendixes.
This publication uses the following conventions to convey instructions and information:
Notes and cautions use these conventions and symbols:
Note This note symbol means take note. Notes contain helpful suggestions or references to materials not contained in this manual. |
Caution This caution symbol means be careful. This action can result in equipment damage, loss of data, or interruption of service. |
These documents provide complete information about the BBSM:
To ensure you have the latest information on BBSM, before installing, configuring, or upgrading the BBSM server, refer to the release notes on Cisco.com.
These sections explain how to obtain documentation from Cisco Systems.
BBSM documentation is available from this Cisco.com website:
http://www.cisco.com/univercd/cc/td/doc/product/aggr/bbsm/bbsm51/index.htm
All release notes for BBSM 5.1 are located at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/aggr/bbsm/bbsm51/relnotes/index.htm
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
You can order Cisco documentation in these ways:
http://www.cisco.com/cgi-bin/order/order_root.pl
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco has a new support program for developers who are enabling products with Cisco-supported interfaces. The Developer Support Program provides formalized support for Cisco interfaces to enable developers, customers, and partners to accelerate the delivery of compatible solutions to Cisco customers.
The Developer Support engineers are an extension of the product technology engineering teams. They have direct access to the resources necessary to provide expert support in a timely manner.
The Developer Support Program offers the following benefits:
To find out more about this program and obtain the Developer Support Agreement, go to the Developer Support Program web site at the following URL:
http://www.cisco.com/go/developersupport
After receiving your signed agreement, we will send you your contract ID number and instructions for opening support cases with Cisco Developer Support engineers.
We look forward to working with you. Please do not hesitate to contact us at the following e-mail address if you have further questions about this program:
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Posted: Fri Mar 7 14:33:32 PST 2003
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