Table of Contents

About This Guide

About This Guide

This guide describes how to use the Cisco Network Order Manager to manage DSL and Cisco 6400 Service Connection Manger (SCM) connections. Cisco Network Order Manager is a distributed management system used for setting up connection management from the ingress port of a potentially subtended Digital Subscriber Line Access Multiplexer (DSLAM). The main components of the solution provide the following:


Use the Cisco Network Order Manager Solution Guide Version 1.3 to help you manage the DSL connection life cycle and configure network topology and device configuration. The solution leverages a unified object information model and common APIs that are provided by element managers running on the Cisco Element Management Framework (CEMF).

The primary audience of this document is:


This guide contains the following:

Chapter/Appendix Description

"Cisco Network Order Manager Solution"

A general introduction that highlights the functions and properties of the Cisco Network Order Manager Solution.

"Installing Cisco Network Order Manager"

Describes how to install, remove, and upgrade CNOM software.

"Working with the Cisco Network Order Manager"

Describes how to perform common CNOM tasks, such as submitting work orders, recovering after a system failure, and hiding connection objects.

"Using Cisco Network Order Manager in a DSLAM Architecture"

Describes how to use CNOM to configure one or more Cisco DSLAM devices.

"Cisco 6400 UAC Architecture"

Describes how to create and manage connections between Cisco 6400 Universal Access Concentrators (UACs).

"Configuring a WAN Environment"

Describes how to create and manage connections in a WAN.

"Cisco Network Order Manager System Configuration"

Describes how to configure the DSL Cisco Network Order Manager.

"Cisco Network Order Manager Policies"

Describes how Cisco Network Order Manager policies work.

"Cisco DSL Manager Error Code Reference"

Defines the causes and troubleshooting for Cisco DSL Manager (CDM) error codes.

"Cisco Service Connection Manager Error Code Reference"

Defines the causes and troubleshooting for Cisco Service Connection Manager (SCM) error codes.

"Cisco Network Order Manager Reference"

Lists the commands and scripts associated with the Cisco Network Order Manager solution.


Document Conventions

Command descriptions use these conventions:

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Commands, user entry, and keywords appear in boldface.

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Arguments for which you supply values and new terms appear in italics.

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Elements in square brackets are optional.

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Alternative keywords are grouped in braces and separated by vertical bars.

Examples use these conventions:

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Terminal sessions and information the system displays are in screen font.

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Information you must enter is in boldface screen font.

<   >

Nonprinting characters such as passwords are in angle brackets.

[   ]

Default responses to system prompts are in square brackets.

Notes, cautions, and warnings use these conventions:

Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Obtaining Documentation

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World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

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Ordering Documentation

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Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For registered users, additional troubleshooting tools are available from the TAC website. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco. provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access, go to the following website:

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for, go to the following website:

If you cannot resolve your technical issue by using the TAC online resources, registered users can open a case online by using the TAC Case Open tool at the following website:

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

P1 and P2 level problems are defined as follows:

Posted: Sun Sep 29 05:27:00 PDT 2002
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