Preface

The Cisco Voice Interworking Services (VISM) Configuration Guide and Command Reference provides information about the Voice Interworking Service Module (VISM/VISM-PR) Release 3.2.

This preface includes the following sections:

• Objectives

• Audience

• Document Organization

• Related Documentation

• Conventions

• Obtaining Documentation

• Documentation Feedback

• Obtaining Technical Assistance

• Obtaining Additional Publications and Information

Objectives

The Cisco Voice Interworking Services (VISM) Configuration Guide and Command Reference describes features, functions, installation, operation, and command line interface of the VISM/VISM-PR card.

Audience

This document is intended for the following personnel:

•Technicians responsible for installing VISM/VISM-PR cards on the Cisco MGX 8230, Cisco MGX 8250, Cisco MGX 8830, and Cisco MGX 8850 (PXM1, PXM1E, and PXM45-based) shelves.

•Network administrators responsible for configuring a Cisco MGX 8000 series shelves.

Cisco recommends that installers be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician.

Installers and network administrators should also be familiar with Cisco switches and routers, T1 and E1 voice lines, and Cisco wide area networks. Cisco also recommends that you have a system administrator, who is familiar with your network and UNIX servers, present during the initial installation of a Cisco MGX 8000 Series platform.

Document Organization

This document contains the following chapters and appendices:


Chapter 1	New Features in Release 3.2 Describes the new features added to the VISM/VISM-PR card in Release 3.2.
Chapter 2	Overview of the VISM and VISM-PR Cards Provides a general introduction to VISM and describes the hardware and software modules and installation procedures.
Chapter 4	Telephony Applications Using VISM Describes VISM applications for a variety of voice networking situations.
Chapter 5	VISM/VISM-PR Functional Description Describes VISM functional operations.
Chapter 6	Configuring VISM/VISM-PR Features Describes the initial mandatory configuration procedures for using VISM cards in each of the operating modes.
Chapter 7	CLI Commands Describes the syntax and semantics of each VISM command line interface command.
Chapter 8	Troubleshooting Tips Describes VISM troubleshooting tools and techniques.
Appendix A	VISM/VISM-PR Card Clocking Options Describes clocking configuration for both the VISM card and MGX 8000 Series platform PXM cards.
Appendix B	VISM and VISM-PR Release 3.2 Specifications Describes the specifications of VISM Release 3.2.

An index is also included.

Related Documentation

This "Related Documentation" section describes the technical manuals and release notes listed in the "Guide to Cisco Multiservice Switch Documentation." That guide, part DOC-7815358=, shipped with your product.

The following Cisco publications contain information related to the operation of this product and associated equipment in a Cisco WAN switching network.

Note Starting in April 2003, the documents listed in the "Related Documentation" section will be available online only.

There are several ways you can find these documents online:

•In your browser's URL field, enter www.cisco.com. In the top right search field, enter the document part number (for example, OL-3837-01) and click on GO.

•For the Cisco WAN Manager documents, in your browser's URL field, enter http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cwm/ and look for the CWM release number.

•For all other documents, in your browser's URL field, enter http://www.cisco.com/univercd/cc/td/doc/product/wanbu/index.htm. Look for the switch name, then release number (for example, MGX 8850 (PXM1E), then Release 4).

Cisco WAN Manager Release 12

Table 1 lists the product documentation for the Cisco WAN Manager (CWM) network management system for Release 12.

Table 1 Cisco WAN Manager Release 12 Documentation
Title	Description
Cisco WAN Manager Installation Guide for Solaris 8, Release 12 OL-3837-01	Provides procedures for installing Release 12 of the CWM network management system and Release 5.4 of CiscoView on a Solaris 8 platform.
Cisco WAN Manager User's Guide, Release 12 OL-3838-01	Describes how to use the CWM Release 12 software, which consists of user applications and tools for network management, connection management, network configuration, statistics collection, and security management.
Cisco WAN Manager SNMP Service Agent Guide, Release 12 OL-3840-01	Provides information about the CWM Simple Network Management Protocol Service Agent, an optional adjunct to CWM that is used for managing Cisco WAN switches using SNMP.
Cisco WAN Manager Database Interface Guide, Release 12 OL-3839-01	Provides information about accessing the CWM Informix OnLine database that is used to store information about the network elements.

Cisco MGX 8850 (PXM45) Multiservice Switch Release 4

Table 2 lists the product documentation for the installation and operation of the Cisco MGX 8850 (PXM45) Multiservice Switch Release 4.

Table 2 Cisco MGX 8850 (PXM45) Release 4 Documentation
Title	Description
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide OL-3842-01	Describes how to install the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches. This documentation explains what each switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both serial bus based and cell bus based service modules. The Cisco MGX 8950 supports only serial bus based service modules. This hardware installation guide replaces all previous hardware guides for these switches.
Frame Relay Software Configuration Guide and Command Reference for the Cisco MGX 8850 FRSM12 Card, Release 3* DOC-7810327=	Describes how to use the high-speed Frame Relay (FRSM-12-T3E3) commands that are available in the CLI of the Cisco MGX 8850 (PXM45) switch.
Cisco ATM Services (AXSM) Software Configuration Guide and Command Reference for MGX Switches, Release 4 OL-3852-01	Explains how to configure the AXSM cards and a command reference that describes the AXSM commands in detail. The AXSM cards covered in this manual are the AXSM-XG, AXSM/A, AXSM/B, AXSM-E, and AXSM-32-T1E1-E.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Software Configuration Guide, Release 4 OL-3845-01	Describes how to configure the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches with PXM45 or PXM1E controller cards to operate as ATM core switches or edge switches. This guide also provides some operation and maintenance procedures.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Command Reference, Release 4 OL-3846-01	Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches.
Cisco Circuit Emulation Software Configuration Guide and Command Reference, Release 4 OL-3853-01	Provides software configuration procedures for provisioning connections and managing the CESM cards supported in this release. Also provides descriptions for all CESM commands.
Cisco Frame Relay Software Configuration Guide and Command Reference, Release 4 OL-3851-01	Provides software configuration procedures for provisioning connections and managing the FRSM cards supported in this release. Also provides descriptions for all FRSM commands.
PNNI Network Planning Guide for MGX and SES Products OL-3847-01	Provides guidelines for planning a PNNI network that uses Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing.
Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide, Release 4 OL-3186-01	Describes how to install and configure the Cisco MGX Route Processor Module (RPM-XF) in the Cisco MGX 8850 (PXM45) and MGX 8950 Release 4 switch. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and basic Cisco IOS configuration information.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches* DOC-7814790=	Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches.
* This book was last updated for Release 3.

Cisco MGX 8850 (PXM1E) Multiservice Switch Release 4

Table 3 lists the product documentation for the installation and operation of the Cisco MGX 8850 (PXM1E) Multiservice Switch Release 4.

Table 3 Cisco MGX 8850 (PXM1E) Release 4 Documentation
Title	Description
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide OL-3842-01	Describes how to install the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches. This documentation explains what each switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both serial bus based and cell bus based service modules. The Cisco MGX 8950 supports only serial bus based service modules. This hardware installation guide replaces all previous hardware guides for these switches.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Software Configuration Guide, Release 4 OL-3845-01	Describes how to configure the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches with PXM45 or PXM1E controller cards to operate as ATM core switches or edge switches. This guide also provides some operation and maintenance procedures.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Command Reference, Release 4 OL-3846-01	Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches.
Cisco Circuit Emulation Software Configuration Guide and Command Reference, Release 4 OL-3853-01	Provides software configuration procedures for provisioning connections and managing the CESM cards supported in this release. Also provides descriptions for all CESM commands.
Cisco Frame Relay Software Configuration Guide and Command Reference, Release 4 OL-3851-01	Provides software configuration procedures for provisioning connections and managing the FRSM cards supported in this release. Also provides descriptions for all FRSM commands.
Cisco AUSM Software Configuration Guide and Command Reference for Cisco MGX 8850 (PXM1E) and Cisco MGX 8830, Release 3* DOC-7814254=	Provides software configuration procedures for provisioning connections and managing the AUSM cards supported in this release. Also provides descriptions for all AUSM commands.
PNNI Network Planning Guide for MGX and SES Products OL-3847-01	Provides guidelines for planning a PNNI network that uses Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches. * DOC-7814790=	Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches.
* This book was last updated for Release 3.

Cisco MGX 8950 Multiservice Service Release 4

Table 4 lists the product documentation for the installation and operation of the Cisco MGX 8950 Multiservice Switch Release 4.

Table 4 Cisco MGX 8950 Release 4 Documentation
Title	Description
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide OL-3842-01	Describes how to install the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches. This documentation explains what each switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both serial bus based and cell bus based service modules. The Cisco MGX 8950 supports only serial us based service modules. This hardware installation guide replaces all previous hardware guides for these switches.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Software Configuration Guide, Release 4 OL-3845-01	Describes how to configure the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches with PXM45 or PXM1E controller cards to operate as ATM core switches or edge switches. This guide also provides some operation and maintenance procedures.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Command Reference, Release 4 OL-3846-01	Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches.
Cisco ATM Services (AXSM) Software Configuration Guide and Command Reference for MGX Switches, Release 4 OL-3852-01	This guide explains how to configure the AXSM cards and a command reference that describes the AXSM commands in detail. The AXSM cards covered in this manual are the AXSM-XG, AXSM/A, AXSM/B, AXSM-E, and AXSM-32-T1E1-E.
PNNI Network Planning Guide for MGX and SES Products OL-3847-01	Provides guidelines for planning a PNNI network that uses Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing.
Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide, Release 4 OL-3186-01	Describes how to install and configure the Cisco MGX Route Processor Module (RPM-XF) in the Cisco MGX 8850 Release 4 switch. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and basic Cisco IOS configuration information.
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches. * DOC-7814790=	Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches.
* This book was last updated for Release 3.

SES PNNI Release 4

Table 5 lists the product documentation for the understanding, the installation, and the operation of the Service Expansion Shelf (SES) Private Network-to-Network Interface (PNNI) Controller.

Table 5 SES PNNI Controller Release 4 Documentation
Title	Description
Cisco SES PNNI Controller Software Configuration Guide, Release 3* DOC-7814258=	Describes how to configure, operate, and maintain the SES PNNI Controller.
Cisco SES PNNI Controller Command Reference, Release 3* DOC-7814260=	Provides a description of the commands used to configure and operate the SES PNNI Controller.
PNNI Network Planning Guide for MGX and SES Products OL-3847-01	Provides guidelines for planning a PNNI network that uses Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing.
* This book was last updated for Release 3.

Cisco MGX 8830 Multiservice Switch Release 4

Table 6 lists the product documentation for the installation and operation of the Cisco MGX 8830 Multiservice Switch Release 4.

Table 6 Cisco MGX 8830 Release 4 Documentation
Title	Description
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide OL-3842-01	Describes how to install the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches. This documentation explains what each switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both serial bus based and cell bus based service modules. The Cisco MGX 8950 supports only serial bus based service modules. This hardware installation guide replaces all previous hardware guides for these switches.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Software Configuration Guide, Release 4 OL-3845-01	Describes how to configure the Cisco MGX 8950, the Cisco MGX 8850 (PXM1E/PXM45), and the Cisco MGX 8830 switches with PXM45 or PXM1E controller cards to operate as ATM core switches or edge switches. This guide also provides some operation and maintenance procedures.
Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Command Reference, Release 4 OL-3846-01	Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches.
Cisco Circuit Emulation Software Configuration Guide and Command Reference, Release 4 OL-3853-01	Provides software configuration procedures for provisioning connections and managing the CESM cards supported in this release. Also provides descriptions for all CESM commands.
Cisco Frame Relay Software Configuration Guide and Command Reference, Release 4 OL-3851-01	Provides software configuration procedures for provisioning connections and managing the FRSM cards supported in this release. Also provides descriptions for all FRSM commands.
Cisco AUSM Software Configuration Guide and Command Reference for MGX 8850 (PXM1E) and MGX 8830, Release 3* DOC-7814254=	Provides software configuration procedures for provisioning connections and managing the AUSM cards supported in this release. Also provides descriptions for all AUSM commands.
PNNI Network Planning Guide for MGX and SES Products OL-3847-01	Provides guidelines for planning a PNNI network that uses Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches.* DOC-7814790=	Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches.
* This book was last updated for Release 3.

Cisco WAN Switching Software Release 9.4

Table 7 lists the product documentation for the installation and operation of the Cisco WAN Switching Software Release 9.4.

Table 7 Cisco WAN Switching Release 9.4 Documentation
Title	Description
9.4.00 Version Software Release Notes Cisco WAN Switching System Software OL-3189-01	Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies.
Cisco BPX 8600 Series Installation and Configuration, Release 9.3.30 DOC-7812907=	Provides a general description and technical details of the Cisco BPX broadband switch.
Cisco WAN Switching Command Reference, Release 9.3.30 DOC-7812906=	Provides detailed information on the general command line interface commands.
Cisco IGX 8400 Series Installation Guide OL-1165-05	Provides hardware installation and basic configuration information for Cisco IGX 8400 Series switches that are running Switch Software Release 9.3.30 or later.
Cisco IGX 8400 Series Provisioning Guide OL-1166-03	Provides information for configuration and provisioning of selected services for the Cisco IGX 8400 Series switches that are running Switch Software Release 9.3.30 or later.
Cisco IGX 8400 Series Regulatory Compliance and Safety Information DOC-7813227=	Provides regulatory compliance, product warnings, and safety recommendations for the Cisco IGX 8400 Series switch.

MGX 8850 (PXM1) Edge Concentrator Release 1.2.20

Note The Release 1.x books have not been updated recently. Please check the Release Notes for the latest information.

Table 8 lists the product documentation for the installation and operation of the Cisco MGX 8850 Edge Concentrator.

Table 8 MGX 8850 Edge Concentrator Release 1.2.20 Documentation
Title	Description
Release Notes for Cisco WAN MGX 8850 (PXM1), MGX 8250, and MGX 8230 Software Version 1.2.20 OL-3244-01	Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies.
Cisco MGX 8850 Edge Concentrator Installation and Configuration, Release 1.1.3 DOC-7811223=	Provides installation instructions for the Cisco MGX 8850 edge concentrator.
Cisco MGX 8800 Series Switch Command Reference, Release 1.1.3 DOC-7811210=	Provides detailed information on the general command line for the Cisco MGX 8850 edge concentrator.
Cisco MGX 8800 Series Switch System Error Messages, Release 1.1.3 DOC-7811240=	Provides error message descriptions and recovery procedures.
Cisco MGX 8850 Multiservice Switch Overview, Release 1.1.3 OL-1154-01	Provides a technical description of the system components and functionality of the Cisco MGX 8850 edge concentrator from a technical perspective.
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278=	Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, the Cisco MGX 8250, and the Cisco MGX 8230 edge concentrators. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and basic Cisco IOS configuration information.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.

MGX 8250 Edge Concentrator Release 1.2.20

Table 9 lists the product documentation for the installation and operation of the Cisco MGX 8250 Edge Concentrator.

Table 9 MGX 8250 Multiservice Gateway Documentation
Title	Description
Release Notes for Cisco WAN MGX 8850 (PXM1), MGX 8250, and MGX 8230 Software Version 1.2.20 OL-3244-01	Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies.
Cisco MGX 8250 Edge Concentrator Installation and Configuration, Release 1.1.3 DOC-7811217=	Provides installation instructions for the Cisco MGX 8250 Edge Concentrator.
Cisco MGX 8250 Multiservice Gateway Command Reference, Release 1.1.3 DOC-7811212=	Provides detailed information on the general command line interface commands.
Cisco MGX 8250 Multiservice Gateway Error Messages, Release 1.1.3 DOC-7811216=	Provides error message descriptions and recovery procedures.
Cisco MGX 8250 Edge Concentrator Overview, Release 1.1.3 DOC-7811576=	Describes the system components and functionality of the Cisco MGX 8250 Edge Concentrator from a technical perspective.
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278=	Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, the Cisco MGX 8250, and the Cisco MGX 8230 edge concentrators. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and basic Cisco IOS configuration information.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.

MGX 8230 Edge Concentrator Release 1.2.20

Table 10 lists the product documentation for the installation and operation of the Cisco MGX 8230 Edge Concentrator.

Table 10 MGX 8230 Edge Concentrator Documentation
Title	Description
Release Notes for Cisco WAN MGX 8850 (PXM1), MGX 8250, and MGX 8230 Software Version 1.2.20 OL-3244-01	Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies.
Cisco MGX 8230 Edge Concentrator Installation and Configuration, Release 1.1.3 DOC-7811215=	Provides installation instructions for the Cisco MGX 8230 Edge Concentrator.
Cisco MGX 8230 Multiservice Gateway Command Reference, Release 1.1.3 DOC-7811211=	Provides detailed information on the general command line interface commands.
Cisco MGX 8230 Multiservice Gateway Error Messages, Release 1.1.3 DOC-78112113=	Provides error message descriptions and recovery procedures.
Cisco MGX 8230 Edge Concentrator Overview, Release 1.1.3 DOC-7812899=	Provides a technical description of the system components and functionality of the Cisco MGX 8250 Edge Concentrator from a technical perspective.
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278=	Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, the Cisco MGX 8250, and the Cisco MGX 8230 edge concentrators. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and basic Cisco IOS configuration information.
Cisco Voice Services (VISM) Configuration and Command Reference Guide Release 3.2 OL-4359-01	Describes how to install and configure the Voice Interworking Service Module (VISM) in the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. Also provides site preparation procedures, troubleshooting procedures, maintenance procedures, cable and connector specifications, and Cisco CLI configuration information.

Conventions

This publication uses the following conventions to describe commands:

•Bold type—indicates command names and user entry text.

•Italic type—indicates arguments for which you supply values.

•| |—vertical bars indicate optional arguments.

This publication uses the following conventions to describe examples:

•Courier font—indicates terminal sessions and system display information.

•Courier bold font—indicates user entry.

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Click Subscriptions & Promotional Materials in the left navigation bar.

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website ( http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool ( http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

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