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This preface tells you who should read this guide, the purpose of the guide, how the guide is organized, and the document conventions used.
This guide is written for anyone who installs or operates Cisco digital subscriber line access multiplexers (DSLAMs) with NI-2 controller cards. This includes the following chassis:
The Configuration Guide for Cisco DSLAMs with NI-2 describes protocols, configuration tasks, and Cisco IOS software functionality and contains comprehensive configuration examples. After completing the Cisco IOS configuration procedures covered in this guide, refer to the appropriate related documents. For additional information on related documentation, see "Related Documentation" later in this preface.
This guide is organized as follows:
Other information necessary for ATM configuration tasks available on Cisco DSLAMs is contained in the ATM Switch Router Software Configuration Guide. Here are chapter locations for subjects treated in that guide:
This publication uses the document conventions described in this section.
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual. |
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
A complete list of DSL hardware documentation is available on the World Wide Web at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/index.htm
A complete list of all DSL IOS software documentation is available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/ios_dsl/index.htm
In the ATM software product related documentation, look for information on the Cisco LightStream 1010 switch, which uses the same software base as the NI-2 DSL systems. The documentation is available at:
http://www.cisco.com/univercd/cc/td/doc/product/atm/index.htm
These sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
You can order Cisco documentation in these ways:
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
To obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before you call, check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, have your service agreement number and your product serial number available.
Posted: Mon Dec 9 14:58:42 PST 2002
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