Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
access lists 11, 27
active calls
backup 135
restore 138
addressing remote messages 176
administration
differences 18
GU and CLI 35
GUI 17
Administration via Telephone 106
Administration via Telephone application
configuring 69
administrative privilege 106
administrator
Cisco CallManager 18
Cisco Unity Express 18
password 11, 27
user ID 11, 27
web 18
AIM module
usage 88
wear 88
alternate welcome greeting 12, 28
application command 158
applications
deleting 83
atrace.log file 89
auto attendant
AvT 14, 75
configuring 69
creating a script 76
deleting a greeting 76
deleting a prompt 76
deleting a script 77
maximum retries 71
maximum sessions 72
operator extension 71
recording a greeting 14, 71, 75
telephone number 71, 72
uploading greeting file 75
uploading script file 77
autoprovisioning 14
AvT 106
recording a greeting 75
AvT, configuring 69
AvT, recording a greeting 14
B
backup
active calls 135
command 133
FTP server 131
numbering scheme 135
offline mode 131
parameters 133
procedure 135
restrictions 13, 131, 132
revision number 131
selective 13
backup category command 135
backup history report 145
blind addressing 176
boot helper installation 43
broadcast privilege 106
bulk provisioning 6
C
call
displaying by application 125
displaying by route 127
implementation ID 129
call processing 11, 27
capacity, configuring 86
ccn application command 67, 72, 154
ccn call terminate command 129
ccn copy script command 77
ccn copy url command 75, 77
ccn delete command 76, 77
ccn engine command 152
ccn trigger command 78, 158
centralized message storage 13
Cisco CallManager
CTI ports 11, 26
database 18
description 18
JTAPI user 11, 27
route point 11, 27
Cisco Unity Express
database 18
description 18
software files 48, 54, 57
Cisco Unity Express prompt 162
Cisco Unity Express software website 45, 48, 49, 54, 57, 58
CiscoWorks configmaker 14
clean installation, definition 43, 47
CLI 17
CLI administration 35
clock timezone command 172
CNS/SNAP 14
command
application 158
backup 133
backup category 135
ccn application 67, 72, 154
ccn call terminate 129
ccn copy script 77
ccn copy url 75, 77
ccn delete 76, 77
ccn engine 152
ccn trigger 78, 158
clock timezone 172
continue 135
copy ftp 141
copy running-config 107, 113, 142
copy startup-config 141
copy tftp 143
default 152, 154, 158
description 72, 118, 154
enable 185
enabled
enabled command 72
expiration 118
greeting 118
groupname
config mode 113
EXEC mode 113
hostname 162
idletimeout 158
interface Service-Engine 30
ip address 30
ip domain-name 164
ip name-server 164
ip unnumbered 30
locale 158
log trace 89
mailbox size 118
maxsessions 67, 72, 78, 154, 158
maxsteps 152
message size 118
mwi refresh 124
no ccn application 83
no ccn trigger 81, 83
no parameter 159
ntp server 166, 168
offline 135, 138
parameter 154
parameters, auto attendant 72
parameters, voicemail 67
reload 138
restore id 138
script 154
service-module 30, 32
session 32
show backup 133
show backup history 135, 138
show backup server 135, 138
show ccn application 67, 72, 83, 154
show ccn call application 125
show ccn call route 127
show ccn engine 152
show ccn scripts 67, 72, 154
show ccn trigger 78, 81, 83, 159
show clock detail 172
show group detail groupname 113
show groups 113
show hosts 162
show interface ide 0 88
show ip route 164
show ntp configuration 166, 168
show ntp status 166, 168
show user detail username 107
show users 107
show voicemail 118
telnet 32
troubleshooting
log 149
show 149
trace 149
username
config mode 107
EXEC mode 107
voice mailbox 118
voice mailbox unlock 123
voicemail capacity time 87
voicemail default 87
voicemail operator telephone 87
voicemail recording time 87
command environment 31
command-line interface 17
commands 147
communication link to Cisco CallManager 29
configuration 148
running 142
startup, copying 141
TFTP 143
configuration mode
backup commands 131
definition 31
configurations, copying 141
configuring
Administration via Telephone (AvT) 69
auto attendant 69
capacity 86
DNS server 164
expiration date 86
hostname 162
IP addresses 29
language 86
mailbox size 86
message length 86
multiple triggers 158
NTP server 166
operator extension 86
recording time 86
script steps 152
system parameters 152
voice mail 66
configuring time zone 172
connectivity to Cisco CallManager 29
console display, system messages 170
continue command 135
copy ftp command 141
copy running-config command 107, 113, 142
copy startup-config command 141
copy tftp command 143
copying log files, troubleshooting 148
copying, configurations 141
CTI ports 11, 26
D
database
Cisco CallManager 18
Cisco Unity Express 18
date and time
restrictions 13
daylight savings time 147
default command 152, 154, 158
default gateway 29
default mailbox size 15, 16
default values
system-wide 86
deleting
applications 83
greetings 76
messages 117
prompts 76
scripts 77
triggers 81, 83
deployment
Cisco Unity 17
Cisco Unity Express 17
description command 72, 118, 154
Device option 11, 26
differences
administration 18
administrators 18
passwords 19, 107, 108, 110
user IDs 19, 107, 108, 110
users 18
DNS server 11, 27
resolving host name to IP address 166
DNS server, configuring 164
downloading license files 45
E
editor for scripts 14
enable command 185
Etherswitch module 11, 26
EXEC mode, definition 31
expiration command 118
expiration date, configuring 86
expired messages 117
expiry timer 117
extension, group 112
external syslog server 170
F
factory-set system limits 15
Fast Ethernet ports 13
file
atrace.log 89
messages.log 89, 170
file size
messages.log 89
prompt 75
script 76
flash memory 31, 142
log and trace 89
module
wear 88
FTP
backup and restore 131
configuration 141
server 45
FTP server 6
G
G.711 u-law 14
G711 ulaw 75
GDM 117
general delivery mailboxes 117
GMS
telephone numbers 69
graphical user interface 17
greeting
recording alternate 28
types 118
greeting command 118
greetings
deleting a file 76
recording alternate 12
restrictions 13
uploading 75
group
definition 112
extension 112
mailbox 112
owner 112
groupname command
config mode 113
EXEC mode 113
GUI 17
administration 17
GUI administration 35
H
hard disk, replacing restrictions 13
hostname command 162
hostname configuration 162
I
idletimeout 78, 158
idletimeout command 158
implementation ID 129
initialization wizard 35
instalation
boot helper 43
installation
upgrade 43
installer file 45
installing
software image 48, 57
interface Service-Engine command 30
IP
address, Cisco Unity Express module 12
addressing 29, 147
communication link 29
default-gateway 147
unnumbered 147
ip address command 30
IP address, Cisco Unity Express module 28
ip domain-name command 164
ip name-server command 164
IP network access 6
ip unnumbered command 30
J
JTAPI
deleting triggers 81
traffic, prioritizing 11
triggers 78
user 11, 27
JTAPI route point 158
JTAPI traffic, prioritizing 27
L
language
configuring 86
language restrictions 13
license
SKUs 6
license files 45
downloading 45
installling 46
Linux
system access 13
Linux software 5
locale command 158
location spoken name, uploading and downloading 184, 194
log files
system 6
troubleshooting 146, 148
log trace command 89
loop, voice mail 87
lost data, troubleshooting 148
LRU
maximum capacity 200
M
mailbox
zerooutnumber 118
mailbox size
configuring 86
default 15, 16
mailbox size command 118
mailboxes 117
expiration time 118
general delivery 117
greetings 118
group 112
limitations 117
message size 118
number of 15, 16
number supported 106
personal 117
storage stize 117
telephones supported 117
types 117
unlocking 123
ManagePrompts privilege 106
ManagePublicList privilege 106
maximum
retries, auto attendant 71
sessions
trigger 78
sessions, auto attendant 72
users, voice mail 67
maximum callers 158
maximum number of triggers 16, 158
maximum sessions 158
maximum steps 152
maxsessions command 67, 72, 78, 154, 158
maxsteps command 152
maxsteps parameter 152
members of a group, definition 112
message
configuring length 86
expired 117
storage restrictions 13
tutorial 118
message size command 118
messages.log file 89, 170
messages.log, file size 89
modes, EXEC and configuration 31
module
IP address 12
restrictions 13
module IP address 28
MWI lights
refreshing 124
troubleshooting 149
mwi refresh command 124
N
NDR 175
network module
description 18
restrictions 13
spare 6
network module card
processor 5
software 5
networked configurations 175
networking 16
no ccn application command 83
no ccn trigger command 81, 83
no parameter command 159
Non Deliver Record 175
NTP server 11, 27
hostname 166
IP address 166
removing 168
ntp server command 166, 168
NTP server, configuring 166
number
concurrent administrators 13
concurrent users 13
number of
mailboxes 15, 16
ports 15, 16
numbering scheme, backup files 135
O
offline command 135, 138
offline mode 135, 138
backup commands 131
OIR
troubleshooting 147
OIR, restrictions 13
online insertion and removal, restrictons 13
operator extension
auto attendant 71
configuring 86
option
Device 11, 26
User 11, 27
owner of a group 112
P
parameter command 72, 154
parameters
backup 133
capacity 86
expiration date 86
language 86
mailbox size 86
maxsteps 152
message length 86
operator extension 86
recording time 86
system-wide, configuring 86
voicemail 67
password
characters allowed 19
passwords, characters allowed 107, 108, 110
personal mailboxes 117
pinging internal address 147
port, implementation ID 129
ports
Fast Ethernet 13
number of 15, 16
restrictions 13
privilege
administrative 106
broadcast 106
ManagePrompts 106
ManagePublicList 106
superuser 106
ViewPrivateList 106
prompt
file size 75
prompt, formation 162
prompts, deleting 76
provisioning
bulk 6
R
rebooting network module 146
rebooting router 146
recording
AvT 75
recording a greeting 71
auto attendant 14, 75
AvT 14
recording time, configuring 86
refreshing MWI lights 124
reload command 138
removing an NTP server 168
reports
backup 145
call history 145
CPU usage 145
mailbox 145
mailbox size 145
memory 145
message status 145
restore 145
system 6
system hardware 145
resolving host name to IP address 166
restore
active calls 138
FTP server 131
procedure 138
restrictions 13, 131, 132
selective 13
restore history report 145
restore id command 138
restrictions
administrators 13
autoprovisioning with CNS/SNAP 14
backup 13
backup and restore 131, 132
centralized message storage 13
CiscoWorks configmaker 14
date and time 13
greetings 13
language 13
Linux system access 13
managing with SNMP 14
modules 13
OIR 13
replacing hard disk 13
restore 13
selective backup 13
selective restore 13
users 13
route point 11, 27
S
saving data, troubleshooting 148
script command 154
script editor 76
script steps 152
scripts
creating 14, 76
deleting a file 77
downloading 77
editor software 14
file size 14, 76
uploading 77
selective backup restrictions 13
selective restore restrictions 13
server
syslog 170
servers
DNS 11, 27
NTP 11, 27
service-module command 30, 32
service-module, troubleshooting 147
session command 32
sessions 158
setting daylight savings time 147
severity level, system messages 170
show backup command 133
show backup history command 135, 138
show backup server command 135, 138
show ccn application 67
show ccn application command 72, 83, 154
show ccn call application command 125
show ccn call route command 127
show ccn engine command 152
show ccn scripts command 67, 72, 154
show ccn trigger command 78, 81, 83, 159
show clock detail command 172
show group detail groupname command 113
show groups command 113
show hosts command 162
show interface ide 0 command 88
show ip route command 164
show ntp configuration command 166, 168
show ntp status command 166, 168
show user detail username command 107
show users command 107
show voicemail command 118
SKUs 15, 16, 44
SNMP 14
software files 48, 54, 57
installer 45
license 45
software image, installing 48, 57
software image, upgrading 53
software install clean command 43
software install upgrade command 43
spare network modules 6
speed of internal line 147
spoken name
confirmation 188
enabling 178, 180
network location 184, 194
recording 187
remote user 188
vCard 196
startup configuration, copying 141
steps
configuring 152
maximum number 152
storage hours 15, 16
superuser privilege 106
syslog server 170
system access using IP network 6
system capacities 15, 16
system limits
factory set 15
system log files 6
system messages
console display 170
severity 170
system parameters
configuring 152
system reports 6, 145
system-wide
default values 86
parameters, configuring 86
T
Table
Table 4 Configuration Task Sequence 36
Table 5 Troubleshooting Commands 149
telephone number
auto attendant 71, 72
triggers 78, 158
telephone numbers
auto attendant 71
GMS 69
voice mail 66
telephones supported for voice mail 117
telnet command 32
Telnet session 31
terminating a call 129
TFTP
configuration 143
time zone
configuring 172
timeout 78, 158
total storage hours 15, 16
trigger
maximum sessions 78
triggers
auto attendant 78
configuring multiple 158
deleting 81, 83
maximum number 16, 158
sessions 158
telephone number 78, 158
timeout 78, 158
voice mail 78
troubleshooting
access to GUI 146
copying log files 148
IP address 147
IP unnumbered 147
IP, default-gateway 147
log files 146
lost data 148
MWI lights 149
OIR 147
opening a session 147
pinging internal address 147
rebooting network module 146
rebooting router 146
saving data 148
service-module status 147
speed of terminal line 147
unknown caller 149
user password 146
user PIN 146
users and groups 146
voice mail 149
TUI
recording a greeting 75
TUI, recording a greeting 14
tutorial command 118
U
unknown caller
troubleshooting 149
unlocking a mailbox 123
upgrade installation, definition 43
upgrading
software image 53
usage, flash memory 88
user IDs
characters allowed 19
user IDs, characters allowed 107, 108, 110
User option 11, 27
user password, troubleshooting 146
user PIN, troubleshooting 146
username command
config mode 107
EXEC mode 107
users
adding 106
modifying 106
number supported 106
V
vCard
spoken name 196
ViewPrivateList privilege 106
VLAN interface 11, 26
voice mail
configuring 66
conflicting extensions 87
loop 87
maximum users 67
networking 16
telephone numbers 66
telephones supported 117
troubleshooting 149
voice mailbox command 118
voice mailbox unlock command 123
Voice Profile for Internet Mail protocol 175
voicemail capacity time command 87
voicemail default command 87
voicemail operator telephone command 87
voicemail recording time command 87
VPIM 175
W
wav file 14, 75
wear, flash memory 88
web
administrator 18
Z
zerooutnumber command 118
