Table Of Contents
Setting Up Cisco Unity Express Software
Prerequisites
Configuring a New Cisco Unity Express Software Package
Activating IP Connectivity to Cisco Unity Express Software
EXEC and Configuration Modes
Entering the Command Environment
Exiting the Command Environment
Setting Up Cisco Unity Express Software
Set up Cisco Unity Express software after all Cisco CallManager and Cisco Unity Express hardware and Cisco CallManager software installations are complete. This chapter contains the following installation information and procedures:
•
Prerequisites
• Configuring a New Cisco Unity Express Software Package
– Activating IP Connectivity to Cisco Unity Express Software
– EXEC and Configuration Modes
– Entering the Command Environment
– Exiting the Command Environment
Prerequisites
Before Cisco Unity Express configuration can be started, the Cisco CallManager system must be installed. If you did not or are not performing the Cisco CallManager installation, contact the installer or other support personnel to ensure that the following procedures are completed:
1. (Required) Install all Cisco CallManager and Cisco Unity Express hardware and verify functionality.
a. Attach the telephones so that they register with the Cisco CallManager server.
b. Verify that the Cisco CallManager server is configured with a Cisco IOS release that supports the Cisco Unity Express network module (NM) or advanced integration module (AIM). For information on the minimum Cisco IOS release required to support these modules, see the Release Notes for Cisco Unity Express Release 2.2.
c. For the NM, verify that the enable LED is lit.
Note We highly recommend attaching an uninterruptible power supply (UPS) to the router that houses the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.
Cisco IOS Release 12.3(4)T supports automatic switchover to the UPS device if the following configuration is added to the router:
line aux 0
privilege level 15
modem Dialin
autocommand service-module service-engine slot/0 shutdown no-confirm
where slot is the Cisco Unity Express module's slot number.
2. (Required) Install and verify Cisco CallManager software functionality.
a. You should be able to access the Cisco CallManager configuration web page.
b. Configure IP connectivity between the router and the Cisco Unity Express module. The module has an internal IP address and a default gateway configuration. The router has a service-engine interface with an IP address, which may be unnumbered.
One configuration method is to use the ip unnumbered command, which allows the Cisco Unity Express module to use a network subnet IP address associated with a specific router egress port, such as FastEthernet0/0. This method requires a static route to the service-engine interface. The router interface associated with the Cisco Unity Express interface must be in an "up" state at all times for communication between the router and module.
In the following example, 10.3.6.128 is the IP address of the Cisco Unity Express module and Service-Engine1/0 is the router slot hosting the Cisco Unity Express module.
interface FastEthernet0/0
ip address 10.3.6.1 255.255.255.0
.
.
.
interface Service-Engine1/0
ip unnumbered FastEthernet0/0
service-module ip address 10.3.6.128 255.255.255.0
service-module ip default-gateway 10.3.6.1
.
.
.
ip route 10.3.6.128 255.255.255.255 Service-Engine1/0
If your network uses a VLAN interface with an Etherswitch module, use the example above but replace both instances of "FastEthernet0/0" with "VLAN1."On the Cisco CallManager, configure 16 CTI ports for a Cisco Unity Express system with a 512 MB NM. Configure 8 ports for a 256 MB NM.
c. For the NM, configure eight CTI ports on Cisco CallManager. For the AIM, configure four CTI ports on Cisco CallManager. Use the Cisco CallManager option Device > Phones > Add new Phone. These ports will be assigned to the Cisco Unity Express applications (voice mail, auto attendant, and Administration via Telephone [AvT]) to terminate calls.
Note Do not configure extra CTI ports on Cisco CallManager. Doing so will impact the scalability of your Cisco CallManager and will limit the number of other devices Cisco CallManager can support.
d. Configure at least two route points on Cisco CallManager using the Device > CTI Route Point option. The Cisco Unity Express voice-mail application uses one route point, and the auto-attendant application uses the other route point. If you plan to use the Cisco Unity Express AvT, configure a third route point on Cisco CallManager.
Note Do not configure extra route points on Cisco CallManager. Doing so will impact the scalability of your Cisco CallManager and will limit the number of other devices that Cisco CallManager can support.
e. Create a Cisco CallManager JTAPI user using the User > Add new user option. Use the Device Association option to associate the CTI ports and route points with this JTAPI user. (The JTAPI user is not assigned a Cisco Unity Express voice mailbox. It is a placeholder for Cisco Unity Express to establish a connection with Cisco CallManager.) Verify that the Enable CTI Application use box is checked for this JTAPI user.
f. During the Cisco Unity Express software installation, create the Cisco Unity Express administrator user ID and password and specify the IP addresses for the DNS server and NTP server. This user ID and password is needed to log in to the initialization wizard.
g. For efficient call processing, configure access lists on the Cisco Unity Express router to prioritize JTAPI traffic. For example:
class-map match-all jtapi
match access-group 110
class-map match-all voice
match access-group 100
policy-map jtapi
class jtapi
set dscp cs3
bandwidth 20
class voice
set dscp af31
priority 320
class class-default
fair-queue
interface Serial0/1
ip address 192.168.10.0 255.255.255.0
service-policy output jtapi
clockrate 256000
no cdp enable
access-list 100 permit udp host 10.3.6.128 any range 16383 32727
access-list 110 permit tcp host 10.3.6.128 any eq 2748
where 10.3.6.128 is the IP address of the module that contains Cisco Unity Express.
The output from the show policy-map interface command should indicate that the marked packets number is increasing. For example:
Match: access-group 110
QoS Set
dscp cs3
Packets marked 334 <-----This number should increase.
3. (Required) The FTP server that communicates with Cisco Unity Express must support passive FTP requests. To configure this functionality on the FTP server, refer to the FTP server documentation.
4. (Optional) If no users were created in the Cisco CallManager interface, create a list of all users, groups, and their extensions. Having this list eases the task of configuring many users and extensions.
5. (Optional) Create an alternate welcome message for the auto-attendant application. A default welcome message comes with auto attendant. You can create a different message in a .wav file and install it as part of the auto-attendant configuration. See "Recording an Auto-Attendant Greeting or Prompt File" on page 75 for more information.
6. (Optional) Customize the auto-attendant prompt sequence to meet your business requirements. See "Configuring Auto-Attendant Scripts" on page 76 for more information.
7. (Required) Record the IP address of the Cisco Unity Express module. Accessing the GUI to configure the system requires this IP address.
Configuring a New Cisco Unity Express Software Package
When you order Cisco Unity Express, Cisco Unity Express software and the purchased license are installed on the module at the factory. Spare modules also ship with the software and license installed.
The following procedures are required to configure a new installation of Cisco Unity Express.
1. Configure the IP addressing between the module and the router. See "Activating IP Connectivity to Cisco Unity Express Software".
2. Begin configuring the Cisco Unity Express software. See the section "Configuration Tasks".
Activating IP Connectivity to Cisco Unity Express Software
After installing the Cisco Unity Express module, activate the IP communication link between Cisco CallManager and the Cisco Unity Express application.
Prerequisites
The following information is required for activating the software:
•Slot and unit numbers of the Cisco Unity Express module on the Cisco IOS router that hosts Cisco Unity Express.
•IP address and subnet mask of the Cisco IOS router that hosts Cisco Unity Express or the unnumbered interface type and number.
•IP address of the Cisco Unity Express module. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.
•IP address of the default gateway of the Cisco Unity Express router. This IP address must be the same IP address as the Cisco IOS router that hosts Cisco Unity Express.
SUMMARY STEPS
1. interface Service-Engine slot/unit
2. ip address router-ip-addr subnet-mask
or
ip unnumbered type number
3. service-module ip address cue-side-ip-addr subnet-mask
4. service-module ip default-gateway gw-ip-addr
5. exit
DETAILED STEPS
| |
Command or Action
|
Purpose
|
Step 1
|
interface Service-Engine slot/unit
Example:
Router(config)# interface Service-Engine 2/0
|
Enters interface configuration mode.
|
Step 2
|
ip address router-ip-addr subnet-mask
ip unnumbered type number
Example:
Router(config-if)# ip address 172.16.231.195
255.255.0.0
or
Example:
Router(config-if)# ip unnumbered FastEthernet 0/0
|
Specifies the IP address and subnet mask of the Cisco IOS router hosting Cisco Unity Express.
Specifies the interface type and number for the Cisco IOS router hosting Cisco Unity Express.
|
Step 3
|
service-module ip address cue-side-ip-addr
subnet-mask
Example:
Router(config-if)# service-module ip address
172.16.231.190 255.255.0.0
|
Specifies the IP address of the Cisco Unity Express module interface. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.
|
Step 4
|
service-module ip default-gateway gw-ip-addr
Example:
Router(config-if)# service-module ip default-gateway
172.16.231.195
|
Specifies the IP address the Cisco IOS router that hosts Cisco Unity Express.
|
Step 5
|
exit
Example:
Router(config-if)# exit
|
Exits interface configuration mode.
|
Examples
The following example illustrates the IP connectivity activation procedure:
Router(config)# interface Service-Engine 1/0
Router(config-if)# ip address 10.0.0.9 255.0.0.0
Router(config-if)# service-module ip address 10.0.0.10 255.0.0.0
Router(config-if)# service-module ip default-gateway 10.0.100.10
Router(config-if)# exit
What to Do Next
After configuring the connectivity to the Cisco Unity Express module, enter the Cisco Unity Express command environment and start configuring the applications. See "Entering the Command Environment".
EXEC and Configuration Modes
The Cisco Unity Express command modes, EXEC and configuration, operate similarly to the EXEC and configuration modes for Cisco IOS CLI commands, however, Cisco Unity Express EXEC mode permits some parameters to be configured or modified, which are not allowed in Cisco IOS EXEC mode. This Cisco Unity Express capability saves the configured parameters to flash memory so that the system has some minimum information available if a catastrophic failure, such as a disk crash, occurs. The description for each command in this guide indicates the command mode.
Entering the Command Environment
After the Cisco Unity Express software is installed and active, use this procedure to enter the command environment.
Prerequisites
For a new Cisco Unity Express software installation, see "Prerequisites" and "Activating IP Connectivity to Cisco Unity Express Software" before beginning this procedure.
The following information is required to enter the command environment:
•IP address of the router that contains the Cisco Unity Express module
•Username and password to log in to the router
•Slot number of the module
SUMMARY STEPS
1. Open a Telnet session.
2. telnet ip-address
3. Enter the user ID and password of the router.
4. service-module service-engine slot/port session
5. enable
DETAILED STEPS
| |
Command or Action
|
Purpose
|
Step 1
|
Open a Telnet session.
|
Use a DOS window, a secure shell, or a software emulation tool such as Reflection.
|
Step 2
|
telnet ip-address
Example:
C:\>telnet 172.16.231.195
|
Specifies the IP address of the Cisco CallManager router.
|
Step 3
|
Username:
Password:
|
Enter your user ID and password for the router.
|
Step 4
|
service-module service-engine slot/port session
Example:
Router# service-module service-engine 1/0
session
|
Enters the Cisco Unity Express command environment using the module located in slot and port. The prompt changes to "se" with the IP address of the Cisco Unity Express module.
If the message
"Trying ip-address slot/port ...
Connection refused by remote host
appears, enter the command
service-module service-engine slot/port session clear
and try Step 4 again.
|
Step 5
|
enable
Example:
se-10-0-0-0# enable
|
Enters Cisco Unity Express EXEC mode. You are ready to begin the configuration tasks.
|
What to Do Next
Review the section "Configuration Tasks".
Exiting the Command Environment
When you need to leave the Cisco Unity Express command environment and return to the router command environment, follow the steps below.
SUMMARY STEPS
1. Return to the Cisco Unity Express EXEC mode.
2. Press the CTRL-SHIFT-6 keys simultaneously, followed by a lowercase x.
DETAILED STEPS
| |
Command or Action
|
Purpose
|
Step 1
|
exit
Example:
se-10-0-0-0(config)# exit
se-10-0-0-0#
|
Use the exit command from configuration mode to return to EXEC mode.
|
Step 2
|
CTRL-SHIFT-6 x
Example:
se-10-0-0-0# CTRL-SHIFT-6 x
Router#
|
Press the CTRL-SHIFT-6 keys simultaneously, followed by a lowercase x.
Note In Cisco IOS Release 12.3(11)T or above, use the EXIT command instead.
|
