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Table Of Contents
Configuring the Voice-Mail Application
Sharing Ports Among Applications and Triggers
Configuring the Administration via Telephone Application
Configuring and Managing the Auto-Attendant Application
Default Auto-Attendant Script aa.aef
Simple Auto-Attendant Script aa_simple.aef
Other Auto-Attendant Parameters
Configuring Auto-Attendant Prompts
Configuring Auto-Attendant Scripts
Creating an Auto-Attendant Script File
Uploading the Auto-Attendant Script File
Downloading an Auto-Attendant Script File
Deleting an Auto-Attendant Script File
Configuring JTAPI Triggers for the Applications
Deleting a JTAPI Application Trigger
Configuring System-Wide Mailbox Default Values
Checking AIM Flash Memory Wear Activity
Configuring Password and PIN Parameters
Configuring Password and PIN Length and Expiry Time
Setting the Password and PIN to the System Default Values
Displaying Password and PIN System Settings
Configuring a Business-Hours Schedule
Displaying Business-Hours Schedules
Deleting Holidays from the List
Configuring System Components
Command-line interface (CLI) commands are available to configure Cisco Unity Express system components. Some commands are entered in EXEC mode and others in configuration mode.
This chapter describes how to configure the following basic Cisco Unity Express components:
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JTAPI parameters that Cisco Unity Express needs to communicate with Cisco CallManager.
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Additional procedures for configuring optional or advanced system components, such as servers and custom auto-attendant scripts, are described in the section "Advanced Configuration".
All the procedures in this chapter can be implemented using either CLI commands or the graphical user interface (GUI) options. Use the CLI procedures for bulk provisioning, scripting, upgrading, and troubleshooting systems.
This chapter contains the following procedures for configuring Cisco Unity Express system components:
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Configuring JTAPI Parameters
Use this procedure to configure the parameters that Cisco Unity Express needs to communicate with Cisco CallManager.
Prerequisites
The following information is required to configure the JTAPI parameters:
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SUMMARY STEPS
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{tertiary-server-ip-address | tertiary-server-hostname}4.
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DETAILED STEPS
Examples
The following example illustrates the show ccn subsystem jtapi output:
se-10-0-0-0# show ccn subsystem jtapi
Cisco CallManager: 10.100.10.120CCM Username: jtapiuserCCM Password: *****Call Control Group 1 CTI ports: 7008,7009,7010,7011se-10-0-0-0#Configuring the Voice-Mail Application
After the Cisco Unity Express software is installed on the system, the voice-mail application that ships with Cisco Unity Express must be configured using the procedures described in this section. The application is enabled by default.
To configure the voice-mail access and operator telephone numbers, see "Configuring JTAPI Triggers for the Applications".
The commands are used in both EXEC and configuration modes.
Sharing Ports Among Applications and Triggers
One of the parameters that you may configure for the voice-mail and auto-attendant applications is the maximum number of callers who can concurrently access the application at any given time. This parameter, maxsessions, is limited by the number of ports on the Cisco Unity Express module. (See "Software Licenses and Factory-Set Limits" on page 15 for the number of ports on your module.) The ports are configured with the ctiport command (see "Configuring JTAPI Parameters" section.)
Consider your expected call traffic when assigning the number of ports to an application. One application may need more available ports than another, but each application should have at least one port available for incoming calls.
Suppose, for example, that your module has four ports and you assign four to the voice-mail application maxsessions and four to the auto-attendant maxsessions. If four callers access voice mail simultaneously, no ports will be available for auto-attendant callers. Only when zero, one, two, or three callers access voice mail simultaneously will at least one port be available for auto attendant.
Suppose, instead, that you assign three to the voice-mail maxsessions and three to the auto-attendant maxsessions. At no time will one application use up all the ports. If voice mail has three active calls, one caller can access auto attendant. A second call to auto attendant will not go through at that moment.
Similarly, you must assign the maxsessions parameter to each application trigger, which is the telephone number that activates the application's script. The value of the trigger's maxsessions must not exceed the application's maxsessions value.
Prerequisites
The following information is required to configure the default voice-mail application:
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SUMMARY STEPS
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DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
ccn application full-name
Example:se-10-0-0-0(config)# ccn application voicemail
Specifies the application to configure and enters application configuration mode. Use the full name of the application for the full-name argument.
Step 3
description "text"
Example:se-10-0-0-0(config-application)# description "Voice Mail"
(Optional) Enters a description of the application. Use double quotes around the text.
Step 4
maxsessions number
Example:se-10-0-0-0(config-application)# maxsessions 8
Specifies the number of users who can access this application simultaneously. See the "Sharing Ports Among Applications and Triggers" section for guidelines on assigning this value.
Step 5
end
Example:se-10-0-0-0(config-application)# end
se-10-0-0-0(config)#
Exits application configuration mode.
Step 6
exit
Example:se-10-0-0-0(config)# exit
se-10-0-0-0#
Exits configuration mode.
Step 7
show ccn scripts
Example:se-10-0-0-0# show ccn scriptsDisplays the configured script names and their descriptions.
Step 8
show ccn application
Example:se-10-0-0-0# show ccn applicationDisplays details about each configured application.
Step 9
copy running-config startup-config
Example:se-10-0-0-0# copy running-config startup-config
Copies the configuration changes to the startup configuration.
Examples
The following example illustrates the show ccn scripts output:
se-10-0-0-0# show ccn scriptsName: setmwi.aefCreate Date: Tue Apr 20 20:22:27 PDT 1993Last Modified Date: Tue Apr 20 20:22:27 PDT 1993Length in Bytes: 21990Name: voicebrowser.aefCreate Date: Tue Apr 20 20:22:39 PDT 1993Last Modified Date: Tue Apr 20 20:22:39 PDT 1993Length in Bytes: 13409Name: aa.aefCreate Date: Tue Apr 20 20:22:47 PDT 1993Last Modified Date: Tue Apr 20 20:22:47 PDT 1993Length in Bytes: 56227The following example illustrates the show ccn application output:
se-10-0-0-0# show ccn applicationName: voicemailDescription: Voice MailScript: voicebrowser.aefID number: 1Enabled: yesMaximum number of sessions: 8logoutUri: http://localhost/voicemail/vxmlscripts/m bxLogout.jspuri: http://localhost/voicemail/vxmlscripts/login.vxmlse-10-0-0-0#Configuring the Administration via Telephone Application
The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express administrators to record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software. These prompts can then be used in various Cisco Unity Express Automated Attendant (AA) scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows users to record, modify, and enable or disable a special prompt to be played prior to the regular prompt, notifying callers of some temporary event or message.
The Cisco Unity Express module installation automatically configures the AvT application. This application permits recording and administration of auto-attendant prompts using the telephone user interface (TUI).
Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority.
To configure the AvT access telephone number, see "Configuring JTAPI Triggers for the Applications".
Configuring and Managing the Auto-Attendant Application
After the Cisco Unity Express software is installed on the system, the auto-attendant application that ships with Cisco Unity Express must be configured using the procedures described in this section.
Default Welcome Prompt
The only component of the default auto-attendant which resides in the user directory is an audio prompt file called AAWelcome.wav. This is the default welcome prompt. All other audio prompt files used by the auto-attendant reside in the system directory and cannot be downloaded, copied, or uploaded by users.
To customize the default welcome prompt, see "Customizing the Default Auto-Attendant Welcome Prompt".
Default Auto-Attendant Script aa.aef
The default auto-attendant script provided with Cisco Unity Express is named aa.aef. This file resides in the system directory, and cannot be downloaded, copied, or uploaded by users. This default auto-attendant application is also known as the "system script", or "system AA". This default script supports basic functions such as dial-by-extension, dial-by-spelling username, and call operator functions. If additional functionality is required, then you must create a customized auto-attendant script.
Starting with Release 2.1, the aa.aef script supports holiday lists and business-hours schedules. When a call reaches the auto attendant, the system checks if the current day is a holiday. If it is, the system plays a holiday prompt called AAHolidayPrompt.wav, which states "We are closed today. Please call back later." The script then executes the next operation in the script.
If the current day is not a holiday, the system checks if the business is open or not. If the business is open, the system plays the AABusinessOpen.wav prompt, which is an empty file. If the business is closed, the system plays the AABusinessClosed.wav prompt, which states "We are currently closed. Please call back later."
Following are the parameters that may be configured for the aa.aef script:
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To modify any of these prompts, see "Configuring Auto-Attendant Prompts".
To create customized script files, see "Creating an Auto-Attendant Script File".
To create a business-hours schedule, see "Configuring Business Hours".
To create a holiday list, see "Configuring a Holiday List".
Simple Auto-Attendant Script aa_simple.aef
Starting with Release 2.1, another simple script aa_simple.aef is available for the auto-attendant application. This script is another system script that can be associated with an auto-attendant application and cannot be deleted or downloaded.
This script makes the same checks for an alternate greeting, holiday hours, and business schedule as does the aa.aef script.
After determining the initial greeting to play to the customer, the aa_simple.aef script plays a prompt (AASPlayExtensions.wav) with the message "For operator, press 0." This prompt is a configurable parameter. Use the GUI options or CLI commands to replace the prompt with your message file that has the names and extensions of the people who can be reached with the auto-attendant application. For example, the prompt may play "For Al, press 10. For Bob, press 20. For the operator, press 0."
The caller can enter an extension without pressing the pound key (#). After the caller enters the extension, the script attempts to transfer to that extension. The script does not attempt to validate the extension before the transfer.
The script has another parameter (extensionLength) that specifies the length of the extension used by the Cisco Unity Express system. This parameter must be configured correctly for the script to be able to do a successul transfer.
Following are the parameters that may be configured for the aa_simple.aef script:
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To modify any of these prompts, see "Configuring Auto-Attendant Prompts".
To create customized script files, see "Creating an Auto-Attendant Script File".
To create a business-hours schedule, see "Configuring Business Hours".
To create a holiday list, see "Configuring a Holiday List".
Other Auto-Attendant Parameters
To configure the auto-attendant access telephone number, see "Configuring JTAPI Triggers for the Applications".
The commands are used in both EXEC and configuration modes.
See "Configuring Application Parameters" for procedures to configure user-defined parameters.
Prerequisites
The following information is required to configure auto attendant:
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SUMMARY STEPS
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DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
ccn application fullname
Example:se-10-0-0-0(config)# ccn application AutoAttendant
Specifies the application to configure and enters application configuration mode. Use the full name of the application for the full-name argument.
Step 3
description "text"
Example:se-10-0-0-0(config-application)# description "Auto Attendant"
(Optional) Enters a description of the application. Use double quotes around the text.
Step 4
maxsessions number
Example:se-10-0-0-0(config-application)# maxsessions 8
Specifies the number of users who can access this application simultaneously. See the "Sharing Ports Among Applications and Triggers" section for guidelines on assigning this value.
Step 5
parameter "name" "value"
Example:se-10-0-0-0(config-application)# parameter "operExtn" "1000"
se-10-0-0-0(config-application)# parameter "MaxRetry" "3"
se-10-0-0-0(config-application)# parameter "WelcomePrompt" "ciscowelcome.wav"
Specifies parameters for the application. Each parameter must have a name and a value, which is written within double quotes. The parameters below are case-sensitive. For more information about configuring application parameters, see the "Configuring Application Parameters" section.
For the auto attendant application, the parameters are:
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Note that entering this parameter does not upload the WAV file to the Cisco Unity Express module. See the "Uploading the Auto-Attendant Greeting or Prompt File" section.Step 6
enabled
Example:se-10-0-0-0(config-application)# enabled
Allows the application to be accessible to the system.
Step 7
end
Exits application configuration mode.
Step 8
exit
Exits configuration mode.
Step 9
show ccn scripts
Example:se-10-0-0-0# show ccn scriptsDisplays the configured script names and their descriptions.
Step 10
show ccn application
Example:se-10-0-0-0# show ccn applicationDisplays details about each configured application.
Step 11
copy running-config startup-config
Copies the configuration changes to the startup configuration.
Examples
The following example illustrates the show ccn scripts output:
se-10-0-0-0# show ccn scriptsName: setmwi.aefCreate Date: Tue Apr 20 20:22:27 PDT 1993Last Modified Date: Tue Apr 20 20:22:27 PDT 1993Length in Bytes: 21990Name: voicebrowser.aefCreate Date: Tue Apr 20 20:22:39 PDT 1993Last Modified Date: Tue Apr 20 20:22:39 PDT 1993Length in Bytes: 13409Name: aa.aefCreate Date: Tue Apr 20 20:22:47 PDT 1993Last Modified Date: Tue Apr 20 20:22:47 PDT 1993Length in Bytes: 56227Name: promptmgmt.aefCreate Date: Tue Apr 20 20:22:59 PDT 1993Last Modified Date: Tue Apr 20 20:22:59 PDT 1993Length in Bytes: 80781se-10-0-0-0#The following example illustrates the show ccn application output:
se-10-0-0-0# show ccn applicationName: AutoAttendantDescription: Auto AttendantScript: aa.aefID number: 2Enabled: yesMaximum number of sessions: 8MaxRetry: 3operExtn: 1000welcomePrompt: AAWelcome.wavse-10-0-0-0#Configuring Auto-Attendant Prompts
Cisco Unity Express supports customized greeting and prompt files. The NM supports up to 50 prompts; the AIM supports up to 25 prompts.
Customizing prompts requires the following procedures:
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Recording an Auto-Attendant Greeting or Prompt File
Two methods are available to create auto-attendant greeting and prompt files:
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The AvT prompt filename has the format UserPrompt_DateTime.wav, for example: UserPrompt_11152003144055.wav. You may want to use CLI commands or GUI options to download the file to a PC, rename the file with a meaningful name, then upload the file back to Cisco Unity Express.
Cisco recommends using the AvT on the TUI to record greetings and prompts because the AvT provides higher sound quality compared to .wav files recorded using other methods.
Customizing the Default Auto-Attendant Welcome Prompt
The default AA greeting included with the system lasts two seconds and plays the prompt "Welcome to the AutoAttendant" You can record a custom welcome prompt specifically for your system to welcome callers.The default WAV filename is AAwelcome.wav. While the default welcome prompt in the WAV file lasts two seconds long, you can record a new welcome prompt up to 120 seconds long. The welcome prompt WAV file can be up to 1 MB in G.711 U-law format.
If you create a customized welcome prompt, use a different WAV filename and upload the new WAV file to the Cisco Unity Express module. Do not overwrite the default AAwelcome.wav filename. For information about uploading the welcome prompt WAV file, see the "Uploading the Auto-Attendant Greeting or Prompt File" section.
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Following this welcome prompt, the default script plays the menu announcement listing the menu options for callers. These are not customizable prompts within the default auto-attendant provided with the system. Note that if a caller uses the dial-by-extension option, the system will attempt to transfer to any extension, including extensions not defined using Cisco Unity Express. To prevent callers from transferring to extensions not defined using Cisco Unity Express, configure class of restrictions (COR) on the dial-peer, or develop a custom script to prevent the option.
Uploading the Auto-Attendant Greeting or Prompt File
After recording the .wav greeting or prompt file, upload the file using the ccn copy url command in Cisco Unity Express EXEC mode:
ccn copy url source-ip-address prompt prompt-filename
Example:se-10-0-0-0# ccn copy url ftp://10.100.10.123/AAprompt1.wav prompt AAprompt1.wavse-10-0-0-0# ccn copy url http://www.server.com/AAgreeting.wav prompt AAgreeting.wavThis command is equivalent to using the GUI option Voice Mail > Prompts and selecting Upload.
An error message appears if you try to upload more than the maximum number of prompts allowed on your Cisco Unity Express module.
Downloading an Auto-Attendant Greeting or Prompt File
Greetings and prompts can be copied from the auto attendant and stored to another server or PC.
To copy a greeting or prompt file, use the ccn copy prompt command in Cisco Unity Express EXEC mode:
ccn copy prompt prompt-file-name url destination-ip-address
Example:se-10-0-0-0# ccn copy prompt AAprompt2.wav url ftp://10.100.10.123/AAprompt2.wavDeleting an Auto-Attendant Greeting or Prompt File
To delete an auto-attendant greeting or prompt file from Cisco Unity Express, use the ccn delete command in Cisco Unity Express EXEC mode:
ccn delete prompt prompt-filename
Example:se-10-0-0-0# ccn delete prompt AAgreeting.wavConfiguring Auto-Attendant Scripts
Cisco Unity Express supports customized script files. The NM supports up to eight scripts; the AIM supports up to four scripts.
Customizing scripts involves the following procedures:
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Creating an Auto-Attendant Script File
The auto-attendant script file is created using the script editor program. Refer to the Cisco Unity Express Script Editor Guide for guidelines and procedures for creating a script file.
The file cannot be larger than 256 KB.
After creating the script, use the GUI or Cisco Unity Express ccn copy command to copy the file to the Cisco Unity Express system. See the next section, " Uploading the Auto-Attendant Script File," for the upload procedure.
Uploading the Auto-Attendant Script File
After recording the .wav greeting or prompt file, upload the file using the ccn copy url command in Cisco Unity Express EXEC mode:
ccn copy url source-ip-address script script-filename
Example:se-10-0-0-0# ccn copy url ftp://10.100.10.123/AVTscript.aef script AVTscript.aefse-10-0-0-0# ccn copy url http://www.server.com/AVTscript.aef script AVTscript.aefThis command is equivalent to using the GUI option Voice Mail > Scripts and selecting Upload.
An error message appears if you try to upload more than the maximum number of scripts allowed on your Cisco Unity Express module.
Downloading an Auto-Attendant Script File
Scripts scan be copied from the auto attendant and stored on another server or PC.
To copy a script file, use the ccn copy script command in Cisco Unity Express EXEC mode:
ccn copy script prompt-file-name url destination-ip-address
Example:se-10-0-0-0# ccn copy script AVTscript.aef url ftp://10.100.10.123/AVTscript.aefDeleting an Auto-Attendant Script File
To delete an auto-attendant script file from Cisco Unity Express, use the ccn delete command in Cisco Unity Express EXEC mode:
ccn delete script script-filename
Example:se-10-0-0-0# ccn delete script AVTscript.aefAre you sure you want to delete this script? (y/n)Configuring JTAPI Triggers for the Applications
After the voice-mail, auto attendant and AvT applications are configured, Cisco Unity Express must be configured to start the voice-mail, auto attendant, and AvT applications when a specific signal, or trigger, is invoked. The trigger is a telephone number. When a caller dials a specified telephone number, Cisco Unity Express starts the voice-mail, auto-attendant, or AvT application.
Cisco Unity Express supports a maximum of 8 SIP triggers and 8 JTAPI triggers for all applications combined. This applies to both the NM and the AIM. See the section "Advanced Configuration" for procedures to configure multiple triggers for an application.
Prerequisites
The following information is required to configure the JTAPI triggers:
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SUMMARY STEPS
Starting from EXEC mode:
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DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
ccn trigger jtapi phonenumber number
Example:se-10-0-0-0(config)# ccn trigger jtapi phonenumber 6700
Specifies the telephone number that acts as the trigger to start the application on Cisco Unity Express and enters trigger configuration mode. The number value must match a JTAPI route point configured on Cisco CallManager.
Step 3
application string
Example:se-10-0-0-0(config-trigger)# application voicemail
se-10-0-0-0(config-trigger)# application autoattendant
se-10-0-0-0(config-trigger)# application promptmanagementSpecifies the name of the application to start when the trigger is entered.
Step 4
enabled
Example:se-10-0-0-0(config-trigger)# enabled
Enables the trigger.
Step 5
maxsessions number
Example:se-10-0-0-0(config-trigger)# maxsessions 3
Specifies the maximum number of callers that the application can handle simultaneously. See the "Sharing Ports Among Applications and Triggers" section for guidelines on assigning this value.
Step 6
end
Example:se-10-0-0-0(config-trigger)# end
Exits trigger configuration mode.
Step 7
exit
Example:se-10-0-0-0(config)# exit
Exits configuration mode.
Step 8
show ccn trigger
Example:se-10-0-0-0# show ccn trigger
Displays the parameter values for all configured triggers.
Step 9
copy running-config startup-config
Example:se-10-0-0-0# copy running-config startup-config
Copies the configuration change to the startup configuration.
Note
Examples
The following sample configuration sets two triggers, one for the voice-mail application and one for the auto-attendant application:
se-10-0-0-0# config t
se-10-0-0-0(config)# ccn trigger jtapi phonenumber 6500
se-10-0-0-0(config-trigger)# application voicemail
se-10-0-0-0(config-trigger)# maxsessions 4
se-10-0-0-0(config-trigger)# enabled
se-10-0-0-0(config-trigger)# endse-10-0-0-0(config)#se-10-0-0-0(config)# ccn trigger jtapi phonenumber 6700
se-10-0-0-0(config-trigger)# application autoattendant
se-10-0-0-0(config-trigger)# maxsessions 8
se-10-0-0-0(config-trigger)# enabled
se-10-0-0-0(config-trigger)# endse-10-0-0-0(config)# exitse-10-0-0-0#The output for the show ccn trigger command will look similar to the following:
se-10-0-0-0# show ccn triggerName: 6500Type: JTAPIApplication: voicemailLocale: en_USIdle Timeout: 600Enabled: yesMaximum number of sessions: 4Name: 6700Type: JTAPIApplication: autoattendantLocale: en_USIdle Timeout: 600Enabled: yesMaximum number of sessions: 8se-10-0-0-0#Deleting a JTAPI Application Trigger
Use this procedure to delete a JTAPI application trigger. Deleting the trigger does not delete the application, although the application needs at least one trigger in order to be invoked by the system.
Prerequisites
The trigger number is required to delete a trigger.
SUMMARY STEPS
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DETAILED STEPS
Examples
The output for show ccn trigger might look similar to the following:
se-10-0-0-0# show ccn triggerName: 6500Type: JTAPIApplication: voicemailLocale: en_USIdle Timeout: 600Enabled: yesMaximum number of sessions: 4Name: 6700Type: JTAPIApplication: autoattendantLocale: en_USIdle Timeout: 600Enabled: yesMaximum number of sessions: 8se-10-0-0-0#The following configuration removes a trigger from the voice-mail application:
se-10-0-0-0# config t
se-10-0-0-0(config)# no ccn trigger jtapi phonenumber 6500
se-10-0-0-0(config)# exit
Now the output for show ccn trigger might look similar to the following:
se-10-0-0-0# show ccn triggerName: 6700Type: JTAPIApplication: autoattendantLocale: en_USIdle Timeout: 600Enabled: yesMaximum number of sessions: 8se-10-0-0-0#Deleting an Application
If you configure an application that you do not want to keep, use this procedure to delete the application and any triggers associated with that application. If you do not delete the triggers, the application will be invoked when one of the triggers is called.
After you delete the application and triggers, the script associated with the application remains installed on your server but is not used by Cisco Unity Express. To make this application usable, reconfigure it.
The default voice-mail, auto-attendant, and greeting-management-system applications that shipped with Cisco Unity Express cannot be deleted.
Prerequisites
The following information is required to delete an application:
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Examples
The following is sample output from the show ccn application and show ccn trigger commands:
se-10-0-0-0# show ccn applicationName: voicemailDescription: voicemailScript: voicebrowser.aefID number: 1Enabled: yesMaximum number of sessions: 8logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jspuri: http://localhost/voicemail/vxmlscripts/login.vxmlName: autoattendantDescription: autoattendantScript: aa.aefID number: 2Enabled: yesMaximum number of sessions: 8MaxRetry: 3operExtn: 0welcomePrompt: AAWelcome.wavName: myapplicationDescription: My AA applicationScript: myscript.aefID number: 3Enabled: yesMaximum number of sessions: 8MaxRetry: 3operExtn: 0welcomePrompt: NewAAWelcome.wavse-10-0-0-0#se-10-0-0-0# show ccn triggerName: 6700Type: JTAPIApplication: voicemailLocale: systemDefaultIdle Timeout: 5000Enabled: yesMaximum number of sessions: 4Name: 6500Type: JTAPIApplication: autoattendantLocale: systemDefaultIdle Timeout: 5000Enabled: yesMaximum number of sessions: 8Name: 7200Type: JTAPIApplication: myapplicationLocale:Idle Timeout: 5000Enabled: yesMaximum number of sessions: 8se-10-0-0-0#The following configuration deletes the myapplication application and its trigger:
se-10-0-0-0# config tse-10-0-0-0(config)# no ccn trigger jtapi phonenumber 7200se-10-0-0-0(config)# no ccn application myapplicationse-10-0-0-0(config)# exitNow the output for the show commands looks similar to the following:
se-10-0-0-0# show ccn applicationName: voicemailDescription: voicemailScript: voicebrowser.aefID number: 1Enabled: yesMaximum number of sessions: 8logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jspuri: http://localhost/voicemail/vxmlscripts/login.vxmlName: autoattendantDescription: autoattendantScript: aa.aefID number: 2Enabled: yesMaximum number of sessions: 8MaxRetry: 3operExtn: 0welcomePrompt: AAWelcome.wavse-10-0-0-0#se-10-0-0-0# show ccn triggerName: 6700Type: JTAPIApplication: voicemailLocale: systemDefaultIdle Timeout: 5000Enabled: yesMaximum number of sessions: 4Name: 6500Type: JTAPIApplication: autoattendantLocale: systemDefaultIdle Timeout: 5000Enabled: yesMaximum number of sessions: 8se-10-0-0-0#Configuring System-Wide Mailbox Default Values
The following system-wide parameters are configurable for all new voice mailboxes. These values are assigned automatically to a new voice mailbox. Several of these values have factory default values. See "Software Licenses and Factory-Set Limits" on page 15 for the maximum values for your system.
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Caution
See "Creating and Modifying a Voice Mailbox" for the procedure to configure different values for mailbox size, message length, and expiration date for a specific mailbox.
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messagesize messagesize-seconds}4.
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DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
voicemail capacity time minutes
Example:se-10-0-0-0(config)# voicemail capacity time 3000
Sets the time value as the system-wide maximum storage space in minutes allowed for all configured mailboxes.
Step 3
voicemail default {expiration days |
language xx_YY | mailboxsize mailboxsize-seconds |
messagesize messagesize-seconds}Example:se-10-0-0-0(config)# voicemail default expiration 30
se-10-0-0-0(config)# voicemail default mailboxsize 300
se-10-0-0-0(config)# voicemail default messagesize 120
Assigns default values for new individual or general delivery mailboxes. Later these values can be configured to other values for specific mailboxes.
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Step 4
voicemail operator telephone tel-number
Example:se-10-0-0-0(config)# voicemail operator telephone 9000
Assigns the tel-number value as the voice-mail operator's extension. A mailbox owner dials this extension while in the voice-mail system to reach the voice-mail operator. Do not assign this extension to a group. This extension need not be the same as the auto-attendant operator extension.
Step 5
voicemail recording time second
Example:se-10-0-0-0(config)# voicemail recording time 10
Assigns the time value in seconds as the maximum recording time for any greeting or message in the voice-mail system.
Step 6
exit
Example:se-10-0-0-0(config)# exit
Exits configuration mode.
Step 7
copy running-config startup-config
Example:se-10-0-0-0# copy running-config startup-config
Copies the configuration changes to the startup configuration.
Checking AIM Flash Memory Wear Activity
Cisco Unity Express tracks the use and wear of the AIM flash memory as log and trace data are saved to the module. To display this data, use the show interface ide 0 command in Cisco Unity Express EXEC mode.
show interface ide 0
The following is sample output:
se-10-0-0-0# show interface ide 0IDE hd0 is up, line protocol is up3496 reads, 46828544 bytes0 read errors9409 write, 137857024 bytes0 write errors0.09933333333333333% wornTo check the log and trace files on the flash memory, use the log trace command in Cisco Unity Express EXEC mode.
log trace
Logging and tracing to flash memory is turned off by default. Executing the log trace command starts the log and trace functions immediately.
The command displays the atrace.log and messages.log files. Each file has a fixed length of 10 MB, and tracing or logging stops automatically when the file reaches this length. New files overwrite the old files.
Choosing the System Language
The TUI prompts and system messages are available in several languages. See the Release Notes for Cisco Unity Express Release 2.2 for a list of available languages.
CLI commands and GUI screens are available only in U.S. English.
During the ordering process, one of the languages was purchased as the system language. This choice is the default system language and cannot be changed. Future Cisco Unity Express releases will support multiple languages resident concurrently on the system.
Configuring Password and PIN Parameters
Cisco Unity Express supports the configuration of the password and personal identification number (PIN) parameters described in the following sections:
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Configuring Password and PIN Length and Expiry Time
Cisco Unity Express supports configuring the following two attributes of password and PIN:
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To support enhanced security procedures, Cisco Unity Express has made the password and PIN length configurable. The administrator can configure the length to a value greater than or equal to 3 alphanumeric characters. This is a system-wide value, so that all users must have passwords and PINs of at least that many characters. Use the GUI Defaults > User option or the procedure described below to configure this length.
The password length does not have to equal the PIN length.
The default length is 3 alphanumeric characters. The maximum password length is 32 alphanumeric characters. The maximum PIN length is 16 alphanumeric characters.
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Cisco Unity Express permits the administrator to configure the password and PIN expiry time on a system-wide basis. The expiry time is the time, in days, for which the password and PIN are valid. When this time is reached, the user must enter a new password or PIN.
If this option is not configured, passwords and PINs do not expire.
Use the GUI Defaults > User option or the procedure described below to configure this time.
The password expiry time does not have to equal the PIN expiry time.
The minimum time is 3 days. The maximum time is 365 days.
Prerequisites
The following information is required to configure the password and PIN lengths and expiry times:
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SUMMARY STEPS
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DETAILED STEPS
Examples
The following example sets the password length to 6 characters, the PIN length to 5 characters, the password expiry time to 60 days, and the PIN expiry time to 45 days.
se-10-0-0-0# config tse-10-0-0-0(config)# security password length min 6se-10-0-0-0(config)# security pin length min 5se-10-0-0-0(config)# security password expiry days 60se-10-0-0-0(config)# security pin expiry days 45se-10-0-0-0(config)# exitSetting the Password and PIN to the System Default Values
Several commands are available to reset the password and PIN values to the system defaults.
Resetting the Password Length
The following Cisco Unity Express configuration mode command resets the password length for all users to the system default value, which is 3 characters:
no security password length min
The following example resets the password length:
se-10-0-0-0# config tse-10-0-0-0(config)# no security password length minse-10-0-0-0(config)# endResetting the PIN Length
The following Cisco Unity Express configuration mode command resets the PIN length for all users to the system default value, which is 3 characters:
no security pin length min
The following example resets the PIN length:
se-10-0-0-0# config tse-10-0-0-0# no security pin length minse-10-0-0-0(config)# endResetting the Password Expiry Time
The following Cisco Unity Express configuration mode command resets the password expiry time for all users to the system default value, in which case the passwords will not expire:
no security password expiry days
The following example resets the password expiry time:
se-10-0-0-0# config tse-10-0-0-0(config)# no security password expiry daysse-10-0-0-0(config)# endResetting the PIN Expiry Time
The following Cisco Unity Express configuration mode command resets the PIN expiry time for all users to the system default value, in which case the PINs will not expire:
no security pin expiry days
The following example resets the PIN expiry time:
se-10-0-0-0# config tse-10-0-0-0(config)# no security pin expiry daysse-10-0-0-0(config)# endDisplaying Password and PIN System Settings
Use the following Cisco Unity Express EXEC mode command to display the password and PIN settings:
show security detail
The command output may look similar to the following:
se-10-0-0-0# show security detailPassword Expires: truePassword Age: 60 daysPassword Length (min): 5Password Length (max): 32PIN Expires: truePIN Age: 45 daysPIN Length (min): 4PIN Length (max): 16The following example shows the values when password expiration and the PIN length are reset to the system default values:
se-10-0-0-0# show security detailPassword Expires: falsePassword Length (min): 3Password Length (max): 32PIN Expires: falsePIN Age: 45 daysPIN Length (min): 3PIN Length (max): 16Configuring Business Hours
Cisco Unity Express permits configuration of business hours that cause the auto attendant (AA) to play a customizable greeting to callers during off-hours. The following sections describe the configuration process:
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Configuring a Business-Hours Schedule
The system administrator can configure a business-hours schedule with the following properties:
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The Cisco Unity Express system ships with one default schedule called "SystemSchedule." This schedule treats the business as open 24 hours per day, 7 days per week. Use the GUI Voice Mail > Business Hours Settings option or CLI commands to modify or delete this schedule. If you have created multiple schedules, use the GUI or CLI commands to associate the desired schedule with the AA. (You do not have to reboot the system to have the new schedule take effect.)
When a caller reaches the AA, the AA plays the welcome prompt and checks if the current day is a holiday. If it is a holiday, the AA plays the holiday greeting to the caller and does not check the business-hours schedule.
If the current day is not a holiday, the system checks if the business is open. If so, the business open prompt plays. In the canned AA, this prompt (AABusinessOpen.wav) is empty. If the business is closed, the system plays the business closed prompt. In the canned AA, this prompt (AABusinessClosed.wav) says "We are currently closed. Please call back later."
You can customize these two prompts by recording more meaningful messages. The prompts must be .wav files with the format G.711 u-law, 8 kHz, 8 bit, Mono. Use the GUI Voice Mail > Prompts option or the CLI commands to upload the customer prompts. Alternatively, you can record these prompts using the Administration Via Telephone (AvT) system. After uploading or recording these custom prompts, use the GUI Voice Mail > Auto Attendants option or the CLI commands to associate the new prompts with the AA. The new prompts take effect as soon as they are configured; the system does not need to be restarted.
Prerequisites
The following information is required to configure a business-hours schedule:
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The maximum length of the name is 31 alphanumeric characters, including uppercase letters A through Z, lowercase letters a through z, digits 0 through 9, underscore (_), and dash (-). The first character of the name must be a letter.
If a schedule with this name does not exist, the system will create it. If the schedule already exists, any changes will modify the schedule. If the maximum number of schedules exists and you request another one, the system displays an error message.
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Use the 24-hour clock format for the hours. Valid minute values are 00 to 30.
For a new schedule, specify the closed hours; the remaining hours are open because a newly created schedule has 24 hours open each day by default.
SUMMARY STEPS
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DETAILED STEPS
Examples
The following example configures a new business schedule:
se-10-0-0-0# config t
se-10-0-0-0(config)# calendar biz-schedule normal
Adding new schedule
se-10-0-0-0(config-business)# closed day 1 from 00:00 to 24:00
se-10-0-0-0(config-business)# closed day 2 from 00:00 to 08:30
se-10-0-0-0(config-business)# closed day 2 from 17:30 to 24:00
se-10-0-0-0(config-business)# closed day 3 from 00:00 to 08:30
se-10-0-0-0(config-business)# closed day 3 from 17:30 to 24:00
se-10-0-0-0(config-business)# closed day 4 from 00:00 to 08:30
se-10-0-0-0(config-business)# closed day 4 from 17:30 to 24:00
se-10-0-0-0(config-business)# closed day 5 from 00:00 to 08:30
se-10-0-0-0(config-business)# closed day 5 from 20:00 to 24:00
se-10-0-0-0(config-business)# closed day 6 from 00:00 to 08:30
se-10-0-0-0(config-business)# closed day 6 from 18:00 to 24:00
se-10-0-0-0(config-business)# closed day 7 from 00:00 to 09:00
se-10-0-0-0(config-business)# closed day 7 from 13:00 to 24:00
se-10-0-0-0(config-business)# end
se-10-0-0-0(config)# exit
Displaying Business-Hours Schedules
Several CLI commands are available in the Cisco Unity Express EXEC mode for displaying the business-hours schedules.
Displaying a Specific Schedule
The following command displays a specific business schedule:
show calendar biz-schedule schedule-name
where schedule-name is the name of the schedule. This command displays each day of the week and the open hours. The output for this command may appear similar to the following.
se-10-0-0-0# show calendar biz-schedule normal******************************Schedule: normalDay Open Hours-------------------------------Sunday NoneMonday 08:30 to 17:30Tuesday 08:30 to 17:30Wednesday 08:30 to 17:30Thursday 08:30 to 20:00Friday 08:30 to 18:00Saturday 09:00 to 13:00Displaying All Businesses Schedules
The following command displays all the configured business schedules in the system:
show calendar biz-schedule all
This command displays the open hours for each day of the week for each schedule. The output for this command may appear similar to the following:
sse-10-0-0-0# show calendar biz-schedule all******************************Schedule: systemscheduleDay Open Hours-------------------------------Sunday Open all dayMonday Open all dayTuesday Open all dayWednesday Open all dayThursday Open all dayFriday Open all daySaturday Open all day******************************Schedule: normalDay Open Hours-------------------------------Sunday NoneMonday 08:30 to 17:30Tuesday 08:30 to 17:30Wednesday 08:30 to 17:30Thursday 08:30 to 20:00Friday 08:30 to 18:00Saturday 09:00 to 13:00******************************Schedule: holiday-seasonDay Open Hours-------------------------------Sunday 09:00 to 15:00Monday 08:30 to 17:30Tuesday 08:30 to 17:30Wednesday 08:30 to 17:30Thursday 08:00 to 21:00Friday 08:00 to 21:00Saturday 08:00 to 21:30Modifying Business Schedules
The following configuration mode command modifies an existing business schedule:
calendar biz-schedule schedule-name
where schedule-name is the name of the business schedule to modify. If a schedule with the specified business name does not exist, the system creates it.
The following example modifies the existing "normal" business schedule:
se-10-0-0-0(config)# calendar biz-schedule normal
Modifying existing schedule
se-10-0-0-0(config-business)# open day 1 from 09:00 to 12:00
se-10-0-0-0(config-business)# end
se-10-0-0-0(config)# exit
se-10-0-0-0#
Changing the Status of Open or Closed Hours
To modify an existing schedule, specify the open and closed hours for each day as needed.
Changing an Open Slot to a Closed Slot
Use either of the following configuration mode commands to change an open slot to a closed slot:
no open day day-of-week from hh:mm to hh:mm
closed day day-of-week from hh:mm to hh:mm
where day-of-week is the numeric day of the week (1 equals Sunday), hh are hours in the 24-hour clock format, and mm are minutes, either 00 or 30.
For example, if Monday is open from 09:00 to 17:00, then no open day 2 from 09:00 to 10:00 or closed day 2 from 09:00 to10:00 closes Monday 9:00 a.m. to 10:00 a.m.
Changing a Closed Slot to an Open Slot
Use either of the following commands to change a closed slot to an open slot:
no closed day day-of-week from hh:mm to hh:mm
open day day-of-week from hh:mm to hh:mm
where day-of-week is the numeric day of the week (1 equals Sunday), hh are hours in the 24-hour clock format, and mm are minutes, either 00 or 30.
For example, if Monday is closed from 00:00 to 10:00, then no closed day 2 from 09:00 to 10:00 or open day 2 from 09:00 to 10:00 opens the Monday time slot 9:00 a.m. to 10:00 a.m.
Examples
The following output shows the "normal" business schedule:
se-10-0-0-0# show calendar biz-schedule normal******************************Schedule: normalDay Open Hours-------------------------------Sunday NoneMonday 08:30 to 17:30Tuesday 08:30 to 17:30Wednesday 08:30 to 17:30Thursday 08:30 to 20:00Friday 08:30 to 18:00Saturday 09:00 to 13:00The following commands modify the "normal" business hours by closing Monday hours from 8:30 to 9:30 and opening Saturday hours from 1:00 p.m. to 2:00 p.m.:
se-10-0-0-0# config t
se-10-0-0-0(config)# calendar biz-schedule normal
se-10-0-0-0(config-business)# no open day 2 from 08:30 to 09:30
se-10-0-0-0(config-business)# no closed day 7 from 13:00 to 14:00
se-10-0-0-0(config-business)# end
se-10-0-0-0(config)# exit
The following output shows the changed schedule:
se-10-0-0-0# show calendar biz-schedule normal******************************Schedule: normalDay Open Hours-------------------------------Sunday NoneMonday 09:30 to 17:30Tuesday 08:30 to 17:30Wednesday 08:30 to 17:30Thursday 08:30 to 20:00Friday 08:30 to 18:00Saturday 09:00 to 14:00Deleting a Business Schedule
The following configuration mode command deletes a specified business schedule:
no calendar biz-schedule schedule-name
where schedule-name is the name of the business schedule to delete.
The following example deletes the "normal" business schedule:
se-10-0-0-0# config t
se-10-0-0-0(config)# no calendar biz-schedule normal
se-10-0-0-0(config)# exit
se-10-0-0-0#
Configuring a Holiday List
Cisco Unity Express permits configuration of a holiday list that causes the auto attendant (AA) to play a customizable greeting to callers when the company is closed for a holiday. The following sections describe the configuration process:
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Configuring a Holiday List
The system administrator can configure a company's holiday list with the following properties:
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For example, if the current year is 2005 and you have not configured entries for 2004 (the previous year), the system treats 2004 as having zero (0) holidays. You may configure holidays for 2005 and 2006 (the next year) but not for 2007.
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When a caller reaches the AA, the AA plays the welcome prompt and checks if the current day is a holiday. If it is a holiday, the AA plays the holiday prompt to the caller. In the canned AA script provided with the Cisco Unity Express package, this prompt (AAHolidayPrompt.wav) is "We are closed today. Please call back later."
You can customize this prompt by recording a more meaningful message, such as "We are closed today for a holiday. If this is an emergency, please call 1-222-555-0150 for assistance. Otherwise, please call back later."
The prompt must be a .wav file with the format G.711 u-law, 8 kHz, 8 bit, Mono. Use the GUI Voice Mail > Prompts option or CLI commands to upload the custom prompt. Alternatively, you can record the prompt using the Administration Via Telephone (AvT) system. After uploading or recording the custom prompt, use the GUI Voice Mail > Auto Attendant option or the CLI commands to associate the new prompt with the AA. The new prompt takes effect as soon as it is configured; the system does not need to be restarted.
Procedure
Use the following command in Cisco Unity Express configuration mode to configure a holiday list:
calendar holiday date yyyy mm dd [description holiday-description]
where yyyy is the 4-digit year, mm is the 2-digit month, dd is the 2-digit day, and holiday-description is an optional description of the holiday. If the description is more than one word, enclose the text in double quotes (" ").
The valid values for yyyy are the current year or the next year. An error message appears if the year or date is out of range.
Example:se-10-0-0-0# config t
se-10-0-0-0(config)# calendar holiday date 2005 05 30 description "Memorial Day"
se-10-0-0-0(config)# exit
se-10-0-0-0#
Displaying the Holiday List
Several CLI commands are available in the Cisco Unity Express EXEC mode for displaying the holiday list.
Displaying All Holiday Lists
The following command displays all the holiday lists configured on the system:
show calendar holiday
This command displays the date and description for all holidays for all years. The output for this command may appear similar to the following:
se-10-0-0-0# show calendar holiday********************************Year: 2004********************************September 04 Labor DayNovember 25 Thanksgiving********************************Year: 2005********************************July 04 July 4thSeptember 05 Labor DayNovember 24 ThanksgivingDecember 25 ChristmasDisplaying Holiday Lists for a Specific Year
The following command displays the holidays configured for a specific year:
show calendar holiday year yyyy
where yyyy is the 4-digit year. This command displays the date and description for all holidays configured for the specified year. If no holidays are configured for that year, the message "No holidays found for the specified year" appears. The output for this command may appear similar to the following:
se-10-0-0-0-0# show calendar holiday year 2005********************************Year: 2005********************************July 04 July 4thSeptember 05 Labor DayNovember 24 ThanksgivingDecember 25 ChristmasDisplaying Holiday Lists for a Specific Month
The following command displays the holidays configured for a specific month in a specified year:
show calendar holiday year yyyy month mm
where yyyy is the 4-digit year and mm is the 2-digit month. This command displays the date and description for all holidays configured for the specified month in the specified year. If no holidays are configured for that month, the message "No holidays found for the specified month" appears. The output for this command may appear similar to the following:
se-10-0-0-0# show calendar holiday year 2005 month 12********************************Year: 2005********************************December 25 ChristmasDeleting Holidays from the List
Several CLI commands are available in the Cisco Unity Express EXEC mode for deleting holidays from the list.
Deleting a Specific Holiday from the Holiday List
The following command deletes a specific holiday:
Caution
no calendar holiday date yyyy mm dd
where yyyy is the 4-digit year, mm is the 2-digit month, and dd is the 2-digit day.
Example:se-10-0-0-0# no calendar holiday date 2004 11 25
Deleting Holidays from a Specific Month
Caution
The following command deletes the holidays configured for a specific month in a specified year:
no calendar holiday year yyyy month mm
where yyyy is the 4-digit year and mm is the 2-digit month.
Example:se-10-0-0-0# no calendar holiday year 2004 month 09
Deleting Holidays for a Specific Year
Caution
The following command deletes all the holidays configured for a specific year:
no calendar holiday year yyyy
where yyyy is the 4-digit year.
Example:se-10-0-0-0# no calendar holiday year 2004
Posted: Thu Jan 19 10:42:36 PST 2006
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