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Table of Contents

Preface

Preface

Objectives

The Cisco VCO/4K Standard Programming Reference describes how to design applications for the Cisco Systems VCO/4K open programmable switch in standard operational mode by configuring the associated commands and reports.

Audience

This guide is intended for all personnel designing applications for the VCO/4K switch. You should be familiar with the components of the switch as well as the system administrator master console. The master console is your access to the system administration functions.

Document Organization

This publication is organized as follows:

"Switch Overview," provides an overview of the VCO/4K switch.

"Inpulse and Outpulse Rules," provides a summary of inpulse and outpulse rules, focusing on the interaction between the rules and the system extended operational mode command and report set.

"Message Structure Overview," provides an overview of the system message structure. Data between the system and the host computer is passed over one or more communications links. Regardless of the protocol chosen by the application designer, the structure of the message data transferred over the links remains the same.

"System Commands," describes the extended operational mode system commands, which allow the host application program to control many configuration parameters and resources. These commands fall into five categories: configuration control, system status, system diagnostics, system maintenance, and resource control.

"System Reports," describes the extended operational mode system reports, which communicate the operating and call processing status of the system to the host. These reports fall into three categories: configuration control, system status, and resource control.

"DTMF/MF Frequencies," lists the frequencies and hexadecimal values used for DTMF and MF inpulsing and outpulsing.

"Decimal/Hexadecimal/Binary Conversion," provides reference tables to simplify the conversions required to construct and interpret extended mode system commands and reports.

"System Digitized Voice Card Prompts," lists the prompts available in Version 1.08 of the Digitized Voice Card (DVC) voice prompts diskette.

"Network Status Byte Definitions," defines the network status bytes encountered during the operation of the VCO/4K switch.

"Tone Values," lists the system tones and their corresponding decimal and hexadecimal values, and port addresses, for use with inpulse rules.

"Call Processing States," describes the system internal processing, which uses a simple state machine representation to track the current condition of all resources in the system—Major States (MStates) and Supplementary States (SStates).

"Integrated Prompt and Record Card Prompt Library," lists IPRC prompt numbers, in both decimal (for use in inpulse rules) and hexadecimal (for use in commands), and their corresponding messages.

Document Conventions

This guide provides the following consistent visual clues to identify text and important descriptions:


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.


Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful.


Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device.

Related Documentation

You may want to refer to the following documents that apply to your Cisco VCO/4K configuration:

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:


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Posted: Sat Sep 28 14:28:42 PDT 2002
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