Table of Contents

Numerics
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
R
S
T
U
V
W

Index

Numerics

2900XL and 3500XL devices, FAQ about   6-6

A

activity trace, configuring   2-28

adding

(see also creating)   2-14

device packages   3-21

device support   2-24

device packages, installing   2-25

device packages, selecting from CCO   2-24

further detail on (see online help)   3-21

Package Support Updater, starting   2-25

user accounts

using the desktop   2-3

using WhatsUp Gold   2-6

admin accounts, settings for   2-12

map security settings (figure)   2-13

user security settings (figure)   2-12

agent, definition of   5-6

alarm, definition of   5-5

alert notification, configuring in WhatsUp Gold   2-21

alerts, setting   2-14

applications, launching   2-29

from a remote client using WhatsUp Gold   2-34

from the desktop

CiscoView   2-32

Show Commands   2-31

Threshold Manager   2-31

from the server using WhatsUp Gold   2-32

WhatsUp Gold

from a remote client   2-30

from the server   2-29

applications, navigating   2-36

audience for this document   ix

B

browser interface, troubleshooting   6-10

buttons, descriptions of

in the Configure dialog box   3-10

in the Device Thresholds window   5-16

in the Templates window   5-21

C

cautions

significance of   xi

CD-ROM, obtaining Cisco documentation on   xiii

changes in this release   1-2

Cisco.com, obtaining technical assistance through   xiv

CiscoView

launching from the desktop   2-32

CiscoView Debug, accessing   2-28

CiscoView Trace, configuring   2-28

community strings

FAQ about   6-5

preferences, setting   2-27

configuring

CiscoView server trace settings   2-28

CiscoView Trace   2-28

CiscoWorks for Windows as a trap receiver   2-17

devices   3-8

SNMP Mail option   2-20

creating

(see also adding)   2-3

device thresholds   5-32

maps   2-14

stored lists of frequently used Show Commands   4-10

threshold templates   5-38

D

deleting

device packages   3-19

device support (see online help)   3-21

device thresholds   5-33

threshold template files   5-45

desktop, using   2-1

applications, launching   2-29

CiscoView   2-32

from WhatsUp Gold   2-34

Show Commands   2-31

Threshold Manager   2-31

WhatsUp Gold from a remote client   2-30

WhatsUp Gold from the server   2-29

applications, navigating   2-36

online help and the Home Page   2-1

device community strings

FAQ about   6-5

preferences, setting   2-27

device packages

deleting   3-19

FAQ about   6-6

installing   3-17

troubleshooting   3-18

maintaining   3-14

Package Support Updater, using   3-15

understanding device packages   3-14

uninstalling   3-19

device packages, maintaining   3-14

CiscoWorks for Windows desktop, adding device packages using   3-21

installing   3-17

Package Support Updater, using   3-15

understanding device packages   3-14

uninstalling   3-19

devices

displaying   2-25

FAQ about   6-3

managing   3-1

CiscoView help   3-21

configuring devices   3-8

device components, selecting multiple   3-13

device packages (see device packages)   3-14

monitoring   3-11

supported (see device support)   1-3

device support

adding   2-24

device packages, installing   2-25

device packages, selecting from CCO   2-24

Package Support Updater, starting   2-25

provided by CiscoWorks for Windows applications   1-3

device thresholds

creating   5-32

deleting   5-33

modifying   5-32

displaying

device information   2-25

FAQ about   6-3

MIB

information   3-5

variables   3-8

multiple device components   3-13

documentation

feedback, providing electronically or by mail   xiii

obtaining   xiii

on a CD-ROM   xiii

on the World Wide Web   xiii

ordering   xiii

related   xi  to xii

downloads, obtaining the latest   2-28

E

editing

devices, FAQ about   6-3

device thresholds   5-32

threshold templates   5-44

content   5-45

events

definition of   5-6

RMON agents, and   5-6

F

FAQs in CiscoView troubleshooting   6-2

2900XL and 3500XL devices   6-6

community strings   6-5

device packages   6-6

devices, displaying or modifying   6-3

launching   6-3

version   6-3

figures

   5-26

CiscoView Main Window   3-3

Configure Dialog Box with the MIB Variables in a List Format   3-9

Configure Dialog Box with the MIB Variables in a Table Format   3-10

Device-Specific Configuration Table   3-13

Device-Specific Monitor Window   3-12

Rising and Falling Thresholds   5-30

Settings for a Guest - Map Security   2-9

Settings for a Guest - User Security   2-8

Settings for an Admin - Map Security   2-13

Settings for an Admin - User Security   2-12

Settings for an Operator - Map Security   2-11

Settings for an Operator- User Security   2-10

Show Commands Main Screen   4-9

Show Commands My Commands main window   4-11

Show Commands Preferences Window   4-12

Templates directory structure in Threshold Manager   5-35

Threshold ManagerDevice Thresholds Window   5-13

Threshold Manager Main Window   5-10

Threshold Manager Templates Window   5-17

Threshold Manager Trap Receivers window   5-22

WhatsUp Gold Users Add Notification   2-16

formatting threshold template files   5-34

G

guest accounts, settings for   2-8

map security settings (figure)   2-9

user security settings (figure)   2-8

H

help

CiscoView

menus   3-7

online help   3-21

online   xii

Show Commands application   4-16

technical assistance, obtaining   xiv

Cisco.com   xiv

TAC   xv

Threshold Manager application   5-46

I

installation appears slow on Windows 2000 machines, troubleshooting   6-11

J

JRUN connector proxy, troubleshooting connection to   6-11

L

launching

applications from the server, using WhatsUp Gold   2-32

applications in general   2-29

using the desktop   2-29

using WhatsUp Gold   2-34

CiscoView   2-32

troubleshooting   6-3

CiscoWorks for Windows

from a remote client   1-4

from the server   1-4

Package Support Updater

from the Home Page   2-28

from the Windows Start menu   2-25

Show Commands   2-31

Threshold Manager   2-31

WhatsUp Gold

from a remote client   2-30

from the server   2-29

logging into CiscoWorks for Windows   1-5

M

maps, creating   2-14

MIB

information, displaying   3-5

variables, displaying   3-8

monitoring devices   3-11

My Commands, option of Show Commands   4-10

N

navigating in CiscoView   3-3

main window (figure)   3-3

options   3-3

status bar and icons   3-5

O

online help

CiscoView   3-21

Home Page access   2-1

Getting Started   2-2

Tasks   2-26

What's New   2-28

Show Commands application   4-16

Threshold Manager application   5-46

operating system support in CiscoWorks for Windows   1-3

operator accounts, settings for   2-10

map security settings (figure)   2-11

security settings (figure)   2-10

overview of CiscoWorks for Windows   1-2

P

Package Support Updater

starting   3-17

from the Home Page   2-28

from the Windows Start menu   2-25

using   3-15

downloading device packages   3-15

installing device packages   3-17

uninstalling device packages   3-19

page not found, troubleshooting   6-11

port 162 error, troubleshooting   6-11

preferences, setting   2-27

CiscoView preferences   3-6

common preferences   2-27

community string preferences   2-27

desktop preferences   2-27

Show Commands preferences   4-12

R

reader comment form, submitting electronically   xiii

remote client

launching applications from with WhatsUp Gold   2-34

launching CiscoWorks for Windows from   1-4

launching WhatsUp Gold from   2-30

not able to connect to the server, troubleshooting   6-11

removing

CiscoWorks for Windows   1-6

device packages   3-19

device thresholds   5-33

events   5-31

threshold templates   5-45

RMON agent

log, used by Threshold Manager   5-29

role in events   5-6

S

server

launching CiscoWorks for Windows from   1-4

launching WhatsUp Gold from   2-29

not found, troubleshooting   6-11

remote clients not able to connect to, troubleshooting   6-11

trace settings, configuring   2-28

setting

alert notifications   2-21

alerts   2-14

preferences   2-27

CiscoView preferences   3-6

common   2-27

community string   2-27

desktop   2-27

Show Commands preferences   4-12

thresholds (see Threshold Manager application)   5-1

settings for user accounts   2-8

admin accounts   2-12

map security settings (figure)   2-13

user security settings (figure)   2-12

guest accounts   2-8

map security settings (figure)   2-9

user security settings (figure)   2-8

operator accounts   2-10

map security settings (figure)   2-11

user security settings (figure)   2-10

setting up user accounts   2-2

adding

using the desktop   2-3

using WhatsUp Gold   2-6

settings for   2-8

admin accounts   2-12

guest accounts   2-8

operator accounts   2-10

Show Commands

creating and saving lists of commands   4-10

Show Commands application   4-1

features   4-2

functionality   4-2

help in   4-16

launching from the desktop   2-31

My Commands option   4-10

navigation in   4-8

main screen   4-8

preferences, setting   4-12

security support   4-7

starting   4-3

troubleshooting   6-7

understanding   4-2

SNMP Mail option, configuring in WhatsUp Gold   2-20

SNMP trace, configuring   2-28

starting

CiscoView   3-2

from the CiscoWorks for Windows desktop   3-2

from WhatsUp Gold   3-2

CiscoWorks for Windows

from a remote client   1-4

from the server   1-4

Package Support Updater   2-25

Show Commands application   4-3

Threshold Manager application   5-6

multiple instances of   5-46

starting CiscoWorks for Windows   1-4

support

for devices   1-3

for operating systems   1-3

T

tables

Action Buttons within the Configure Dialog Box   3-10

Action Buttons within the Configure Dialog Box—List Format   3-9

Advanced Section Fields   5-42

Buttons Within the Monitor Window   3-12

Cisco Support   6-12

CiscoView Navigation Options   3-3

Command Buttons in Templates Window   5-21

Commands Buttons in Device Thresholds Window   5-16

Device Thresholds Window   5-13

Event Log Table Columns   5-11

Installing Device Package Message Summary   3-18

Main Menu Buttons   3-4

Main Screen Buttons   4-8

Notification Message Symbols   2-20

Popup Menu Options   3-7

Preference Options   3-6

Scope Section Fields   5-43

Show Commands Preference Settings   4-13

Status Bar and Icons   3-5

Table Entries Color Scheme   3-14

Template Identification Parameters   5-27

Template Information Fields   5-39

Templates   5-18

Threshold Identification Parameters   5-28

Threshold Manager Preference Settings   5-23

Threshold Manager Template Files   5-37

Threshold Manager Terms   5-3

Threshold Parameters Fields   5-40

Troubleshooting Browser Problems   6-10

Troubleshooting General Problems   6-11

TAC (Technical Assistance Center)

obtaining support from   xv

how the Escalation Center works   xvi

priority levels, understanding   xv

telephone numbers   xvi

website   xv

Technical Assistance Center (see TAC)   xv

technical support   xiv

through Cisco.com   xiv

through TAC   xv

telephone numbers for TAC (see technical support)   xvi

templates (see threshold templates)   5-3

testing basic connectivity and setup in CiscoView   6-2

threshold (see device thresholds or threshold templates)   5-3

Threshold Manager application   5-1

device threshold management   5-31

creating device thresholds   5-32

deleting   5-33

modifying   5-32

event management with   5-24

event log identification   5-29

events, deleting   5-31

events, retrieving   5-30

rising and falling thresholds (figure)   5-30

template identification   5-26

template identification parameters (table)   5-27

threshold events, viewing   5-25

threshold identification   5-27

threshold identification parameters (table)   5-28

features   5-2

help in   5-46

launching from the desktop   2-31

navigating in   5-9

Device Thresholds Window   5-12

Event Log window   5-10

Main Window (figure)   5-10

Preferences Window   5-23

Templates Window   5-16

Trap Receivers window   5-21

setting thresholds in   2-23

starting   5-6

multiple instances of   5-46

terminology used in   5-3

threshold templates (see threshold templates)   5-3

troubleshooting   6-9

understanding   5-2

using   2-23

WhatsUp Gold, integrating with   2-16

thresholds, setting   2-16

CiscoWorks for Windows, configuring as the trap receiver   2-17

Threshold Manager

using for   2-23

WhatsUp Gold, integrating with   2-16

WhatsUp Gold

alert notification, configuring in   2-21

SNMP Mail option, configuring in   2-19

SNMP trap handler, enabling in   2-18

Threshold Manager, integrating with   2-16

threshold templates

content of   5-45

creating   5-38

advanced section fields (table)   5-42

scope section fields (table)   5-43

Template Exists window   5-43

template information fields (table)   5-39

threshold parameter fields (table)   5-40

definition of   5-3

threshold template files, definition of   5-4

deleting   5-45

descriptions of   5-36

directory of   5-34

elements of   5-18

alarm variable   5-19

description   5-18

falling   5-19

interface   5-18

interval   5-18

rising   5-18

type   5-18

formatting   5-34

modifying   5-45

naming   5-36

parameters in, viewing   5-26

using   5-33

trace log, viewing   2-28

trap receivers

CiscoWorks for Windows, configuring as   2-17

Threshold Manager, setting thresholds with   2-23

WhatsUp Gold

alert notification, configuring in   2-21

SNMP Mail option, configuring in   2-19

SNMP trap handler, enabling in   2-18

troubleshooting   6-1

browser interface   6-10

CiscoView   6-2

basic connectivty and setup, testing   6-2

FAQs   6-2

device package installation   3-18

device packages   2-26

general problems   6-11

reporting problems   6-12

Show Commands   6-7

Threshold Manager   6-9

user administration options not appearing   2-27

type, definition of   5-5

interface   5-5

system   5-5

typographical conventions used in this document   xi

U

understanding CiscoWorks for Windows   1-1

uninstalling

CiscoWorks for Windows   1-6

device packages   3-19

user accounts

adding

using the desktop   2-3

using WhatsUp Gold   2-6

permission to assign   2-2

settings for   2-8

admin accounts   2-12

guest accounts   2-8

operator accounts   2-10

setting up   2-2

types of   2-2

user administration options not appearing, troubleshooting   2-27

V

viewing

CiscoView trace log   2-28

parameters in threshold templates   5-26

threshold events   5-25

W

what's new

in this release   1-2

latest downloads and information, obtaining   2-28

WhatsUp Gold

adding user accounts   2-6

launching applications with

from a remote client   2-34

from the server   2-32

launching from a remote client   2-30

launching from the server   2-29

from the desktop   2-29

from the Windows Start menu   2-30

Windows2000 machines, troubleshooting CiscoView speed on   6-11

Windows Start menu

launching Package Support Updater from   2-25

launching WhatsUp Gold from   2-30

World Wide Web

contacting TAC via   xv

obtaining Cisco documentation via   xiii

Posted: Thu Nov 7 21:01:30 PST 2002
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