Table of Contents



This manual describes the CiscoWorks for Windows 6.1 and its applications, CiscoView, Show Commands, and Threshold Manager. It also provides information about performing minor troubleshooting tasks.


This manual is intended for system administrators who are responsible for using CiscoWorks for Windows to configure and monitor routers, access servers, hubs, and switches.

You should be familiar with the basic concepts and terminology used in internetworking, and understand your network topology and the protocols that the devices in your network can use. You should also have a working knowledge of the Microsoft Windows environment.

You should also become familiar with the Network Management Software (NMS) from Ipswitch, WhatsUp Gold, by reading the WhatsUp Gold User's Guide.


Table 1 describes the organization and chapters of this guide:

Table 1:
Organization and Chapter Description
Chapter # Chapter Title Description


Understanding CiscoWorks for Windows

Provides system and network support information. It also provides a brief overview of all the applications included with CiscoWorks for Windows.


Using the CiscoWorks for Windows Desktop

Describes the CiscoWorks for Windows desktop, and how to access commonly used software tools and online help information.


Managing Cisco Devices with CiscoView

Provides overview information about CiscoView. Describes how to navigate CiscoView, display devices, and configure and monitor devices.


Displaying Cisco Device Information with Show Commands

Provides overview information about Show Commands. Describes how to navigate Show Commands and display system and protocol information about Cisco devices.


Monitoring Cisco Devices with Threshold Manager

Provides overview information about Threshold Manager. Describes how to navigate in Threshold Manager, set thresholds to manage problem areas on your network, and retrieve event information.



Provides troubleshooting tips and answers to the most common Frequently Asked Questions (FAQs) that you might encounter when using CiscoView, Show Commands, and Threshold Manager applications.

Note   For detailed information about configuring, monitoring, and managing your network with CiscoWorks for Windows applications, see the context-sensitive online help. This comprehensive help system provides procedures, overview material, and links to related information.


This document uses the following conventions:

Item Convention

Commands and keywords

boldface font

Variables for which you supply values

italic font

Displayed session and system information

screen font

Information you enter

boldface screen font

Variables you enter

italic screen font

Menu items and button names

boldface font

Selecting a menu item

Option>Network Preferences

Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Related Documentation

Note   Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the [product] documentation on for any updates.

The following additional documentation is available:

Paper Documentation
Online Documentation
You can access the help in two ways:

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

Translated documentation is available at this URL:

Ordering Documentation

Cisco documentation is available in these ways:

Documentation Feedback

You can submit comments electronically on In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

You can self-register on to obtain customized information and service. To access, go to this URL:

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquires are categorized according to the urgency of the issue:

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Posted: Thu Nov 7 21:05:07 PST 2002
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