Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
backup 135
restore 138
addressing remote messages 178
administration
CLI 17
GU and CLI 35
GUI 17
Administration via Telephone 106
Administration viaTelephone system
configuring 69
administrative privilege 106
administrator, Cisco CME 19
administrator, Cisco Unity Express 19
administrator, web 19
AIM module
usage 90
wear 90
alternate welcome greeting 12, 29
application command 160
applications
deleting 83
atrace.log file 91
auto attendant
AvT 75
configuring 69
deleting a greeting 76, 78
GMS 13
maximum retries 71
maximum sessions 71
operator extension 71
recording a greeting 13, 71, 75, 77
telephone number 71
uploading greeting file 76, 77
auto-provisioning 14
AvT 69, 106
recording a greeting 75
B
backup
active calls 135
command 133
FTP server 131
numbering scheme 135
offline mode 131
parameters 133
procedure 135
restrictions 14, 131, 132
revision number 131
selective 14
backup category command 135
backup history report 145
blind addressing 178
boot helper installation 43
broadcast messaging restrictions 14
broadcast privilege 106
bulk provisioning 6
C
call
displaying by application 125
displaying by route 127
implementation ID 129
call agent 18
capacity
configuring 86
ccn application command 67, 71, 89, 156
ccn call terminate command 129
ccn copy url command 76, 77
ccn delete command 76, 78
ccn engine command 154
ccn subsystem sip command 64
ccn trigger command 78, 160
centralized message storage 14
Cisco CME
description 18
Flash memory files 10, 26
IP path command 10, 11, 26
web administrator 11, 27
Cisco CME router 18
Cisco Unity Express
description 18
software files 48, 54, 57
Cisco Unity Express prompt 164
Cisco Unity Express software website 45, 48, 49, 54, 57, 58
CiscoWorks configmaker 15
clean installation, definition 43
CLI administration 17, 35
clock timezone command 174
CNS/SNAP 14
command
application 160
backup 133
backup category 135
ccn application 67, 71, 89, 156
ccn call terminate 129
ccn copy url 76, 77
ccn delete 76, 78
ccn engine 154
ccn subsystem sip 64
ccn trigger 78, 160
clock timezone 174
continue 135
copy ftp 141
copy running-config 107, 113, 141
copy startup-config 140
copy tftp 142
default 154, 156, 161
description 71, 118, 156
enabled
enabled command 71
expiration 118
gateway address 64
gateway port 64
greeting 118
groupname
config mode 113
EXEC mode 113
hostname 164
idletimeout 161
interface Service-Engine 31
ip address 31
ip domain-name 166
ip name-server 166
IP path 10, 26
ip unnumbered 31
locale 161
log trace 90
mailbox size 118
maxsessions 67, 71, 78, 156, 161
maxsteps 154
message size 118
mwi refresh 124
no ccn application 83
no ccn trigger 81, 83
no parameter 161
ntp server 168, 170
offline 135, 138
parameter 71, 89, 156
parameters
voicemail 67
reload 138
restore id 138
script 156
service-module 31, 33
session 33
show backup 133
show backup history 135, 138
show backup server 138
show backup server command 135
show ccn applicable 67
show ccn application 72, 83, 156
show ccn call application 125
show ccn call route 127
show ccn engine 154
show ccn scripts 67, 72, 156
show ccn subsystem sip 64
show ccn trigger 78, 81, 83, 161
show clock detail 174
show group detail groupname 113
show groups 113
show hosts 164
show interface ide 0 90
show ip route 166
show ntp configuration 168, 170
show ntp status 168, 170
show user detail username 107
show users 107
show voicemail 118
telnet 32
troubleshooting
log 149
show 149
trace 149
username
config mode 107
EXEC mode 107
voice mailbox unlock 123
voicemail capacity time 87
voicemail default 87
voicemail mailbox 118
voicemail operator telephone 87
voicemail recording time 87
command environment 32
commands 18, 147
communication link to Cisco CallManager 30
configuration 148
running 141
startup 140
TFTP 142
configuration mode
backup commands 131
definition 32
configurations, copying 140
configuring
Administration via Telephone 69
auto attendant 69
capacity 86
dial peer 11, 27
DNS server 166
ephone-dn 12, 28
expiration date 86
host name 164
IP addresses 30
language 86
mailbox size 86
message length 86
multiple triggers 160
MWI lights 89
NTP server 168
operator extension
parameters
operator extension 1
recording time 87
script steps 154
system parameters 154
voice mail 66
configuring IP connectivity 27
configuring time zone 174
connectivity to Cisco CallManager 30
console display, system messages 172
continue command 135
copy ftp command 141
copy running-config command 107, 113, 141
copy startup-config command 140
copy tftp command 142
copying
configurations 140
copying log files, troubleshooting 148
creating users and telephones 12, 28
D
databases
synchronization 12, 28
date and time restrictions 13
daylight savings time 147
default command 154, 156, 161
default gateway 30
default mailbox size 15, 16
default values
system-wide 86
deleting applications 83
deleting messages 117
deleting triggers 83
deployment
Cisco Unity 18
Cisco Unity Express 18
description command 71, 118, 156
dial peer 11, 27
differences
passwords 19, 106, 108, 110
user IDs 19, 106, 108, 110
differences in voice applications 19
distribution lists restrictions 14
DNS server
resolving host name to IP address 168
DNS server, configuring 166
downloading license files 45
E
editor for scripts 13
ephone 12, 28
ephone-dn 12, 28
Etherswitch module 27
EXEC mode, definition 32
expiration command 118
expiration date
configuring 86
expired messages 117
expiry timer 117
extension
group 112
external syslog server 172
F
factory-set system limits 15
Fast Ethernet ports 14
file
atrace.log 91
messages.log 91, 172
file size
messages.log 91
prompt 75
script 77
Flash memory 141
log and trace 90
flash memory 32
Flash memory module
wear 90
FTP
server 45
FTP configuration 141
FTP server 7
backup and restore 131
G
G.711 U-law 13
G.711 ulaw 11, 27
G711 ulaw 75
gateway address command 64
gateway port command 64
GDM 117
general delivery mailboxes 117
GMS
telephone numbers 69
GMS, recording a greeting 13
graceful shutdown 10, 26
greeting
recording alternate 12, 29
greeting command 118
greeting types 118
greetings
deleting a file 76, 78
uploading 76, 77
greetings restrictions 14
group
definition 112
mailbox 112
owner 112
groupname command
config mode 113
EXEC mode 113
groups
extension 112
GUI administration 17, 35
H
hard disk
replacing restrictions 14
host name 64
host name configuration 164
hostname command 164
I
idletimeout 160
idletimeout command 161
implementation ID 129
initialization wizard 35
instalation
boot helper 43
installation
upgrade 43
installer file 45
installing
software image 48, 57
integration
Cisco Unity Express and Cisco CME 19
interaction
Cisco Unity Express and Cisco CME 18
interface Service-Engine command 31
IP
addressing 30, 147
communication link 30
default-gateway 147
unnumbered 147
ip address command 31
IP address, Cisco Unity Express module 12, 29
IP connectivity, configuring 27
ip domain-name command 166
ip name-server command 166
IP network access 6
IP path for Cisco CME 10, 11, 26
ip unnumbered command 31
J
JTAPI route point 160
L
language
configuring 86
language restrictions 14
license
SKUs 6
license files 45
downloading 45
installing 46
Linux software 5
Linux system access 14
locale command 161
location spoken name, uploading and downloading 186, 195
log files
system 7
troubleshooting 146, 148
log trace command 90
loop, voice mail 87
lost data, troubleshooting 148
LRU
maximum capacity 201
M
mailbox
zerooutnumber 118
mailbox size
configuring 86
default 15, 16
mailbox size command 118
mailboxes 117
expiration time 118
general delivery 117
greetings 118
group 112
limitations 117
message size 118
number of 15, 16
number supported 106
personal 117
storage size 117
telephones supported 117
types 117
unlocking 123
ManagePrompts privilege 106
ManagePublicList privilege 106
maximum callers 78, 160
maximum number of triggers 17, 160
maximum retries
auto attendant 71
maximum sessions 78, 160
auto attendant 71
maximum steps 154
maximum users
voice mail 66
maxsessions command 67, 71, 78, 156, 161
maxsteps command 154
maxsteps parameter 154
members of a group
definition 112
message
tutorial 118
message length
configuring 86
message size command 118
message storage
restrictions 14
messages
expired 117
messages.log file 91, 172
messages.log, file size 91
modes, EXEC and configuration 32
module IP address 12, 29
modules restrictions 14
MWI extensions 12, 28
MWI lights
configuring 89
off extension 89
on extension 89
refresh 89
refreshing 124
troubleshooting 149
mwi refresh command 124
N
NDR 177
network module
restrictions 14
spare 6
network module card
processor 6
software 5
networked configurations 177
networking 17
no ccn application command 83
no ccn trigger command 81, 83
no parameter command 161
Non Deliver Record 177
NTP server
hostname 168
IP address 168
removing 170
ntp server command 168, 170
NTP server, configuring 168
number of
mailboxes 15, 16
ports 15, 16
number of concurrent administrators 13
number of concurrent users 13
numbering scheme, backup files 135
O
offline command 135, 138
offline mode 135, 138
backup commands 131
OIR
restrictions 14
troubleshooting 147
online insertion and replacement
restrictions 14
operator extension
auto attendant 71
configuring 87
owner of a group 112
P
parameter command 71, 89, 156
parameters
backup 133
capacity 86
expiration date 86
language 86
mailbox size 86
maxsteps 154
message length 86
recording time 87
system-wide
configuring 86
parameters command
voicemail 67
passwords
characters allowed 19, 106, 108, 110
personal mailboxes 117
pinging internal address 147
port, implementation ID 129
ports
Fast Ethernet 14
number of 15, 16
restrictions 14
privilege
administrative 106
broadcast 106
ManagePrompts 106
ManagePublicList 106
superuser 106
ViewPrivateList 106
prompt
file size 75
prompt, formation 164
provisioning
bulk 6
proxy server 64
R
rebooting network module 146
rebooting router 146
recording
AvT 75
recording a greeting 71
auto attendant 13, 75, 77
GMS 13
recording time
configuring 87
refreshing MWI lights 89, 124
reload command 138
removing an NTP server 170
reports
backup 145
call history 145
CPU usage 145
mailbox 145
mailbox size 145
memory 145
message status 145
restore 145
system 7
system hardware 145
resolving host name to IP address 168
restore
active calls 138
FTP server 131
procedure 138
restrictions 14, 131, 132
selective 14
restore history report 145
restore id command 138
restrictions
administrators 13
auto-provisioning with CNS/SNAP 14
backup and restore 131, 132
backups 14
broadcast messaging 14
centralized message storage 14
CiscoWorks configmaker 15
date and time 13
distribution lists 14
greetings 14
language 14
Linux system access 14
managing with SNMP 14
modules 14
OIR 14
replacing hard disk 14
restores 14
selective backup 14
selective restore 14
users 13
router
call agent 18
router, Cisco CME 18
S
saving data, troubleshooting 148
script
file size 77
script command 156
script steps 154
scripts
creating 13
editor software 13
file size 13
selective backup restrictions 14
selective restore restrictions 14
server
syslog 172
service-module command 31, 33
service-module, troubleshooting 147
session command 33
sessions 78, 160
setting daylight savings time 147
severity level, system messages 172
show backup command 133
show backup history command 135, 138
show backup server command 138
show ccn applicable 67
show ccn application command 72, 83, 156
show ccn call application command 125
show ccn call route command 127
show ccn engine command 154
show ccn scripts command 67, 72, 156
show ccn subsystem sip command 64
show ccn trigger command 78, 81, 83, 161
show clock detail command 174
show group detail groupname command 113
show groups command 113
show hosts command 164
show interface ide 0 command 90
show ip route command 166
show ntp configuration command 168, 170
show ntp status command 168, 170
show user detail username command 107
show users command 107
show voicemail command 118
SIP dial peer 11, 27
SIP proxy server 64
hostname 64
ports 64
SIP triggers 78
deleting 81
SKUs 15, 16, 44
SNMP 14
software files 48, 54, 57
installer 45
license 45
software image, installing 48, 57
software image, upgrading 53
software install clean command 43
software install upgrade command 43
spare network modules 6
speed of internal line 147
spoken name
confirmation 189
network location 186, 195
recording 189
remote user 190
vCard 197
Startup configuration 140
steps
configuring 154
maximum number 154
storage hours 15, 16
superuser privilege 106
synchronization of databases 12, 28
syslog server 172
system access using IP network 6
system capacities 15, 16
system limits
factory set 15
system log files 7
system messages
console display 172
severity 172
system parameters
configuring 154
system reports 7, 145
system-wide
default values 86
system-wide parameters
configuring 86
T
Table
Table 4 Configuration Task Sequence 36
TCP port 64
telephone number
auto attendant 71
triggers 78, 160
telephone numbers
auto attendant 71
GMS 69
voice mail 66
telephones supported for voice mail 117
telnet command 32
Telnet session 32
terminating a call 129
TFTP configuration 142
time zone
configuring 174
timeout 160
total storage hours 15, 16
triggers
auto attendant 78
configuring multiple 160
deleting 81, 83
maximum number 17, 160
sessions 78, 160
telephone number 78, 160
timeout 160
voice mail 78
troubleshooting
access to GUI 146
copying log files 148
IP address 147
IP unnumbered 147
IP, default-gateway 147
log files 146
lost data 148
MWI lights 149
OIR 147
opening a session 147
pinging internal address 147
rebooting network module 146
rebooting router 146
saving data 148
service-module status 147
speed of terminal line 147
unknown caller 149
user password 146
user PIN 146
users and groups 146
voice mail 149
TUI
recording a greeting 75
TUI, recording a greeting 13
tutorial command 118
U
UDP port 64
uninterruptible power supply 10, 26
unknown caller
troubleshooting 149
unlocking a mailbox 123
upgrade installation, definition 43
upgrading
software image 53
UPS 10, 26
usage
Flash memory 90
user IDs
characters allowed 19, 106, 108, 110
user password, troubleshooting 146
user PIN, troubleshooting 146
username command
config mode 107
EXEC mode 107
users
adding 106
modifying 106
number supported 106
V
vCard
spoken name 197
ViewPrivateList privilege 106
VLAN interface 27
voice mail
configuring 66
conflicting extensions 87
networking 17
supported telephones 117
telephone numbers 66
telephones supported 117
troubleshooting 149
voice mail loop 87
voice mailbox unlock command 123
Voice Profile for Internet Mail protocol 177
voicemail
maximum users 66
voicemail capacity time command 87
voicemail default command 87
voicemail mailbox command 118
voicemail operator telephone command 87
voicemail recording time command 87
VPIM 177
W
wav file 13, 75
wear
Flash memory 90
web admiinistrator 19
web administrator 11, 27
Z
zerooutnumber command 118
