Table Of Contents
Configuring Users, Groups, and Mailboxes
Prerequisites
Adding and Modifying a User
Privilege Levels for Users
Users and Mailboxes
Prerequisites
Adding and Modifying a Group
Prerequisites
Creating and Modifying a Voice Mailbox
Types of Mailboxes
Mailbox Limitations
Prerequisites
Examples
Unlocking a Voice Mailbox
Refreshing Message Waiting Indicators
Configuring Users, Groups, and Mailboxes
All configuration and administration functions for Cisco Unity Express are available through the graphical user interface (GUI). However, you may find using the command-line interface (CLI) is more efficient than using the GUI. For example, you may want to create a script to configure a large number of users or mailboxes for a specific system. In this case, the CLI may be more useful.
This chapter describes the commands that would do the following tasks and contains the following sections:
•
Prerequisites
• Adding and Modifying a User
• Adding and Modifying a Group
• Creating and Modifying a Voice Mailbox
• Unlocking a Voice Mailbox
• Refreshing Message Waiting Indicators
Prerequisites
Verify that the telephones and extensions connected to the router are configured. If you have not completed the configuration, refer to the Cisco CallManager Express System Administrator Guide 3.0 or go back to the Cisco Unity Express GUI for the procedures.
Adding and Modifying a User
Users configured in Cisco CME may be imported in to the Cisco Unity Express database. Users defined using the Cisco Unity Express GUI or CLI are not copied to the Cisco CME database.
The procedure described in this section allows you to create a new user in the system. Use the same commands to modify an existing user's properties.
Note To associate a telephone number with a user, you must configure the telephone before using this procedure. If you have not configured the telephone, refer to the Cisco CME documentation or the Cisco Unity Express GUI for the procedures.
Privilege Levels for Users
The Cisco Unity Express software recognizes several privileges for users:
•Superuser—An administrator, also called a superuser, has the capability, or privilege, of accessing all the configuration and maintenance functions, including the Administration via Telephone (AvT).
•ManagePrompts—The prompt management user has access to the AvT but not to any other administrative functions.
•Broadcast—The broadcast privilege permits the user to send broadcast messages across the network.
•ManagePublicList—The ManagePublicList privilege permits the user to create and modify public distribution lists.
•ViewPrivateList—The ViewPrivateList privilege allows the user to view another user's private distribution lists. The user can not modify or delete the private lists.
These privilege levels are assigned to a group, and any member of the group is granted the privilege rights. The software initialization process created an Administrator group from the imported users designated as administrators. Other groups can be created with these privileges. Assign users to an existing group using the CLI commands or the GUI option Configuration > Users.
To display the current list of privileges, use the show privileges command in Cisco Unity Express EXEC mode.
Users and Mailboxes
Cisco Unity Express supports twice as many users as mailboxes. Some users, such as system administrators, may not be assigned a voice mailbox. The maximum number of mailboxes is determined by the license of the module. See "Software Licenses and Factory-Set Limits" on page 15 for the maximum number of mailboxes permitted for your module.
Prerequisites
The following information is required for adding or modifying a user:
•Username—The user ID. The username must be at least 3 and no more than 32 characters in length. Cisco Unity Express allows only letters, numbers, and the characters underscore (_), dot (.), and dash (-) in user IDs. Users IDs must start with a letter. Do not use spaces in the username.
•(Optional) Full name—First and last name of the user. Enter this name in quotation marks (" ").
•(Optional) Group—Name of an existing group in which this user is a member.
•Password—Temporary password for this user. The password must be at least 3 and no more than 32 characters in length. Spaces are not allowed. When the user logs in to the GUI for the first time, the application requires the user to change the password. The user's password does not expire.
•PIN—Personal identification number. The PIN must be at least 3 and no more than 16 digits in length. When the user logs in to the voice-mail system for the first time, the application requires the user to change the PIN. The PIN does not expire.
SUMMARY STEPS
EXEC mode:
1. username name [create | delete | fullname [first "first-name" | last "last-name" |
display "full-name"] | group group-name | language | password password | pin number]
2. show users
or
show user detail username name
3. copy running-config startup-config
Configuration mode:
1. config t
2. username name [create | phonenumber phone-number | phonenumberE164 full-number]
3. exit
4. show users
or
show user detail username name
5. copy running-config startup-config
DETAILED STEPS
EXEC Mode:
| |
Command or Action
|
Purpose
|
Step 1
|
username name [create | delete |
fullname [first "first-name" | last "last-name" | display
"full-name"] | group group-name |
language | password "password" | pin number]
Example:
se-10-0-0-0# username user1 create
se-10-0-0-0# username user2 fullname display "User 2"
se-10-0-0-0# username user2 group sales
se-10-0-0-0# username user2 password "green"
se-10-0-0-0# username user2 pin 4444
se-10-0-0-0# username user2 delete
|
Creates the user with user ID name value. The optional parameters configure more information for the user:
•name—User ID of the user. The user ID must be at least 3 and no more than 32 characters in length. Cisco Unity Express allows only letters, numbers, and the characters underscore (_), dot (.), and dash (-) in user IDs. Do not use spaces in the username.
•create—Creates the user with no other information.
•delete—Deletes an existing user.
•fullname—Specifies a full name for this user. This full name appears on telephone displays.
•group—Associates this user with an existing group.
•language—Specifies a language for this user. Cisco Unity Express supports only one language installed on the system. This option cannot be changed.
•password—Specifies a password for this user. The password value must be entered within quotation marks (" "). Spaces are not allowed. Acceptable password characters are lowercase letters a to z, uppercase letters A to Z, digits 0 to 9, and the following symbols: - , . + = _ ! @ # $ ^ * ( ) ? / ~ < > & %.
•pin—Specifies a personal identification number (PIN) for this user. The user enters this number from the telephone when accessing the voice-mail system. The PIN may contain a maximum number of 16 digits. The asterisk (*) and pound sign (#) may not be used.
|
Step 2
|
show users
or
show user detail username name
Example:
se-10-0-0-0# show user detail username user2
|
Displays a list of usernames for all configured users. This command does not display the details for the users.
or
Displays the detailed configuration information for the user with the name value.
|
Step 3
|
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
|
Copies the configuration changes to the startup configuration.
|
Examples
The following output illustrates the show users and show user detail username commands:
se-10-0-0-0# show users
user1
user2
se-10-0-0-0# show user detail username user2
Full Name: User 2
First Name:
Last Name: user2
Nickname: user2
Phone:
Phone(E.164):
Language: en_US
se-10-0-0-0#
Configuration Mode:
| |
Command or Action
|
Purpose
|
Step 1
|
config t
Example:
se-10-0-0-0# config t
|
Enters configuration mode.
|
Step 2
|
username name [create | phonenumber phone-number |
phonenumberE164 full-number]
Example:
se-10-0-0-0(config)# username user3 create
se-10-0-0-0(config)# username user3 phonenumber
50180
se-10-0-0-0(config)# username user3 phonenumberE164
13335550180
|
Creates the user with user ID name value. The optional parameters configure more information for the user:
•name—User ID of the user. The user ID must be at least 3 and no more than 32 characters in length. Cisco Unity Express allows only letters, numbers, and the characters underscore (_), dot (.), and dash (-) in user IDs. Do not use spaces in the username.
•create—Creates the user with no other information.
•phonenumber—Specifies a number or extension for this user. No spaces or dashes are allowed.
•phonenumberE164—Specifies a telephone number with area code for this user. No spaces or dashes are allowed.
|
Step 3
|
exit
Example:
se-10-0-0-0(config)# exit
|
Exits configuration mode.
|
Step 4
|
show users
or
show user detail username name
Example:
se-10-0-0-0# show user detail username user2
|
Displays a list of usernames for all configured users. This command does not display the details for the users.
or
Displays the detailed configuration information for the user name value.
|
Step 5
|
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
|
Copies the configuration changes to the startup configuration.
|
Examples
The following example illustrates configuring a user and the output from the show commands:
se-10-0-0-0(config)# username user3 create
se-10-0-0-0(config)# username user3 phonenumber 50180
se-10-0-0-0(config)# exit
se-10-0-0-0# show users
user1
user2
user3
se-10-0-0-0# show user detail username user3
Full Name: User 3
First Name:
Last Name: user3
Nickname: user3
Phone: 50180
Phone(E.164):
Language: en_US
Adding and Modifying a Group
A group is a collection of users, usually with a common function or purpose, such as sales, main office, customer service, or technicians. A group has the following characteristics:
•Members of the group can be individual users or other groups.
•The group is assigned an extension. If the members of the group are configured with the extension as a shared line, anyone who calls this extension reaches a member of the group.
•The group usually has a mailbox assigned to it. This mailbox is called a general delivery mailbox. All members of the group access the mailbox to retrieve messages stored there. See "Types of Mailboxes" for more information about general delivery mailboxes.
•At least one user must be designated as the owner of the group. The owner adds and deletes users from the group.
•Members may belong to more than one group.
•Members can be added to the group using the configuration mode groupname command or using the EXEC mode username command. See "Adding and Modifying a User" for details about the username command.
Note Users must exist before being added to a group. See "Adding and Modifying a User" to configure the user's detailed information.
•Only members have access to the messages in a group's voice mailbox. The owner is not considered a member of the group. If the owner needs to access the group's mailbox, add the owner as a member of the group. (The owner's name appears twice in the group, once as a member and once as the owner.)
•A group may be assigned a privilege level. The privilege level permits the members of the group to access all or a restricted set of administrative functions. Use the show privileges command to display the privilege levels installed on your system. Use the show groups privileges command to display the privileges assigned to each group. See "Privilege Levels for Users" for more information about privilege levels.
See "Software Licenses and Factory-Set Limits" on page 15 for the maximum number of groups, owners, and members permitted on your system.
The procedure described in this section allows you to create a new group in the system. Use the same commands to modify an existing group's properties.
Prerequisites
The following information is required to define a group:
•EXEC mode:
–Name of the group
–(Optional) Description of the group
–(Optional) Full name of the group
•Configuration mode:
–Name of the group
–(Optional) One or more existing member user IDs
–(Optional) User ID of the owner
–(Optional) Extension or telephone number of the group
–(Optional) Full E.164 telephone number of the group
–(Optional) Privilege level for the group
SUMMARY STEPS
EXEC Mode:
1. groupname name [create | delete | description "description" | fullname "full-name"]
2. show groups
or
show group detail groupname name
3. copy running-config startup-config
Configuration Mode:
1. config t
2. groupname name [member username | owner ownername | phonenumber phone-number | phonenumberE164 full-number | privilege privilege-id]
3. exit
4. show groups
or
show group detail groupname name
5. copy running-config startup-config
DETAILED STEPS
EXEC Mode:
| |
Command or Action
|
Purpose
|
Step 1
|
groupname name [create | delete | description
"description" | fullname "full-name"]
Example:
se-10-0-0-0# groupname sales fullname "Sales
Department"
se-10-0-0-0# groupname sales description "Retail
Sales Department"
se-10-0-0-0# groupname sales delete
|
Creates the group with group ID name value.The optional parameters configure more information for the group:
•create—Creates the group with no other information.
•delete—Deletes an existing group.
•description—Specifies a description of the group.
•fullname—Specifies a long name for the group.
|
Step 2
|
show groups
or
show group detail groupname name
Example:
se-10-0-0-0# show group detail groupname sales
|
Displays a list of group names for all configured groups. This command does not display the details for the groups.
or
Displays the detailed configuration information for the group name value.
|
Step 3
|
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
|
Copies the configuration changes to the startup configuration.
|
Examples
The following example creates a group and displays the output of the show commands:
se-10-0-0-0# groupname sales fullname "Sales Department"
se-10-0-0-0# groupname sales description "CA office"
se-10-0-0-0# show groups
Administrators
sales
se-10-0-0-0# show group detail groupname sales
Full Name: Sales Department
Description: CA office
Phone:
Phone(E.164):
Language: en_US
Owners:
Members:
se-10-0-0-0#
Configuration Mode:
| |
Command or Action
|
Purpose
|
Step 1
|
config t
Example:
se-10-0-0-0# config t
|
Enters configuration mode.
|
Step 2
|
groupname name [member username | owner ownername |
phonenumber phone-number | phonenumberE164 full-number |
privilege privilege-id]
Example:
se-10-0-0-0(config)# groupname sales member user1
se-10-0-0-0(config)# groupname sales owner user2
se-10-0-0-0(config)# groupname sales phonenumber 50163
se-10-0-0-0(config)# groupname sales phonenumberE164
14445550163
se-10-0-0-0(config)# groupname sales privilege
ManagePrompts
|
Creates the user with user ID name value. The optional parameters configure more information for the user:
•member—Associates an existing user as a member of this group. Repeat this command to assign multiple users to the group.
•owner—Specifies the owner of the group. The owner is not considered a member. If the owner is to have access to the group's voice mailbox, also assign the owner as a member.
•phonenumber—Associates a number or extension with this group. No spaces or dashes are allowed.
•phonenumberE164—Associates a telephone number and area code with this group. No spaces or dashes are allowed.
•privilege—Specifies the privilege level for the group. Members assigned to this group have the designated privilege rights.
|
Step 3
|
exit
Example:
se-10-0-0-0(config)# exit
|
Exits configuration mode.
|
Step 4
|
show groups
or
show group detail groupname name
Example:
se-10-0-0-0# show group detail groupname sales
|
Displays a list of group names for all configured groups. This command does not display the details for the groups.
Displays the detailed configuration information for the group name value.
|
Step 5
|
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
|
Copies the configuration changes to the startup configuration.
|
Examples
The following example adds an owner and two members to the group sales and assigns sales a phone number:
se-10-0-0-0# config t
se-10-0-0-0(config)# groupname sales member user1
se-10-0-0-0(config)# groupname sales member user2
se-10-0-0-0(config)# groupname sales owner user1
se-10-0-0-0(config)# groupname sales phonenumber 50163
se-10-0-0-0(config)# groupname sales phonenumberE164 12225550163
se-10-0-0-0(config)# groupname sales privilege ManagePrompts
sse-10-0-0-0(config)# exit
se-10-0-0-0(# show groups
Administrators
sales
se-10-0-0-0# show group detail groupname sales
Full Name: Sales Department
Description: CA office
Phone: 50163
Phone(E.164): 12225550163
Language: en_US
Owners: user1
Members: user1 user2
se-10-0-0-0(#
Creating and Modifying a Voice Mailbox
Assign a voice mailbox to a user configured in the Cisco Unity Express database. A mailbox user is either an individual or the owner of a user group. The user must have an assigned extension.
Not all users or extensions require a voice mailbox. To use mailboxes efficiently, consider the function or purpose of the user or extension before assigning the mailbox.
The commands to create or modify a voice mailbox are the same.
Types of Mailboxes
Cisco Unity Express supports two types of mailboxes:
•Personal mailbox—This mailbox is assigned to a specific user and is accessible only by this user. When a caller leaves a message in this mailbox, the Message Waiting Indicator (MWI) light turns on.
•General delivery mailbox (GDM)—This mailbox is assigned to a group of users. (See "Adding and Modifying a Group" for the definition of group members.) All members in the group have access to the mailbox. When a caller leaves a message in this mailbox, no MWI is turned on. Instead, when a member logs in to the personal mailbox, the mailbox menu allows the member to access the messages in each GDM to which the member belongs. Only one person can access the GDM at a time. After the first person saves or deletes a message in the GDM, the message is no longer played as "new" for any subsequent members.
Mailbox Limitations
•Mailboxes are assigned to an IP telephone under the control of the Cisco CME system that resides on the same router as the Cisco Unity Express module. IP telephones under the control of Cisco CME on another router need their own on-site Cisco Unity Express application.
•Cisco Unity Express supports IP telephones using Skinny Client Control Protocol (SCCP) or analog telephones behind an SCCP gateway (such as the Cisco VG248 or the Cisco ATA). Session Initiation Protocol (SIP) or Media Gateway Control Protocol (MGCP) IP telephones, analog FXS telephones on the Cisco CME router, and soft telephones are not supported.
•Only the owner of a personal mailbox can delete messages in the mailbox. Members of a GDM can delete messages in the mailbox. The administrator cannot delete messages or display the length of time for which messages are stored in the system. When the mailbox owner logs in to the voice mailbox, the application notifies the owner of any expired messages. The owner can delete or save each message. If a message is saved from the expired messages menu, the expiry timer is restarted for that message.
•Mailboxes can have different storage sizes. Consider the purpose of the mailbox when assigning a smaller or larger size than the default. The aggregate of all mailboxes cannot exceed the maximum storage allowed on your system. See "Software Licenses and Factory-Set Limits" on page 15 for the mailbox storage capacity for your system, and use the show voicemail usage command to display the amount of storage already configured.
Prerequisites
•Verify that the users and groups that will have voice mailboxes are configured before using this procedure. If you have not created the users and groups, see "Adding and Modifying a User" or "Adding and Modifying a Group" or return to the Cisco Unity Express GUI for the procedures.
•System-wide mailbox default values were configured during the installation process. If necessary, modify any of the following values for a specific mailbox:
–Mailbox size
–Expiration time in days
–Message size
Use the show voicemail limits command to display the default values.
•The default greeting type is standard. Modify this value if the user or group owner has recorded an alternate greeting.
SUMMARY STEPS
1. config t
2. voicemail mailbox owner name [size seconds]
3. default parameter
4. description "text"
5. enable
or
disable
6. expiration time days
7. greeting {alternate | standard}
8. mailboxsize seconds
9. messagesize seconds
10. no parameter
11. tutorial
12. zerooutnumber "number"
13. end
14. exit
15. show voicemail {detail {mailbox | user} name | limits | mailboxes [idle days] | usage | users}
16. copy running-config startup-config
DETAILED STEPS
| |
Command or Action
|
Purpose
|
Step 1
|
config t
Example:
se-10-0-0-0# config t
|
Enters configuration mode.
|
Step 2
|
voicemail mailbox owner name [size seconds]
Example:
se-10-0-0-0(config)# voicemail mailbox owner user3
se-10-0-0-0(config)# voicemail mailbox owner sales
|
Creates a mailbox for the name value and with storage size seconds value, and enters mailbox configuration mode.
|
Step 3
|
default parameter
Example:
se-10-0-0-0(config-mailbox)# default mailboxsize
|
(Optional) Resets the mailbox parameter to the default system value.
|
Step 4
|
description "text"
Example:
se-10-0-0-0(config-mailbox)# description "User 3
mailbox"
|
(Optional) Enters a description of the mailbox. Use double quotes around the text.
|
Step 5
|
enable
or
disable
Example:
se-10-0-0-0(config-mailbox)# enable
se-10-0-0-0(config-mailbox)# disable
|
Activates or deactivates the new mailbox or reactivates the disabled mailbox.
|
Step 6
|
expiration time days
Example:
se-10-0-0-0(config-mailbox)# expiration time 10
|
Sets the number of days for which messages are stored in the mailbox. The default is 30 days.
|
Step 7
|
greeting {alternate | standard}
Example:
se-10-0-0-0(config-mailbox)# greeting standard
|
Specifies which greeting to use when a caller reaches the mailbox. The mailbox owner can record standard and alternate messages from the telephone user interface (TUI). If the user has not recorded any messages, the default recording is used.
|
Step 8
|
mailboxsize seconds
Example:
se-10-0-0-0(config-mailbox)# mailboxsize 300
|
Specifies the storage size of the mailbox, in seconds. This is the same as the size parameter.
|
Step 9
|
messagesize seconds
Example:
se-10-0-0-0(config-mailbox)# messagesize 120
|
Specifies the maximum size of an incoming message, in seconds.
|
Step 10
|
no parameter
Example:
se-10-0-0-0(config-mailbox)# no tutorial
|
Deletes or disables the mailbox parameter.
|
Step 11
|
tutorial
Example:
se-10-0-0-0(config-mailbox)# tutorial
|
Enables the mailbox tutorial program when the telephone user logs in to the voice-mail system for the first time. The default is enabled. If the tutorial command is enabled after the mailbox is configured, the tutorial will start again but will confirm the user's previous choices, rather than erasing them all.
|
Step 12
|
zerooutnumber "number"
Example:
se-10-0-0-0(config-mailbox)# zerooutnumber "2100"
|
Specifies the extension where a caller is routed when the caller presses "0' to reach an operator after being transferred to a subscriber's mailbox.
|
Step 13
|
end
Example:
se-10-0-0-0(config-mailbox)# end
|
Exits mailbox configuration mode.
|
Step 14
|
exit
Example:
se-10-0-0-0(config)# exit
|
Exits configuration mode.
|
Step 15
|
show voicemail {detail {mailbox | user} name | limits |
mailboxes [idle days]| usage | users}
Example:
se-10-0-0-0# show voicemail detail mailbox sales
se-10-0-0-0# show voicemail detail mailbox user1
se-10-0-0-0# show voicemail detail user user3
se-10-0-0-0# show voicemail limits
se-10-0-0-0# show voicemail mailboxes
se-10-0-0-0# show voicemail mailboxes idle 5
se-10-0-0-0# show voicemail usage
se-10-0-0-0# show voicemail users
|
Displays voice mailbox properties.
•detail—Displays the details for a configured mailbox or user with the name value. For a group mailbox, this is the name of the mailbox, not the owner of the mailbox. If a user is an owner of a group mailbox, details for both the user's personal and group mailboxes are displayed.
•limits—Displays the default values for all mailboxes.
•mailboxes—Displays all configured mailboxes and their current mailbox storage status. The idle parameter displays the mailboxes that have been inactive for at least the specified number of days.
•usage—Displays how much of the system's voice-mail capacity has been used or configured.
•users—Lists the local voice-mail users.
|
Step 16
|
copy running-config startup-config
Example:
se-10-0-0-0# copy running-config startup-config
|
Copies the configuration changes to the startup configuration.
|
Examples
The following example configures a mailbox for a user and displays the output of the show commands:
se-10-0-0-0# config t
se-10-0-0-0(config)# voicemail mailbox owner user3
se-10-0-0-0(config-mailbox)# description "User 3 mailbox"
se-10-0-0-0(config-mailbox)# expiration time 10
se-10-0-0-0(config-mailbox)# greeting alternate
se-10-0-0-0(config-mailbox)# mailboxsize 480
se-10-0-0-0(config-mailbox)# messagesize 120
se-10-0-0-0(config-mailbox)# no tutorial
se-10-0-0-0(config-mailbox)# zerooutnumber "2100"
se-10-0-0-0(config-mailbox)# enable
se-10-0-0-0(config-mailbox)# end
se-10-0-0-0(config)# exit
se-10-0-0-0# show voicemail detail mailbox user3
Owner: /sw/local/users/user3
Type: Personal
Description: User 3 mailbox
Busy state: idle
Enabled: enabled
Mailbox Size (seconds): 480
Message Size (seconds): 120
Play Tutorial: false
Space Used (seconds): 0
Total Message Count: 0
New Message Count: 0
Saved Message Count: 0
Expiration (days): 10
Greeting: alternate
Created/Last Accessed: Feb 28 1993 19:31:15 PST
se-10-0-0-0# show voicemail limits
Default Mailbox Size (seconds): 3000
Default Caller Message Size (seconds): 60
Maximum Recording Size (seconds): 900
Default Message Age (days): 30
System Capacity (minutes): 6000
Default Prompt Language: en_US
Operator Telephone: 7000
se-10-0-0-0# show voicemail mailboxes
OWNER MSGS NEW SAVED MSGTIME MBXSIZE USED
"user3" 0 0 0 0 480 0 %
se-10-0-0-0# show voicemail mailboxes idle 3
OWNER IDLE MSGS MSGTIME MBXSIZE
"user1" 10 0 0 3000
"user2" 10 0 0 3000
"user3" 10 0 0 3000
"user4" 10 0 0 3000
"user5" 10 0 0 3000
"user6" 10 0 0 3000
se-10-0-0-0# show voicemail mailboxes idle 20
OWNER IDLE MSGS MSGTIME MBXSIZE
se-10-0-0-0# show voicemail detail user user3
-- Mailboxes owned --
"/sw/local/users/user3" User 3 mailbox
-- Mailboxes accessible --
se-10-0-0-0# show voicemail usage
personal mailboxes: 1
general delivery mailboxes: 0
orphaned mailboxes: 0
capacity of voicemail (minutes): 6000
allocated capacity (minutes): 8.0
message time used (seconds): 0
message count: 0
average message length (seconds): 0.0
greeting time used (seconds): 0
greeting count: 0
average greeting length (seconds): 0.0
total time used (seconds): 0
total time used (minutes): 0.0
percentage used time (%): 0
se-10-0-0-0#
Unlocking a Voice Mailbox
If a mailbox becomes locked, the telephone user will hear a message stating that the mailbox is unavailable. Use the voice mailbox unlock command to unlock the mailbox.
Starting in Cisco Unity EXEC mode, enter the following command:
voicemail mailbox unlock {owner name | telephonenumber tel-number}
name
|
Name of the mailbox owner.
|
tel-number
|
Extension or telephone number of the mailbox.
|
Example:
se-10-0-0-0# voicemail mailbox unlock owner user3
se-10-0-0-0# voicemail mailbox unlock telephonenumber 50174
This command is equivalent to the GUI operation of clicking the Unlock icon under Voice Mail > Mailboxes.
Refreshing Message Waiting Indicators
Occasionally the MWI lights on a user's telephone get out of synchronization with the voice message status of the mailbox. When this condition happens, the MWI light is lit although the mailbox has no new messages or the MWI light is not lit although the mailbox has new messages.
Use the mwi refresh all or mwi refresh telephonenumber command to refresh the MWI lights and to synchronize the mailbox message status and MWI lights. If the user has no messages, the MWI turns off. If the user has voice messages, the MWI light turns on.
Starting in Cisco Unity EXEC mode, enter the following command:
mwi refresh all
or
mwi refresh telephonenumber tel-number
where tel-number is the telephone number of a specific extension.
Example:
se-10-0-0-0# mwi refresh all
se-10-0-0-0# mwi refresh telephonenumber 50174
This command is equivalent to the GUI operation of clicking the Refresh All or Refresh Selected icons under Voice Mail > Message Waiting Indicators > Refresh.
