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Table Of Contents
Displaying Active Calls by Application
Displaying Active Calls by Route
Monitoring Active Calls
This chapter describes the commands that permit monitoring of active calls on the Cisco Unity Express system and contains the following sections:
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Displaying Active Calls by Application
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Displaying Active Calls by Application
To display active calls by Cisco Unity Express application, use the following command in Cisco Unity Express EXEC mode:
show ccn call application [all [subsystem {jtapi | sip}] |
application-name [subsystem {jtapi | sip}]]where all displays active calls for all applications, application-name displays active calls for the specified application, and jtapi and sip display active calls for those subsystems.
The command displays information about the port, the call, and the media.
The following is sample output for the show ccn call application command:
se-10-0-0-0# show ccn call application voicemailActive Call Details for Subsystem :SIP-----------------------------------------**** Details for route ID :1200 ****-------------------------------------** Active Port #1:Call and Media info **------------------------------------------Port ID :4Port Impl ID :16904Port State :IN_USECall Id :241Call Impl Id :FFCE47C8-669711D6-8C4BF237-80EC4A17@10.4.39.35Call State :CALL_ANSWEREDCall active time(in seconds) :1Application Associated :voicemailApplication Task Id :17000000122Called Number :1200Dialed Number :Calling Number :1005ANI :DNIS :CLID :sip:1005@10.4.39.35Arrival Type :DIRECTLast Redirected Number :Original Called Number :Original Dialed Number :Media Id :6Media State :IN_USEMedia Destination Address :10.4.39.35Media Destination Port :16970Destination Size :20Destination Payload :G711ULAW64KMedia Source Address :10.4.39.135Media Source Port :16904Source Size :30Source Payload :G711ULAW64Kse-10-0-0-0# show ccn call application promptmgmtActive Call Details for Subsystem :SIP-----------------------------------------**** Details for route ID :1202 ****-------------------------------------** Active Port #1:Call and Media info **------------------------------------------Port ID :3Port Impl ID :16902Port State :IN_USECall Id :242Call Impl Id :92023CF-669811D6-8C50F237-80EC4A17@10.4.39.35Call State :CALL_ANSWEREDCall active time(in seconds) :1Application Associated :promptmgmtApplication Task Id :17000000123Called Number :1202Dialed Number :Calling Number :1005ANI :DNIS :CLID :sip:1005@10.4.39.35Arrival Type :DIRECTLast Redirected Number :Original Called Number :Original Dialed Number :Media Id :5Media State :IN_USEMedia Destination Address :10.4.39.35Media Destination Port :18534Destination Size :20Destination Payload :G711ULAW64KMedia Source Address :10.4.39.135Media Source Port :16902Source Size :30Source Payload :G711ULAW64KDisplaying Active Calls by Route
Cisco Unity Express supports displaying active calls by route, which is a trigger number configured for an application. Use the show ccn trigger command to display a list of configured triggers.
To display active calls by route, use the following command in Cisco Unity Express EXEC mode:
show ccn call route [all [subsystem {jtapi | sip}] | route-address [subsystem {jtapi | sip}]]
where all displays active calls for all applications, route-address displays active calls for the specified route, and jtapi and sip display active calls for those subsystems.
The command displays information about the port, the call, and the media for both JTAPI and SIP subsystems.
The following example is sample output for the show ccn call route all command:
se-10-0-0-0# show ccn call route allActive Call Details for Subsystem :JTAPI-----------------------------------------**** Details for route ID :2200 ****-------------------------------------** Active Port #1:Call and Media info **------------------------------------------Port ID :2Port Impl ID :4086502013Port State :IN_USECall Id :9Call Impl Id :1566/1Call State :CALL_ANSWEREDCall active time(in seconds) :6Application Associated :voicemailApplication Task Id :17000000010Called Number :2200Dialed Number :Calling Number :2001ANI :DNIS :CLID :Arrival Type :DIRECTLast Redirected Number :Original Called Number :2200Original Dialed Number :Media Id :2Media State :IN_USEMedia Destination Address :172.16.59.11Media Destination Port :22814Destination Size :20Destination Payload :G711ULAW64KMedia Source Address :10.4.14.133Media Source Port :16388Source Size :20Source Payload :G711ULAW64K** Active Port #2:Call and Media info **------------------------------------------Port ID :1Port Impl ID :4086502014Port State :IN_USECall Id :10Call Impl Id :1567/1Call State :CALL_ANSWEREDCall active time(in seconds) :6Application Associated :voicemailApplication Task Id :17000000011Called Number :2200Dialed Number :Calling Number :2003ANI :DNIS :CLID :Arrival Type :DIRECTLast Redirected Number :Original Called Number :2200Original Dialed Number :Media Id :1Media State :IN_USEMedia Destination Address :172.16.59.12Media Destination Port :27928Destination Size :20Destination Payload :G711ULAW64KMedia Source Address :10.4.14.133Media Source Port :16386Source Size :20Source Payload :G711ULAW64KActive Call Details for Subsystem :SIP-----------------------------------------The following example displays active calls for the route 1200, which is a trigger number for the voice-mail application.
se-10-0-0-0# show ccn call route 1200Active Call Details for Subsystem :SIP-----------------------------------------**** Details for route ID :1200 ****-------------------------------------** Active Port #1:Call and Media info **------------------------------------------Port ID :8Port Impl ID :16912Port State :IN_USECall Id :246Call Impl Id :E682B0A9-673311D6-8C64F237-80EC4A17@10.4.39.35Call State :CALL_ANSWEREDCall active time(in seconds) :0Application Associated :voicemailApplication Task Id :17000000127Called Number :1200Dialed Number :Calling Number :1005ANI :DNIS :CLID :sip:1005@10.4.39.35Arrival Type :DIRECTLast Redirected Number :Original Called Number :Original Dialed Number :Media Id :1Media State :IN_USEMedia Destination Address :10.4.39.35Media Destination Port :18812Destination Size :20Destination Payload :G711ULAW64KMedia Source Address :10.4.39.135Media Source Port :16912Source Size :30Source Payload :G711ULAW64KTerminating an Active Call
An active call can be terminated using the call's implementation ID or the implementation ID of the port through which the call came in to the system. Use the show ccn call route command to obtain the call or port implementation ID. See "Displaying Active Calls by Route".
To terminate an active call, use the following command in Cisco Unity Express EXEC mode:
ccn call terminate {callimplid | portimplid} impli-id
where impli-id is the implementation ID of the call or port.
The following examples terminate a call with implementation ID 1567/1:
se-10-0-0-0# ccn call terminate call 1567/1The following examples terminate a call coming through a port with implementation 4086502014:
se-10-0-0-0# ccn call terminate port 4086502014
Posted: Fri Jan 13 04:41:40 PST 2006
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