Table 6 Configuration Task Sequence
Task and Procedure Location
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Additional Information Needed
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1.  Configuring the SIP Proxy Server Location for Cisco Unity Express, page 64
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•Hostname or IP address of the SIP proxy server.
•UDP or TCP port on the SIP proxy server.
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2. Configuring the System Language, page 91
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•Cisco Unity Express supports the installation of one language selected at the time of purchase. This choice is the default for system prompts. Future Cisco Unity Express releases will support multiple languages residing concurrently on the system.
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3. Configuring the Voice-Mail Application, page 66
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•Maximum number of users who can access voice mail simultaneously. This number is limited by the number of ports purchased with Cisco Unity Express. Check your license agreement and see "Software Licenses and Factory-Set Limits" on page 15 for this maximum number.
•Telephone number to access the voice-mail system.
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4. Configuring and Managing the Auto-Attendant Application, page 69
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•To use your own welcome greeting, create a .wav file that contains the prerecorded welcome greeting. This file must be uploaded to the Cisco Unity Express module so that it can be located and saved in the auto-attendant script. Alternatively, you can use the greeting management system (GMS) to record the welcome greeting. See "Recording an Auto-Attendant Greeting or Prompt File" on page 75 for guidelines on recording a greeting.
•Number of times the auto attendant will replay instructions to a caller before the call is disconnected. This count begins when the caller moves past the main menu and starts to hear instructions for a submenu. The main menu will play five times and then, if the caller makes no choice or incorrect choices, will transfer to the operator.
•Extension number of the operator. Auto attendant dials this extension when the caller presses the zero ("0") button.
•Telephone number that the caller must dial to reach the auto attendant. In many cases, this number is your company telephone number.
•Maximum number of callers that auto attendant can handle simultaneously. This number is limited by the number of ports purchased with Cisco Unity Express. Check your license agreement and see "Software Licenses and Factory-Set Limits" on page 15 for this maximum number.
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5. Configuring the Administration via Telephone Application, page 69
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•Telephone number for accessing the Administration via Telephone (AvT).
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6. Configuring Auto-Attendant Prompts, page 75
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•Telephone number for accessing the GMS.
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7. Configuring Auto-Attendant Prompts, page 75
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•Prerecorded prompt files in .wav format. Use the GMS to record the prompts.
•Prompt filenames.
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8. Configuring Auto-Attendant Scripts, page 77
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•Preconfigured script files. Use the Cisco Unity Express script editor to create the files. Refer to the Cisco Unity Express Script Editor Guide for more information.
•Script filenames.
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9. Configuring SIP Triggers for the Applications, page 78
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•Telephone number that invokes the application. This number must be different for voice-mail, auto-attendant, and greeting management system.
•Maximum number of callers, or sessions, the application can handle simultaneously. The total for all applications must not exceed the maximum number of ports for the system. (See "Software Licenses and Factory-Set Limits" on page 15 for the maximum number of ports.) The applications need not have the same maximum number; for example, voice mail might need three sessions while auto attendant needs five sessions.
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10. Configuring System-Wide Mailbox Default Values, page 86
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•Capacity—The total amount of storage time in hours allowed for all mailboxes in the system. The factory default is the maximum allowed storage for your system.
•Expiration date—The number of days a message is saved in the mailbox before the voice-mail system deletes it. The factory default value is 30 days.
•Language—The language used for voice mail prompts. CIsco Unity Express supports several languages. See the Release Notes for Cisco Unity Express Release 2.2 for a list of available languages.
•Mailbox size—The maximum number of seconds of storage for voice messages in a mailbox. The factory default value is determined by dividing the maximum storage capacity by the maximum number of mailboxes (personal plus general delivery).
•Message length—The maximum number of seconds for any one stored message in a mailbox. The factory default is 60 seconds.
•Recording time—The maximum amount of time for a user's recorded mailbox greeting.
•Operator extension—The extension of the voice-mail operator.
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11. Adding and Modifying a User
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•Username—The user ID. The username must be at least 3 and no more than 32 characters in length. Users IDs must start with a letter. Do not use spaces in the username.
•(Optional) Full name—First and last name of the user. Enter this name in quotation marks (" ").
•(Optional) Group—Name of a group in which this user is a member. If the group does not exist, this procedure will create it.
If you create a user or group with the CLI, you must provide a password and PIN.
•Password—Temporary password for this user. The password must be at least 3 and no more than 32 characters in length. Spaces are not allowed. When the user logs in to the GUI for the first time, the application requires the user to change the password. In Release 1.0, the user's password does not expire.
•PIN—Personal identification number. The PIN must be at least 3 and no more than 16 digits in length. When the user logs in to the voice-mail system for the first time, the application requires the user to change the PIN. In Release 1.0, the PIN does not expire.
If you create a user or group with the GUI, you must decide the policy for handling passwords and PINs.
Tip You must determine the level of security for your voice-mail system. Requiring a new user to have a password to access the GUI and a PIN to access a voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another user's mailbox. However, not assigning a password and PIN makes it easier for a user to enter the system or mailbox the first time.
Decide whether Cisco Unity Express should generate a random password and a random PIN for each new user or if the password and PIN should be blank.
Regardless of the method you use for creating a user, each new user and each user copied from Cisco CallManager is required to change the password and the PIN when logging in to the voice-mail system for the first time.
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12. Adding and Modifying a Group
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EXEC mode:
•Name of the group.
•(Optional) Description of the group.
•(Optional) Full name of the group.
Configuration mode:
•Name of the group.
•(Optional) One or more member user IDs.
•(Optional) User ID of the owner.
•(Optional) Extension or telephone number of the group.
•(Optional) Full E.164 telephone number of the group.
The group need not have a mailbox associated with it.
Note If a user must access a general delivery mailbox (GDM), the user must have a personal mailbox assigned first.
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13. Creating and Modifying a Voice Mailbox
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•The default mailbox size.
The mailbox size represents the total number of seconds from all messages stored in a user's voice mailbox. Cisco Unity Express calculates a default value based on the maximum number of mailboxes and the maximum storage space on the system. Optionally, you can change the size value for individual users.
•The default message storage time.
The message storage time is the number of days that the system will save old messages. As a message approaches this storage time, the system alerts the user to resave or delete the message. If the user takes no action when the maximum storage time is reached, the message is deleted from the system.
•The default message length.
The message length represents the maximum number of seconds for any message stored in a voice mailbox. Callers who try to leave a longer message will be cut off when the maximum time is reached. Cisco Unity Express calculates a default value based on the default storage space for a mailbox. You can change the length value for individual users.
•Telephone numbers for the voice-mail system, auto-attendant, and operator extension.
Note The voice-mail telephone number and the voice-mail operator's telephone number should not be the same. If they are, a user who tries to call the operator while in the voice-mail system will be directed back to the voice-mail system. Also, an outside caller who presses the button for the operator will be connected to the voice-mail system.
•Whether the mailbox uses the standard greeting or an alternate greeting.
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14. (Optional) Configuring Network Locations
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•Network location ID number—Unique ID number for each location used by the voice-mail sender to send a remote message. The maximum length of the number is 7 digits. Release 2.1 supports a maximum of 500 locations.
•(Optional) Location name—Descriptive name of the network location.
•(Optional) Abbreviated location name—Abbreviated description of the network location.
•E-mail domain name—E-mail domain name or IP address for the local Cisco Unity Express system that is attached to the local voice-mail originator's extension when sending a VPIM message. The local system's e-mail domain name must be configured to receive remote voice-mail messages.
•Voice-mail system telephone number prefix—Phone number prefix that is added to a local voice-mail originator's extension to create a VPIM address. A prefix is required only if an e-mail domain services multiple locations, and extensions between the locations are not unique. The maximum length of the prefix is 15 digits.
•Length of the voice-mail system extensions.
•VPIM encoding scheme—Encoding scheme options for translating voice-mail messages at the local Cisco Unity Express system are dynamic, G.711ulaw, or G.726.
•(Optional) Voice-mail spoken name capability—Enabling this functionality permits receipt of a voice-mail originator's spoken name, which is played at the beginning of the received voice-mail message.
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