Table of Contents
index
- AA prompt
- configuring A-11
- creating automated attendant 4-10
- AA Route Address, field description A-33
- accessing
- administrator interface 4-4
- user interface 5-2
- adding
- Personal Assistant to existing partitions 1-33
- Personal Assistant to new partitions 1-36
- Add Rule section (Dial Rules), field description A-17
- Add Rule section (Directory Lookup Rules), field description A-19
- Add Server button A-15
- administrator interface, logging into 4-4
- Allow Barge-In, field description A-4
- Alternate Spoken Name, field description A-21
- assigning
- calling search space 3-4
- phones to partition 3-4
- audience, for this document x
- automated attendant
- configuring A-11
- configuring CTI route point 3-11
- creating 4-10
- explanation 1-3
- Barge-In
- configuring 4-7
- purpose of 4-7
- busy tone, when calling Personal Assistant 6-6
- calendar, rules not working 6-8
- calendar-based routing, configuring 4-11
- Calendar Mailbox Name, field description A-13
- Calendar Server Name, field description A-12
- call
- dropping, resolving 6-4
- history logs 6-15
- intercepting, configuration 3-5
- problems with interception 6-11
- takes too long to answer 6-6
- transferred to voice mail too quickly 6-3
- call forward busy
- configuring for CTI route point 3-12
- disabling for media ports 3-14
- load balancing's affect on users 1-25
- use in load balancing 1-24
- call forward no answer
- configuring for CTI route point 3-12
- disabling for media ports 3-14
- load balancing's affect on users 1-25
- use in load balancing 1-24
- calling search space
- adding Personal Assistant to existing 1-33
- adding Personal Assistant to new 1-36
- assigning 3-4
- creating 3-3
- creating for Personal Assistant 3-6
- managed phone partition 1-38
- sample configuration without Personal Assistant 1-31
- sample configuration with Personal Assistant 1-33
- understanding 1-6
- call intercepting
- software requirements 1-10
- understanding 1-30
- Call Pickup Timeout, field description A-26
- call routing
- calendar-based rules not working 6-8
- load balancing's effect on 1-26
- CDP support, in Personal Assistant 6-19
- changing partitions 3-10
- Cisco CallManager
- configuring for Personal Assistant 3-1
- configuring Unity 3-15
- configuring user 3-12
- CTI route points and media ports 1-5
- database locations, required for installation 2-5
- enabling Personal Assistant to intercept calls from 1-30
- load balancing 1-24
- multiple clusters 1-29
- partitions and calling search spaces 1-6
- required version 1-10
- understanding load balancing 1-23
- Cisco CallManager clusters
- effect on rule-based routing 1-7
- understanding 1-6
- using with Personal Assistant 1-7
- Cisco IP terminology, understanding 1-4
- CiscoWorks2000, integrating with 6-19
- CiscoWorks2000 Host Name, field description A-27
- cluster
- configuring Personal Assistant servers 4-20
- creating 1-18
- creating with active failover 1-27
- creating with failover 1-26
- creating with spare failover 1-28
- interaction between servers 1-16
- multiple Cisco CallManager 1-29
- collecting trace and debug information 6-17
- concurrent calls
- estimated support per server 1-20
- estimated support per server (example) 1-22
- supporting 1-19
- configuring
- automated attendant 4-10
- corporate directory 4-18
- corporate directory settings A-22
- CTI route point 3-11
- dial rules A-16
- directory hierarchies 4-17
- directory lookup rules A-18
- JTAPI user 3-12
- load balancing 1-24
- messaging 4-11
- messaging settings A-12
- overview 4-1
- Personal Assistant 4-1
- Personal Assistant servers 4-20
- phone route plan 3-2
- server settings A-31
- speech recognition 4-5
- speech recognition settings A-2
- telephony 4-8
- telephony settings A-8
- voice mail 4-11
- control center icons 6-10
- Control Center page A-28
- controlling
- servers 6-10
- server status A-28
- corporate directory
- configuration settings A-22
- configuring 4-18
- understanding 1-7
- CPU, 100% usage 6-11
- creating
- automated attendant 4-10
- calling search space 3-3
- directory lookup rules 4-15
- global dial rules 4-13
- partition 3-2
- Personal Assistant calling search space 3-6
- Personal Assistant interceptor ports 3-7
- Personal Assistant partitions 3-5
- server clusters 1-18
- server clusters with active failover 1-27
- server clusters with failover 1-26
- server clusters with spare failover 1-28
- CTI route point
- configuring 3-11
- understanding 1-5
- debug, setting 6-17
- Debug Package List, field description A-36
- Delete Users, field description A-25
- deleting users 5-3
- department hierarchy 4-17
- DHCP, use with Personal Assistant 6-11
- dialing Personal Assistant 5-2
- dialog, definition 1-11
- dial rules
- configuration settings A-16
- creating global 4-13
- not working properly 6-4
- directory
- configuring corporate 4-18
- corporate settings A-22
- hierarchies 4-17
- hierarchy configuration A-20
- lookup rules 4-15
- lookup rule settings A-18
- Directory Admin DN, field description A-23
- Directory Admin Password, field description A-23
- Directory Hierarchy page A-20
- Directory Lookup Rules page A-18
- Directory Search Base DN for Users, field description A-23
- Directory Search Filter, field description A-23
- Directory Server URL, field description A-23
- DNS, affect on Personal Assistant 6-6
- domain account, used for installation 2-5
- DTMF Redirection Sequence (External), field description A-15
- DTMF Redirection Sequence (Internal), field description A-15
- DTMF Sequence, field description A-21
- email paging server A-12
- estimating
- simultaneous session support 1-20
- simultaneous session support (example) 1-22
- usage 1-19
- failover
- configuring 4-20
- understanding 1-26
- Fail-over Servers, field description A-36
- features, of Personal Assistant 1-2
- Follow-Me call transferring, explanation 1-3
- grammar, definition 1-11
- hardware prerequisites, for installation 2-2
- help
- obtaining 5-3
- user 5-3
- hierarchy, directory 4-17
- Hierarchy Type, field description A-20
- Host name or IP Address, field description A-32
- icons
- control center 6-10
- server status A-37
- identifying toll fraud 6-15
- improving speech recognition 4-17
- installation
- Cisco CallManager database locations 2-5
- hardware and software prerequisites 2-2
- overview 2-2
- Personal Assistant components 2-5
- procedure 2-4
- upgrade procedure 2-6
- using a domain account 2-5
- integrating
- with CiscoWorks2000 6-19
- with network management systems 6-19
- interaction between servers 1-16
- intercepting calls
- configuration 3-5
- explanation 1-30
- software required 1-10
- Interceptor Port Provider, field description A-34
- Interceptor Port Range, field description A-35
- interceptor ports
- assigning to JTAPI user 6-6
- creating Personal Assistant 3-7
- understanding 1-4
- IP address, using with Personal Assistant 6-6
- JTAPI
- adding a user 3-12
- configuring 4-8
- configuring settings A-8
- LDAP directory
- requirements 1-10
- understanding usage 1-7
- LDAP Search Filter, field description A-21
- License Code, field description A-3
- license manager
- not recognized 6-10
- overview 1-15
- starting and stopping 6-16
- List of Nodes in Hierarchy, field description A-22
- List of Rules section (Dial Rules), field description A-17
- List of Rules section (Directory Lookup Rules), field description A-19
- List of Voicemail Servers, field description A-15
- load balancing
- configuring 1-24
- effect on call routing 1-26
- effect on users 1-25
- understanding 1-23
- location hierarchy 4-17
- log, call history 6-15
- login 4-4
- lookup rules, directory 4-15
- Mailbox Name, field description A-13
- managing users 5-3
- Max Disambiguate, field description A-4
- Max Error Count, field description A-6
- Max Help Count, field description A-6
- Max License Capacity, field description A-3
- Max Total Error Count, field description A-6
- Max Total Help Count, field description A-6
- Media Port Begin Address, field description A-33
- Media Port Provider, field description A-33
- media ports
- adding for Personal Assistant 3-13
- understanding 1-5
- Media Termination UDP Port Begin, field description A-32
- message waiting indicator 6-7
- messaging, configuring 4-11
- messaging configuration settings A-12
- Microsoft Exchange, requirements 1-10
- minimal configuration 4-1
- Miscellaneous Settings A-26
- monitoring
- performance 6-12
- server status 6-10, 6-12
- subsystem status 6-20
- Name, field description A-20
- network management systems, integrating with 6-19
- nodes, directory A-20
- Number of Buffered Trace Lines, field description A-27
- Number of Telephony Ports, field description A-34
- Number of Unity Licenses, field description A-14
- operator, excessive transferals 6-3
- Operator Extension, field description A-26
- overview
- configuration 4-1
- installation 2-2
- PADtmf, definition 6-18
- paging, configuring 4-11
- paging server A-12
- Paging SMTP Domain Name, field description A-13
- Paging SMTP Server, field description A-13
- Paging SMTP Server Port, field description A-13
- partition
- assigning 3-4
- creating 3-2
- creating for Personal Assistant 1-33, 1-36, 3-5
- creating for Personal Assistant managed phones 1-38
- sample configuration with Personal Assistant 1-33
- understanding 1-6
- updating 3-10
- PARULES, definition 6-18
- PASCCP, definition 6-18
- PASpeech, definition 6-18
- PASRV, definition 6-18
- Peer Keep-Alive Interval, field description A-26
- Peer TCP Port, field description A-27
- Perfmon, definition 6-18
- Performance Monitor 6-12
- Personal Assistant
- call history logs 6-15
- configuration overview 4-1
- configuration settings reference A-1
- configuring 4-1
- configuring Cisco CallManager user 3-12
- dialing 5-2
- features 1-2
- installation procedure 2-4
- logging into and out of 4-4
- multiple Cisco CallManager clusters 1-29
- partition and calling search space use 1-33, 1-36, 1-38
- planning 1-1
- resolving problems using 6-1
- role in Cisco IP telephony network 1-8
- server status 6-12
- setting up to intercept calls 3-5
- troubleshooting 6-1
- understanding 1-2
- understanding access to 1-12
- understanding user interactions 1-11
- Unity configuration in Cisco CallManager 3-15
- upgrade procedure 2-6
- Personal Assistant components, installing 2-5
- Personal Assistant number, configuring 3-11
- Personal Assistant server
- components of 1-13
- configuring 4-20
- creating clusters 1-18
- creating clusters with failover 1-26
- determining number required 1-19
- estimated simultaneous sessions 1-20
- estimated simultaneous sessions (example) 1-22
- load balancing 1-24
- load balancing's effect on call routing 1-26
- load balancing's effect on users 1-25
- starting and stopping 6-16
- structure 1-16
- understanding 1-14
- understanding load balancing 1-23
- Personal Assistant Server Control, field description A-28
- Personal Assistant Speech Server, field description A-30
- personal calendar, requirements 1-10
- phone
- changing partition 3-10
- configuring 3-4
- setting up route plan 3-2
- Pilot Number, field description A-14
- PIN resetting 5-3
- planning, Personal Assistant 1-1
- preparing users 5-1
- Primary Spoken Response, field description A-20
- processor, 100% usage 6-11
- product key, used in installation 2-4
- prompt, configuring AA 4-10
- Prompt File Name, field description A-11
- Reconfirm Confidence Level, field description A-5
- Redirection Delay, field description A-14
- Refresh User Information, field description A-3
- Rejection Confidence Level, field description A-5
- Reset Pin, field description A-25
- Reset Spoken Name, field description A-25
- resetting
- PIN 5-3
- spoken name 5-3
- resolving, dropped calls 6-4
- resolving problems, using Personal Assistant 6-1
- resource manager, overview 1-15
- Route Address, field description A-33
- Route Address Provider, field description A-32
- route plan, setting up 3-2
- route point
- interceptor port 1-4
- using as interceptor port 3-7
- rule-based call routing
- explanation 1-2
- using Personal Assistant without 1-40
- using with Cisco CallManager clusters 1-7
- rules
- creating global dial 4-13
- dial rule settings A-16
- directory lookup 4-15
- directory lookup settings A-18
- server
- configuration settings A-31
- monitoring 6-10
- server cluster
- creating 1-18
- creating with active failover 1-27
- creating with failover 1-26
- creating with spare failover 1-28
- Server List, field description A-31
- Server Name, field description A-32
- Server Status page A-37
- session, definition 1-11
- setting up phone route plans 3-2
- Skinny
- configuring provider 4-8
- configuring settings A-8
- SMTP paging server
- configuring A-12
- requirements 1-10
- software prerequisites, for installation 2-2
- speech commands
- too many options 6-3
- unable to use 6-2
- speech-enabled conferencing, explanation 1-3
- speech-enabled directory dialing, explanation 1-3
- speech-enabled voice mail browsing, explanation 1-3
- Speech License Manager, field description A-29
- speech recognition
- configuration settings A-2
- configuring 4-5
- directory hierarchies 4-17
- Speech Recognition License Manager Hosts, field description A-7
- speech-recognition server
- configuring 4-5
- creating clusters 1-18
- determining number required 1-19
- estimated simultaneous sessions 1-20
- estimated simultaneous sessions (example) 1-22
- not recognized 6-10
- starting and stopping 6-16
- structure 1-16
- understanding 1-14
- using Personal Assistant without 1-40
- Speech Recognition Server Hosts, field description A-7
- Speech Services page A-2
- spoken name, resetting 5-3
- SS_PA, definition 6-18
- SS_PA_MAIL, definition 6-18
- SS_PA_TEL, definition 6-18
- starting, servers and managers 6-16
- stopping, servers and managers 6-16
- Synchronize with Unity Spoken Name, field description A-16
- Syslog Collector
- call history 6-15
- collecting system logs with 6-21
- technical difficulties, troubleshooting 6-5
- telephony
- configuring 4-8
- configuring Cisco CallManager user 3-12
- text-to-speech, troubleshooting 6-9
- toll fraud, identifying 6-15
- trace, setting 6-17
- Trace Package List, field description A-36
- translation pattern
- interceptor port 1-4
- using with interceptor port 3-7
- troubleshooting
- 100% CPU 6-11
- busy tone 6-6
- calendar-based rules not working 6-8
- calls not intercepted 6-11
- calls transferred to voice mail too quickly 6-3
- connectivity to server 6-10
- dial rules not working as expected 6-4
- dropped calls 6-4
- fine tuning speech recognition 4-5
- message waiting indicator 6-7
- operator, excessive transferals 6-3
- Personal Assistant 6-1
- speech commands, too many options 6-3
- starting and stopping servers 6-16
- takes too long to answer call 6-6
- technical difficulties 6-5
- text-to-speech 6-9
- voice mail, cannot access 6-7
- voice mail, cannot log into 6-8
- voice mail, unable to browse 6-7
- understanding
- access to Personal Assistant 1-12
- CDP support 6-19
- Cisco CallManager clusters 1-6
- Cisco IP terminology 1-4
- directory usage 1-7
- incoming call handling 1-12
- interceptor ports 1-4
- load balancing 1-23
- partition and calling search space use 1-33, 1-36
- partition for managed phones 1-38
- partitions and calling search spaces 1-6
- Personal Assistant 1-2
- Personal Assistant and user interactions 1-11
- Unique User Attribute Name, field description A-23
- Unity
- configuring Cisco CallManager 3-15
- updating partitions 3-10
- upgrade procedure 2-6
- Upload button, field description A-12
- usage
- estimated simultaneous session support 1-20
- estimated simultaneous session support (example) 1-22
- estimating 1-19
- user
- deleting 5-3
- how administrative changes affect 5-4
- managing 5-3
- obtaining help 5-3
- preparing 5-1
- User ID, field description A-24
- user interface
- accessing 5-2
- problems accessing 6-2
- user name, for logging in 4-4
- User Settings Administration page A-24
- utterance, definition 1-11
- voice mail
- cannot log in 6-8
- configuring 4-11
- configuring settings A-2
- requirements 1-10
- unable to browse 6-7
- users cannot access 6-7
- Voicemail Server Name, field description A-14
- WAN, cluster relationship to 1-29
- web administration, logging into 4-4
- Windows 2000
- installing Personal Assistant in domains 2-2, 2-5
- user name, for logging in 4-4
- Write to Syslog, field description A-27
Posted: Thu Sep 13 11:12:28 PDT 2001
All contents are Copyright © 1992--2001 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.