Index

index

A

AA prompt

: configuring A-11
: creating automated attendant 4-10

AA Route Address, field description A-33

accessing

: administrator interface 4-4
: user interface 5-2

adding

: Personal Assistant to existing partitions 1-33
: Personal Assistant to new partitions 1-36

Add Rule section (Dial Rules), field description A-17

Add Rule section (Directory Lookup Rules), field description A-19

Add Server button A-15

administrator interface, logging into 4-4

Allow Barge-In, field description A-4

Alternate Spoken Name, field description A-21

assigning

: calling search space 3-4
: phones to partition 3-4

audience, for this document x

automated attendant

: configuring A-11

: configuring CTI route point 3-11
: creating 4-10
: explanation 1-3

B

Barge-In

: configuring 4-7
: purpose of 4-7

busy tone, when calling Personal Assistant 6-6

C

calendar, rules not working 6-8

calendar-based routing, configuring 4-11

Calendar Mailbox Name, field description A-13

Calendar Server Name, field description A-12

call

: dropping, resolving 6-4
: history logs 6-15
: intercepting, configuration 3-5
: problems with interception 6-11
: takes too long to answer 6-6
: transferred to voice mail too quickly 6-3

call forward busy

: configuring for CTI route point 3-12
: disabling for media ports 3-14
: load balancing's affect on users 1-25
: use in load balancing 1-24

call forward no answer

: configuring for CTI route point 3-12
: disabling for media ports 3-14
: load balancing's affect on users 1-25
: use in load balancing 1-24

calling search space

: adding Personal Assistant to existing 1-33
: adding Personal Assistant to new 1-36
: assigning 3-4
: creating 3-3
: creating for Personal Assistant 3-6
: managed phone partition 1-38
: sample configuration without Personal Assistant 1-31
: sample configuration with Personal Assistant 1-33
: understanding 1-6

call intercepting

: software requirements 1-10
: understanding 1-30

Call Pickup Timeout, field description A-26

call routing

: calendar-based rules not working 6-8
: load balancing's effect on 1-26

CDP support, in Personal Assistant 6-19

changing partitions 3-10

Cisco CallManager

: configuring for Personal Assistant 3-1
: configuring Unity 3-15
: configuring user 3-12
: CTI route points and media ports 1-5
: database locations, required for installation 2-5
: enabling Personal Assistant to intercept calls from 1-30
: load balancing 1-24
: multiple clusters 1-29
: partitions and calling search spaces 1-6
: required version 1-10
: understanding load balancing 1-23

Cisco CallManager clusters

: effect on rule-based routing 1-7
: understanding 1-6
: using with Personal Assistant 1-7

Cisco IP terminology, understanding 1-4

CiscoWorks2000, integrating with 6-19

CiscoWorks2000 Host Name, field description A-27

cluster

: configuring Personal Assistant servers 4-20
: creating 1-18
: creating with active failover 1-27
: creating with failover 1-26
: creating with spare failover 1-28
: interaction between servers 1-16

: multiple Cisco CallManager 1-29

collecting trace and debug information 6-17

concurrent calls

: estimated support per server 1-20
: estimated support per server (example) 1-22
: supporting 1-19

configuring

: automated attendant 4-10
: corporate directory 4-18
: corporate directory settings A-22
: CTI route point 3-11
: dial rules A-16
: directory hierarchies 4-17
: directory lookup rules A-18
: JTAPI user 3-12
: load balancing 1-24
: messaging 4-11
: messaging settings A-12
: overview 4-1
: Personal Assistant 4-1
: Personal Assistant servers 4-20
: phone route plan 3-2
: server settings A-31
: speech recognition 4-5
: speech recognition settings A-2
: telephony 4-8
: telephony settings A-8
: voice mail 4-11

control center icons 6-10

Control Center page A-28

controlling

: servers 6-10
: server status A-28

corporate directory

: configuration settings A-22
: configuring 4-18
: understanding 1-7

CPU, 100% usage 6-11

creating

: automated attendant 4-10
: calling search space 3-3
: directory lookup rules 4-15
: global dial rules 4-13
: partition 3-2
: Personal Assistant calling search space 3-6
: Personal Assistant interceptor ports 3-7
: Personal Assistant partitions 3-5
: server clusters 1-18
: server clusters with active failover 1-27
: server clusters with failover 1-26
: server clusters with spare failover 1-28

CTI route point

: configuring 3-11
: understanding 1-5

D

debug, setting 6-17

Debug Package List, field description A-36

Delete Users, field description A-25

deleting users 5-3

department hierarchy 4-17

DHCP, use with Personal Assistant 6-11

dialing Personal Assistant 5-2

dialog, definition 1-11

dial rules

: configuration settings A-16
: creating global 4-13
: not working properly 6-4

E

email paging server A-12

estimating

: simultaneous session support 1-20
: simultaneous session support (example) 1-22
: usage 1-19

F

failover

: configuring 4-20
: understanding 1-26

Fail-over Servers, field description A-36

features, of Personal Assistant 1-2

Follow-Me call transferring, explanation 1-3

G

: grammar, definition 1-11

H

hardware prerequisites, for installation 2-2

help

: obtaining 5-3
: user 5-3

hierarchy, directory 4-17

Hierarchy Type, field description A-20

Host name or IP Address, field description A-32

I

icons

: control center 6-10
: server status A-37

identifying toll fraud 6-15

improving speech recognition 4-17

installation

: Cisco CallManager database locations 2-5
: hardware and software prerequisites 2-2
: overview 2-2
: Personal Assistant components 2-5
: procedure 2-4
: upgrade procedure 2-6
: using a domain account 2-5

integrating

: with CiscoWorks2000 6-19
: with network management systems 6-19

interaction between servers 1-16

intercepting calls

: configuration 3-5
: explanation 1-30
: software required 1-10

Interceptor Port Provider, field description A-34

Interceptor Port Range, field description A-35

interceptor ports

: assigning to JTAPI user 6-6
: creating Personal Assistant 3-7
: understanding 1-4

IP address, using with Personal Assistant 6-6

J

JTAPI

: adding a user 3-12
: configuring 4-8
: configuring settings A-8

L

LDAP directory

: requirements 1-10
: understanding usage 1-7

LDAP Search Filter, field description A-21

License Code, field description A-3

license manager

: not recognized 6-10

: overview 1-15
: starting and stopping 6-16

List of Nodes in Hierarchy, field description A-22

List of Rules section (Dial Rules), field description A-17

List of Rules section (Directory Lookup Rules), field description A-19

List of Voicemail Servers, field description A-15

load balancing

: configuring 1-24
: effect on call routing 1-26
: effect on users 1-25
: understanding 1-23

location hierarchy 4-17

log, call history 6-15

lookup rules, directory 4-15

M

Mailbox Name, field description A-13

managing users 5-3

Max Disambiguate, field description A-4

Max Error Count, field description A-6

Max Help Count, field description A-6

Max License Capacity, field description A-3

Max Total Error Count, field description A-6

Max Total Help Count, field description A-6

Media Port Begin Address, field description A-33

Media Port Provider, field description A-33

media ports

: adding for Personal Assistant 3-13
: understanding 1-5

Media Termination UDP Port Begin, field description A-32

message waiting indicator 6-7

messaging, configuring 4-11

messaging configuration settings A-12

Microsoft Exchange, requirements 1-10

minimal configuration 4-1

Miscellaneous Settings A-26

monitoring

: performance 6-12
: server status 6-10, 6-12
: subsystem status 6-20

N

: Name, field description A-20
: network management systems, integrating with 6-19
: nodes, directory A-20
: Number of Buffered Trace Lines, field description A-27
: Number of Telephony Ports, field description A-34
: Number of Unity Licenses, field description A-14

O

operator, excessive transferals 6-3

Operator Extension, field description A-26

overview

: configuration 4-1
: installation 2-2

P

PADtmf, definition 6-18

paging, configuring 4-11

paging server A-12

Paging SMTP Domain Name, field description A-13

Paging SMTP Server, field description A-13

Paging SMTP Server Port, field description A-13

partition

: assigning 3-4
: creating 3-2
: creating for Personal Assistant 1-33, 1-36, 3-5
: creating for Personal Assistant managed phones 1-38
: sample configuration with Personal Assistant 1-33
: understanding 1-6
: updating 3-10

PARULES, definition 6-18

PASCCP, definition 6-18

PASpeech, definition 6-18

PASRV, definition 6-18

Peer Keep-Alive Interval, field description A-26

Peer TCP Port, field description A-27

Perfmon, definition 6-18

Performance Monitor 6-12

Personal Assistant

: call history logs 6-15
: configuration overview 4-1
: configuration settings reference A-1
: configuring 4-1
: configuring Cisco CallManager user 3-12
: dialing 5-2
: features 1-2
: installation procedure 2-4
: logging into and out of 4-4
: multiple Cisco CallManager clusters 1-29
: partition and calling search space use 1-33, 1-36, 1-38
: planning 1-1
: resolving problems using 6-1
: role in Cisco IP telephony network 1-8
: server status 6-12
: setting up to intercept calls 3-5
: troubleshooting 6-1
: understanding 1-2
: understanding access to 1-12

: understanding user interactions 1-11
: Unity configuration in Cisco CallManager 3-15
: upgrade procedure 2-6

Personal Assistant components, installing 2-5

Personal Assistant number, configuring 3-11

Personal Assistant server

: components of 1-13
: configuring 4-20
: creating clusters 1-18
: creating clusters with failover 1-26
: determining number required 1-19
: estimated simultaneous sessions 1-20
: estimated simultaneous sessions (example) 1-22
: load balancing 1-24
: load balancing's effect on call routing 1-26
: load balancing's effect on users 1-25
: starting and stopping 6-16
: structure 1-16
: understanding 1-14
: understanding load balancing 1-23

Personal Assistant Server Control, field description A-28

Personal Assistant Speech Server, field description A-30

personal calendar, requirements 1-10

phone

: changing partition 3-10
: configuring 3-4

: setting up route plan 3-2

: Pilot Number, field description A-14
: PIN resetting 5-3
: planning, Personal Assistant 1-1
: preparing users 5-1
: Primary Spoken Response, field description A-20
: processor, 100% usage 6-11
: product key, used in installation 2-4
: prompt, configuring AA 4-10
: Prompt File Name, field description A-11

R

Reconfirm Confidence Level, field description A-5

Redirection Delay, field description A-14

Refresh User Information, field description A-3

Rejection Confidence Level, field description A-5

Reset Pin, field description A-25

Reset Spoken Name, field description A-25

resetting

: PIN 5-3
: spoken name 5-3

resolving, dropped calls 6-4

resolving problems, using Personal Assistant 6-1

resource manager, overview 1-15

Route Address, field description A-33

Route Address Provider, field description A-32

route plan, setting up 3-2

route point

: interceptor port 1-4
: using as interceptor port 3-7

rule-based call routing

: explanation 1-2
: using Personal Assistant without 1-40
: using with Cisco CallManager clusters 1-7

rules

: creating global dial 4-13
: dial rule settings A-16
: directory lookup 4-15
: directory lookup settings A-18

S

server

: configuration settings A-31
: monitoring 6-10

server cluster

: creating 1-18
: creating with active failover 1-27
: creating with failover 1-26
: creating with spare failover 1-28

Server List, field description A-31

Server Name, field description A-32

Server Status page A-37

session, definition 1-11

setting up phone route plans 3-2

Skinny

: configuring provider 4-8
: configuring settings A-8

SMTP paging server

: configuring A-12
: requirements 1-10

software prerequisites, for installation 2-2

speech commands

: too many options 6-3
: unable to use 6-2

speech-enabled conferencing, explanation 1-3

speech-enabled directory dialing, explanation 1-3

speech-enabled voice mail browsing, explanation 1-3

Speech License Manager, field description A-29

speech recognition

: configuration settings A-2
: configuring 4-5
: directory hierarchies 4-17

Speech Recognition License Manager Hosts, field description A-7

speech-recognition server

: configuring 4-5
: creating clusters 1-18
: determining number required 1-19
: estimated simultaneous sessions 1-20

: estimated simultaneous sessions (example) 1-22
: not recognized 6-10
: starting and stopping 6-16
: structure 1-16
: understanding 1-14
: using Personal Assistant without 1-40

Speech Recognition Server Hosts, field description A-7

Speech Services page A-2

spoken name, resetting 5-3

SS_PA, definition 6-18

SS_PA_MAIL, definition 6-18

SS_PA_TEL, definition 6-18

starting, servers and managers 6-16

stopping, servers and managers 6-16

Synchronize with Unity Spoken Name, field description A-16

Syslog Collector

: call history 6-15
: collecting system logs with 6-21

T

technical difficulties, troubleshooting 6-5

telephony

: configuring 4-8
: configuring Cisco CallManager user 3-12

text-to-speech, troubleshooting 6-9

toll fraud, identifying 6-15

trace, setting 6-17

Trace Package List, field description A-36

translation pattern

: interceptor port 1-4
: using with interceptor port 3-7

troubleshooting

: 100% CPU 6-11
: busy tone 6-6
: calendar-based rules not working 6-8
: calls not intercepted 6-11
: calls transferred to voice mail too quickly 6-3
: connectivity to server 6-10
: dial rules not working as expected 6-4
: dropped calls 6-4
: fine tuning speech recognition 4-5
: message waiting indicator 6-7
: operator, excessive transferals 6-3
: Personal Assistant 6-1
: speech commands, too many options 6-3
: starting and stopping servers 6-16
: takes too long to answer call 6-6
: technical difficulties 6-5
: text-to-speech 6-9
: voice mail, cannot access 6-7
: voice mail, cannot log into 6-8
: voice mail, unable to browse 6-7

U

understanding

: access to Personal Assistant 1-12
: CDP support 6-19
: Cisco CallManager clusters 1-6
: Cisco IP terminology 1-4
: directory usage 1-7
: incoming call handling 1-12
: interceptor ports 1-4
: load balancing 1-23
: partition and calling search space use 1-33, 1-36
: partition for managed phones 1-38
: partitions and calling search spaces 1-6
: Personal Assistant 1-2
: Personal Assistant and user interactions 1-11

Unique User Attribute Name, field description A-23

Unity

: configuring Cisco CallManager 3-15

updating partitions 3-10

upgrade procedure 2-6

Upload button, field description A-12

usage

: estimated simultaneous session support 1-20
: estimated simultaneous session support (example) 1-22
: estimating 1-19

user

: deleting 5-3
: how administrative changes affect 5-4
: managing 5-3
: obtaining help 5-3
: preparing 5-1

User ID, field description A-24

user interface

: accessing 5-2
: problems accessing 6-2

user name, for logging in 4-4

User Settings Administration page A-24

utterance, definition 1-11

V

voice mail

: cannot log in 6-8
: configuring 4-11
: configuring settings A-2
: requirements 1-10
: unable to browse 6-7
: users cannot access 6-7

Voicemail Server Name, field description A-14

W

WAN, cluster relationship to 1-29

web administration, logging into 4-4

Windows 2000

: installing Personal Assistant in domains 2-2, 2-5
: user name, for logging in 4-4

Write to Syslog, field description A-27

Table of Contents

index