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Installing Personal Assistant

Installing Personal Assistant

Before installing Personal Assistant, review the planning information in "Planning for Personal Assistant." You must have a clear understanding of how many users you need to support and the best configuration of the Personal Assistant components for your requirements. You need this information to make decisions during the installation process.

After installing Personal Assistant, you must configure Cisco CallManager and Personal Assistant; proceed with "Configuring Cisco CallManager for Personal Assistant" and "Configuring Personal Assistant."

These topics cover the hardware and software requirements and installation instructions for Personal Assistant.

Installation Overview

Personal Assistant consists of three components that you can install separately or together on one system. The pieces are: the Personal Assistant web interfaces for end users and administrators; the Personal Assistant server; and the speech recognition server. Refer to "Planning for Personal Assistant" for tips on choosing where to install the components to address your specific needs.

Although some Personal Assistant settings are configured during installation, most of the configuration must be done after installation through the Personal Assistant administration interface.

To install Personal Assistant, you must complete these tasks:

    1. Install the Personal Assistant server, speech recognition server, and user and administrative interfaces. See the "Installing Personal Assistant On a New System" section for details.

    2. Configure Cisco CallManager. See the "Configuring Cisco CallManager for Personal Assistant" section for details.

    3. Configure Personal Assistant. See the "Configuring Personal Assistant" section for details.

Hardware and Software Prerequisites

Personal Assistant requires specific hardware and software to run properly. See Table 1-1 for a detailed description of all required software components and their purposes.

At a minimum, you must have Cisco CallManager 3.1 or later running in your network (on a separate system); have access to Microsoft Internet Explorer 5.0 or Netscape Navigator 4.5 or higher; and have a corporate directory using either the integrated DC directory in Cisco CallManager or other LDAP-enabled directory.

Also, if you want to integrate Personal Assistant with Cisco Unity 2.4.6 or higher or Microsoft Exchange 5.5 or higher, you must have those applications installed on your network on systems separate from Personal Assistant. If you are using Windows 2000 domains on your network, you must install Personal Assistant in the same domain as the Exchange server, or in a domain trusted by its domain.

Refer to Table 2-1 for an overview of supported Cisco Media Convergence Server (MCS) hardware platforms. You can also use equivalent Cisco-certified servers.


Table 2-1: Supported Media Convergence Server Platforms
Component MCS-7835-1000 MCS-7825-800

Processor

Intel Pentium III, 1 GHz

Intel Pentium III, 800 MHz

Cache

256-KB Level 2 ECC cache

256-KB Level 2 ECC cache

Memory

1-GB 133-MHz Registered ECC SDRAM

512-MB 133-MHz Registered ECC SDRAM

Network Connectivity

10/100BaseTX protocol control information unshielded twisted-pair (PCI UTP) controller

Two Fast Ethernet NIC Embedded 10/100 Wake On LAN (WOL). Currently only one NIC is supported.

Storage

  • Dual 18.2-GB Ultra3 SCSI hot-plug drives

  • Integrated dual-channel wide Ultra SCSI-3 controller

  • Single 20-GB Ultra ATA/100 7200 RPM non-hot-plug drive

  • Integrated Ultra ATA/100 Controller Module

Floppy Drive

1.44-MB diskette drive

1.44-MB diskette drive

CD-ROM Drive

24X Max IDE CD-ROM Drive

Removable CD-ROM/Diskette drive assembly

Power Supply

Hot-plug redundant 275-watt power supply

180-watt PFC Power Supply

Video

Integrated ATI Rage IIC Video Controller with 4 MB video memory

Integrated ATI Rage XL Video Controller with 4 MB video memory

Backup Drive

Optional 12/24-GB internal DAT Drive

Not available

Installing Personal Assistant On a New System

This procedure describes how to install Cisco Personal Assistant on a system that is not running a previous version of Personal Assistant. If you are upgrading Personal Assistant, see the "Upgrading From a Previous Version of Personal Assistant" section.

Before You Begin

You cannot install Personal Assistant on the same system as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Interactive Voice Response (IVR), Cisco Auto Attendant, and so on. The installation program will terminate if it detects any of these applications already installed on the system.

You cannot install Personal Assistant on a Windows domain controller.

You must log into the system from which you are running the Personal Assistant Installation program as the local administrator.

If you are integrating Personal Assistant with Cisco Unity or Microsoft Exchange in a Windows 2000 domain, you cannot use the same product code to install both Windows 2000 and Personal Assistant. You must first install Windows 2000, restart the system, and join the domain before proceeding with the Personal Assistant installation.

Procedure

Step 1   Log onto the computer from which you are running the Personal Assistant Installation program as a local administrator.

Step 2   Insert the Personal Assistant Installation CD into the CD-ROM drive.

The Personal Assistant installation program automatically launches.

Step 3   If prompted, enter the product key.

Step 4   Click OK.

The welcome window displays.

Step 5   Click Next.

The End-User License Agreement window displays.

Step 6   Read the agreement, and click I Agree to accept the terms and continue. Or, click Exit to cancel the installation.

The Cisco Personal Assistant Components window displays.

Step 7   On the Cisco Personal Assistant Components window:

If you chose to install only the Cisco Personal Assistant Speech Recognition Server, proceed to Step 10. Otherwise, continue with the next step.

Step 8   Click Next.

The Cisco CallManager Database Location window displays.

Step 9   On the Cisco CallManager Database Location window, enter the settings from the primary Cisco CallManager system:

These settings must match those on the system running Cisco CallManager. For example, if, on that system, you do not have passwords set for Windows2000 and the SQL Server, do not enter them here. User names are required, however.

Step 10   Click Next.

The Ready to Install Cisco Personal Assistant window displays.

Step 11   Click Next.

The Personal Assistant components you selected are installed. Installation takes approximately 10 to 15 minutes to complete. Once complete, the Cisco Product Activation window displays.

Step 12   Click Yes to restart the computer. Click No to continue installing other applications.

You must restart before using Personal Assistant.

Step 13   Configure Cisco CallManager as described in "Configuring Cisco CallManager for Personal Assistant".

Step 14   Configure Personal Assistant as described in the "Overview of Personal Assistant Configuration" section.


Upgrading From a Previous Version of Personal Assistant

This procedure describes how to upgrade Cisco Personal Assistant on a system that is currently running a previous version of Personal Assistant. This procedure assumes the currently-installed Personal Assistant component was installed correctly and is functioning. If you are installing Personal Assistant on a server that does not have a version of Personal Assistant already installed, see the "Installing Personal Assistant On a New System" section.

Before You Begin

To upgrade Personal Assistant cleanly, you should disable the product on your telephony network. Plan to upgrade the product on a day and time where the elimination of the Personal Assistant service will have the least impact.


Caution   It is better to upgrade existing servers than to install a new server cluster. During upgrade, Personal Assistant preserves user and system settings, such as dialing rules, call routing rules, personal address books, destinations, and so forth. If you install a new server cluster to replace an existing cluster, these settings are not preserved, and users will have to recreate their configurations.

You cannot mix different versions of Personal Assistant components in the same cluster.

Before you upgrade Personal Assistant, you must upgrade Cisco CallManager to the required version. See Table 1-1 for the required version.

Procedure

Step 1   Stop the Personal Assistant components to remove Personal Assistant services from the telephony network:

Step 2   Upgrade the Personal Assistant components using the procedure described in the "Installing Personal Assistant On a New System" section.

Step 3   Change the Cisco CallManager configuration to support the upgraded Personal Assistant product:

Step 4   Change the Personal Assistant configuration:

Step 5   Select System>Speech Services, and click Refresh on the Speech Services Configuration page.

Personal Assistant refreshes the server configuration and reloads directory and speech recognition grammars. After the refresh is finished, Personal Assistant should be running correctly and available for use.



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Posted: Thu Oct 3 14:26:15 PDT 2002
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