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After installing Personal Assistant, you must perform the following tasks in Cisco CallManager:
These sections represent an example setup, with sample values included for reference only. Your particular configuration depends on the needs of your network.
For these examples, you will be working with the following calling search spaces and partitions:
The examples are based on a single Cisco CallManager cluster. If you have more than one cluster, you must repeat the configuration in each cluster. The route points and translation patterns will be different in each cluster, but you can use the same partition and calling search space names, and the same Personal Assistant user name.
For detailed information about how Personal Assistant uses calling search spaces and partitions, refer to the "Understanding Partitions and Calling Search Spaces" section.
Before configuring Personal Assistant, you must ensure that the Cisco IP Phones are added and registered with Cisco CallManager. Refer to the documentation and online help included with Cisco CallManager if you need assistance completing this.
These sections provide an example setup for your network before adding Personal Assistant:
If you have not already created a partition for the Cisco IP Phones, follow this procedure to create one now.
Step 1 Select Route Plan>Partition in Cisco CallManager.
The Find and List Partitions page displays.
Step 2 Click Add a New Partition.
The Partition Configuration page displays.
Step 3 Enter a descriptive name, such as Employee, in the Partition Name and Description field. You can optionally include a description.
Step 4 Click Insert to add the new partition.
If you do not already have a calling search space defined for the Cisco IP Phones, follow this procedure to create one.
Step 1 Select Route Plan>Calling Search Space in Cisco CallManager.
The Find and List Calling Search Spaces page displays.
Step 2 Click Add a New Calling Search Space.
The Calling Search Space Configuration page displays.
Step 3 Enter a descriptive name, such as EmployeeCSS, in the Calling Search Space Name field.
Step 4 Select the Employee partition in the Available Partitions list box, and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Step 5 Click Insert to add the new calling search space.
After you have created the Employee partition (Creating a Phone Partition) and calling search space (Creating a Phone Calling Search Space), you must configure the IP phones to use them.
You can use the Bulk Administration Tool (BAT) to change the partition and calling search space on telephones in much less time than it takes to make the changes to each phone individually. This procedure describes the phone-by-phone procedure.
Step 1 Select Device>Phones.
Cisco CallManager displays the Find and List Phones page.
Step 2 Select "Device name is not empty" in the search fields and click Find.
Cisco CallManager lists all of the phones in the bottom frame.
Step 3 Click the phone whose configuration you want to change.
Cisco CallManager displays the Phone Configuration page.
Step 4 Click the line number you want to configure in the left-hand column.
Cisco CallManager displays the Directory Number Configuration page.
Step 5 Change the partition to Employee, and the calling search space to EmployeeCSS.
Step 6 Click Insert to save your changes.
Personal Assistant can intercept incoming calls and route them according to user-defined rules. To enable Personal Assistant to intercept calls between two extensions, such as 1006 and 1007, you must configure two Personal Assistant partitions and a calling search space, create route points and translation patterns for use as Personal Assistant intercept ports, and update the calling search space and change the partition on the end-user phones.
These topics describe the steps involved in configuring Cisco CallManager to enable Personal Assistant to intercept calls:
Follow this procedure to create the two Personal Assistant partitions:
Step 1 Select Route Plan>Partition in Cisco CallManager.
The Find and List Partitions page displays.
Step 2 Click Add a New Partition.
The Partition Configuration page displays.
Step 3 Enter a descriptive name, such as PA, in the Partition Name field.
Step 4 Click Insert to add the new partition.
Step 5 Repeat this procedure to create the PAManagedEmployee partition.
Follow this procedure to create the Personal Assistant calling search space.
Step 1 Select Route Plan>Calling Search Space from Cisco CallManager.
The Find and List Calling Search Spaces page displays.
Step 2 Click Add a New Calling Search Space.
The Calling Search Space Configuration page displays.
Step 3 Enter a descriptive name, such as PACSS, in the Calling Search Space Name field.
Step 4 Select the PAManagedEmployee and Employee partitions in the Available Partitions list box, and add them to the Selected Partitions list box by clicking the arrow buttons between the two list boxes. Arrange the partitions so that PAManagedEmployee is at the top of the list.
If you are using any other partitions, add them to this list.
Step 5 Click Insert to add the new calling search space.
Follow this procedure to define the route points and translation patterns that will be used as Personal Assistant interceptor ports.
When you configure the Personal Assistant servers, you assign the route points you create here to the individual servers. Thus, you should define route points based on how you will divide the managed phones between servers.
These route points coincide to the phone extensions, but you can use variables to define a single route point that covers many extensions. For example, the single route point 1XXX covers extensions 1000 to 1999. This is the most efficient way to configure Personal Assistant. (However, you can configure route points to match extensions one-to-one if you prefer.)
Step 1 Create the route points:
a. Select Device>CTI Route Point in Cisco CallManager.
The Find and List CTI Route Points page displays.
b. Click Add a new CTI Route Point.
The CTI Route Point Configuration page displays.
c. Enter a unique meaningful name in the Device Name field to identify this as a Personal Assistant route point interceptor number. For example, if you are creating the 1XXX route point, PA1XXX or PARP1XXX might be useful names.
d. Select the appropriate device pool from the Device Pool menu.
e. Click Insert to add the new CTI route point.
f. Select line 1 in the left-hand column.
Cisco CallManager displays the Directory Number Configuration window.
g. Enter the telephone number to be used for a Personal Assistant interceptor port, such as 1XXX, in the Directory Number field.
h. Select the phone partition you configured for Personal Assistant, such as PA, from the Partition menu.
i. Select the Personal Assistant calling search space you configured, such as PACSS, from the Calling Search Space menu.
j. Click Insert.
k. Repeat this set to create the other route points you need to define.
Step 2 Create the translation patterns that correspond to the route points you just created:
a. Select Route Plan>Translation Pattern.
Cisco CallManager opens the Find and List Translation Patterns window.
b. Click Add a New Translation Pattern.
Cisco CallManager opens the Translation Pattern Configuration window.
c. Enter one of the directory numbers of the route points you configured, such as 1XXX, in the Translation Pattern field.
d. Select Employee in the Partition field.
e. Select PACSS in the Calling Search Space field.
f. Deselect Provide Outside Dial Tone.
g. Click Insert to save your changes.
h. Repeat this step for every route point you configured in Step 1.
After adding Personal Assistant to your network, you need to update the calling search space assigned to the end-user phones.
Step 1 Select Route Plan>Calling Search Space from Cisco CallManager.
The Find and List Calling Search Spaces page displays.
Step 2 Enter EmployeeCSS in the search field and click Find, or click Find with no search argument to list all calling search spaces.
Step 3 Select EmployeeCSS from the calling search space list.
The Calling Search Space Configuration page displays.
Step 4 Select the PA partition in the Available Partitions list box, and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Step 5 Rearrange the order of the partitions to ensure that the Personal Assistant partition is first.
Step 6 Click Update to update the calling search space.
Step 7 If you are using other calling search spaces for phones, repeat these steps to update them.
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Note However, do not include the PA partition in the calling search space that you use for voice-mail ports. The calling search space of the voice-mail ports should include the PAManagedEmployees partition, but not the PA partition, or the message waiting indicator will not work. When setting the mwisearchspace for the Messaging interface in Cisco CallManager, make sure it contains PAManagedEmployees but not PA. |
To convert a phone to Personal Assistant management, assign the phone to the PAManagedEmployees partition. You can do a phased deployment of Personal Assistant by changing the partition of only a subset of your phones at a time.
You can use the Bulk Administration Tool (BAT) to change the partition on telephones in much less time than it takes to make the changes to each phone individually. This procedure describes the phone-by-phone procedure.
Step 1 Select Device>Phones.
Cisco CallManager displays the Find and List Phones page.
Step 2 Select "Device name is not empty" to view all phones, or enter a limited search string to view the phone subset you want to configure, and click Find.
Cisco CallManager lists the phones in the bottom frame.
Step 3 Click the phone whose configuration you want to change.
Cisco CallManager displays the Phone Configuration page.
Step 4 Click the line number you want to configure in the left-hand column.
Cisco CallManager displays the Directory Number Configuration page.
Step 5 Change the partition to PAManagedEmployee.
Step 6 Click Insert to save your changes.
You must configure a CTI route point in Cisco CallManager to identify the telephone number used to access Personal Assistant. If you are also setting up an automated attendant, use this procedure to configure the automated attendant's number.
Step 1 In Cisco CallManager, select Device>CTI Route Point.
The Find and List CTI Route Points page displays.
Step 2 Click Add a new CTI Route Point.
The CTI Route Point Configuration page displays.
Step 3 Enter a unique name, such as PA Number, in the Device Name field to identify this as the Personal Assistant access number.
Step 4 Select the appropriate device pool from the Device Pool menu.
Step 5 Click Insert to add the new CTI route point.
Step 6 Select an unassigned line (Line 1, Line 2, and so on) to add a line.
The Directory Number configuration options display in a separate window.
Step 7 Enter the telephone number to be used for calling Personal Assistant, such as 4000, in the Directory Number field.
Step 8 Select the phone partition you configured, such as Employees, from the Partition menu.
Step 9 Select the Personal Assistant calling search space you configured, such as PACSS, from the Calling Search Space menu.
Step 10 Assign the Call Forward No Answer and Call Forward Busy to the PACSS calling search space.
Step 12 Click Insert and Close.
For additional assistance, refer to the documentation and online help included with Cisco CallManager.
You need to add Personal Assistant as a JTAPI user. The settings you enter here are used when configuring a JTAPI telephony provider in Personal Assistant.
Step 1 In Cisco CallManager, select User>Add a New User.
Step 2 Complete the following required fields:
Step 3 Click the Enable CTI Application Use check-box.
Step 4 Click Insert to create the user.
Step 5 Click Device Association in the left-hand column.
Step 6 In the User Devices Assignment window, fill in the search field and click Select Devices to list the route points. Check the boxes associated with the Device Name fields for the route points used as the Personal Assistant number, the automated attendant number, and the interceptor ports.
Step 7 Click Update to save your changes.
Media ports terminate the media between Personal Assistant and the end-users' Cisco IP Phones. Add a media port for each simultaneous Personal Assistant session you require. For example, if you need 24 simultaneous sessions, add 24 ports.
After configuring these ports in Cisco CallManager, you must also enter the number of ports in the Personal Assistant administration interface (see the "Configuring Personal Assistant Servers" section.)
You create media ports as Cisco7960 devices, even if you are using other types of telephones in your network.
Step 1 In Cisco CallManager, select Device>Add a New Device.
Step 2 Select Phone from the Device Type drop-down list box and click Next.
Step 3 Select Cisco7960.
The Phone Configuration options display.
Step 4 Enter the MAC address following these guidelines:
Enter the extension number, preceded by an adequate number of nines (as a place holder for all unoccupied digits to the left of the extension) so that the end result is a 12-digit number. For example, if the extension is 5001, the MAC address should be 999999995001.
Step 5 Select the appropriate device pool from the Device Pool menu.
Step 6 Click Insert to add the Device.
You are asked if you want to configure line 1. Click OK.
The Directory Number Configuration page displays.
Step 7 Enter the extension, such as 4001, assigned to this port in the Directory Number field.
Step 8 Select the phone partition you configured, such as Employees, from the Partition menu.
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Note Leave the Voice Message Box field empty. |
Step 9 Select the Personal Assistant calling search space you configured, such as PACSS, from the Calling Search Space menu.
Step 10 Select Off from the Call Waiting menu.
Step 11 Do not enter anything in the Call Forward settings.
Step 12 Click Insert to save your changes.
Step 13 Repeat Steps 1-12 for each port you need to add.
For example, if you need 24 simultaneous sessions, create 24 media ports. Assign the ports consecutive numbers, such as 4001-4024.
When adding Cisco Unity to Cisco CallManager, be sure that the calling search space does not include the partition created for Personal Assistant (such as the PA partition). To do this, you could use the calling search space configured for Personal Assistant (such as PACSS).
Refer to the documentation included with it and Cisco CallManager for detailed instructions on integrating Cisco Unity with Cisco CallManager.
Posted: Thu Oct 3 14:26:17 PDT 2002
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