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This preface describes who should read this publication and its document conventions.
The preface includes the following topics:
The Cisco Personal Assistant Administration Guide provides you with the information you need to understand, install, configure, and manage the Cisco Personal Assistant application.
Table 1 provides an overview of the organization of this guide.
| Chapter | Description |
|---|---|
Explains what Personal Assistant does for your users, how it works, and how it fits into your IP telephony network. | |
Describes the hardware and software requirements for Personal Assistant and installation procedures. | |
Provides procedures for configuring Cisco CallManager for use with Personal Assistant | |
Provides procedures for configuring Personal Assistant. | |
Describes information you should communicate to your users and tips for providing this information. | |
Provides tips for resolving problems with Personal Assistant, including how to resolve them, and other tasks associated with problem resolution. | |
Describes the fields on the pages used in the Personal Assistant administrator's interface. |
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps required to properly set up Personal Assistant in the network.
The tasks described in this guide are considered to be administration-level tasks. Because of the close interaction of Personal Assistant with Cisco CallManager, these tasks require you to be familiar with Cisco CallManager as well.
For information about Cisco CallManager and additional information about Personal Assistant, refer to these publications:
Personal Assistant's online help system provides task-oriented help and context-sensitive online help that is available from every window that contains a Help menu or button.
The help system includes an index and is organized the same way as the Personal Assistant documentation set.
You can access online help in any of these ways:
This publication uses the following conventions:
| Convention | Description |
|---|---|
boldface font | Commands and keywords are in boldface. |
italic font | Arguments for which you supply values are in italics. |
string | A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. |
| Terminal sessions and information the system displays are in |
boldface screen font | Information you must enter is in boldface screen font. |
italic screen font | Arguments for which you supply values are in italic screen font. |
Action>Reports | Command paths in a graphical user interface (GUI). |
Notes use the following conventions:
 |
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Cautions use the following conventions:
 |
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
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To access Cisco.com, go to the following website:
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Thu Oct 3 14:25:32 PDT 2002
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