Index

INDEX
A
B
C
D
E
F
G
H
I
L
M
N
O
P
Q
R
S
T
U
V
W

INDEX

A

access, remote office 1-18

Add Domain

button 2-7, 4-6

command 2-7, 4-6

adding

NDS directory 2-7, 4-6

NT domain 2-7, 4-6

URT server 5-3

user to network 4-7

VLAN 4-3

ANI server

as URT database 1-2

logging in 3-2

name 2-2

status 3-3

troubleshooting switch non-appearance in URT 7-2

troubleshooting user non-appearance in URT 7-4

URT relationship to 1-9

Application Launcher 2-18, 6-4

Assign Logon VLAN command 2-5, 4-1

assigning

group to VLAN 2-8, 4-12

organizational unit to VLAN 2-8, 4-12

user to VLAN 2-8, 4-12

Associate VLAN command

adding users 2-8, 4-12

moving users 4-16

Associate VLAN window

associating users or groups to VLANs 2-9, 4-13

moving users or groups 4-17

Associate VLAN with Users/Groups button

adding users 2-8, 4-12

moving users 4-16

associating

group to VLAN 2-8, 4-12

organizational unit to VLAN 2-8, 4-12

user to VLAN 2-8, 4-12

association

troubleshooting combination with MAC-to-VLAN mappings 7-6

troubleshooting from different machines 7-11

association, troubleshooting 7-9

asynchronous applications during logon 7-16

B

backing up URT database 5-1

basic requirements for URT deployment 1-24

benefits, URT 1-1

blue icon 2-7, 3-4, 4-6

blue icon with X 4-3

button

Add Domain 2-7, 4-6

Associate VLAN with Users (moving users) 4-16

Associate VLAN with Users/Groups 2-8, 4-12

Configure VMPS on Switch 2-12, 5-7

Delete Domain 4-7

Install Client Service 2-16, 6-2

Save to Database 3-9

C

Catalyst switches

supported series 1-4

CiscoView

changing switch port state 2-14

CiscoWorks2000

URT requirements 1-5

client service

installing 2-16, 6-1

uninstalling URT A-2

columns, reordering 3-5

command

Add Domain 2-7, 4-6

Assign Logon VLAN 2-5, 4-1

Associate VLAN 2-8, 4-12

Associate VLAN (moving users) 4-16

Configure VMPS 2-12, 5-7

Delete Domain 4-7

Delete VLAN Association 4-18

Find 3-7

Install Client Service 2-16, 6-2

Install URT script 2-21, 6-7

Options 4-20

Refresh 3-6

Save to Database 3-9

Uninstall Client Service 6-11

Update MAC to VLAN Mappings 2-11, 4-21

Update URT Server Group Entries 4-19

common tasks, URT 3-9

community

troubleshooting SNMP for switch 7-2

computer name, URT server 5-5

configuration, URT requirements 2-4

Configure menu

Configure VMPS 2-12, 5-7

Install Client Service 2-16, 6-2

Install URT Script 2-21, 6-7

Uninstall Client Service 6-11

Update MAC to VLAN Mappings command 2-11, 4-21

Update URT Server Group Entries command 4-19

Configure VMPS on Switch button 2-12, 5-7

configuring

MAC-based VLAN support 5-5

URT 2-4

URT server 5-5

VMPS on switches 2-11, 5-6

connection, troubleshooting hub 7-9

control panel, Services 6-9

coordinating user- and MAC-based VLAN mappings 2-11, 4-21

creating port restrictions 1-28

CWSI (CiscoWorks for Switched Internetworks)

installing upgrade 2-1

uninstalling URT upgrade A-6

CWSI Campus

troubleshooting SNMP 7-2

URT requirements 1-5

using UserTracking with URT 1-28

D

database

backing up and recovering URT 5-1

saving URT changes 3-9

URT 1-2

default

logon VLAN 2-5, 4-1

VLAN 2-5, 4-1

delay parameter, onoffhandler command 7-16

Delete Domain

button 4-7

command 4-7

Delete VLAN Association command 4-18

deleting

NDS directory 4-7

NT domain 4-7

user from network 4-8

users, groups, or organizational units from VLAN 4-18

VLAN 4-3

deploying

network configuration example 2-23

preparing your network for URT 1-24

URT campus example 1-21

URT rules of thumb 1-19

URT WAN example 1-20

design

preparing your network for URT 1-24

URT 1-19

URT example for limiting unauthorized access 1-21

URT example for WAN 1-20

URT network configuration example 2-23

determining

logged in users 4-9

logon VLAN 2-5, 4-1

DHCP

troubleshooting IP address assignment problems 7-11

DHCP logon errors 7-15, 7-16

DHCP server

network configuration example 2-23

URT requirements 1-5

dial-in, URT support 1-17

disabled, logons when URT servers are 1-3

disabling

URT client service 6-9

URT server 5-2

displaying UDP ports used 2-2

domain controller

installing URT script 2-20, 6-6

uninstalling logon script A-5

domain name, URT server 5-5

down, logons when URT servers are 1-3

dynamic port

changing switch port state 2-14

how users log in on 1-2

unmapped user 1-17

E

Edit menu

Add Domain 2-7, 4-6

Assign Logon VLAN 2-5, 4-1

Associate VLAN command 2-8, 4-12

Associate VLAN command (moving users) 4-16

Delete Domain 4-7

Delete VLAN Association command 4-18

Find 3-7

enabling URT server logging 5-5

error

DHCP logon 7-15, 7-16

gathering information for Cisco 7-8

NetWare authorization problems 7-5

NT authorization problems 7-4

Resource Manager Essentials operation 7-7

troubleshooting combination of MAC-based and user-based VLANs 7-6

troubleshooting hub connections 7-9

troubleshooting inability to obtain IP address 7-14

troubleshooting IP address assignment problems 7-11

troubleshooting NT host non-appearance in URT 7-3

troubleshooting switch non-appearance in URT 7-2

troubleshooting URT server installation 7-13

troubleshooting URT server non-appearance in URT 7-3

troubleshooting user non-appearance in URT 7-4

troubleshooting VLAN associations 7-9, 7-11

VMPS query 7-12

error message

A domain controller for the domain could not be found 7-15

network error, some resources not available 7-14

No domain server was available to validate your password 7-16

system cannot log you on because the domain is not available 7-15

The credentials supplied conflict with an existing set of credentials 7-4

The dependency service or group failed to start 7-5

The process cannot access the file because it is being used by another process 7-5

The RPC server is unavailable 7-5

This DHCP client was unable to obtain an IP address 7-16

URT install urtsvc could not be installed 7-13

VMPS set operation failed on the following switches 7-2

everyday tasks 3-9

example

limiting unauthorized network access 1-21

URT deployment over WAN 1-20

URT detailed configuration 2-23

exploring URT's place in network 1-9

F

failure, URT server installation 7-13

fault-tolerance

URT design 1-19

URT example for WAN 1-20

URT server 1-3

Find command 3-7

finding

unmapped users or groups 4-15

user 3-7

folder

lists associated with items 3-5

refresh 3-6

folder pane

finding a resource 3-7

understanding 3-3

G

gray icon 2-7, 3-4, 4-6

gray with blue X icon 3-4

gray with red X icon 3-4

group

associating to VLAN 2-8, 4-12

deleting from VLAN 4-18

finding unmapped 4-15

icons 3-4

moving to different VLAN 4-16

rules for user-to-VLAN assignment 1-16, 1-17

updating lists in URT server 4-19

H

hardware

prerequisites 1-5

URT requirements 1-6

Hostname, user information 4-15

how to use main window 3-3

hub, troubleshooting connections 7-9

I

icon

blue 2-7, 4-6

blue X (deleted VLAN) 4-3

gray 2-7, 4-6

user and group 3-4

information

associated with folder items 3-5

logged in user 4-10

Install Client Service

button 2-16, 6-2

command 2-16, 6-2

Install URT Script command 2-21, 6-7

Installed, NT client status 2-17, 6-2

installing

troubleshooting client service 7-5

troubleshooting URT server 7-13

upgrading from prior URT releases B-1

URT 2-1

URT client for Windows NT Microsoft Networking 2-16, 6-1

URT client for Windows NT NetWare 2-18, 6-4

URT client service 2-16, 6-1

URT management interface and CWSI upgrade 2-1

URT script 2-20, 6-6

URT server 2-2

IP address

logged off users 4-20

sufficient for logon VLAN 2-5, 4-1

troubleshooting inability to obtain 7-14

user information 4-15

L

LAN, URT design 1-19

Last Seen, user information 4-15

list

logged in user 4-10

refresh folders 3-6

working with 3-5

list pane

understanding 3-3

user information 4-15

load balance, adding URT server 5-3

load, balancing logons across URT servers 1-19

log

URT client service 7-8

URT server 7-8

logging in, ANI server 3-2

logoff

normal processing 1-15

logon

activity during user 1-2

activity when URT servers down 1-3

balancing load among URT servers 1-19

determining currently logged in users 4-9

mapped user 1-16

NDS directory 3-8

normal processing 1-11

NT domain 3-8

script, updating 2-20, 6-6

troubleshooting domain controller not available 7-16

troubleshooting domain controller not found 7-15

troubleshooting failure of other logon applications 7-16

troubleshooting NetWare authorization problems 7-5

troubleshooting NT authorization problems 7-4

troubleshooting wrong VLAN 7-9

unmapped user 1-17

user list 4-10

logon VLAN

defining 2-5, 4-1

deleting 4-3

M

MAC address, troubleshooting VLAN mappings combined with user-to-VLAN associations 7-6

MAC-based VLANs, configuring URT to use 5-5

management interface

troubleshooting 7-1

management interface, installing 2-1

mapping

coordinating user- and MAC-based VLAN 2-11, 4-21

printing 4-21

saving changes to database 3-9

troubleshooting combination with MAC-to-VLAN mappings 7-6

troubleshooting hub connections 7-9

viewing user information 4-15

mask, VLAN 2-5, 4-1

message

A domain controller for the domain could not be found 7-15

network error, some resources not available 7-14

No domain server was available to validate your password 7-16

system cannot log you on because the domain is not available 7-15

The dependency service or group failed to start 7-5

The process cannot access the file because it is being used by another process 7-5

The RPC server is unavailable 7-5

This DHCP client was unable to obtain an IP address 7-16

missing NT hosts 7-3

mobile user 2-8, 4-12

modifying items in a folder 3-3

monitoring

users 4-9

users with UserTracking 4-11

moving

definition of moving a server 5-5

URT server 5-5

user to new domain 4-9

user, group or organizational unit to different VLAN 4-16

N

name

NT clients 2-17, 6-2

shown in UserTracking 4-9

NDS directory

adding 2-7, 4-6

adding user 4-7

associating users to VLANs 2-8, 4-12

connected users 4-9

deleting 4-7

deleting user 4-8

logging into 3-8

moving user 4-9

moving user to new VLAN 4-16

removing URT 6-14

removing user 4-8

troubleshooting addition 7-3

netstat command 2-2

NetWare

installing client service 2-18, 6-4

installing URT script 2-20, 6-6

mapping conflict with NT 1-16

URT Requirements 1-6

URT requirements for domain controller 1-5

network

adding user 4-7

deleting user 4-8

preparing for URT 1-24

removing user 4-8

troubleshooting some resources not available error 7-14

uninstalling URT A-1

URT benefits 1-1

URT's place in 1-9

Novell Application Launcher 2-18, 6-4

NT domain

adding 2-7, 4-6

adding user 4-7

associating users to VLANs 2-8, 4-12

connected users 4-9

deleting 4-7

deleting user 4-8

finding 3-7

installing URT script 2-20, 6-6

logging into 3-8

moving user 4-9

moving user to new VLAN 4-16

removing URT 6-14

removing user 4-8

troubleshooting addition 7-3

NT Hosts attributes 2-17, 6-2

O

office, logon from remote 1-18

onoffhandler command

delay parameter 7-16

remove parameter 6-10, A-2

onoffhandler command, uninstalling URT A-3

Options command 4-20

organizational unit

associating to VLAN 2-8, 4-12

deleting from VLAN 4-18

moving to different VLAN 4-16

rules for user-to-VLAN assignment 1-16

updating lists in URT server 4-19

osagent.exe 5-2

overriding static port VLAN assignment 1-18

P

partitioning VMPS servers 1-28

port

changing switch state to dynamic 2-14

changing switch state to static 7-11

how users log in on switch 1-2

restrictions 1-28

static, how handled 1-18

UDP, used by URT 2-2

user information 4-15

preparing network for URT 1-24

prerequisites for URT 1-5

primary VMPS server 2-12, 5-7

printing mappings 4-21

PX_DMGTHOST system variable for Resource Manager Essentials 7-7

Q

query, troubleshooting VMPS 7-12

R

read community 7-2

reading

URT client service log 7-8

URT server log 7-8

reboot, conditions requiring client 7-14

recommendation for URT design 1-19

recovering URT database 5-1

red X icon

URT server 7-13

reflecting changes in URT lists 3-6

Refresh command 3-6

refresh folder lists 3-6

relationship, URT to network resources 1-9

releasing IP address on user logoff 4-20

remote access 1-18

remove parameter, onoffhandler command 6-10, A-2

removing

URT client service 6-10

URT from a domain 6-14

URT logon script A-5

URT server 5-4

user from network 4-8

reordering columns 3-5

requirement

URT configuration 2-4

URT installation 1-6

Resource Manager Essentials, troubleshooting URT problems 7-7

restrictions

port 1-28

using UserTracking with URT 1-28

RPC server unavailable 7-5

rules of thumb, URT design 1-19

S

Save to Database

button 3-9

command 3-9

saving changes to database 3-9

scope, Refresh command 3-6

script, installing URT 2-20, 6-6

secondary VMPS server 2-12, 5-7

serial connection, URT support 1-17

server

balancing URT load 1-19

starting, stopping, disabling URT 5-2

uninstalling URT A-6

URT characteristics 5-5

URT log 7-8

VMPS 2-11, 5-6

Services control panel 6-9

set vmps state disable command 2-12, 5-7

setting

logon VLAN 2-5, 4-1

VLAN defaults 2-5, 4-1

show vmps command 2-12, 5-7

SMS (System Management Server) 7-16

SNMP

troubleshooting switch 7-2

software

prerequisites 1-5

URT requirements 1-6

starting

URT 3-2

URT client service 6-9

URT server 5-2

static port

how users are handled 1-18

how users log in on 1-2

troubleshooting connections 7-11

unmapped user 1-17

static, changing switch port state to dynamic 2-14

stopping

URT client service 6-9

URT server 5-2

subnet, VLAN 2-5, 4-1

support, network and client 1-1

switch

changing port state to dynamic 2-14

changing port state to static 7-11

configuring VMPS 2-11, 5-6

confirming VMPS configuration 2-12, 5-7

connected users 4-9

finding 3-7

ports, how users log in on 1-2

redirecting VMPS during URT uninstall A-1

troubleshooting non-appearance in URT 7-2

troubleshooting SNMP 7-2

understanding switch-based VMPS 1-11

URT support 1-4

user information 4-15

system cannot log you on because the domain is not available message 7-15

T

task, common 3-9

TCP/IP, URT requirements 1-24

tracing

gathering information for Cisco service 7-8

URT server events 5-5

traffic, URT-generated 1-19

troubleshooting

addition of NT/NDS domain 7-3

domain controller not available message 7-16

domain controller not found message 7-15

enabling URT server trace 7-8

failure of other logon applications 7-16

hub connections 7-9

inability to obtain IP address 7-14

IP address assignment problems 7-11

MAC-to-VLAN and user-to-VLAN combinations 7-6

management interface problems 7-1

NetWare authorization problems 7-5

network error, some resources not available 7-14

NT authorization problems 7-4

NT host non-appearance in URT 7-3

problems running Resource Manager Essentials with URT 7-7

static switch port 7-11

switch not appearing in URT 7-2

URT 7-1

URT server installation 7-13

URT server not appearing in URT 7-3

URT server unavailability 7-13

user not appearing in URT 7-4

VLAN associations 7-9

VLAN associations from different machines 7-11

VMPS configuration 7-2

VMPS query errors 7-12

U

UDP Port, URT server 5-5

understanding

folder pane 3-3

list pane 3-3

URT logoff processing 1-15

URT logon processing 1-11

URT's place in network 1-9

Uninstall Client Service command 6-11

uninstalling

reconfiguring VMPS A-1

URT A-1

URT client service 6-10

URT from one domain 6-14

URT logon script A-5

URT management interface and CWSI upgrade A-6

URT servers A-6

Up Since, URT server 5-5

Update MAC to VLAN Mappings command 2-11, 4-21

Update URT Server Group Entries command 4-19

updating

logon script 2-20, 6-6

NDS organizational unit lists in URT server 4-19

NT group lists in URT server 4-19

VMPS server 2-11, 4-21

upgrading

CWSI 2-1

from prior URT releases B-1

URT (User Registration Tool)

ANI server usage 1-2

benefits 1-1

common tasks 3-9

configuration requirements 2-4

confirming VMPS configuration 2-12, 5-7

database backup 5-1

deployment rules of thumb 1-19

example of deployment over WAN 1-20

example of limiting unauthorized network access 1-21

example of network configuration 2-23

installation requirements 1-6

installing 2-1

installing client service 2-16, 6-1

installing management interface 2-1

installing script 2-20, 6-6

installing server 2-2

logoff processing 1-15

logon processing 1-11

main window 3-3

mapped user's logon process 1-16

place in the network 1-9

prerequisites 1-5

reinstalling script for URT server removal 5-4

saving database changes 3-9

serial connection support 1-17

server characteristics 5-5

starting 3-2

starting, stopping, disabling server 5-2

stopping, starting, or disabling client service 6-9

supported networks 1-1

switches, supported 1-4

troubleshooting 7-1

troubleshooting client installation 7-5

troubleshooting management interface problems 7-1

troubleshooting Resource Manager Essentials problems 7-7

troubleshooting use with UserTracking 7-6

uninstalling A-1

uninstalling client service 6-10, A-2

uninstalling CWSI upgrade A-6

uninstalling logon script A-5

uninstalling servers A-6

unmapped users 1-17

upgrading from prior releases B-1

user logons when URT servers are down 1-3

using as VMPS server 2-11, 5-6

using UserTracking with 1-28

Windows 3.x 1-2

URT server

adding 5-3

configuring 5-5

confirming VMPS configuration 2-12, 5-7

finding 3-7

moving 5-5

removing 5-4

troubleshooting installation errors 7-13

troubleshooting non-appearance in URT 7-3

troubleshooting unavailability 7-13

troubleshooting VMPS query errors 7-12

updating NDS organizational unit lists 4-19

updating NT group lists 4-19

urt.bat logon script 2-20, 6-6, A-5

urt.dat

database backup file 5-1

urtclsvc.exe, in NT Task Manager 6-9

urtservice.exe 5-2

UrtService.log, reading client service log 7-8

urtsvc.exe 5-2

user

adding to network 4-7

associated with VLAN 4-5

associating to VLAN 2-8, 4-12

coordinating with MAC-based mappings 2-11, 4-21

current machines 4-9

deleting associated VLAN 4-3

deleting from network 4-8

deleting from VLAN 4-18

determining logged in 4-9

finding 3-7

finding unmapped 4-15

icons 3-4

IP address when logged off 4-20

logged in information 4-10

logon from remote office 1-18

logon process 1-16

logon VLAN 2-5, 4-1

mobile 2-8, 4-12

monitoring 4-9

moving to different VLAN 4-16

moving to new domain 4-9

names shown in UserTracking 4-9

number per URT server 1-19

printing mappings 4-21

removing from network 4-8

static port 1-18

troubleshooting hub connection 7-9

troubleshooting inability to obtain IP address 7-14

troubleshooting IP address assignment problems 7-11

troubleshooting network errors 7-14

troubleshooting non-appearance in NT/NDS Domain folder 7-3

troubleshooting non-appearance in URT 7-4

troubleshooting VLAN associations 7-9

unmapped during logon 1-17

URT affect on logon 1-2

URT affect on logon when servers are down 1-3

viewing information 4-15

UserTracking

changing switch port state 2-14

monitoring users 4-9, 4-11

troubleshooting use with URT 7-6

using with URT 1-28

V

Version, NT client status 2-17, 6-2

View menu

Options command 4-20

Refresh 3-6

viewing

logon VLAN for VTP domain 2-5, 4-1

switches using URT server as VMPS server 2-11, 5-6

URT server characteristics 5-5

user information 4-15

users associated with specific VLAN 4-5

users logged into VLAN 4-5

VLAN

adding 4-3

associated users 4-5

associating user, group, or organizational unit 2-8, 4-12

association backups 5-1

configuring URT to allow MAC-based 5-5

connected users 4-9

coordinating user- and MAC-based mappings 2-11, 4-21

default, IP address management 4-20

defaults 2-5, 4-1

deleting 4-3

deleting users, groups, or organizational units 4-18

dial-in users 1-17

finding 3-7

logon 2-5, 4-1

mapped user 1-16

moving users, groups, or organizational units 4-16

static port assignments 1-18

troubleshooting associations 7-9

troubleshooting hub connections 7-9

troubleshooting VLAN associations from different machines 7-11

unmapped user 1-17

user information 4-15

VMPS

adding URT server 5-3

configuring switches 2-11, 5-6

confirming configuration 2-12, 5-7

installing URT server 2-2

logoff processing 1-15

logon processing 1-11

partitioning 1-28

reconfiguring during URT uninstall A-1

removing URT server 5-4

switches supported by URT 1-4

troubleshooting configuration 7-2

troubleshooting query errors 7-12

troubleshooting switch non-appearance in URT 7-2

troubleshooting URT server non-appearance in URT 7-3

troubleshooting user non-appearance in URT 7-4

uninstalling URT servers A-6

updating 2-11, 4-21

URT design example for campus 1-21

URT design example for WAN 1-20

URT network configuration example 2-23

URT server used as 1-19

VTP domain

configuration window 2-6, 4-2

connected users 4-9

determining logon VLAN 2-5, 4-1

finding 3-7

logon VLAN 2-5, 4-1

troubleshooting VLAN associations 7-9

user information 4-15

W

WAN

URT example 1-20

WAN, deploying URT 1-19

window

Associate VLAN 2-9, 4-13, 4-17

main 3-3

Windows 3.x, URT affect on 1-2

Windows 95

installing URT client service 2-16, 6-1

reading client service log 7-8

removing URT client service 6-10

stopping, starting, or disabling client service 6-9

uninstalling client service A-2

URT requirements 1-6

Windows 98

installing URT client service 2-16, 6-1

removing URT client service 6-10

stopping, starting, or disabling client service 6-9

uninstalling client service A-2

URT requirements 1-6

Windows NT

authorization problems 7-4

authorization problems (NetWare) 7-5

displaying UDP ports used 2-2

installing URT client service 2-16, 6-1

installing URT client service for Microsoft Networking 2-16, 6-1

installing URT client service for NetWare 2-18, 6-4

mapping conflict with NetWare 1-16

reading client service log 7-8

removing URT client service for Microsoft Networking 6-11

removing URT client service for NetWare 6-12

stopping, starting, or disabling client service 6-9

troubleshooting host non-appearance in URT 7-3

uninstalling client service A-2

uninstalling logon script A-5

URT requirements 1-6

URT requirements for domain controller 1-5

working with lists 3-5

write community 7-2

Table of Contents

INDEX

A

B

C

D

E

F

G

H

I

L

M

N

O

P

Q

R

S

T

U

V

W