Preface

Welcome to the Cisco Broadband Access Center Administrator's Guide. This guide describes concepts and configurations related to Cisco Broadband Access Center, referred to as BAC throughout this guide.

This chapter provides an outline of the other chapters in this guide, details information about related documents that support this BAC release, and demonstrates the styles and conventions used in the guide.

Note This document is to be used in conjunction with the documentation listed in Product Documentation.

Audience

The Cisco Broadband Access Center Administrator's Guide is written for system administrators involved in automating large-scale provisioning for broadband access. The network administrator should be familiar with these topics:

How This Guide Is Organized


Section	Title	Description
Chapter 1	Broadband Access Center Overview	Describes BAC, its features and benefits.
Chapter 2	Broadband Access Center Architecture	Describes the systems architecture implemented in this BAC release.
Chapter 3	Configuration Workflows and Checklists	Provides checklists to follow when configuring BAC for use.
Chapter 4	CPE Management Overview	Provides an overview of CPE management and describes key concepts supported within BAC.
Chapter 5	Configuration Templates Management	Describes the configuration templates that BAC supports, and how to author custom configuration templates.
Chapter 6	Firmware Management	Describes the firmware management feature that BAC supports.
Chapter 7	Parameter Dictionaries	Describes the use of Parameter Dictionaries.
Chapter 8	CPE History and Troubleshooting	Describes how to troubleshoot CPE using device information made available through BAC.
Chapter 9	Managing Broadband Access Center	Describes the various options that help manage BAC.
Chapter 10	Database Management	Describes how to manage and maintain the RDU database.
Chapter 11	Monitoring Broadband Access Center	Describes how to monitor the BAC servers.
Chapter 12	Configuring CWMP Service	Describes how to configure the CWMP service for use with BAC.
Chapter 13	Configuring CWMP Service Security	Describes how to enhance security options using BAC.
Chapter 14	CWMP Device Operations	Describes the operations that you can perform on the device using BAC.
Chapter 15	Understanding the Administrator User Interface	Describes how to access BAC using the administrator user interface.
Chapter 16	Using the Administrator User Interface	Describes administration activities, including searching for and viewing device information.
Chapter 17	Configuring Broadband Access Center	Describes the configuration activities that are performed using the BAC administrator application.
Chapter 18	BAC Support Tools and Advanced Concepts	Describes BAC tools intended to help configure, maintain speed, and improve the installation, deployment, and use of BAC.
Chapter 19	Troubleshooting Broadband Access Center	Describes how to troubleshoot BAC servers.
	Glossary	Defines terminology used in this guide and generally applicable to the technologies being discussed.

Conventions


Item	Convention
Commands and keywords	boldface font
Variables for which you supply values	italic font
Displayed session and system information	`screen` font
Information you enter	`boldface screen font`
Variables you enter	`italic screen font`
Menu items and button names	boldface font
Selecting a menu item in paragraphs	Option > Network Preferences
Selecting a menu item in tables	Option > Network Preferences

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Product Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 1 Product Documentation
Document Title	Available Formats
Release Notes for Cisco Broadband Access Center, Release 3.0	•Printed document included with the product. •PDF on the product CD-ROM. •On Cisco.com at this URL: http://cisco.com/en/US/products/sw/netmgtsw/ps529/ prod_release_notes_list.html
Installation Guide for Cisco Broadband Access Center, Release 3.0	•Printed document included with the product. •PDF on the product CD-ROM. •On Cisco.com at this URL: http://cisco.com/en/US/products/sw/netmgtsw/ps529/ prod_installation_guides_list.html
Cisco Broadband Access Center Administrator's Guide, Release 3.0	•PDF on the product CD-ROM •On Cisco.com at this URL: http://cisco.com/en/US/products/sw/netmgtsw/ps529/ prod_maintenance_guides_list.html
Cisco Broadband Access Center DPE CLI Reference, Release 3.0	•PDF on the product CD-ROM •On Cisco.com at this URL: http://cisco.com/en/US/products/sw/netmgtsw/ps529/ prod_command_reference_list.html

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

The Product Documentation DVD is created monthly and is released in the middle of the month. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Tip

We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.

Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip

Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

•

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

•

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

•

Packet magazine is the magazine for Cisco networking professionals. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can subscribe to Packet magazine at this URL:

•

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

•

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

•

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

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