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Table Of Contents
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
Audience
This guide is for the networking or computer technician responsible for installing the Catalyst 3560 switch, hereafter known as the switch. We assume that you are familiar with the concepts and terminology of Ethernet and local area networking.
Purpose
This guide describes the hardware features of the Catalyst 3560 switch. It describes the physical and performance characteristics of the switch, explains how to install it, and provides troubleshooting information.
This guide does not describe system messages that you might receive or how to configure your switch. For more information, see the switch software configuration guide, the switch command reference, and the switch system message guide on the Cisco.com Product Documentation home page. For information about the standard Cisco IOS Release 12.1 or 12.2 commands, see the Cisco IOS documentation set from the Cisco.com home page at Service and Support > Technical Documents. On the Cisco Product Documentation home page, select Release 12.1 or 12.2 from the Cisco IOS Software drop-down list.
Organization
This guide is organized into these chapters:
Chapter 1, "Product Overview," is a physical and functional overview of the Catalyst 3560 switch. It describes the switch ports, the standards that they support, and the switch LEDs.
Chapter 2, "Switch Installation," has the procedures on how to power the switch, how to install the switch in a rack, on a wall, on a table, or on a shelf, and how to make port connections.
Chapter 3, "Troubleshooting," describes how to identify and resolve some of the problems that might arise when installing the switch.
Appendix A, "Technical Specifications," lists the physical and environmental specifications for the switches and the regulatory agency approvals.
Appendix B, "Connector and Cable Specifications," describes the connectors, cables, and adapters that can be used to connect to the switch.
Appendix C, "Configuring the Switch with the CLI-Based Setup Program," has an installation and setup procedure for a standalone switch.
Conventions
This document uses these conventions and symbols for notes, cautions, and warnings:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Related Publications
You can order printed copies of documents with a DOC-xxxxxx= number. For more information, see the "Obtaining Documentation" section.
These documents provide complete information about the switch and are available from this Cisco.com site:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat3560/index.htm
•Catalyst 3560 Switch Getting Started Guide (order number DOC-7816660=)
•Regulatory Compliance and Safety Information for the Catalyst 3560 Switch (order number DOC-7816665=)
•Release Notes for the Catalyst 3560 Switch (not orderable but available on Cisco.com)
Note Before installing, configuring, or upgrading the switch, see the release notes on Cisco.com for the latest information.
•Catalyst 3560 Switch Software Configuration Guide (order number DOC-7816156=)
•Catalyst 3560 Switch Command Reference (order number DOC-7816155=)
•Catalyst 3560 Switch System Message Guide (order number DOC-7816154=)
•Cluster Management Suite (CMS) online help (available only from the switch CMS software)
•Cisco Network Assistant online help (available from http://www.cisco.com/go/NetworkAssistant)
•Catalyst 3560 Switch Hardware Installation Guide (not orderable but available on Cisco.com)
•Cisco Small Form-Factor Pluggable Modules Installation Notes (order number DOC-7815160=)
•Cisco CWDM GBIC and CWDM SFP Installation Notes (not orderable but available on Cisco.com)
•Cisco Small Form-Factor Pluggable Modules Compatibility Matrix (not orderable but available on Cisco.com)
•Compatibility Matrix for 1000BASE-T Small Form-Factor Pluggable Modules (not orderable but available on Cisco.com)
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
Posted: Thu Apr 14 13:38:54 PDT 2005
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