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Table Of Contents

Preface

Document Change History

Objectives

Organization

Related Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Preface


Revised: Release 12.0(32)SY1, OL-8831-01, Rev. G6, July 19, 2007

This preface describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains the following sections:

Document Change History

Objectives

Organization

Related Documentation

Obtaining Documentation

Document Change History

Table 1 provides a list of the changes to this document.

Table 1 Document Change History Table 

Release No.
Revision
Date
Change Summary

12.0(31)S

Release 12.0(31)S

April 26, 2005

Initial release and 1st publication. Provides descriptions and installation instructions for the following SPAs installed in a Cisco 12000 SIP-400 or a Cisco 12000 SIP-600:

1-Port 10-Gigabit Ethernet SPA

5-Port 10 Gigabit Ethernet SPA

10-Port Gigabit Ethernet SPA

2-Port and 4-Port Clear Channel T3/E3 SPA

2-Port and 4-Port Channelized T3 SPA

1-Port OC-192c/STM-64 POS/RPR SPA

12.0(31)S2

Release 12.0(31)S2

September 22, 2005

Provides descriptions and installation instructions for the following SPAs installed in a Cisco 12000 SIP-600:

2-Port OC-48c/STM-16 POS SPA

12.0(32)S

Release 12.0(32)S

January 20, 2006

Support for the following SPA interface processor (SIP) hardware was introduced on the Cisco 12000 Series Routers:

Cisco 12000 SIP-401

Cisco 12000 SIP-501

Cisco 12000 SIP-601

Provides descriptions and installation instructions for the following SPAs installed in a SIP 401/501/601 on Cisco 12000 series routers:

1-Port 10-Gigabit Ethernet SPA

8-Port FastEthernet SPA

10-Port Gigabit Ethernet SPA

Support for the following hardware by the Cisco 12000 SIP-601 was introduced on the Cisco 12000 series router:

1-Port OC-192c/STM-64 POS/RPR SPA

1-Port OC-192c/STM-64 POS/RPR XFP SPA

Support for the following hardware by the Cisco 12000 SIP-501 and Cisco 12000 SIP-601 was introduced on the Cisco 12000 series router:

2-Port OC-48c/STM-16 POS SPA

12.0(32)SY

Release 12.0(32)SY

June 26, 2006

Support for the following hardware by the Cisco 12000 SIP-401, Cisco 12000 SIP-501 and Cisco 12000 SIP-601 was introduced on the Cisco 12000 series router:

8-Port Fast Ethernet SPA (SPA-8X1FE-TX-V2)

1-Port 10-Gigabit Ethernet SPA (SPA-1X10GE-L-V2)

2-Port Gigabit Ethernet SPA (SPA-2X1GE-V2)

5-Port Gigabit Ethernet SPA (SPA-5x1GE-V2)

10-Port Gigabit Ethernet SPA (SPA-10X1GE-V2)

2-Port OC-3c/STM-1 and OC-12c/STM-4 POS SPA

4-Port OC-3c/STM-1 and OC-12c/STM-4 POS SPA

4-Port OC-3c/STM-1 POS SPA

8-Port OC-3c/STM-1 POS SPA

Support for the following hardware by the Cisco 12000 SIP-501 and Cisco 12000 SIP-601 was introduced on the Cisco 12000 series router:

8-port OC-12c/STM-4 POS SPA

12.0(32)SY1

Release 12.0(32)SY1

September 12, 2006

Support for the following hardware by the Cisco 12000 SIP-501 and Cisco 12000 SIP-601 was introduced on the Cisco 12000 series router:

1-Port OC-48c/STM-16 POS SPA


Objectives

This document describes the SPA Interface Processors (SIPs) and shared port adaptors (SPAs) that are supported on the Cisco 12000 series routers. This document also describes how to install the supported SIPs and SPAs and how to troubleshoot the installation.

Organization

This document contains the following chapters:

Section
Title
Description

Chapter 1

Overview: Cisco 12000 Series Router SPA Interface Processors

Provides a SIP/SPA compatibility summary. For each supported SIP, provides a summary of SIP characteristics and a SIP overview.

Chapter 2

Overview: Cisco 12000 Series Router Shared Port Adapters

For each supported SPA, provides a summary of SPA characteristics and a SPA overview.

Chapter 3

Preparing to Install a SPA Interface Processor or a Shared Port Adapter

Describes the required tools, equipment, and safety guidelines for installing SIPs and SPAs.

Chapter 4

Installing and Removing a SPA Interface Processor

Describes the procedures for installing and removing a SIP on a Cisco 12000 series router.

Chapter 5

Installing and Removing a Shared Port Adapter

Describes the procedures for installing and removing a SPA on a Cisco 12000 series router. It also describes how to verify the SIP and SPA installation.

Chapter 6

Troubleshooting the Installation

Provides information for troubleshooting the installation of SIPs and SPAs. It also describes helpful debug commands and error messages.


Related Documentation

This section refers you to other documentation that also might be useful as you configure your Cisco xxxx series router. The documentation listed below is available online.

Cisco 12000 Series Router SIP and SPA Software Configuration Guide (Cisco IOS)

Cisco IOS Release Notes for Cisco 12000 Series Routers

Regulatory Compliance and Safety Information for Cisco 12000 Series Routers

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

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You can access international Cisco websites at this URL:

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Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

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You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

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We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies —  security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies —  psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

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http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

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or view the digital edition at this URL:

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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

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Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

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Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

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World-class networking training is available from Cisco. You can view current offerings at this URL:

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Posted: Wed Jul 18 19:20:32 PDT 2007
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