About this Guide

This document is a guide to the configuration and management of the Subscriber Manager (SM) application. It contains explanations of relevant concepts and terminology in addition to instructions on how to install, configure, and use the SM.

Note The guide assumes a basic familiarity with the telecommunications equipment and installation procedures, concepts of the Service Control Management Suite, the SCE 1000 and SCE 2000 platforms, and their related components.

This Cisco SCMS Subscriber Manager User Guide documents the application that processes subscriber records and maintains the subscriber database for use by the SCE platform. It contains instructions for installing the SM and the TimesTen database, editing and installing the configuration file, and managing the system using the Command-Line Utilities (CLU). It also specifies how to configure a Service Control deployment to support subscriber integration in its various forms.

Audience

This guide is intended for the system administrator and the networking or computer technician who is responsible for the on-site installation and configuration of the Subscriber Manager (SM) application. It is also intended for the operator who will be responsible for daily operations of the SM.

Document Revision History

Cisco Service Control Release	Part Number	Publication Date
Release 3.1.0	OL-7199-07	May, 2007

Cisco Service Control Release	Part Number	Publication Date
Release 3.0.6	OL-7199-06	January, 2007

Cisco Service Control Release	Part Number	Publication Date
Release 3.0.5	OL-7199-05	November, 2006

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Changes to the RPC.Server sections of the configuration file to include PRPC server security level. See RPC.Server Section.

Cisco Service Control Release	Part Number	Publication Date
Release 3.0.3	OL-7199-04	July, 2006

Cisco Service Control Release	Part Number	Publication Date
Release 3.0.3	OL-7199-03	May, 2006

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Updated installation software requirements to include Solaris 10 and Red Hat 4.

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Updated installation procedures to reflect removal of support for TimesTen, DSNs, and Java.

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Added new sections detailing the RDR Server configuration. See RDR Server Section.

Cisco Service Control Release	Part Number	Publication Date
Release 3.0	OL-7199-02	December, 2005

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Reorganization of documentation. No major changes or new features were added to this revision.

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Change in RAM and Memory Configuration Parameters Versus Number of Subscribers table.

Organization

Cisco Service Control Release	Part Number	Publication Date
Release 2.5.7	OL-7199-01	August, 2005

Table 1
Chapter	Title	Description
Chapter 1	General Overview	Presents an overview of the Cisco Service Control Solution and the SCE platform
Chapter 2	Introducing the Subscriber Manager	Describes the Subscriber Manager solution, the handling of subscribers, the fundamentals and management of the SM application
Chapter 3	Subscriber Manager Fail-Over	Describes topics that are related to using the Subscriber Manager together with clusters and redundancy.
Chapter 4	Installation and Upgrading	Describes the installation and basic configuration procedures for the SM and how to perform an upgrade of the SM
Chapter 5	Configuration and Management	Describes the SM configuration and management procedures and how to use the Command-Line Utilities (CLU)
Appendix A	Configuration File Options	Provides a description of all parameters that can be configured by using the Subscriber Manager configuration file
Appendix B	Command-Line Utilities	Describes the Command-Line Utilities (CLU) that the SM uses to manage and maintain the application
Appendix C	CPE as Subscriber in Cable Environment	Deals with the special case when the Customer Premise Equipment (CPE) is considered as the subscriber in the Cisco Service Control solution for a cable environment, such as DSL and Wireless.
Appendix D	Troubleshooting	Describes the error messages, probable causes, and solutions of the SM application
Appendix E	Veritas Cluster Server	Provides basic guidelines for the Veritas Cluster Server configuration in an SM cluster installation
	Glossary

Related Publications

Use this Cisco SCMS Subscriber Manager User Guide in conjunction with the following Cisco documentation:

Document Conventions

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Screen font is used for examples of information that are displayed on the screen.

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Vertical bars ( | ) indicate separate alternative, mutually exclusive elements.

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Braces within square brackets ( [{}] ) indicate a required choice within an optional element.

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the guide.

Timesaver

Means the described action saves time. You can save time by performing the action described in the paragraph.

Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents. To see translated versions of warnings, refer to the Regulatory Compliance and Safety Information document that accompanied the device.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: