Preface

This preface describes who should read the Cisco Application and Content Networking Software E-CDN Administrator's Guide, how it is organized, and its document conventions.

Document Objectives

This administration guide provides detailed information about how to use the Cisco Application Content Networking Software (ACNS) Enterprise Content Delivery Network (E-CDN) application for network administrators and media managers. The person responsible for managing the E-CDN application Content Distribution Manager, Content Routers, and Content Engines should be experienced with the following topics:

This guide provides step-by-step instructions for using the E-CDN application software. It assumes that the Content Distribution Managers, Content Routers, and Content Engines are physically present and have been installed and activated, as outlined in the Cisco Content Delivery Networking Products Getting Started Guide.

Audience

This guide is intended for network and media administrators who are going to configure and use the E-CDN application. Administrators should be familiar with the following topics:

Organization

Chapter	Title	Description
Chapter 1	Introducing the Cisco Application and Content Networking Software E-CDN Application	Contains an overview of the ACNS E-CDN application.
Chapter 2	Configuring Content Delivery Network Devices	Describes how to use the Content Distribution Manager to configure and maintain devices on your CDN.
Chapter 3	Working with the Content Delivery Network	Describes how to use the Content Distribution Manager interface to establish, populate, and maintain content channels.
Chapter 4	Administering the System Software	Introduces basic system maintenance procedures such as rebooting devices, reconfiguring devices, moving devices between administrative domains, and backup and restore operations. It also contains application log file information.
Appendix A	Error Messages	Documents CDM error messages and workarounds for common problems.

Conventions

Convention	Description
boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
[ ]	Elements in square brackets are optional.
{x \| y \| z}	Alternative keywords are grouped in braces and separated by vertical bars.
[x \| y \| z]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	An unquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks.
`screen` font	Terminal sessions and information the system displays are in `screen` font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screen font.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
< >	Nonprinting characters, such as passwords, are in angle brackets.

Related Documentation

For additional information about the E-CDN application, refer to the following documentation. These documents contain installation (Installation Wizard), configuration, and command reference information regarding the E-CDN application software.

For information about hardware platforms related to the E-CDN application, refer to the following documents:

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Documentation Feedback

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

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Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

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