Appendix A: Error Messages

Error Messages

Error Messages

This appendix describes error messages that you may encounter when using the Content Distribution Manager. These messages may appear as popup windows or be listed in the system log.

Each message corresponds to an error condition encountered by the Content Distribution Manager or Content Engine in attempting to carry out a requested action.

The same error message may be produced by more than one action. The exact message text may differ slightly in your system log as a result of system-supplied variables inserted into the message text that are specific to your installation.

Error Message Error in bandwidth specification.

Explanation This error occurs when administrators, using the bandwidth feature of the Content Distribution Manager, attempt to add a new replication bandwidth value for a Content Engine. An incorrect (usually nonnumeric) value has been entered in the Bandwidth field.

Recommended Action In the Bandwidth field, enter the bandwidth value that you want the Content Engine to use when replicating media. This value must be a nonnegative integer and no greater than 100 (for example, 0, 10, 90, and so on). Click Save Changes when you have finished.

Error Message Error in time specification.

Explanation This error occurs when administrators, using the bandwidth feature of the Content Distribution Manager, attempt to set the start time (From) and end time (To) for replication at a particular bandwidth on a selected Content Engine. An unacceptable time value has been entered in the From or To field. Invalid values may be nonnumeric or an invalid hour or minute based on the 12-hour clock.

Recommended Action In the From and To fields, enter correct start and end times with hour and minute specifications based on a 12-hour clock. Valid start and end times are between 12:00 a.m. and 11:59 p.m. Click Save Changes to save your work when you are finished.

Error Message Gateway not specified. Gateway should be in dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, using the TCP/IP feature of the Content Distribution Manager, attempt to specify a TCP/IP address for a selected Content Engine or Content Distribution Manager (in lieu of obtaining the TCP/IP settings using DHCP). A valid IP address has not been entered in the Gateway field, which identifies the network gateway device (or router) through which traffic must pass to reach the selected device.

Recommended Action Enter an IP address for the gateway device in the Gateway field. IP addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 172.16.0.0. Click Save Changes when you have finished.

Error Message Improper DNS domain name specified. The name can contain only alphanumeric characters, periods, dashes, and underscores, e.g., `My-DNS-Server.MyCompany.com'.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, attempt to identify a device (Content Distribution Manager or Content Engine) on the network with a user-friendly "alias" provided by a domain name server (DNS). A name has been entered in the Domain field that cannot be validated by the DNS servers listed. Domain names are typically alphanumeric and must reference an existing domain that has been established by the network administrator.

Recommended Action Enter a correct name for the defined network domain. Domain names are normally alphanumeric but can also contain periods and dashes.Other nonstandard characters are not accepted.

If the name is entered correctly, make sure that you have properly identified the domain name server in the DNS Server fields that contain the alias information for the domain you specified. You can add DNS names by clicking Add Server, entering the full name or IP address (in "dotted quad" format) of the DNS server that will validate the device name you entered, and clicking Save Changes.

Error Message Improper DNS host name specified. The name can contain only alphanumeric characters, e.g., `MyCDM'.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, attempt to identify an E-CDN device (Content Distribution Manager or Content Engine) on the network with a user-friendly "alias" provided by a domain name server (DNS). A name has been entered in the Host field that cannot be validated by the DNS servers you listed. Host names are typically alphanumeric and must reference an existing device name listed on one of the network domain name servers.

Recommended Action Enter a correct host name for the device in the Host field. Host names must be made up of alphanumeric characters.

If the host name is entered correctly, make sure that you have properly identified the domain name server in the DNS Server field that contains the alias information for the host you specified. You can add DNS names by clicking Add Server, entering the full name or IP address (in "dotted quad" format) of the DNS server that will validate the device name you entered, and then clicking Save Changes.

Error Message Improper DNS server address specified. The address must be in dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, attempt to identify a domain name server (DNS) that stores "alias" information for one or more E-CDN devices. An address has been entered in the DNS Server field that is invalid. Incorrect values are nonnumeric or may have been entered in the incorrect format.

Recommended Action Enter a correct IP address for the machine acting as your DNS server in the DNS Server field. IP addresses must be numeric, nonnegative integers, and must be entered in "dotted quad" format, for example, 172.16.0.0. Click Save Changes.

Error Message Improper gateway specified. Gateway should be in dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, using the TCP/IP feature of the Content Distribution Manager, attempt to specify a TCP/IP address for a selected Content Engine or Content Distribution Manager (in lieu of obtaining the TCP/IP settings using DHCP). An invalid number has been entered in the Gateway field, which identifies the network gateway device (or router) through which traffic must pass to reach the selected device. Incorrect values entered are nonnumeric, or may have been entered in the incorrect format.

Recommended Action Enter a correct IP address for the gateway device in the Gateway field. IP addresses must be numeric, nonnegative integers, and must be entered in "dotted quad" format, for example, 192.16.0.0. Click Save Changes when you have finished.

Error Message Improper IP address specified. The address should be in dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, using the TCP/IP feature of the Content Distribution Manager, attempt to specify a TCP/IP address for a selected Content Engine or Content Distribution Manager (in lieu of obtaining the TCP/IP settings using DHCP). An invalid number has been entered in the IP Address field, which identifies the network address of the selected device. Incorrect values are nonnumeric, or may have been entered in the incorrect format.

Recommended Action Enter a correct IP address for the device in the IP Address field. IP addresses must be numeric, nonnegative integers, and must be entered in "dotted quad" format, for example, 192.16.0.0. Click Save Changes when you have finished.

Error Message Improper media name specified. The following characters are not allowed: (,), +, =, },{, [,],", \, |,:

Explanation This error occurs when administrators, using the Media Importer option from the Channel Editor menu of the Content Distribution Manager, attempt to import a media file with an invalid name to a Content Distribution Manager. Filenames cannot contain the following characters: (,), +, =, },{, [,],", \, |,:

Recommended Action Verify that the filename is correct. If not, in the Files field, enter the correct name for the media files that you are trying to import.

If the files are named correctly but have filenames that include invalid characters, you need to rename the media files you are attempting to import, replacing any nonsupported characters with alphanumeric characters or other supported characters, such as the underscore (_) character. An asterisk (*) character in the Files field returns all files in the destination specified by the URL. Click Get List of Files when you have finished to display the matching filenames and begin the import process.

Error Message Improper proxy exception specified. The exception should be in the following format: 127.0.0.0/8.

Explanation This error occurs when administrators, using the proxy server feature of the Content Distribution Manager, attempt to specify the TCP/IP address for a selected Content Engine or Content Distribution Manager that does not use the established proxy server to access the Internet. An invalid number has been entered in the Exceptions field. Incorrect values may be nonnumeric, or may have been entered in the incorrect format.

Recommended Action Enter a correct IP address for the device in the Exceptions field, and click Save Changes. IP addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 192.16.0.0.

Error Message Improper proxy port specified. The port should be a numerical value, for example: 8086.

Explanation This error occurs when administrators, using the proxy server or TCP/IP features of the Content Distribution Manager, attempt to specify the port number used by the proxy server or by the selected device. Traffic sent to and from the device passes through this port. An invalid number has been entered in the Port field. Incorrect values are nonnumeric, or may have been entered in the incorrect format, or may point to a nonexistent port number.

Recommended Action Enter a correct port number for the selected device, or the HTTP or secure address for the proxy server in the Port field, for example, 80 or 8086. A colon is not required before the port number. Click Save Changes when you have finished.

Error Message Improper subnet mask specified. The mask should be in dotted quad format, for example: 255.255.0.0.

Explanation This error occurs when administrators, using the TCP/IP feature of the Content Distribution Manager, attempt to specify an address for the local-area network subnet. An invalid number has been entered in the Subnet Mask field, which identifies the subnet address. Incorrect values are nonnumeric, or may have been entered in the incorrect format.

Recommended Action Enter a correct address for your network subnet in the Subnet Mask field. Subnet addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 255.255.255.224. Click Save Changes when you have finished.

Error Message No DNS domain name specified.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, forget to identify a domain name server (DNS). The DNS stores "alias" information for one or more E-CDN devices so that they may be referred to and "called" with user-friendly names, rather than numeric IP addresses. A name has not been entered in the DNS Server field.

Recommended Action Enter an IP address for the machine acting as your DNS server in the DNS Server field. IP addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 192.16.0.0. Click Save Changes when you have finished.

Error Message No DNS host name specified.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, attempt to identify an E-CDN device (Content Distribution Manager or Content Engine) on the network with a user-friendly "alias" provided by a domain name server (DNS). A name has not been entered in the Host Name field. Host names are typically alphanumeric and must reference an existing device name that is being tracked by a network domain name server.

Recommended Action Enter a correct name for the device in the Host Name field, and then click Save Changes. Host names must be made up of alphanumeric characters.

Error Message No DNS server specified.

Explanation This error occurs when administrators, using the DNS feature of the Content Distribution Manager, attempt to identify a domain name server (DNS) that stores "alias" information for one or more E-CDN devices. A name has not been entered in the DNS Server field.

Recommended Action Enter a correct IP address for the machine acting as your DNS server in the DNS Server field. IP addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 192.16.0.0. Click Save Changes when you have finished.

Error Message No STUDIO-ADDRESS-INFO record found.

Explanation This error occurs if one or more of your Content Distribution Manager's has lost contact with your network. Loss of contact may be due to media failure on the machine hosting your Content Distribution Manager, power loss, or some other event.

Recommended Action Try rebooting your Content Distribution Manager manually, or using the System reboot feature found on the System screen. If rebooting the Content Distribution Manager fails to resolve the problem, contact the Cisco Systems Technical Assistance Center.

Error Message Passwords do not match. Please try again.

Explanation This error occurs when users or administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to add or edit a password for an existing user. The E-CDN requires that the new password be entered twice to confirm its correct spelling. The two passwords entered do not match each other.

Recommended Action Reenter the password in both the Enter Password and Re-Enter Password fields to ensure that you have spelled the intended password correctly. When you have entered it correctly in each column, click Add User (if this password is for a new CDN user), or click Change (if this is an update to an existing user password).

Error Message Please enter password in both text boxes.

Explanation This error occurs when users or administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to edit a password for an existing user. The E-CDN application requires that the new password be entered twice to confirm its spelling. The password was entered into only one of the two required fields.

Error Message Please enter the new user password in both text boxes.

Explanation This error occurs when administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to register a password for a new user. The E-CDN application requires that the new password be entered twice to confirm its spelling. The password was entered in only one of the two required fields.

Error Message Please specify a User Name.

Explanation This error occurs when users or administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to create a new user. The E-CDN application requires that all new users be assigned a username consisting of alphanumeric characters. A username has not been entered in the User Name field.

Recommended Action Enter a name for your new user in the field adjacent to the Add User button. The name cannot contain any spaces, though most other characters (alphanumeric and otherwise) are acceptable. After you have entered a name for the new user, enter the password in both the Enter Password and Re-Enter Password fields and click Add User.

Error Message Please specify a User Name other than `admin'.

Explanation This error occurs when users or administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to create a new user with the name "admin." The E-CDN application requires that all new users have unique names. The "admin" username is already used as the default login.

Recommended Action Enter a unique name for your new user in the field adjacent to the Add User button. The name cannot contain any spaces, though most other characters (alphanumeric and otherwise) are acceptable. After you have entered a name for the new user, enter the password in both the Enter Password and Re-Enter Password fields and click Add User.

Error Message Please verify that you have entered a correct bandwidth value.

Explanation This error occurs when administrators, using the Bandwidth option from the Devices menu of the Content Distribution Manager, attempt to modify the default replication bandwidth for a Content Engine. The default bandwidth is the first listed replication setting for any Content Engine. An incorrect (usually nonnumeric) value has been entered in the Bandwidth field.

Recommended Action With the correct device selected, click the Edit button for the device default replication setting (the first listed setting). Enter an acceptable bandwidth value in the Bandwidth field. Bandwidth values must be nonnegative integers. Click Save Changes when you have finished.

Error Message Please verify that you have entered a correct playback bandwidth value.

Explanation This error occurs when administrators, using the Bandwidth option on the Devices menu of the Content Distribution Manager, attempt to add a new default playback bandwidth value for a Content Engine. An incorrect (usually nonnumeric) value has been entered in the Playback field.

Recommended Action In the Playback field, enter the bandwidth value that you want the Content Engine to use when streaming media for playback. This value must be a nonnegative integer. Click Save Changes when you have finished.

Error Message Start and stop time must be different.

Explanation This error occurs when administrators, using the Bandwidth feature of the Content Distribution Manager, attempt to set the start time (From) and end time (To) for replication at a particular bandwidth on a selected Content Engine. An identical time value has been entered into the From and To fields. You must designate a valid duration using the From and To fields, in which the start time (From) value is earlier than the end time (To). Replication jobs cannot span days (that is, run later than 11:59 p.m.).

Recommended Action Enter a valid start and end time in the From and To fields provided, with a start time earlier than the end time, and all times specified between 12:00 a.m. and 11:59 p.m. Click Save Changes when you have finished.

Error Message Start time must be before stop time.

Explanation This error occurs when administrators, using the Bandwidth option on the Devices menu of the Content Distribution Manager, attempt to set the start time (From) and end time (To) for replication at a particular bandwidth on a selected Content Engine. A start time value has been entered in the From field that is later than the value entered for the end time in the To field. You must designate a valid duration using the From and To fields, with the start time earlier than the end time. Replication jobs cannot span days (that is, run later than 11:59 p.m.).

Recommended Action Enter a valid start and end time in the From and To fields provided, with the start time earlier than the end time, and all times specified between 12:00 a.m. and 11:59 p.m. Click Save Changes when you have finished.

Error Message User Name cannot contain spaces.

Explanation This error occurs when administrators, working with the Users option from the Device Editor menu of the Content Distribution Manager, attempt to create a new user. The E-CDN application requires that all new users be assigned a username consisting of alphanumeric characters. Blank spaces are not allowed. A username has been entered in the User Name field that contains spaces.

Error Message You have to specify Remote Announce address in the dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, working with the PC Folders option from the Device Editor menu of the Content Distribution Manager, attempt to specify the network address of the remote announce machine or the subnet on which it resides. The remote announce option guarantees that machines in a different subnet from the CDN devices can communicate with the E-CDN server to coordinate media import. An address for the machine or the subnet that it was on was not specified.

Recommended Action Enter a correct address for the machine that will be serving as your remote announce machine, or enter the address of the subnet in the Remote Announce field. Addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 192.16.0.0. Click Save Changes when you have finished.

Error Message You have to specify WINS server address in the dotted quad format, for example: 127.0.0.1.

Explanation This error occurs when administrators, working with the PC Folders option from the Device Editor menu of the Content Distribution Manager, attempt to specify the network address of the Windows Internet Naming Service (WINS) server that is used to match IP addresses with NetBIOS names. Either an address was not specified for the WINS server, or the address that was specified is invalid.

Recommended Action Enter a correct IP address for the machine that will be serving as your WINS server in the WINS Server field. Addresses must be numeric, nonnegative integers and must be entered in "dotted quad" format, for example, 10.10.10.1. Click Save Changes when you have finished.

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Error Messages