cc/td/doc/product/webscale/gss/gss_1_0
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Table Of Contents

Preface

Document Objectives

Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center


Preface


This preface discusses the objective, intended audience, and organization of the Cisco Global Site Selector Configuration Guide and defines the conventions used to convey instructions and information.

This preface contains the following sections:

Document Objectives

Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Document Objectives

This guide explains the basic features of the Cisco Global Site Selector (GSS) and provides instructions for the proper installation, configuration, and monitoring of the GSS product. Steps for troubleshooting many common problems are also provided.

Audience

To use this configuration guide, you should be familiar with the Global Site Selector 4480 hardware. In addition, you should be familiar with basic TCP/IP and networking concepts, router configuration, Domain Name System (DNS), the Berkeley Internet Name Domain (BIND) software or similar DNS products, and your organization's specific network configuration.

Document Organization

This guide includes the following chapters:

Chapter
Title
Description

Chapter 1

Introducing the Global Site Selector

Describes the basic concepts underlying the GSS product as well as important GSS-related terms.

Chapter 2

Getting Started

Describes the process of configuring the Global Site Selector 4480 hardware to act as a Global Site Selector or Global Site Selector Manager device and then configuring request routing on your GSS network.

Chapter 3

GSS Administration and Troubleshooting

Provides step-by-step instructions on resolving common GSS-related problems.

Chapter 4

Monitoring GSS Performance

Describes techniques for monitoring the online status and performance of your GSS devices.

Glossary

Glossary

Defines key terms related to the GSS product.


Document Conventions

Command descriptions use the following conventions:

boldface font

Commands and keywords are in boldface.

italic font

Variables for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{x | y | z}

Alternative keywords are grouped in braces and separated by vertical bars.

[x | y | z]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks.


Screen examples use the following conventions:

screen font

Terminal sessions and screen output are displayed in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Variables for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

[   ]

Default responses to system prompts are in square brackets.

!, #

An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.


Graphical user interface elements use the following conventions:

boldface font

Button names are in boldface font.

italic font

Directories and filenames are in italic font.


Notes and cautionary statements use these conventions:


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.



Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Related Documentation

For additional information, refer to the following documentation:

Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series

Cisco Global Site Selector 4480 Hardware Installation Guide

Cisco Global Site Selector Command Reference

Release Notes for Cisco Global Site Selector Release 1.0

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.


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Posted: Mon Mar 21 11:15:42 PST 2005
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