CER Group Name

The name of the server group. This name is used for your informational purposes only, so create a name you will find useful.

Peer TCP Port

The TCP port used for communications between CER servers within the server group. If you do not want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts a CER server should wait before declaring an unresponsive CER server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval

The number of seconds between sending heartbeat messages to the other CER server in the cluster.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes, or 3 hours. The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully-qualified name of the mail server (for example, email.domain.com).

Configure an email server if you want ER to send email or email-based pages to security officers when an emergency call is made.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security will come from this email account.

Notes

Any notes you want to enter to help you understand the use of the server group.

Enable Syslog

Whether to write log messages to the CiscoWorks2000 Syslog Collector.

Syslog Server

The name of the server running the CiscoWorks2000 Resource Manager Essentials Syslog Collector.

Enter the fully-qualified DNS name of the server, for example, cw2k.domain.com.

You can only enter a server name if you select Enable Syslog.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

UDP Port Begin

The start of the range of UDP ports that the CER server will use for telephone calls.

The range is 1024 to 65535.

Inter CER Group Route Pattern

The route pattern that other CER groups will use to route emergency calls to this group, for example, 1000.911.

The pattern can only consist of numbers and dots.

See the "Creating Route Patterns for Inter-CER-Group Communications" section for a more detailed explanation of this number.

PSAP Callback Route Point Pattern

The CTI route point you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).

The number can only consist of numbers and Xs.

See the "Creating the Emergency Call Route Points" section for more information.

ELIN Digit Strip Pattern

The digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.

This string must be part of the PSAP Callback Route Point Pattern.

Route Point for Standby CER Server

The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.

See the "Creating the Emergency Call Route Points" section for more information.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Servers list

A list of servers you already created. Click on a server to see the settings for that server.

You can configure a maximum of two servers per server group.

Insert button

Click Insert to add the server to the servers list

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

New button

Click New to add another server.

Only available when viewing the settings of an existing server.

Delete button

Click Delete when viewing a server's settings to delete the server from the group.

Only available when viewing the settings of an existing server.

Update button

Click Update when viewing an existing server's settings to save changes you make to the settings.

Only available when viewing the settings of an existing server.

Server Name

The name of the server. Enter a name you find meaningful.

The first server you configure for a group becomes the primary server.

Host Name/IP Address

The DNS name or IP address of the CER server. Cisco recommends that you use the IP address.

If you use a DNS name, that name must be reachable by all other CER servers that are in the same CER cluster.

Debug Package List

A selection of subsystems for which you need to collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.

See the "Collecting Trace and Debug Information" section for an explanation of each field.

Trace Package List

A selection of subsystems for which you need to collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.

If you select a subsystem for debug, you do not have to select it for trace.

See the "Collecting Trace and Debug Information" section for an explanation of each field.

List licenses

A list of the product licenses you have entered. Click on a key to see details about the key.

Key details include license number, installation date, and comments.

Insert button

Click Insert to add the license to the list of license keys.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

New button

Click New to enter a new license key.

This button only appears if you are viewing an existing license.

License Key

Enter the license key for Cisco CER.

List of Servers

Each CER server in the group is listed along with its current status.

If a server is not running, the Start button appears, and you can restart the server by clicking Start.

If a server is running, the Stop button appears, and you can stop it by clicking Stop.

See the "Starting and Stopping a CER Server" section for information on the meaning of the icons shown on this page.

Find ERL

Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria.

From the search results list, you can:

When copying an ERL, information that must be unique in an ERL is not copied.

See the "Add New ERL; ERL Information" section for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See the "Add New ERL; ERL Information" section for more information.

Configure Default ERL

Click Configure Default ERL to create the ERL that will be used as the initial ERL assigned to switch ports when they are first discovered.

The default ERL is also assigned to any unlocated phones.

Unless you are using Emergency Responder to manage a single small building (in which case you only need one ERL), the default ERL is not typically used as the permanent ERL for any switch port or phone.

See the "Add New ERL; ERL Information" section for more information.

Export ERL/ALI Data

Click Export ERL/ALI Data to create a file containing your ERL/ALI configuration. Send this file to your service provider so that they can update the required databases.

See the "Export ERL/ALI Data" section for information on exporting ERL data.

You must export ERL/ALI data and submit it to your service provider so emergency calls are routed to the correct public safety answering point (PSAP) and so that the PSAP has access to the location information when receiving an emergency call.

Import ERL Data

Click Import ERL Data to create ERLs using information stored in a separate file. By importing ERL data, you can create many ERLs at one time.

See the "Import ERL Data" section for information on importing ERL data.

ERL Name

The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team will see when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.

For example, if you are creating an ERL for each floor in a three story building called Building J, your ERL names might be BldgJ-Floor1, BldgJ-Floor2, BldgJ-Floor3.

Work with your security team to develop and ERL naming strategy.

You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.

Notes

Any notes you want to make about the ERL.

These notes are not available to CER end users (security personnel).

ELIN Settings

The combination of a route pattern and a telephone number that jointly route the emergency call to the PSAP and provide the PSAP with a call-back number if the PSAP needs to call the emergency caller after disconnecting the call.

To add a route point-ELIN combination, enter the information and click Add.

To change an existing combination, select it in the list, change the information in the edit boxes, and click Update.

To remove a combination, select it in the list and click Remove.

See the "Setting Up the ELIN Numbers to Route Emergency Calls and Enable PSAP Callbacks" section for information on configuring these numbers in Cisco CallManager.

Each ERL must have unique ELINs. The number of ELINs you define determines how many callbacks you can support. ELINs are used in order as emergency calls are made, and recycled as needed. For example, if you define two ELINs for an ERL, and three emergency calls are made, the PSAP will not be able to recontact the first emergency caller.

However, concurrent emergency calls are not limited by the number of ELINs: you could have ten active emergency calls even if you only have two ELINs. The number of ELINs only controls PSAP callback capability.

Onsite Alert Settings

Select the onsite alert (security) personnel assigned to the ERL. These are the people who are notified when an emergency call is made from the ERL.

You must first add the person to Emergency Responder. See the "Onsite Alert Settings" section for more information.

ALI Details

Click ALI Details to view or change the automatic location information (ALI) of an ERL. The ALI provides detailed information about the location of the ERL, such as street address and phone number.

See the "ALI Information (for ERL)" section for information about the ALI fields.

Insert button

Click Insert to save your changes to the new ERL.

The Insert button is only available when creating a new ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update to save your changes to the ERL.

The Update button is only available when changing an existing ERL.

Copy button

Click Copy to create a duplicate of the ERL and its associated ALI.

Information that must be unique in an ERL is not copied.

Close button

Click Close to close the window. You must click Update or Insert to save your changes before clicking Close.

Select a Tag

Select the tag whose associated ALI data you want to load into the window. You can then edit the information for this specific ALI.

You can simplify the entry of ALI data by setting up tags in a file called validate.txt. This page explains where to place the file, and where to find the samplevalidate.txt file, which explains the format of the file.

When you create a tag, you enter information that will be common between several ALIs, such as company name, city, state, and so forth. For example, if you have a 25-story building, and you are creating an ERL for each floor, you could create a tag called "25story." Then, instead of retyping the information for the building 25 times, you simply select a tag and the ALI data is loaded with the data you defined for the tag.

House Number

The number from the postal street address for the building (for example, the "170" in 170 West Tasman Dr.)

The number can be up to 10 characters, but your service provider might only support 8 character numbers.

House Number Suffix

The number extension (such as /2) for the house number, if any.

Street Name

The street name from the postal address for the building.

You are limited to 60 characters.

Prefix Directional

A leading directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Street Suffix

The type of street. Select the type from the drop-down list, and the field is filled with one of the abbreviations accepted by the U.S. Postal Service Publication 28, for example, AVE for Avenue.

You can also type in the suffix. You are limited to 4 characters.

Post Directional

A trailing directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Community Name

The community name for the address, for example, a city, town, or district name.

You are limited to 32 characters.

State

The 2-digit state abbreviation.

You are limited to 2 characters.

Main NPA

The 3-digit area code of the main number associated with the ERL.

Customer Name

The subscriber name associated with the ERL, typically, your company's name.

You are limited to 32 characters.

Class of Service

Select the class of service for the ERL.

If you do not know your class of service, ask your service provider.

Type of Service

Select the type of service for the ERL.

If you do not know your class of service, ask your service provider.

Exchange

The Local Exchange Carrier (LEC) exchange identifier for the serving telephone office for the phone.

You are limited to 4 characters. Ask your service provider for this identifier.

Main Telephone No.

The main phone number associated with the ERL. This might be the number of the security office for the ERL.

You are limited to 7 characters.

Order Number

The service order number of the activity of establishing or updating this record.

You are limited to 10 characters. Work with your service provider to determine a valid order number, if one is needed.

Extract Date

The date on which the record was created.

This is a read-only field.

County

The county identification code for the zone. In the USA, use the FIPS code assigned to the county by the U.S. Census Bureau.

You are limited to 4 characters.

Company ID

Your NENA-registered company identification code.

You are limited to 5 characters.

Zip Code

The postal zip code for the address.

You are limited to 5 characters.

Zip Code Extension

The postal zip code "plus four" number.

You are limited to 4 digits.

Customer Code

Your customer code. Ask your service provider if you do not know your code.

You are limited to 3 characters.

If you change this field, CER generates two records: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the next time you export ALI: you must ensure you submit this export file to the service provider.

Comments

Optional comments. These comments might be displayed at the PSAP if an emergency call is made from this ERL.

You are limited to 30 characters.

Longitude

The longitude of the ERL.

You are limited to 9 digits.

Latitude

The latitude of the ERL.

You are limited to 9 digits.

Elevation

The elevation of the ERL.

You are limited to 5 digits.

TAR Code

The taxing area rate code.

You are limited to 6 characters.

Location

Additional location information, in free form, to help identify the exact location of the phone.

This information is displayed to your security personnel along with the ERL name when an emergency call is made, so use this field to help locate the caller. For example, you might repeat the street address that is defined in several separate fields elsewhere on this page.

You are limited to 60 characters.

Reserved

Information your service provider might require to create a valid ALI file.

Ask your service provider if you need to enter anything into the reserved area.

Save ALI Info button

Click Save ALI Info to save your changes.

This button is only available when entering information for a new ERL.

Update ALI Information button.

Click Update ALI Information to save your changes.

This button is only available when viewing a previously configured ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Close button

Click Close to close the window.

Select Action

Which type of data to export, either ERL or ALI:

ALI data export includes the ELINs for the ERL.

Select Format

The file format to be used in the export file. For ERL data, either comma separated (CSV) or XML. For ALI data, NENA formats 2, 2.1, or 3.

File to Export

The name of the file you want to create. Do not include a file extension.

The file is exported to the location indicated on this page.

NENA Header fields

Information required to create a valid file for NENA purposes. These fields are only used if you are exporting ALI data.

Because you are required to send the ALI export data to your service provider, the data complies with NENA requirements.

Always submit an export file to your service provider. If you skip submitting an export file, subsequent export files might not have correct command information for the database update, and you will have to manually edit the export file to make it uploadable. Your service provider can provide you with error information if the database upload fails.

Export button

Click Export to create the export file.

Close button

Click Close to close the window.

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

Import button

Click Import to add data from the import file to your Emergency Responder configuration.

The imported data overwrites conflicting data in the CER configuration.

Close button

Click Close to close the window.

Onsite Alert ID

The identifier for the security contact. The names you use should be based on your site's identification strategy (for example, security ID or badge number). This field is used throughout Emergency Responder to identify the contact; for example, you will select from Onsite Alert ID's when assigning contacts to zones.

Use a naming strategy meaningful to your organization, but which will also be useful when configuring zones in Emergency Responder.

Contact Name

The security contact's name.

Contact No.

The telephone number for the security contact. This must be a voice telephone number: do not enter the number of a voice-mail system or an automated attendant.

When Emergency Responder gets an emergency call from a ERL, it calls the contact number of the security contact for the ERL and plays a pre-recorded message that includes the phone number that made the emergency call.

Email ID

The email address for the security contact, for example, email@domain.com.

When Emergency Responder gets an emergency call from a ERL, it emails the security contact for the ERL. If the email ID is for an email paging system, the contact receives a page instead of an email. The email or page includes the phone number that made the emergency call.

Insert button

Click Insert to add the contact to the list of contacts.

New button

Click New to add another contact.

Only available when viewing the information for an existing contact.

Update button

Click Update when viewing an existing contact's information to save changes you make to the information.

Only available when viewing the information for an existing contact.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Contacts List group

A list of security personnel already identified, with their contact information.

To change an entry, click it and the person's contact information is loaded in the edit boxes. Make your changes and click Update.

To delete an entry, click the delete icon on the same line as the entry. Before you can delete the entry, you must update the ERLs to which the person is assigned to remove the person from the ERL.

IP Address/Host Name

The IP address or host name of a switch whose SNMP read community string you are defining.

If you use the same read community string for all switches, you only need to define one entry: *.*.*.*.

If you use different read community strings for sets of switches, you can define each set, using variables and ranges. For example, if you have 10 switches from 10.1.115.0 to 10.1.125.0, you can use 10.1.115-125.0 as the IP address. You can also mix ranges and variables, such as *.*.115-125.*.

You are not defining your switches on this page, you are only associating IP address patterns to read community strings. Emergency Responder only tries to use the string with the specific switches you identify on the LAN Switch Details page. See the "LAN Switch Details" section for more information.

If two or more patterns match an IP address, CER uses the SNMP string associated with the most closely matching pattern.

Timeout

The time, in seconds, in which Emergency Responder should consider an attempted SNMP connection to a switch to have failed. See the explanation of Retries for more information.

Default is 10 seconds. The optimal value is 10 to 15 seconds.

Retries

The number of times Emergency Responder should attempt to contact a switch.

With each retry, the previous timeout is multiplied by 2, to ensure the switch has enough time to respond. For example, if you specify 10 for timeout, the first attempt times out in 10 seconds, the second attempt times out in 20 seconds, the third attempt times out in 40 seconds, and so forth.

Default is 2 retries. This does not include the initial attempt, that is, if retries is 2, Emergency Responder will attempt to contact a switch up to 3 times (the initial attempt plus 2 retries).

The optimal value is 2 to 3 retries.

Read Community

The SNMP read community string for the switch.

Default is public for any IP address not covered in the SNMP settings list.

Insert button

Click Insert to add the entry to the list of SNMP settings.

New button

Click New to add another SNMP setting.

Only available when viewing an existing setting.

Update button

Click Update when viewing an existing setting to save changes you make to the setting.

Only available when viewing an existing setting.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

List of SNMP settings

A list of SNMP settings that you have already defined.

To change an entry, click the entry to load the details into the edit boxes at the top of the page. Then make your changes and click Update.

To delete an entry, click the delete icon for the entry.

Incremental Phone Tracking Interval

The time, in minutes, between making updates to the known phone locations. This periodic update ensures that phones that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 30 minutes.

Add Schedule

Enter the schedule you want to add:

1. Select the days of the week when you want to run the switch-port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24 hour clock.

Cisco recommends that you run the switch-port and phone update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Insert button

Click Insert to add the schedule to the list of schedules.

New button

Click New to add another schedule.

Only available when viewing the information for an existing schedule.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Schedule entry

The list of schedules you have defined.

To change a schedule, click it to load it into the Modify Schedule area above the list. Then, make your changes and click Update.

To remove a schedule, click the delete icon for the schedule.

If any schedules overlap, only one schedule is run.

Cisco CallManager list

A list of Cisco CallManager servers defined for this CER group. Click a server to view the Emergency Responder configuration for the server.

Insert button

Click Insert to add the Cisco CallManager server to the list of servers.

New button

Click New to add another Cisco CallManager server.

Only available when viewing an existing server.

Update button

Click Update when viewing an existing server to save changes you make to the server.

Only available when viewing an existing server.

Delete button

Click Delete when viewing a server to delete that server from the Emergency Responder configuration.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Cisco CallManager

The IP address or DNS name of a Cisco CallManager server that is running Cisco CallManager and SNMP services.

Only add one server per Cisco CallManager cluster—Emergency Responder can identify the other servers in the cluster. The Cisco CallManager server you specify will represent the cluster in which it is a member.

When viewing a previously-defined Cisco CallManager server, Emergency Responder displays a CCM List link. Click CCM List to view a list of the Cisco CallManager servers that belong to the same cluster as the selected server.

CTI Manager

The IP address or DNS name of the CTI Manager used by the specified Cisco CallManager server.

CTI Manager User Name

The name of the user created in the Cisco CallManager server for Emergency Responder's use.

This user must have specific characteristics and device assignments. See the "Creating an Emergency Responder Cisco CallManager User" section for specific information.

CTI Manager Password

The password for the user.

Backup CTI Manager

The IP address or DNS name of the backup CTI Manager used by the specified Cisco CallManager server.

Telephony Port Begin Address

The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Emergency Responder calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.

You must first create this port in Cisco CallManager. See the "Creating the Required CTI Ports" section for more information.

Number of Telephony Ports

The number of CTI ports. Enter the number of CTI ports you created in Cisco CallManager. The number of ports is the number of concurrent calls Emergency Responder can make to onsite alert personnel.

The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Emergency Responder uses 3000, 3001, 3002, and 3003.

LAN Switch list

A list of the switches you have already defined, plus these commands:

Insert button

Click Insert to add the switch to the list of switches.

When you click Insert, Emergency Responder asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the switch to the configuration without running the process immediately.

See the "Manually Running the Switch-Port and Phone Update Process" section for information on running the process if you select not to run it immediately.

Discovered switch ports are initially assigned to the Default ERL.

New button

Click New to add another switch.

Update button

Click Update when viewing an existing switch to save changes you make to the switch.

Delete button

Click Delete when viewing a switch to delete that switch from the Emergency Responder configuration.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Locate Switch Ports

Click Locate Switch Ports to have Emergency Responder contact the switch and perform the switch-port and phone update process.

Switch Host Name/IP Address

The IP address or DNS name of the switch.

Notes

Any notes you want to keep about this switch.

Enable CAM based Phone Tracking

Select this if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Emergency Responder must use the CAM information on the switch to identify phones.

Select Format

The format to use for the file, such as CSV (comma separated values).

File to Export

The name of the file you want to create. Do not include the file extension.

Export button

Click Export to create the file. The Status box shows the status of the exportation.

The page includes information on the folder where the file will be saved.

Close button

Click Close to close the window.

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet, or to determine if your network management software can create the required format.

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

In case of Import conflicts

Select how Emergency Responder should handle conflicts between information in the import file and information already defined in the Emergency Responder configuration:

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration.

Emergency Responder asks you whether you want to run phone tracking on the imported switch. You must run phone tracking before you can configure the switch ports, so normally you should select OK. If you select Cancel, Emergency Responder imports the switches but does not run the phone tracking process.

If you elect not to run the phone tracking process, after importing the file, run the switch-port and phone update process. See the "Manually Running the Switch-Port and Phone Update Process" section.

Close button

Click Close to close the window.

Search criteria

Enter search criteria to select the ports you want to view or configure.

To view all ports, click Find without entering any criteria.

To narrow your search:

If you are configuring ports, you must first generate a list of ports on the Find tab.

Search results

The list of switch ports that match your search criteria, one line per port.

You can change the fields shown in the list, and change their order, by clicking on Edit Table View. This opens a separate window:

Click Apply to save your changes on the Edit Table View page. Click Close to close the window without making changes.

If a large number of ports match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

Step 1

Select the ports you want to configure by checking the corresponding box in the search results list.

To select all ports in the displayed list, check the box in the list heading.

Note You can only configure ports on one page at a time. If you select all ports, the selection does not include any other pages you might have generated in your port search.

Before you can configure a port, you must use the Find tab to list the port in the interface.

Step 2

Select the ERL you want to assign to the selected ports. You can type in the ERL name if you prefer.

You can also update the phone location for the selected ports. For example, you could enter the cubical or office number that the port serves. This information is sent to the onsite alert (security) personnel to help them locate the emergency caller.

All selected ports are assigned to the same ERL.

Ensure that the ERL you choose reflects the location of the device connected to the port, not the location of the switch. For example, if you have two floors, one ERL per floor, and one switch that is used by both floors, that switch should have ports in each ERL.

Step 3

Click Configure Ports to map the selected ports to the selected ERL.

You can continue to Step 4 or return to Step 1 to map additional ports. However, you must complete Step 4 before you can configure ports on additional pages of the search results.

Step 4

Click OK to commit your changes, Cancel to undo your changes.

Click Export to export the ERL to switch port configuration to another file. See the "Export Switch Port" section for more information.

Click Import to import a set of ERL-to-port mappings into the Emergency Responder configuration. See the "Import Switch Port" section for more information.

Select Format

The format to use for the file, such as CSV (comma separated values).

File to Export

The name of the file you want to create. Do not include the file extension.

Export button

Click Export to create the file. The Status box shows the status of the exportation.

The page includes information on the folder where the file will be saved.

Close button

Click Close to close the window.

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. You can use this sample information to create your import file in a spreadsheet, but it is easier to export the switch port information from CER, modify the export file using a spreadsheet program, and then import the modified file.

See the "Exporting Switch Port Information" section for information on exporting switch port information.

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration. ERL assignments in the import file override assignments that already exist in the CER configuration.

Port ERL configurations are only updated if Emergency Responder has discovered the port before you import the port configuration.

Close button

Click Close to close the window.

Select an ERL

Select the ERL you want to assign to the phones you select in the list of unlocated phones from the drop-down list, or type in the ERL name (the name you type must be an existing ERL).

Assign to Zone

Click Assign to Zone to assign the selected phones to the specified ERL.

List of unlocated phones

A list of the phones Emergency Responder could not assign to a specific ERL.

If the phone has moved to a switch served by a different CER group, the CER group name is shown for the phone in the list.

If there are a lot of unlocated phones, Emergency Responder uses more than one page to list them. You can only assign phones to ERLs from one page at a time. Use the links at the bottom of the list to move from page to page.

Line Number

The extension of the phone you want to define.

Phone Type

The type of phone, such as "analog." This field is for your information only.

This field is optional.

Version

The version of the phone's software, if any. This field is for your information only.

This field is optional.

IP Address

The IP address of the phone, if it is an IP phone.

MAC Address

The MAC address of the phone, if it is an IP phone.

ERL

The ERL to assign to the phone. Select the ERL from the drop-down list or type in a valid ERL name.

Insert button

Click Insert to add the phone to the list of phones.

The Insert button only appears when you are adding a phone.

New button

Click New to add another phone.

The New button only appears when you are viewing an existing phone.

Update button

Click Update when viewing an existing phone to save changes you make to the phone.

The Update button only appears when you are viewing an existing phone.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

The list of phones you have manually defined.

To change a phone's configuration, click the entry for the phone. The data is loaded into the edit boxes at the top of the page. Make your changes and click Update.

To delete a phone, click the delete icon on the phone's entry.

Search criteria

Enter search criteria to select the emergency calls you want to view.

To view all emergency calls, click Find without entering any criteria.

To narrow your search:

You can see either detailed call information, or summary information:

Call records

A list of emergency calls that match your search criteria.

If a large number of calls match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

CER only displays up to 400 call records for a given month. If there were more than 400 calls in a month, look at the call history logs for the call information for these calls. See the "Collecting Call History Logs" section for more information.

CER Groups list

A list of the Emergency Responder server groups that have are using the same Cisco CallManager database as the CER cluster database.

Click a group name to view the servers in the group.

The CER cluster consists of this set of CER groups. You create the cluster when installing CER servers. See the "Installing Cisco Emergency Responder on a New System" section.

Delete button

Click Delete to remove the CER group you are viewing from the CER cluster.

Only system administrators can delete a CER group from the cluster.

Delete a group from the cluster before you uninstall a CER group.

CER Group Name

The name of the server group.

Primary Server

The IP address or DNS name of the primary server in the group.

Standby Server

The IP address or DNS name of the standby, or backup server in the group.

Search criteria

Enter search criteria to select the ERLs whose audit history you want to view.

To view all ERLs, click Find without entering any criteria.

To narrow your search:

ERL Audit records

A list of ERL change records that match your search criteria. Each change to an ERL is recorded in a separate record, so a single ERL may have many audit records.

Each record explains the change to the ERL, who made the change, and when it was made.

If there are a large number of records match your search, Emergency Responder uses more than one page to list them. Use the links at the bottom of the list to move from page to page. You can also enter a page number in the Page field and press enter to go to a specific page.