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These topics describe the various roles for Emergency Responder users. The topics describe not only the use of the software, but help you understand the larger policy and procedure decisions your organization must make to determine how Emergency Responder fits into your organization's emergency response needs.
You probably already have emergency response policies and procedures in place. Consider how Emergency Responder fits into these policies and procedures, and work with your emergency response teams (onsite alert or security personnel) to update these procedures if necessary.
Consider training these personnel on these aspects of Emergency Responder:
Table 5-1 lists the recurring tasks for which an ERL administrator is responsible. A system administrator can also perform these tasks.
| Recurring Task | Description | More Information |
|---|---|---|
Assign ERLs to new or changed switch ports | If switches are added to the network, or if modules with additional ports are added to existing switches, assign the new ports ERLs. Search for ports that are assigned to the Default ERL. These are the ports you must reassign. | |
Create ERLs as required | As your business expands, create new ERLs as required. Work with the telephony administrators to obtain ELINs for the ERLs, and with the network administrator to get the new switches defined in CER. | |
Export ALI data and submit to your service provider | If you make changes to ALI data, add or remove ERLs, or change the ELINs assigned to an ERL (for example, by adding or removing them), export the ALI and resubmit it to your service provider. | |
Audit the manually defined phones | Regularly check your manual phone definitions to ensure each phone is still assigned to the correct ERL. Work with the telephony administrator to get notification of any adds, moves, or changes that involve these phones. Add phones as required. | |
Audit the unlocated phones list | Regularly audit the unlocated phones list, and work with the network administrator to determine why CER cannot locate the phones and to resolve the problems. | |
Add new onsite personnel or remove old ones; update phone numbers | As onsite alert personnel are added, define them in CER and assign them to the appropriate ERLs. Likewise, as personnel are removed, remove them from their ERLs and then from CER. Update phone numbers, email address, and other contact information as they change. |
Table 5-2 lists the recurring tasks for which a network administrator is responsible. A system administrator can also perform these tasks.
| Recurring Task | Description | More Information |
|---|---|---|
Add new switches | Add any switches you add to the network to the CER configuration. A switch is considered new if it has an IP address not defined in CER. | |
Remove old switches | Remove switches from the CER configuration if you remove them from the network. Non-existent switches in the CER configuration do not create problems, but they do increase the time required to do phone tracking, because CER's attempts to connect to the switch must time out before moving on to the next switch. | |
Update the SNMP read community if it changes | If you change the read community string on any defined switch, you must update the SNMP settings in CER. Until the setting is updated, CER will be unable to track phones attached to the switch. | |
Add or remove Cisco CallManager servers | If a Cisco CallManager cluster is added to the network, or one is removed, update the configuration for the CER group that supports the cluster. Although you have the authority to make these updates, your organization might assign the primary responsibility to the CER system administrator. |
Table 5-2 lists the recurring tasks for which a system administrator is responsible. A system administrator might also be responsible for some or all of the ERL and network administrators' tasks, as explained in the "Understanding the ERL Administrator's Role" section and the "Understanding the Network Administrator's Role" section.
| Recurring Task | Description | More Information |
|---|---|---|
Add additional CER groups | As telephones are added to the network, you might need additional CER groups. Install and define them and their telephony settings. Work with the telephony administrator to complete the required Cisco CallManager configuration. | |
Monitor the system and troubleshoot any problems | Help resolve any problems that arise. Work with the network and ERL administrators, and the telephony administrator, as appropriate. | |
Create new CER users; remove old users | As onsite alert personnel change, or as CER system, network, and ERL administrators change, add or remove them as required. | |
Add or remove Cisco CallManager servers | If a Cisco CallManager cluster is added to the network, or one is removed, update the configuration for the CER group that supports the cluster. Although you have the authority to make these updates, your organization might assign the primary responsibility to the CER network administrator. |
Posted: Wed Sep 18 10:35:22 PDT 2002
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