Table of Contents

A
B
C
D
E
F
G
H
I
L
M
N
O
P
R
S
T
U
V
W
Z

index

A

Active Call Timeout field   A-3

Add/Modify Phones page   A-47

adding

ERLs   4-21

onsite alert (security) personnel   4-20

switches   4-33

Add New ERL field   A-10

Add New ERL page   A-11

Add Schedule field   A-29

administration, troubleshooting   6-14

ALI (automatic location information)

definition   1-3

exporting   4-25

setting up   4-23

submission requirements   1-20

ALI Details field   A-14

ALI Information page   A-15

ANI (automatic number identification)   1-3

assigning

calling search space   3-4

ERL to switch ports and phones   4-40

phones to partition   3-4

Assign to Zone field   A-46

audit trail, ERL   4-27

B

backing up configuration   6-28

Backup CTI Manager field   A-32

busy signal   6-10

C

call history

troubleshooting   6-14

viewing   4-48

Call History page   A-49

calling search space

assigning   3-4

creating   3-3

Emergency Responder   3-6

CAMA (centralized automated message accounting)

definition   1-3

obtaining   1-18

CAM table use   4-29

capacity planning   1-15

CDP (Cisco Discovery Protocol)

CER server   6-26

phone requirements   1-8

switch requirements   4-29

CER cluster

database or LDAP directory   2-6

deleting CER group   6-21

identifying server group members   6-21

inter-CER-group route patterns   3-19

troubleshooting   6-18

understanding CER   1-14

CER group

capacity planning   1-15

configuring   4-8

creating inter-CER-group route pattern   3-19

database or LDAP directory   2-5

deleting from cluster   6-21

identifying CER cluster members   6-21

telephony settings   4-10

troubleshooting   6-18

understanding groups and clusters   1-14

CER Group Name field   A-2, A-52

CER group settings page   A-2

CER server

configuring   4-11

starting and stopping   6-21

troubleshooting   6-14, 6-18

CER Server Groups in Cluster page   A-52

Cisco CallManager

configuring   3-1

configuring emergency calls   3-5

database location, CER cluster   2-6

database location, CER group   2-5

example setup   3-1

identifying supported clusters   4-14

supported version   1-7

troubleshooting   6-20

Cisco CallManager Details field   A-31

Cisco CallManager field   A-32

Cisco IP Softphone

movement not tracked   6-4

supported version   1-7

CiscoWorks2000, integrating with   6-26

Class of Service field   A-17

collecting

emergency call history logs   6-22

system logs   6-27

trace and debug information   6-23

Comments field   A-18

Community Name field   A-17

Company ID field   A-18

configuration, backing up   6-28

Configure Default ERL field   A-10

configuring

CER group   4-8

CER group telephony settings   4-10

CER server   4-11

CER servers and groups   4-8

Cisco CallManager   3-1

Emergency Responder   4-1

Emergency Responder overview   4-1

gateways   3-18

license key   4-13

phone route plan   3-2

SNMP   4-29

switches   4-28

switch ports   4-40

switch ports a few at a time   4-40

Contact Name field   A-25

Contact No. field   A-25

Control Center page   A-8

County field   A-18

creating

alternate emergency call numbers   3-17

calling search space   3-3

CER cluster   1-14

Cisco CallManager user   3-22

CTI ports   3-11

ELIN route patterns   3-14

ELIN translation patterns   3-16

Emergency Responder calling search space   3-6

Emergency Responder partition   3-5

Emergency Responder route points   3-7

Emergency Responder users   4-4

ERL (emergency response locations)   4-21

inter-CER-group route pattern   3-19

partition   3-2

CTI Manager field   A-32

CTI Manager Password field   A-32

CTI Manager User Name field   A-32

CTI ports, creating   3-11

Customer Code field   A-18

Customer Name field   A-17

D

data integrity   1-16

debug, setting   6-23

Debug Package List field   A-7

defining

phone manually   4-46

schedule   4-31

deleting CER group from cluster   6-21

deploying

one site, one PSAP   1-23

one site, satellite offices   1-27

one site, two or more PSAPs   1-25

overview   1-23

two or more sites   1-29

DID (direct inward dial)

definition   1-3

obtaining numbers   1-19

domain account, used for installation   2-5

E

Edit Table View field   A-41

Elevation field   A-18

ELIN (emergency location identification number)

creating route patterns   3-14

creating translation patterns   3-16

definition   1-3

obtaining DIDs   1-19

setting up numbers   3-13

troubleshooting not sent to PSAP   6-8

ELIN Digit Strip Pattern field   A-5

ELIN Settings field   A-13

Email ID field   A-25

emergency call

busy signal   6-10

Cisco CallManager configuration   3-5

collecting history   6-22

creating alternate numbers   3-17

creating route points   3-7

definition   1-4

history problems   6-14

how routed   1-11

not intercepted   6-7

sending to onsite personnel   1-31

troubleshooting   6-6

troubleshooting incorrect location information   6-13

troubleshooting not sent to correct PSAP   6-9

viewing history   4-48

emergency caller, definition   1-4

Emergency Responder

backing up and restoring configuration   6-28

calling search space   3-6

Cisco CallManager configuration   3-1

Cisco CallManager user   3-22

clusters and groups   1-14

configuration overview   4-1

configuration settings reference   A-1

configuring   4-1

data integrity and reliability   1-16

deploying   1-23

emergency call telephony configuration   3-5

features   1-5

how it routes calls   1-11

installation procedure   2-4

license key   4-13

logging into and out of   4-6

network overview   1-9

partition   3-5

planning   1-1

preparing network   1-18

preparing users   5-1

route points   3-7

terminology   1-3

troubleshooting   6-1

understanding   1-5

users   4-4

Enable CAM based Phone Tracking field   A-35

Enable Syslog field   A-3

enhanced 911 (E911)

overview   1-2

terminology   1-3

understanding   1-2

entering license key   4-13

ERL (emergency response locations)

administrator role   5-3

assigning to ports   4-40

definition   1-4

exporting   4-25

exporting port/ERL configuration   4-44

identifying   4-21

identifying default   4-21

identifying onsite alert (security) personnel   4-20

importing   4-24

importing configuration   4-42

management   4-18

manually-defined phones   4-46

setting up   4-23

understanding   4-16

unlocated phones   4-45

viewing audit trail   4-27

working with   4-16

ERL Audit Trail page   A-53

ERL Configuration page   A-9

ERL field   A-48

ERL Information page   A-11

ERL Name field   A-12

ESZ (emergency service zone), definition   1-4

events, viewing   6-25

Event Viewer

message "No port to place call"   6-12

example

one site, one PSAP   1-23

one site, satellite offices   1-27

one site, two or more PSAPs   1-25

sending emergency calls to onsite personnel   1-31

two or more sites   1-29

Exchange field   A-17

Export ERL/ALI Data field   A-11

Export ERL/ALI Data page   A-20

exporting

ALI   4-25

ERL   4-25

switches   4-37

switch port/ERL configuration   4-44

Export LAN Switch page   A-35

Export Switch Port page   A-43

Extract Date field   A-18

F

features, Emergency Responder   1-5

File to Export field

Export ERL/ALI Data   A-21

Export LAN Switch   A-36

Export Switch   A-43

Find ERL field   A-10

G

gateway

configuring   3-18

supported   1-7

H

hardware

prerequisites, for installation   2-3

supported phones and switches   1-7

Heartbeat Count field   A-2

Heartbeat Interval field   A-2

Host Name/IP Address field   A-6

House Number field   A-16

House Number Suffix field   A-16

I

icons, control center   6-21

identifying

CER groups in CER cluster   6-21

Cisco CallManager clusters   4-14

onsite alert (security) personnel   4-20

switches   4-33

unlocated phones   4-45

Import ERL Data field   A-11

Import ERL Data page   A-23

importing

ERLs   4-24

switches   4-35

switch port and ERL configuration   4-42

Import LAN Switch page   A-36

Import Switch Port page   A-44

In case of Import conflicts field   A-38

Incremental Phone Tracking Interval field   A-29

installation

Cisco CallManager database locations   2-5, 2-6

hardware and software prerequisites   2-3

on new system   2-4

overview   2-2

using a domain account   2-5

integrating

with CiscoWorks2000   6-26

with network management systems   6-26

inter-CER-group route pattern   3-19

Inter CER Group Route Pattern field   A-4

IP Address/Host Name field   A-27

IP Address field   A-48

L

LAN Switch Details page   A-33

Latitude field   A-18

LDAP

CER cluster   2-6

CER group   2-5

license key, configuring   4-13

License Key field   A-8

License Manager page   A-7

Line Number field   A-47

Locate Switch Ports field   A-35

Location field   A-19

log, emergency call history   6-22

logging into Emergency Responder   4-6

login, troubleshooting   6-15

Longitude field   A-18

M

MAC Address field   A-48

Main NPA field   A-17

maintaining data integrity and reliability   1-16

Main Telephone No. field   A-17

managing

ERLs   4-18

performance   6-25

phones   4-39

monitoring

subsystem status   6-27

MSAG (master street address guide), definition   1-4

N

NENA (National Emergency Number Association), definition   1-4

NENA Header fields   A-22

network

administrator's role   5-5

how CER fits into   1-9

management systems, integrating with   6-26

preparing   1-18

Notes field

CER group settings   A-3

ERL Information page   A-12

LAN Switch Details   A-35

Number of Telephony Ports field   A-33

O

obtaining

CAMA or PRI trunk   1-18

DIDs for ELINs   1-19

onsite alert (security) personnel

identifying   4-20

not getting calls   6-12

not getting email or page   6-12

not getting web alerts   6-11

preparing users   5-1

sending emergency calls to   1-31

Onsite Alert ID field   A-24

Onsite Alert Settings field   A-14

Onsite Alert Settings page   A-24

Order Number field   A-18

overview

call routing   1-11

CER groups and clusters   1-14

deployment   1-23

E911   1-2

features   1-5

installation   2-2

network   1-9

P

partition

assigning   3-4

creating   3-2

Emergency Responder   3-5

Peer TCP Port field   A-2

performance, managing   6-25

phone

assigning ERLs to   4-40

configuring   3-4

defining manually   4-46

identifying unlocated   4-45

managing   4-39

setting up route plan   3-2

supported   1-7

troubleshooting   6-2

troubleshooting disappearance   6-5

troubleshooting moved   6-4

troubleshooting unlocated   6-2

upgrading   1-21

phone tracking, defining schedule   4-31

Phone Type field   A-48

planning

capacity   1-15

Emergency Responder   1-1

port, troubleshooting   6-16

Post Directional field   A-17

Prefix Directional field   A-17

preparing

Emergency Responder users   5-1

network   1-18

onsite alert (security) users   5-1

staff   1-22

PRI, obtaining   1-18

Primary Server field   A-52

product key, used in installation   2-4

PSAP (public safety answering point)

callback errors   6-11

definition   1-4

troubleshooting ELIN not sent to   6-8

troubleshooting emergency call not sent to   6-9

PSAP Callback Route Point Pattern field   A-4

R

Read Community field   A-27

read community string   4-29

reliability   1-16

requirement

E911   1-2

Emergency Responder hardware/software   1-7

restoring configuration   6-28

Retries field   A-27

role

CER system administrator   5-7

ERL administrator   5-3

network administrator   5-5

route pattern

alternate emergency call number   3-17

creating ELIN   3-14

inter-CER-group   3-19

route plan, setting up   3-2

Route Point for Standby CER Server field   A-5

route points, Emergency Responder   3-7

S

schedule, defining   4-31

Schedule page   A-28

security

identifying personnel   4-20

preparing users   5-1

Select Action field   A-21

Select an ERL field   A-46

Select a Tag field   A-16

Select File to Import from field

Import ERL Data   A-23

Import LAN Switch   A-37

Import Switch Port   A-45

Select Format field

Export ERL/ALI Data page   A-21

Export LAN Switch   A-36

Export Switch   A-43

Import ERL Data   A-23

Import LAN Switch   A-37

Import Switch Port   A-44

Server Name field   A-6

Server Settings page   A-5

service provider

ALI submission   1-20

DIDs for ELINs   1-19

setting up

ALI   4-23

default ERL   4-21

ELIN numbers   3-13

ERL   4-23

phone route plans   3-2

SMTP Mail Server field   A-3

SNMP

configuring   4-29

monitoring subsystems   6-27

SNMP Settings page   A-26

software

prerequisites, for installation   2-3

requirements   1-7

Source Mail ID field   A-3

staff, preparing   1-22

Standby Server field   A-52

starting and stopping CER server   6-21

State field   A-17

Street Name field   A-17

Street Suffix field   A-17

submitting ALI   1-20

switch

adding one at a time   4-33

administrator's role   5-5

configuring   4-28

configuring ports   4-40

configuring ports a few at a time   4-40

exporting   4-37

exporting port/ERL configuration   4-44

identifying   4-33

importing port/ERL configuration   4-42

importing switches   4-35

supported   1-7

troubleshooting   6-16

understanding requirements   4-29

upgrading   1-21

Switch Host Name/IP Address field   A-35

switch-port and phone update

defining schedule   4-31

running manually   4-38

Switch Port Details page   A-39

Syslog Collector   6-27

Syslog Server field   A-3

T

TAR Code field   A-18

Telephony Port Begin Address field   A-32

Telephony Settings page   A-4

terminology   1-3

Timeout field   A-27

trace, setting   6-23

Trace Package List field   A-7

translation patterns, creating ELINs   3-16

troubleshooting

busy signal   6-10

call history   6-14

call routing overview   1-11

CER server status problem   6-21

CER system   6-18

Cisco CallManager   6-20

Cisco IP softphone movements   6-4

ELIN for default ERL used for non-default ERLs   6-8

ELIN not transmitted to PSAP   6-8

emergency call not intercepted   6-7

emergency call not routed to correct PSAP   6-9

emergency call problems   6-6

Emergency Responder   6-1

ERL integrity   1-16

event viewer messages   6-25

incorrect location information   6-13

login problems   6-15

moved phones   6-4

onsite alert (security) not getting calls   6-12

onsite alert (security) not getting email or page   6-12

onsite alert (security) not getting web alerts   6-11

performance   6-25

phone disappears from CER   6-5

phone-related problems   6-2

points of failure   1-12

PSAP callback errors   6-11

shared line   6-6

switch and port configuration   6-16

system and administration   6-14

unlocated phones   6-2

Type of Service field   A-17

U

UDP Port Begin field   A-4

understanding

CDP support in CER server   6-26

CER groups and clusters   1-14

CER system administrator's role   5-7

E911   1-2

emergency call routing   1-11

Emergency Responder   1-5

ERL (emergency response locations)   4-16

ERL administrator's role   5-3

how CER fits into network   1-9

network administrator role   5-5

switch requirements   4-29

terminology   1-3

Unlocated Phones page   A-45

upgrading switches and phones   1-21

user

CER system administrator's role   5-7

Cisco CallManager   3-22

Emergency Responder   4-4

ERL administrator's role   5-3

network administrator's role   5-5

preparing   5-1

V

Version field   A-48

viewing

emergency call history   4-48

ERL audit trail   4-27

events   6-25

W

Windows

Event Viewer   6-25

user groups   4-4

Windows 2000, installing CER in domains   2-5

working with ERLs   4-16

Z

Zip Code Extension field   A-18

Zip Code field   A-18

Posted: Wed Sep 18 10:34:54 PDT 2002
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