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Table of Contents

About This Guide
Overview
Audience
Objectives
How to Use This Guide
Related Documentation
Document Conventions
Obtaining Documentation
Obtaining Technical Assistance

About This Guide


Overview

The Cisco Conference Connection Administration Guide provides you with the information you need to understand, install, configure, and manage Cisco Conference Connection on your network.

This section describes the audience, objectives, organization, and conventions of this guide, and provides information about how to obtain related documentation.

Audience

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up Cisco Conference Connection on the network.

The tasks described in this guide are administration-level tasks and are not intended for end users of Cisco Conference Connection.

These tasks require familiarity with Cisco CallManager since there is interaction between Cisco Conference Connection and Cisco CallManager.

Objectives

This guide provides all the necessary steps to make the Cisco Conference Connection operational on the Voice over IP (VoIP) network.

How to Use This Guide

Locate the task you want to perform and then reference the corresponding chapter in this guide.

To do this See

Learn about Cisco Conference Connection

"Introduction to Cisco Conference Connection"

Install Cisco Conference Connection

"Cisco Conference Connection Installation"

Configure Cisco CallManager for Cisco Conference Connection

"Cisco CallManager Configuration for Cisco Conference Connection Server"

Administer Cisco Conference Connection

"Cisco Conference Connection Administration"

Troubleshoot Cisco Conference Connection

"Cisco Conference Connection Troubleshooting"

Related Documentation

For more information about the Cisco Conference Connection or Cisco CallManager, refer to these publications:

You can find these publications at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/cccdocs/index.htm

You can find these publications at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Document Conventions

This guide uses the following conventions.

Convention Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords are in angle brackets.


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:


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Posted: Mon May 5 18:24:53 PDT 2003
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