|
|
This chapter provides instructions for configuring Cisco CallManager for Cisco Conference Connection Server.
Refer to the appropriate topics in this chapter to understand how to configure Cisco CallManager for Cisco Conference Connection Server.
To add the Cisco Conference Connection Server as an H.323 Gateway, perform the following steps.
 |
Note If you need more information or if the information you see is not exactly the same as described here, see the Cisco CallManager documentation. |
Start > Programs > Cisco CallManager3.1.x > CallManager Administration
You can also connect to the Cisco CallManager web server using any computer on your network by using the following URL:
where servername is the DNS name or IP address of your Cisco CallManager server.
You will be prompted for a network username and password.
The Cisco CallManager Administration screen appears.
Step 2 Choose Device > Add a New Device.
The Add Device screen appears.
Step 3 From the Device type list box, choose Gateway .
The Add a New Gateway screen appears.
Step 4 From the Gateway Type list box, choose H.323 Gateway .
Step 5 From the Device Protocol list box, choose H.225 (default).
Step 6 Click Next.
Step 7 Enter the appropriate settings as described in the following table.
Step 8 Click Insert.
Step 9 Click Reset Gateway to reset the gateway to apply the changes.
Step 10 Click Reset to initiate the reset, and then click OK.
To add a Route Pattern, perform the following steps.
|
Note If you need more information or if the information you see is not exactly the same as described here, see the Cisco CallManager documentation. |
Start > Programs > Cisco CallManager3.1.x > CallManager Administration
You can also connect to the Cisco CallManager web server using any computer on your network by using the following URL:
where servername is the DNS name or IP address of your Cisco CallManager server.
You will be prompted for a network username and password.
Step 2 Choose Route Plan > Route Pattern.
Step 3 Enter the appropriate settings as described in the following table.
| Field | Description |
|---|---|
Enter the route pattern, including numbers and wildcards (do not use spaces). For Cisco Conference Connection the format is n.! (for example 5321.!). Note This must be an available route pattern string that is not being used any other configured device in Cisco CallManager. |
|
Choose the appropriate partition from the list box. If no partition has been created, choose None. |
|
Choose the H.323 Gateway device name you created in "Adding the Cisco Conference Connection Server as an H.323 Gateway". |
|
Step 4 Click Insert.
The route pattern appears in the list on the left side of the page.
To add a CTI route point in Cisco CallManager for Cisco Conference Connection, perform the following steps.
|
Note If you need more information or if the information you see is not exactly the same as described here, see the Cisco CallManager documentation. |
Start > Programs > Cisco CallManager3.1.x > CallManager Administration
You can also connect to the Cisco CallManager web server using any computer on your network by using the following URL:
where servername is the DNS name or IP address of your Cisco CallManager server.
You will be prompted for a network username and password.
Step 2 Choose Device > Add a New Device
Step 3 Use the Device Type drop-down arrow to select CTI Route Point
Step 4 Click Next
Step 5 In the Device Name field, enter a name of your choice for the CTI route point. Choose a name that is descriptive, for example CCC_RP.
Step 6 In the Device pool field, select the device pool for this CTI route point. If no other pool has been created, select Default.
Step 7 In the Calling Search Space field, select the appropriate calling search space from the list. Otherwise, select None.
Step 8 In the Location field, select the appropriate location from the list. Otherwise select None.
Step 9 Click Insert.
Step 10 The following prompt appears: "CTI Route Point has been inserted into the database. Would you like to add a directory number for Line 1 of this CTI Route Point now?"
Click OK.
Step 11 In the Directory Number field, enter the directory number for this CTI route point. Users will dial this number to reach this CTI route point (for example, 5000).
|
Note This number must be an available number that is not used by any other configured device in Cisco CallManager. |
Step 12 Click Insert. Now you need to add CTI ports to Cisco CallManager.
CTI ports in a CTI port group must have consecutive directory numbers. For example, to add 10 CTI ports in a particular CTI port group, if the first is number 5001, the rest of the ports will be 5002 through 5010.
To add CTI ports in Cisco CallManager, perform the following steps.
|
Note If you need more information or if the information you see is not exactly the same as described here, see the Cisco CallManager documentation. |
You can also connect to the Cisco CallManager web server using any computer on your network by using the following URL:
where servername is the DNS name or IP address of your Cisco CallManager server.
Step 2 Choose Device > Add a New Device
Step 3 Use the Device Type drop-down arrow to select Phone and click Next.
Step 4 Use the Phone type drop-down arrow to select CTI Port and click Next.
Step 5 In the Device name field, enter a name for the device (for example, CTI_Port1).
Step 6 Use the Device Pool drop-down arrow to select the device pool for this CTI port. If there is no other pool, select Default.
Step 7 In the Calling Search Space field, select the appropriate calling search space from the list. Otherwise, select None.
Step 8 In the Media Resource Group List field, select the appropriate group list. Otherwise, select None.
Step 9 In the User Hold Audio Source field, select the appropriate audio source. Otherwise, select None.
Step 10 In the Network Hold Audio Source field, elect the appropriate audio source. Otherwise, select None.
Step 11 In the Location field, select the appropriate location from the list. Otherwise select None.
Step 12 Click Insert.
Step 13 The following prompt appears: "The Phone has been inserted in the database. Would you like to add a directory number for Line 1 of this phone now?"
Click OK.
Step 14 In the Directory Number field, enter the directory number of this CTI port (for example, 5001).
|
Note This number must be an available number that is not used by any other configured device in Cisco CallManager. CTI port groups must contain sequential CTI port directory numbers. |
Step 15 Click Insert.
You can continue to add ports using consecutive numbers. After you have added and configured CTI ports for Cisco Conference Connection, configure a Cisco CallManager JTAPI user for the Cisco Conference Connection.
To create a Cisco CallManager JTAPI user for use by the Conference Director component of Cisco Conference Connection, perform the following steps.
|
Note If you need more information or if the information you see is not exactly the same as described here, see the Cisco CallManager documentation. |
You can also connect to the Cisco CallManager web server by using the following URL:
where servername is the DNS name or IP address of your Cisco CallManager server.
You will be prompted to enter the network password.
Step 2 Choose User > Add a New User.
Step 3 In the Add a New User screen, enter a first name( for example, conference), last name( for example, connection), and UserID (for example, confconn).
Step 4 Enter a password of your choice in the User Password and Confirm Password fields.
Step 5 Enter a PIN of your choice in the PIN and Confirm PIN fields.
Step 6 Make sure that the Enable CTI Application Use check box is checked.
 |
Caution When you create a Cisco CallManager user for Cisco Conference Connection, you must click the Enable CTI Application Use check box on the Cisco CallManager Add a New User screen. If you do not click the Enable CTI Application Use check box, the application server will be unable to receive calls from Cisco CallManager. |
The new configuration appears in the left pane on the page.
Step 7 In the left pane, click Device Association.
The User Information page appears.
Step 8 Click Select Devices and then click OK.
Step 9 From the list of available devices, select all of the devices created earlier (for example, CCC_RP and all of the CTI ports you created).
Step 10 Click Update.
You can configure the Cisco Conference Connection as an IP Phone service so that users can join conferences from a Cisco IP Phone 7960/7940.
Configuring Cisco Conference Connection as an IP Phone service is done through the Cisco CallManager Administration application. Once Cisco Conference Connection is configured as an IP Phone service, users need to subscribe to the service through the IP Phone Configuration Web page. Alternatively, the Cisco CallManager administrator can give default access to the Conference Connection IP Phone service to some or all users.
To configure Cisco Conference Connection as an IP Phone service, follow these steps.
The Cisco CallManager Administration page appears.
Step 2 From the menu, choose Feature > Cisco IP Phone Services.
The Cisco IP Phone Services Configuration page appears.
Step 3 Enter a service name (for example, ConferenceConnection) and service description (for example Audio Conference Service).
Step 4 Enter a service URL (URL of the server that provides the service), as follows:
http:// CCC_server_IP_addr/servlet/DCL.MeetingServer.Admin.DCMSAdmin
?Template=telecastfindmeet&DialPrefix=Number, where
CCC_server_IP_addr = the IP address of the Cisco Conference Connection server
Number = the route pattern created in the "Adding a Route Pattern" section.
|
Note For more information, refer to the Cisco CallManager Administration online help, or the Cisco CallManager documentation. |
Step 5 Click Insert.
Step 6 Click New to add the UserName parameter.
a. In the Parameter Name field, enter "UserName".
b. In the Parameter Display Name field, enter "UserName".
c. For the default value, enter "guest".
d. In the Parameter Description field, type "Enter Conference Connection user name."
Step 7 Click Insert.
Step 8 Click New to add the Password Parameter.
a. In the Parameter Name field, enter "Password".
b. In the Parameter Display Name field, enter "Password".
c. Leave the default value blank.
d. In the Parameter Description field, type "Enter Conference Connection user password."
e. Select the Parameter is a Password (mask contents) check box.
Step 9 Click Insert and Close.
Step 10 Click Update Subscriptions.
The new service appears in the list of Cisco IP Phone Services.
|
Note Make sure you tell your users how to access their IP Phone User Options Web pages so that they can subscribe to the Conference Connection Service and join conferences from their Cisco IP Phones 7960/7940. |
In Cisco CallManager you can define a "guest" user for the Cisco Conference Connection service. A "guest" user could access the Cisco Conference Connection service from a Cisco IP Phone 7960/7940 to view scheduled conferences. It is also possible to set up a number of Cisco IP Phones 7960/7940 with the Cisco Conference Connection service (including phones in conference rooms) so that "guest" users can view scheduled conferences.
To add a "guest" user to Cisco CallManager, perform these steps.
The Cisco CallManager Administration page appears.
Step 2 From the menu, choose User > Add a New User.
The User: New User page appears.
Fill in the fields and use "guest" as the UserID and password.
|
Note For more information, refer to the Cisco CallManager Administration online help, or the Cisco CallManager documentation. |
Step 3 Click Insert.
You may also want to create other "guest" accounts within Cisco CallManager for non-Cisco CallManager users. These "guest" users could use the Cisco Conference Connection Web Interface to schedule and view conferences.
By default, all users have "regular" permissions. You may wish to change the guest account to "guest" permissions. See the "Administering Users in Cisco Conference Connection" section.
After you have configured Cisco CallManager for Cisco Conference Connection Server, the Cisco Conference Connection Server must be configured to communicate with Cisco CallManager and the Cisco IP Telephony Directory.
Refer to the appropriate topics in this section to configure the Cisco Conference Connection Server.
To configure Directory information on the Cisco Conference Connection Server, perform the following steps.
where servername is the DNS name or IP address of your Cisco Conference Connection server.
If you are using the computer that is running the Cisco Conference Connection server, you can connect to the web pages by choosing:
Start > Programs > Cisco CRA Administrator> Application Administrator.
You will be prompted to enter the network username and password.
Step 2 At the Cisco CRA Setup screen, click Setup.
Step 3 Use the following table to fill in the fields.
Step 4 Click OK.
Step 5 At the Install Application Scripts Installation completed prompt, click Main Menu.
Step 6 It is recommended that you leave the use a different repository profile check box unchecked.
|
Note By default, the Cisco Conference Connection server will use the directory configuration information to build the application repository configuration. |
If you want to maintain separate profiles for your directory and repository configurations, click the use a different repository profile check box.
|
Note If you clicked the use a different repository profile check box, the Repository configuration window appears. Complete these fields with the configuration information appropriate for your repository directory. |
Step 7 Click Update to save your changes.
After you complete the directory configuration, you must configure the JTAPI component on the Cisco Conference Connection Server. The Cisco Conference Connection Server uses the JTAPI component to receive calls from Cisco CallManager.
To configure the JTAPI component, perfom the following steps.
Step 2 In the JTAPI Provider field, enter the IP address or DNS name of the Cisco MCS running both the Cisco CallManager and the CTI Manager.
Step 3 In the Username field, enter the Cisco CallManager UserID you defined in "Creating a Cisco CallManager JTAPI User for Cisco Conference Connection" section.
Step 4 Enter the password you defined for this UserID in the Password field.
Step 5 Click Update to save your changes.
To add a CTI Port Group, perform the following steps.
Step 2 On the Add a new CTI Port Group page, use the Type drop-down arrow to select Applications and click Next.
Step 3 On the CTI Port Group Configuration page, enter 1 in the Number field.
Step 4 In the Initial CTI Port field, enter the first CTI Port directory number you established in Step 9 of the "Adding CTI Ports in Cisco CallManager" section. If you are using the provided sample values, enter 5001.
Step 5 In the Last CTI Port field, enter the CTI Port directory number of the last CTI port you defined in Cisco CallManager. If you are using the provided sample values, enter 5010.
Step 6 Click Update.
When you have configured the appropriate subsystem on the Cisco Conference Connection Server, you can use the conference.aef script to create an application and start the Cisco Conference Connection.
To add a new Cisco Conference Connection application, perform the following steps.
where servername is the DNS name or IP address of your application server.
Step 2 Click the Telephony Application link on the Application page.
Step 3 On the Application page, click the Add new application link.
Step 4 At the Application Configuration page, select the conference.aef script. The system populates the Script Name field with "conference.aef."
Step 5 Provide a name for the application by entering it in the Application Name field and click Next.
Step 6 At the Application Parameters Configuration page, provide the CTI route point for this Application. If you are using the provided sample values, enter 5000.
Step 7 In the Maximum Number of Sessions field, enter the number of CTI ports you added in Cisco CallManager. If you are using the provided sample values, enter 10.
Step 8 Set the Enabled option to Yes.
Step 9 In the GW Prefix field, enter the digits of the route pattern string you created in the "Adding a Route Pattern" section (for example 5321).
Step 10 In the OperExtn field, enter the extension of the phone that will be used by the human operator.
Step 11 Click Update.
Step 12 Select Main Menu > Engine.
Step 13 On the Engine page, click Start.
When the Engine status is "running" and the subsystems indicate they are "in service", you can call into the Cisco Conference Connection by dialing the directory number of the CTI route point you added to Cisco CallManager. If you are using the provided sample values, dial 5000.
The Cisco Conference Connection user profiles are set up from the user profiles in the Cisco CallManager directory. To set up Cisco Conference Connection users, you need to start the synchronization process between the Cisco CallManager directory and the Cisco Conference Connection database.
To set up Cisco Conference Connection users and start the synchronization process, perform the following steps on the Cisco CallManager server.
a. From Windows 2000 desktop, select Start > Programs >Administrative Tools > Data Sources (ODBC).
b. Select the System DSN tab and click Add.
c. Select SQL Server from the list of drivers, and click Finish.
d. At the next screen, enter DCMS in the Name field, and optionally enter a description.
e. In the Server field, select the name of the server on which you have installed Cisco Conference Connection and click Next.
f. At the next screen, select SQL Server authentication.
g. Enter `sa' in the Login ID field and the password that you set during the installation.
If you receive this error: "Connection failed.... client unable to establish connection", then you will need to do the following:
i. At the next screen, select "Change the default database to", and select DCMS from the list as the default database.
j. Uncheck "Use ANSI nulls, paddings and warnings" and click Next.
k. At the next screen, select "Use regional settings when outputting..." and click Finish.
The ODBC data source is created.
A screen pop-up should display "Tests Completed Successfully."
Step 2 Copy ConvEmail.dll from the ccc\LDAPSync directory on the Cisco Conference Connection CD to the $DCDSRVR\lib directory on the Cisco CallManager directory machine (where $DCDSRVR is typically C:\dcdsrvr).
Step 3 Copy odbcagr.txt, odbcdcms.cfg, and delete.txt from the ccc\LDAPSync directory on the Cisco Conference Connection CD to the $DCDCONFIG directory on the Cisco CallManager directory machine (where $DCDCONFIG is typically C:\dcdsrvr\run\dcx500\config).
Step 4 Edit the odbcagr.txt file and verify the values of the following parameters:
Step 5 Make sure that the Metalink server is running. At the command prompt, enter the following command:
dcdmlkag $DCDSRVR\run\dcx500\config\odbcagr.txt
(where $DCDSRVR is the directory path, normally C:\dcdsrvr)
To change the TimeInterval parameter, follow these steps.
|
Note You do not have to stop the synchronization process before you change the TimeInterval parameter. |
Step 2 Open the file and change the TimeInterval parameter to set it to the new value (in seconds).
Step 3 Save and close the file.
|
Note The new TimeInterval will take effect approximately 5 minutes from the time you saved and closed the odbcagr.txt file. |
Normally, after the synchronization process is started, you will not need to stop it. However, you may want to stop the synchronization process if:
 |
Warning Stopping the synchronization process might create inconsistencies and users might have difficulties logging in to the Cisco Conference Connection Web Interface. |
To stop the synchronization process, perform these steps on the Cisco CallManager directory machine:
Step 2 In the delete.txt file, change the agreementID parameter so that it is the same as the one in odbcagr.txt.
Step 3 At the command prompt, enter the following command:
dcdmlkag $DCDSRVR\run\dcx500\config\delete.txt
(where $DCDSRVR is the directory path, normally C:\dcdsrvr)
Step 4 At the command prompt, enter the following command:
dcdexprt ALL export.gen /o=cisco.com/ou=Users
Step 5 At the command prompt, enter the following command to delete all the entries under this subtree:
Step 6 At the command prompt, enter the following command to re-import the exported data:
This will stop the synchronization between the Cisco CallManager directory machine and the Cisco Conference Connection server.
To restart the synchronization process, see the "Starting the Synchronization Process" section and perform Steps 4 and 5.
For more information on managing user accounts, see the "Managing Accounts" section.
Posted: Mon May 5 18:34:55 PDT 2003
All contents are Copyright © 1992--2003 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.