Index

INDEX

A

accessing

: administrator interface 4-1
: user interface 5-2

Add Rule section, field description A-14

administrator interface, logging into 4-1

audience, for this document x

B

Barge-In

: configuring 4-7
: field description A-6
: purpose of 4-7

C

calendar-based routing, configuring 4-12

Calendar Mailbox Name, field description A-13

Calendar Server Name, field description A-13

call forward busy

: configuring for CTI route point 3-8
: disabling for media ports 3-10
: setting for interceptor ports 3-6
: use in load balancing 1-21

call forward no answer

: configuring for CTI route point 3-8
: disabling for media ports 3-10
: setting for interceptor pots 3-6
: use in load balancing 1-21

calling search space

: creating for Personal Assistant 3-4
: sample configuration without Personal Assistant 1-28
: sample configuration with Personal Assistant 1-30
: understanding 1-4

call intercepting

: software requirements 1-9
: understanding 1-27

calls dropping, resolving 6-4

CDP support, in Personal Assistant 6-9

Cisco CallManager

: configuring for Personal Assistant 3-1
: CTI route points and media ports 1-4
: database locations, required for installation 2-7
: enabling Personal Assistant to intercept calls from 1-27
: load balancing 1-21
: partitions and calling search spaces 1-4
: required version 1-9

Cisco CallManager clusters

: effect on rule-based routing 1-6
: understanding 1-5
: using with Personal Assistant 1-5

Cisco IP terminology, understanding 1-3

CiscoWorks2000, integrating with 6-9

cluster

: configuring Personal Assistant servers 4-15
: creating 1-16
: creating with active failover 1-25
: creating with failover 1-24
: creating with spare failover 1-26
: interaction between servers 1-15

collecting trace and debug information 6-7

concurrent calls, supporting 1-17

configuration

: dial rules A-13
: JTAPI A-11
: Messaging A-12
: server A-15
: speech recognition A-5

configuration settings

: Personal Assistant system A-1

configuring

: CTI route point 3-7
: JTAPI user 3-8
: load balancing 1-21
: messaging 4-12
: Personal Assistant 4-1
: Personal Assistant global settings 4-2
: Personal Assistant servers 4-15
: voice mail 4-8

Control Center, configuration A-20

corporate directory

: integrating with 2-9
: understanding 1-6

creating

: interceptor ports 3-5
: server clusters 1-16
: server clusters with active failover 1-25
: server clusters with failover 1-24
: server clusters with spare failover 1-26

CTI route point

: configuration 1-4
: configuring 3-7

D

debug, setting 6-7

Debug Package List, field description A-19

Dial By Name page A-5

dialing Personal Assistant 5-2

dialing rules, creating global rules A-13

dialog, definition 1-10

dial rules

: configuration settings A-13
: not working properly 6-3

DialRules, definition 6-8

directory configuration, required for installation 2-8

domain account, used for installation 2-6

E

: email paging server A-12
: embedded directory, integrating with 2-8
: estimating, usage 1-17

F

: Fail-over Servers, field description A-18
: features, of Personal Assistant 1-2
: fine tuning, speech recognition 4-5

G

: global settings, configuring 4-2
: grammar, definition 1-10
: GRMR, definition 6-8

H

: hardware prerequisites, for installation 2-2
: Host name or IP Address, field description A-16

I

installation

: Cisco CallManager database locations 2-7
: configuring directory settings 2-8
: hardware and software prerequisites 2-2
: integrating with Cisco CallManager embedded directory 2-8
: integrating with corporate directory 2-9
: integrating with Syslog Collector 2-10
: overview 2-1
: Personal Assistant components 2-5
: procedure 2-4
: using a domain account 2-6

integrating

: with CiscoWorks2000 6-9
: with network management systems 6-9

interaction between servers 1-15

intercepting calls

: explanation 1-27
: software required 1-9

Interceptor Port Range, field description A-18

interceptor ports

: creating 3-5
: understanding 1-3

J

JTAPI

: adding a user 3-8
: configuration settings A-11

JTAPI Password, field description A-12

JTAPI Provider Name, field description A-12

JTAPI User Name, field description A-12

L

LDAP directory

: requirements 1-9
: understanding usage 1-6

License Capacity, field description A-3

License Code, field description A-3

license manager

: not recognized 6-4
: overview 1-14
: starting and stopping 6-6

License Manager Control, field description A-22

List of Rules section, field description A-14

load balancing, configuration 1-21

M

Max Disambiguate, field description A-6

Max Error Count, field description

: dial by name A-8
: voice mail A-10

Max Help Count, field description

: dial by name A-8
: voice mail A-10

Max Total Error Count, field description

: dial by name A-8
: voice mail A-10

Max Total Help Count, field description

: dial by name A-8
: voice mail A-10

media ports

: adding for Personal Assistant 3-9
: configuring 1-4

Media Term UDP Port Begin, field description A-16

messaging, configuring 4-12

Messaging configuration settings A-12

Microsoft Exchange, requirements 1-9

monitoring, subsystem status 6-9

Multiple Destination Timeout, field description A-12

N

: network management systems, integrating with 6-9
: Number of Telephony Ports, field description A-17

O

: Operator Extension, field description A-2
: overview, installation 2-1

P

PADbn, definition 6-8

PADtmf, definition 6-8

paging, configuring 4-12

paging server A-12

Paging SMTP Domain Name, field description A-13

Paging SMTP Server, field description A-13

Paging SMTP Server Port, field description A-13

partition

: creating for Personal Assistant 3-4
: understanding 1-4

PARULES, definition 6-8

PASCCP, definition 6-8

PASpeechUtil, definition 6-8

PASpokenName, definition 6-8

PASRV, definition 6-8

PAVmail, definition 6-8

Peer Keep-Alive Interval, field description A-2

Peer TCP Port, field description A-2

Perfmon, definition 6-8

Personal Assistant

adding without partitions 1-32

configuration settings reference A-1

configuring 4-1

configuring global settings 4-2

dialing 5-2

features 1-2

: rule-based call routing 1-2
: speech-enabled conferencing 1-3
: speech-enabled directory dialing 1-2
: speech-enabled voice mail browsing 1-2

installation procedure 2-4

logging into and out of 4-1

planning 1-1

resolving problems using 6-1

role in Cisco IP telephony network 1-7

troubleshooting 6-1

understanding 1-1

understanding access to 1-11

understanding user interactions 1-10

Personal Assistant components, installing 2-5

Personal Assistant number, configuring 3-7

Personal Assistant Server

: components of 1-12
: installing 2-5

Personal Assistant server

: configuring 4-15
: creating clusters 1-16
: creating clusters with failover 1-24
: determining number required 1-17
: load balancing 1-21
: starting and stopping 6-6
: structure 1-15
: understanding 1-13

Personal Assistant System Configuration A-1

personal calendar,requirements 1-9

planning, Personal Assistant 1-1

product key, used in installation 2-4

R

Reconfirm Confidence Level, field description

: dial-by-name A-7
: voice mail A-9

Refresh User Information, field description A-4

Rejection Confidence Level, field description

: dial-by-name A-7
: voice mail A-9

resetting, user passwords 5-3

resolving, dropped calls 6-4

resolving problems, using Personal Assistant 6-1

resource manager, overview 1-14

Route Address, field description A-17

rule-based call routing

: explanation 1-2
: using Personal Assistant without 1-35
: using with Cisco CallManager clusters 1-6

rules, creating global 4-13

S

server cluster

: creating 1-16
: creating with active failover 1-25
: creating with failover 1-24
: creating with spare failover 1-26

server configuration settings A-15

Server Control, field description A-20

Server List, field description A-15

Server Name, field description A-16

session, definition 1-10

SMTP paging server

: configuring A-12
: requirements 1-9

software prerequisites, for installation 2-2

speech commands, unable to use 6-2

speech-enabled conferencing,explanation 1-3

speech-enabled directory dialing, explanation 1-2

speech-enabled voice mail browsing,explanation 1-2

speech recognition

: configuration A-5
: fine tuning 4-5

Speech Recognition License Manager Hosts, field description A-4

speech-recognition server

: creating clusters 1-16
: determining number required 1-17
: installing 2-5
: not recognized 6-4
: starting and stopping 6-6
: structure 1-15
: understanding 1-12
: using Personal Assistant without 1-34

Speech Recognition Server Hosts, field description A-3

Speech Server Control, field description A-21

SS_PA, definition 6-8

SS_PA_MAIL, definition 6-8

SS_PA_TEL, definition 6-8

starting, servers and managers 6-6

stopping, servers and managers 6-6

Syslog Collector

: collecting system logs with 6-10
: integrating with 2-10

T

Telephony Port Begin Address, field description A-17

trace, setting 6-7

Trace Package List, field description A-19

troubleshooting

: fine tuning speech recognition 4-5
: Personal Assistant 6-1
: starting and stopping servers 6-6

U

understanding

: access to Personal Assistant 1-11
: CDP support 6-9
: Cisco CallManager clusters 1-5
: Cisco IP terminology 1-3
: directory usage 1-6
: incoming call handling 1-10
: interceptor ports 1-3
: partitions and calling search spaces 1-4
: Personal Assistant 1-1
: Personal Assistant and user interactions 1-10

Unique User Attribute Name, field description A-2

usage, etimating 1-17

user interface

: accessing 5-2
: problems accessing 6-2

user name, for logging in 4-1

user passwords, resetting 5-3

utterance, definition 1-10

V

voice mail

: configuring 4-8
: requirements 1-9
: setting descriptions A-9

Voice Mail LDAP Port, field description A-11

Voicemail Number, field description A-11

Voicemail Ports, field description A-11

W

web administration

: installing 2-5
: logging into 4-1

Windows 2000

: installing Personal Assistant in domains 2-2 , 2-6
: user name, for logging in 4-1

Table of Contents

INDEX