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After installing Personal Assistant, you must perform the following tasks in Cisco CallManager:
These sections represent an example setup, with sample values included for reference only. Your particular configuration depends on the needs of your network.
For these examples, you'll be working with the following calling search spaces and partitions:
For detailed information about how Personal Assistant uses calling search spaces and partitions, refer to "Understanding Partitions and Calling Search Spaces" section.
Before configuring Personal Assistant, you must ensure that the Cisco IP Phones are added and registered with Cisco CallManager. Refer to the documentation and online help included with Cisco CallManager if you need assistance completing this.
These sections provide an example setup for your network before adding Personal Assistant:
If you have not already created a partition for the Cisco IP Phones, follow this procedure to create one now.
Procedure
The Partition Configuration page displays.
Step 2 Enter a descriptive name, such as Employee, in the Partition Name field.
Step 3 Click Insert to add the new partition.
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If you do not already have a calling search space defined for the Cisco IP Phones, follow this procedure to create one.
Procedure
The Calling Search Space Configuration page displays.
Step 2 Enter a descriptive name, such as cssEmp, in the Calling Search Space Name field.
Step 3 Select the Employee partition in the Available Partitions list box, and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Step 4 Click Insert to add the new calling search space.
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Personal Assistant can intercept incoming calls and route them according to user-defined rules. To enable Personal Assistant to intercept calls between two extensions, such as 1006 and 1007, you must configure a Personal Assistant partition and calling search space, create Personal Assistant intercept ports for each extension, and update the calling search space on the end-user phones.
These topics describe the steps involved in configuring Cisco CallManager to enable Personal Assistant to intercept calls:
Follow this procedure to create the Personal Assistant partition.
Procedure
The Partition Configuration page displays.
Step 2 Enter a descriptive name, such as PA, in the Partition Name field.
Step 3 Click Insert to add the new partition.
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Follow this procedure to create the Personal Assistant calling search space.
Procedure
The Calling Search Space Configuration page displays.
Step 2 Enter a descriptive name, such as cssPA, in the Calling Search Space Name field.
Step 3 Select the Employee partition in the Available Partitions list box, and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Step 4 Click Insert to add the new calling search space.
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Follow this procedure to define the Personal Assistant interceptor ports corresponding to the extensions you want Personal Assistant to intercept.
Procedure
Step 2 Select Phone from the Device Type drop-down list box and click Next.
Step 3 Select Cisco7960.
The Phone Configuration page displays.
Step 4 Enter the MAC address following these guidelines:
Enter the extension number, preceded by an adequate number of nines (as a place holder for all unoccupied digits to the left of the extension) so that the end result is a 12-digit number. For example, if the extension is 1006, the MAC address should be 999999991006.
Step 5 Select the appropriate device pool from the Device Pool menu.
Step 6 Select an unassigned line (Line 1, Line 2, and so on) to add a line.
The line configuration page displays.
Step 7 Enter the same directory number as the extension to be intercepted in the Directory Number field.
For example, to intercept extension 1006, enter 1006.
Step 8 Select the Personal Assistant partition you configured, such as PA, from the Partition menu.
Step 9 Select the phone calling search space you configured, such as cssPA, from the Calling Search Space menu.
Step 10 Select Off from the Call Waiting menu.
Step 11 Assign the Call Forward No Answer and Call Forward Busy to the cssPA calling search space.
Step 12 In the Call Forward No Answer and Call Forward Busy Destination field, enter the extension of the phone to be intercepted.
Step 13 Click Insert to add the new interceptor port.
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After adding Personal Assistant to your network, you need to update the calling search space assigned to the end-user phones.
Procedure
The Calling Search Space Configuration page displays.
Step 2 Select cssEmp from the calling search space list.
Step 3 Select the PA partition in the Available Partitions list box, and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Step 4 Rearrange the order the partitions to ensure that the Personal Assistant partition is first.
Step 5 Click Insert to add the new calling search space.
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You must configure a CTI Route Point in Cisco CallManager to identify the telephone number used to access Personal Assistant.
Procedure
The CTI Route Point Configuration page displays
Step 2 Enter a unique name, such as PA Number, in the Device Name field to identify this as the Personal Assistant access number.
Step 3 Select the appropriate device pool from the Device Pool menu.
Step 4 Click Insert to add the new CTI route point.
Step 5 Select an unassigned line (Line 1, Line 2, and so on) to add a line.
The Directory Number configuration options display in a separate window.
Step 6 Enter the telephone number to be used for calling Personal Assistant, such as 4000, in the Directory Number field.
Step 7 Select the phone partition you configured, such as Employees, from the Partition menu.
Step 8 Select the Personal Assistant calling search space you configured, such as cssPA, from the Calling Search Space menu.
Step 9 Assign the Call Forward No Answer and Call Forward Busy to the cssPA calling search space.
Step 11 Click Insert and Close.
For additional assistance, refer to the documentation and online help included with Cisco CallManager.
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You need to add Personal Assistant as a JTAPI user. The settings you enter here are used when configuring the JTAPI settings in Personal Assistant.
Procedure
Step 2 Complete the following required fields:
Step 3 Click the Enable CTI Application Use check-box.
Step 4 Click Associate Devices.
Step 5 In the User Devices Assignment Window, check the boxes associated with the Device Name fields
Step 6 Save your changes and add the user by clicking Insert.
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Media ports terminate the media between Personal Assistant and the end-users' Cisco IP Phones. Add a media port for each simultaneous Personal Assistant session you require. For example, if you need 24 simultaneous sessions, add 24 ports.
After configuring these ports in Cisco CallManager, you must also enter the number of ports in the Personal Assistant administration interface (see the "Configuring Personal Assistant Servers" section.)
Use the following steps to add media ports to support Personal Assistant:
Procedure
Step 2 Select Phone from the Device Type drop-down list box and click Next.
Step 3 Select Cisco7960.
The Phone Configuration options display.
Step 4 Enter the MAC address following these guidelines:
Enter the extension number, preceded by an adequate number of nines (as a place holder for all unoccupied digits to the left of the extension) so that the end result is a 12-digit number. For example, if the extension is 5001, the MAC address should be 999999995001.
Step 5 Select the appropriate device pool from the Device Pool menu.
Step 6 Select an unassigned line (Line 1, Line 2, and so on) to add a line.
The line configuration options display.
Step 7 Enter the extension, such as 4001, assigned to this port in the Directory Number field.
Step 8 Select the 4001 line.
The line configuration options display.
Step 9 Select the phone partition you configured, such as Employees, from the Partition menu.
Step 10 Select the Personal Assistant calling search space you configured, such as cssPA, from the Calling Search Space menu.
Step 11 Select Off from the Call Waiting menu.
Step 12 Do not enter anything in the Call Forward settings.
Step 13 Repeat Steps 1-12 for each port you need to add.
For example, if you need 24 simultaneous sessions, create 24 media ports. Assign the ports consecutive numbers, such as 4001-4024.
Tips
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When adding Cisco Unity to Cisco CallManager, be sure that the calling search space does not include the partition created for Personal Assistant, such as the PA partition. To do this, you could use the calling search space configured for Personal Assistant, such as cssPA, used in these examples.
Refer to the documentation included with it and Cisco CallManager for detailed instructions on integrating Cisco Unity with Cisco CallManager.
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Posted: Thu May 3 12:03:00 PDT 2001
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