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The Cisco VCO/4K ISDN Supplement provides detailed information on using the Interface Controller Card (ICC) with the Integrated Services Digital Network Primary Rate Interface (ISDN PRI) package and the Non-Facility Associated Signaling (NFAS) option. It emphasizes additional functionality for ISDN PRI and NFAS support.
Use this supplement with the VCO/4K technical documentation set. If a topic is discussed in both the VCO/4K technical documentation set and this supplement, refer to this supplement.
This guide is intended for all personnel with system administrator privileges and responsible for configuring and maintaining ISDN services. You should be familiar with the components of the switch as well as the system administrator master console. The master console is your access to the system administration functions.
When navigating the system administration menus and screens, you will be directed to use certain command actions such as keyboard entries. These command actions are frequently used throughout this manual. Refer to the Cisco VCO/4K System Administrator's Guide for more information.
Certain on-screen commands are available throughout the system administration software. These commands appear in the lower right corner of the screen, and provide visual instruction or direction.
This document is organized as follows:
This document uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual. |
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device. |
You may want to refer to the following documents that apply to your Cisco VCO/4K configuration:
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The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
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Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
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For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
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To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
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Posted: Fri Jan 23 12:12:35 PST 2004
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