Preface

Cisco Universal Gateway Call Analyzer (Cisco UGCA) is a lightweight reporting application that is dedicated to detecting and troubleshooting Cisco AS5000 series universal gateways used in dial deployments. For additional discussion of the application and its architecture, see "Introduction to Cisco UGCA." For gateway, client, and server system requirements, see "Installing Cisco UGCA."

Document and Application Release

This is the first release of this document, which covers Release 1.0 of Cisco UGCA application software. Document version history is detailed below.

Document Version	Application Release	Date	Notes
1	1.0	10/14/02	This document was first released as a beta draft.
2	1.0	12/20/02	This document was released in final form.
3	1.0(1)	03/26/03	This document was released with minor updates.

Audience

The target audience for this document is assumed to have basic knowledge in the following areas:

Scope

This document deals with the fundamentals of installing and maintaining the Cisco UGCA application. For help in using the application as it is running, refer to the online help that comes with the product.

Document Organization

Section	Title	Major Topics
Preface	Preface	Brief product overview and links to resources
Chapter 1	Introduction to Cisco UGCA	Application architecture, basic tasks, report types
Chapter 2	Installing Cisco UGCA	Hardware and software requirements, essential gateway configurations, installation on the server
Chapter 3	Starting, Using, and Maintaining Cisco UGCA	Launching the application, basic housekeeping
Appendix A	Cisco UGCA Configuration File: ugca.xml	A listing of the annotated configuration file for the application
Appendix B	BNF for Markup Interpreter: Terminals and Nonterminals	Terminals and nonterminals (compiler syntax) used by the markup interpreter
Appendix C	Cisco UGCA Database Schema	Discussion and examples of how the application stores call record data.
Appendix D	Cisco UGCA Markup: markup.xml and call_record.discid	A text listing of the file markup.xml, with details of the disconnect attributes
Appendix E	Cisco UGCA Enumeration Types: enum.xml	A text listing of the file enum.xml.

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Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

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Cisco TAC Escalation Center

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