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Table of Contents

Preface
Document and Application Release
Audience
Scope
Document Organization
Obtaining Documentation
Obtaining Technical Assistance

Preface


Cisco Universal Gateway Call Analyzer (Cisco UGCA) is a lightweight reporting application that is dedicated to detecting and troubleshooting Cisco AS5000 series universal gateways used in dial deployments. For additional discussion of the application and its architecture, see "Introduction to Cisco UGCA." For gateway, client, and server system requirements, see "Installing Cisco UGCA."

This preface presents the following major topics:

Document and Application Release

This is the first release of this document, which covers Release 1.0 of Cisco UGCA application software. Document version history is detailed below.

Document
Version
Application Release Date Notes

1

1.0

10/14/02

This document was first released as a beta draft.

2

1.0

12/20/02

This document was released in final form.

3

1.0(1)

03/26/03

This document was released with minor updates.

Audience

The target audience for this document is assumed to have basic knowledge in the following areas:

Scope

This document deals with the fundamentals of installing and maintaining the Cisco UGCA application. For help in using the application as it is running, refer to the online help that comes with the product.

Document Organization

The major sections of this document are as follows:

Section Title Major Topics

Preface

Preface

Brief product overview and links to resources

Chapter 1

Introduction to Cisco UGCA

Application architecture, basic tasks, report types

Chapter 2

Installing Cisco UGCA

Hardware and software requirements, essential gateway configurations, installation on the server

Chapter 3

Starting, Using, and Maintaining Cisco UGCA

Launching the application, basic housekeeping

Appendix A

Cisco UGCA Configuration File: ugca.xml

A listing of the annotated configuration file for the application

Appendix B

BNF for Markup Interpreter: Terminals and Nonterminals

Terminals and nonterminals (compiler syntax) used by the markup interpreter

Appendix C

Cisco UGCA Database Schema

Discussion and examples of how the application stores call record data.

Appendix D

Cisco UGCA Markup: markup.xml and call_record.discid

A text listing of the file markup.xml, with details of the disconnect attributes

Appendix E

Cisco UGCA Enumeration Types: enum.xml

A text listing of the file enum.xml.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.


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Posted: Thu Mar 27 17:18:43 PST 2003
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