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This section describes the objectives, audience, organization, and conventions of the CiscoWorks Blue SNA View Workstation Installation Guide. It points to related publications, and describes online sources of technical information.
Cisco documentation and additional literature are available on a CD called Cisco Connection Documentation, Enterprise Series. The CD is updated and shipped monthly so it might be more current than printed documentation. To order the Cisco Connection Documentation, Enterprise Series CD, contact your local sales representative or call Customer Service. The CD is available both as a single CD and as an annual subscription. You can also access Cisco technical documentation on the World Wide Web URL http://www.cisco.com.
This guide contains information on the following:
For detailed information on using the CiscoWorks Blue SNA View features, refer to the CiscoWorks Blue Maps online help system and the CiscoWorks Blue SNA View 1.1 Release Note.
This guide is for the network administrator or operator who installs, configures, verifies, and uses CiscoWorks software. The network administrator or operator should be familiar with the following topics:
This guide is divided into the following chapters and appendix:
The Sybase database tables related to CiscoWorks Blue SNA View are documented in the CiscoWorks Blue Maps Installation Guide. These tables describe the structure of CiscoWorks Blue Maps and CiscoWorks Blue SNA View database tables.
This guide uses basic conventions to represent text and table information.
Command descriptions use these conventions:
Examples use these conventions:
screen font.
boldface screen font. Variables you enter are printed in italic screen font.
This publication also uses the following conventions:
 | Time Saver Means the described action saves time. You can save time by performing the action described in the paragraph. |
 | Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data. |
This section provides information about related publications. In addition to this document, the CiscoWorks Blue SNA View documentation set includes:
For information about CiscoWorks, refer to:
For information about CiscoWorks Blue Maps, refer to:
For information about IBM SNA Server, refer to the IBM SNA Server documentation.
For information about HP SNA Plus Link, refer to the HP SNA Plus Link documentation.
For information about your network management system, refer to the documentation provided by the vendor.
CiscoWorks Blue SNA View is an extension to CiscoWorks Blue Maps, so online help for SNA View appears in each Map application where installed.
Cisco Connection Online (CCO), formerly Cisco Information Online (CIO), is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional content and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously--a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
http://www.cisco.com.
cco.cisco.com.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.
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