Table of Contents

Who Should Read This Guide
How this Guide is Organized
Obtaining Documentation
Obtaining Technical Assistance
Obtaining Additional Publications and Information


This section describes who should read this guide, how it is organized, and the document conventions used in the Cisco Broadband Access Center for Cable Administrator's Guide.

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more up-to-date than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at,, or

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback on the toolbar, and then select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.

Who Should Read This Guide

The Cisco Broadband Access Center for Cable Administrator's Guide is written for system administrators responsible for automating large scale provisioning for broadband access. The network administrator should be familiar with these topics:

How this Guide is Organized

This guide is divided into these chapters describing how to administer and maintain the Broadband Access Center for Cable (BAC):

Chapter 1

Broadband Access Center for Cable Overview

Describes BAC, its features and benefits, and gives you a detailed description of the BAC architecture.

Chapter 2

Broadband Access Center for Cable Configuration Checklists

Provides checklists to follow when configuring BAC for use.

Chapter 3

Understanding the User Interface

Describes how to access BAC and explains various user interface components.

Chapter 4

Using the Broadband Access Center for Cable Administrator User Interface

Describes administration activities including searching for, and viewing device information.

Chapter 5

Configuring Broadband Access Center for Cable

Describes the configuration activities that are performed using the BAC administrator application.

Chapter 6

Configuring and Using the Sample User Interface

Describes the concepts, uses, and application of the Sample Workflow User Interface.

Chapter 7

Database Management

Describes information on the management and maintenance of the RDU database. As with any database, it is essential that the administrator understand, and be familiar with, database backup and recovery procedures.

Chapter 8

Broadband Access Center for Cable Support Tools and Advanced Concepts

Describes a series of tools intended to help, configure, maintain, speed and improve the installation, deployment, and use of BAC.

Appendix A

Log Files

Describes BAC log files that you can use to troubleshoot problems.

Appendix B

Alerts and Alert Messages

Lists and describes all BAC alert messages.

Appendix C

Device Provisioning Engine Command Line Interface

Identifies all of the command line interface (CLI) commands that you can use to manage and monitor the device provisioning engine (DPE).

Appendix D

DOCSIS Options and Version Support

Identifies all DOCSIS options supported by this BAC release.

Appendix E

PacketCable DHCP Options to BAC Properties Mapping

Identifies the mapping of BAC properties to the PacketCable DHCP options used for PacketCable provisioning.



Defines terminology used in this guide and generally applicable to the technologies being discussed.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco web sites can be accessed from this URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Documentation Feedback

You can submit comments electronically on On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. provides a broad range of features and services to help you with these tasks:

To obtain customized information and service, you can self-register on at this URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Posted: Tue Nov 25 06:39:01 PST 2003
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