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Table Of Contents
Adding a Site to the Site Manager
Adding Database Devices to a Site
Working with Network Navigator Configuration Files
Exporting a Network Navigator Configuration
Importing a Network Navigator Configuration
Using the Network Navigator
To manage a network entity—Service Control Engine (SCE) platform, Subscriber Manager (SM), or Collection Manager (CM)—from the Console, you must first define it as a device in the Network Navigator.
This chapter describes how to use the Network Navigator tool to create a simple model of all local and remote sites and devices that are part of the Cisco Service Control solution, and how to manage the devices remotely.
•
Network Settings Requirements
•
Working with Network Navigator Configuration Files
The Network Navigator Tool
The Network Navigator tool contains four views:
•
Network Navigator view—Displays, in the Site Manager tree, all sites and devices that you have defined as part of your system
•
Properties view—Displays the editable properties of the node selected in the Site Manager tree in the Network Navigator view
•
ProgressView view—When you perform an operation on a site or device in the Site Manager tree, displays a progress bar
•
Console view—Displays log messages concerning actions performed in the Network Navigator tool
Figure 5-1
Network Settings Requirements
Firewall/NAT Requirements
The following table lists the firewall/NAT open port settings required for the Network Navigator to operate properly.
The SCA Reporter may have additional requirements for connecting to the database. See the Cisco Service Control Application Reporter User Guide for more information .
User Authentication
User authentication is performed when a PRPC connection is made to an SCE platform, a CM, or an SM. For authentication to succeed, a PRPC server must be running at the destination, and you must know the username and password of a user of the server.
You define the username and password using a command-line utility in the SM and CM, or the user/password mechanism in the SCE platform.
For more information about defining users, see the following:
CM—"Managing Users" in the "Managing the Collection Manager" chapter of the Cisco Service Control Management Suite Collection Manager User Guide
•
SM—"p3rpc Utility" in the "Command-Line Utilities" appendix of the Cisco Service Control Management Suite Subscriber Manager User Guide
•
SCE—"TACACS+ Authentication, Authorization, and Accounting" in the "Configuring the Management Interface and Security" chapter of the Cisco Service Control Engine (SCE) Software Configuration Guide
Managing Sites
You can manage an SCE, SM, or CM from the Console only if the network entity is defined as a device in the Network Navigator. After a device is added to the Network Navigator, you can perform management and monitoring operations on the device.
You can also perform operations on a group of devices. For example, you can apply the same service configuration to a group of SCE platforms. The Network Navigator allows you to group devices by adding them under the same site. A site is a group of devices that can be managed together. At installation, the Network Navigator contains a default site with no devices. You can add devices to this site or add additional sites, as described in the following sections.
Grouping devices in sites can also help to manage the passwords for these devices (see Password Management ).
Adding a Site to the Site Manager
Before adding devices, you must add your sites to the Site Manager.
Step 1
In the Network Navigator view, right-click the Site Manager node.
A popup menu appears.
Figure 5-2
Step 2
From the menu, select New >Site.
A new Site node is added to the Site Manager.
Step 3
In the Properties view, enter a name for the site in the Name cell.
Step 4
(Optional) In the Version cell, enter a version number.
Adding Devices to a Site
You can add SCE, SM, CM, or database devices to a site.
Adding SCE Devices to a Site
To use the Network Navigator to configure, monitor, and update the software of an SCE platform, you must first add the SCE platform to a site.
To add an SCE device to a site:
SUMMARY STEPS
1.
In the Site Manager tree, right-click a site.
2.
From the menu, select New >SCE.
3.
In the Address field, enter the IP address of the SCE.
4.
(Optional) In the Name field, enter a meaningful name for the SCE.
5.
Click Finish..
DETAILED STEPS
Step 1
In the Site Manager tree, right-click a site.
A popup menu appears.
Figure 5-3
Step 2
From the menu, select New >SCE.
The Create New SCE wizard appears.
Step 3
In the Address field, enter the IP address of the SCE.
Step 4
(Optional) In the Name field, enter a meaningful name for the SCE.
Step 5
Click Finish.
The Create new SCE wizard closes.
The new device is added to the site.
Adding SM Devices to a Site
To use the Network Navigator to configure, monitor, and update the software of an SM, you must first add the SM to a site.
To add an SM device to a site:
Step 1
In the Site Manager tree, right-click a site.
A popup menu appears.
Step 2
From the menu, select New >SM.
The Create New SM wizard appears.
Step 3
In the Address field, enter the IP address of the SCMS-SM.
Step 4
(Optional) In the Name field, enter a meaningful name for the SM.
Step 5
Click Finish.
The Create new SM wizard closes.
The new device is added to the site.
Adding CM Devices to a Site
To use the Network Navigator to monitor a CM, you must first add the CM to a site.
To add a CM device to a site:
Step 1
In the Site Manager tree, right-click a site.
A popup menu appears.
Step 2
From the menu, select New >CM.
The Create New CM wizard appears.
Step 3
In the Address field, enter the IP address of the CM.
Step 4
(Optional) In the Name field, enter a meaningful name for the CM.
Step 5
Click Finish.
The Create new CM wizard closes.
The new device is added to the site.
Adding Database Devices to a Site
To use the Reporter tool to produce reports, you must first connect to a database.
To add a database device to a site:
SUMMARY STEPS
1.
In the Site Manager tree, right-click a site.
2.
From the menu, select New >Database.
3.
In the Address field, enter the IP address of the database.
4.
(Optional) In the Name field, enter a meaningful name for the database.
5.
From the Database type drop-down list, select a database type.
6.
(Optional) Check the Enable Advanced Settingscheck box and enter new values in the Url, Driver, User, and Password fields.
7.
Click Finish.
DETAILED STEPS
Step 1
In the Site Manager tree, right-click a site.
A popup menu appears.
Step 2
From the menu, select New >Database.
The Create New Database wizard appears.
Figure 5-4
Step 3
In the Address field, enter the IP address of the database.
Step 4
(Optional) In the Name field, enter a meaningful name for the database.
Step 5
From the Database type drop-down list, select a database type.
Step 6
(Optional) Check the Enable Advanced Settingscheck box and enter new values in the Url, Driver, User, and Password fields.
Step 7
Click Finish.
The Create New Database wizard closes.
The new device is added to the site.
Deleting Devices
To delete a device:
Step 1
In the Site Manager tree, right-click a device.
A popup menu appears.
Step 2
From the menu, select Delete.
The device is deleted and removed from the Site Manager tree.
Deleting Sites
To delete a site:
Step 1
In the Site Manager tree, right-click a site in the Site Manager tree.
A popup menu appears.
•
Enter your password if prompted.
Step 2
From the menu, select Delete.
The site and all its devices are deleted and the site is removed from the Site Manager tree.
Managing Devices
The Network Navigator allows you to manage SCE, SM, CM, and database devices.
Password Management
Normally, before you can access a device (SCE, SM, CM, or database), you must enter its password. When you try to perform any operation on a site device, the Network Navigator first asks for the device username and password. (Repeating the same operation on the same device does not always require a second entry of the password.)
When performing operations on multiple devices, password entry can become tedious. The Site Master Password can help you remember some or all of your element's usernames and passwords by storing them as part of the site's data, and entering them for you automatically when you connect to an element.
The Site Master Password protects saved usernames and passwords in the password manager. The Console prompts you for the site's master password when you wish to activate the site password manager. If you have multiple sites, each site will require a separate master password.
Figure 5-5
For each site, when the Password Management dialog box appears, check the Enable Site Master Passwordcheck box.
Managing SCE Devices
•
Generating Tech Support Info Files for SCE Devices
•
Retrieving the Online Status of SCE Devices
•
Installing Protocol Packs on SCE Devices
Generating Tech Support Info Files for SCE Devices
This operation generates the SCE platform's support file, for the use of Cisco technical support staff.
To generate a techsupport info file for an SCE:
SUMMARY STEPS
1.
In the Site Manager tree, right-click an SCE device.
2.
From the menu, select Generate Tech Support Info File.
3.
Click Browse.
4.
Browse to the folder where you want to save the tech support info file.
5.
In the File name field, enter a new file name, or select an existing ZIP file.
6.
Click Open to select the file.
7.
To add log files to the output tech support info file, check the Add GUI Console log filescheck box.
8.
Check the Open file after it is fetched check box.
9.
Click Finish.
10.
Enter the appropriate password. (For more information, refer to Password Management.)
11.
Click Generate.
DETAILED STEPS
Step 1
In the Site Manager tree, right-click an SCE device.
A popup menu appears.
Figure 5-6
Step 2
From the menu, select Generate Tech Support Info File.
The Generate Tech Support Info File dialog box appears.
Figure 5-7
Step 3
Click Browse.
A Select File dialog box appears.
Step 4
Browse to the folder where you want to save the tech support info file.
Step 5
In the File name field, enter a new file name, or select an existing ZIP file.
Step 6
Click Open to select the file.
If the file exists, it will be overwritten when you generate the tech support info.
The Select File dialog box closes.
Step 7
To add log files to the output tech support info file, check the Add GUI Console log filescheck box.
Step 8
Check the Open file after it is fetched check box.
Step 9
Click Finish.
The Generate Tech Support Info File dialog box closes.
A Password Management dialog box appears.
Step 10
Enter the appropriate password. (For more information, refer to Password Management.)
Step 11
Click Generate.
The Password Management dialog box closes.
A Generate tech support info file progress bar appears.
The file is generated.
Retrieving the Online Status of SCE Devices
This operation provides information about the SCE platform's current software version and operational status.
To retrieve the online status of an SCE device:
SUMMARY STEPS
1.
In the Site Manager tree, right-click an SCE device.
2.
From the menu, select Online Status.
3.
Enter the appropriate password. (For more information, refer to Password Management.)
4.
Click Extract.
DETAILED STEPS
Step 1
In the Site Manager tree, right-click an SCE device.
A popup menu appears.
Step 2
From the menu, select Online Status.
A Password Management dialog box appears.
Step 3
Enter the appropriate password. (For more information, refer to Password Management.)
Step 4
Click Extract.
The Password Management dialog box closes.
An Extracting info progress bar appears.
The SCE online status is retrieved.
Figure 5-8
Installing Protocol Packs on SCE Devices
You can install a protocol pack on a single SCE platform, on selected SCE platforms, or on all SCE platforms at one or more selected sites (see How to Install Protocol Packs ).
•
Applying Service Configurations to SCE Devices
•
Applying Service Configuration to Multiple SCE Platforms:
•
Retrieving Service Configurations from SCE Devices
•
Retrieving Service Configurations from Multiple SCE Platforms:
•
Installing PQI Files on SCE Devices
•
Installing the SCE OS Software Package on SCE Devices
Applying Service Configurations to SCE Devices
You can apply a service configuration to a single SCE platform, to selected SCE platforms, or to all SCE platforms at one or more selected sites.
Note
The service configuration that you are applying must be open in the Service Configuration Editor.
To apply a service configuration to a single SCE platform:
SUMMARY STEPS
1.
In the Site Manager tree, right-click an SCE device.
2.
From the menu, select Apply Service Configuration.
3.
Select a service configuration from the list.
4.
Click OK.
5.
Enter the appropriate password. (For more information, refer to Password Management.)
6.
Click Apply.
DETAILED STEPS
Step 1
In the Site Manager tree, right-click an SCE device.
A popup menu appears.
Step 2
From the menu, select Apply Service Configuration.
The Choose Policy dialog box appears, listing all service configurations that are open in the Service Configuration Editor.
Note
If only one service configuration is open in the Service Configuration Editor, a Password Management dialog box appears. Continue at step 5. (If no service configurations are open in the Service Configuration Editor, an error message is displayed.)
Figure 5-9
Step 3
Select a service configuration from the list.
Step 4
Click OK.
A Password Management dialog box appears.
Step 5
Enter the appropriate password. (For more information, refer to Password Management.)
Step 6
Click Apply.
The Password Management dialog box closes.
An Applying service configuration to SCE progress bar appears.
The service configuration is applied to the selected SCE platform.
Applying Service Configuration to Multiple SCE Platforms:
To apply a service configuration to multiple SCE platforms:
Step 1
In the Site Manager tree, select sites or SCE devices to which you are applying the service configuration and right-click one of them.
Step 2
From the popup menu that appears, select Apply Service Configuration.
The Choose Policy dialog box appears, listing all service configurations that are open in the Service Configuration Editor.
Note
If only one service configuration is open in the Service Configuration Editor, a Password Management dialog box appears. Continue at step 4. (If no service configurations are open in the Service Configuration Editor, an error message is displayed.)
Step 3
Select a service configuration from the list and click OK.
A separate Password Management dialog box appears for each SCE device that you have selected.
Step 4
For each SCE device, enter the password and click Apply.
Step 5
The service configuration is applied to each selected SCE platform in turn.
Retrieving Service Configurations from SCE Devices
You can retrieve service configurations from a single SCE platform, from selected SCE platforms, or from all SCE platforms at one or more selected sites.
To retrieve a service configuration from a single SCE platform:
Step 1
In the Site Manager tree, right-click an SCE device.
A popup menu appears.
•
Enter your password if prompted.
Step 2
From the menu, select Retrieve Service Configuration.
A Password Management dialog box appears.
Step 3
Enter the appropriate password. (For more information, refer to Password Management.)
Step 4
Click Retrieve.
The Password Management dialog box closes.
A Retrieving from SCE progress bar appears.
The service configuration is retrieved from the SCE platform and opened in the Service Configuration Editor.
Retrieving Service Configurations from Multiple SCE Platforms:
To retrieve service configurations from multiple SCE platforms:
Step 1
In the Site Manager tree, select sites or SCE devices whose service configurations you want to retrieve, and right-click one of them.
Step 2
From the popup menu that appears, select Retrieve Service Configuration.
A separate Password Management dialog box appears for each SCE device that you have selected.
Step 3
For each SCE device, enter the password and click Retrieve.
The service configuration is retrieved from each SCE platform in turn, and is opened in the Service Configuration Editor.
Installing PQI Files on SCE Devices
This operation installs the Cisco Service Control Application for Broadband (SCA BB) on the SCE platform. For more information, see How to Install SCA BB.
Note
Installing a PQI file usually takes a few minutes.
To install a PQI file on an SCE device:
SUMMARY STEPS
1.
In the Site Manager tree, select an SCE device.
2.
From the Console main menu, choose Network >Install PQI.
3.
Click Browse.
4.
Browse to the PQI file that you are installing.
5.
Click Open.
6.
Click Finish.
7.
Enter the appropriate password. (For more information, refer to Password Management.)
8.
Click Apply.
DETAILED STEPS
Step 1
In the Site Manager tree, select an SCE device.
Step 2
From the Console main menu, choose Network >Install PQI.
The Update Software dialog box appears.
Figure 5-10
Step 3
Click Browse.
A Select file dialog box appears.
Step 4
Browse to the PQI file that you are installing.
Step 5
Click Open.
The Select file dialog box closes.
Step 6
Click Finish.
A Password Management dialog box appears.
Step 7
Enter the appropriate password. (For more information, refer to Password Management.)
Step 8
Click Apply.
The Password Management dialog box closes.
An Updating software to SCE progress bar appears.
The PQI file is installed on the selected SCE.
Installing the SCE OS Software Package on SCE Devices
This operation installs the SCE OS software package (the operating system software and firmware of the SCE platform).
For more information, see "Upgrading SCE Platform Firmware" in the "Operations" chapter of the Cisco Service Control Engine (SCE) Software Configuration Guide.
To install an operating system (OS) file on an SCE device:
Step 1
In the Site Manager tree, select an SCE device.
Step 2
From the Console main menu, choose Network >Install OS.
The Update OS dialog box appears.
Figure 5-11
Step 3
Click Browse.
A Select file dialog box appears.
Step 4
Browse to the PKG file containing the OS that you are installing.
Step 5
Click Open.
The Select file dialog box closes.
Step 6
Click Finish.
A Password Management dialog box appears.
Step 7
Enter the appropriate password. (For more information, refer to Password Management.)
Step 8
Click Apply.
The Password Management dialog box closes.
An Updating software to SCE progress bar appears.
The PQI file is installed on the selected SCE.
Managing SM Devices
•
Generating Tech Support Info Files for SM Devices
•
Retrieving the Online Status of SM Devices
•
Installing PQI Files on SM Devices
Generating Tech Support Info Files for SM Devices
This operation generates the SM's support file, for the use of Cisco technical support staff.
To generate a tech support info file for an SM:
Step 1
In the Site Manager tree, right-click an SM device.
A popup menu appears.
Figure 5-12
Step 2
From the menu, select Generate Tech Support Info File.
The Generate Tech Support Info File dialog box appears.
Step 3
Click Browse.
A Select File dialog box appears.
Step 4
Browse to the folder where you want to save the tech support info file.
Step 5
In the File name field, enter a new file name, or select an existing ZIP file.
Step 6
Click Opento select the file.
If the file exists, it will be overwritten.
The Select File dialog box closes.
Step 7
(Optional) To add log files to the output tech support info file, check the Add GUI Console log files check box.
Step 8
(Optional) Check the Open file after it is fetched check box.
Step 9
Click Finish.
The Generate Tech Support Info File dialog box closes.
A Password Management dialog box appears.
Step 10
Enter the appropriate password. (For more information, refer to Password Management.)
Step 11
Click Generate.
The Password Management dialog box closes.
A Generate tech support info file progress bar appears.
The file is generated.
Retrieving the Online Status of SM Devices
This operation provides information about the SM's current software version and operational status.
To retrieve the online status of an SM device:
Step 1
In the Site Manager tree, right-click an SM device.
A popup menu appears.
Step 2
From the menu, select Online Status.
A Password Management dialog box appears.
Step 3
Enter the appropriate password. (For more information, refer to Password Management.)
Step 4
Click Extract.
The Password Management dialog box closes.
An Extracting info progress bar appears.
The SCMS-SM online status is retrieved.
Figure 5-13
Connecting to SM Devices
In order to manage subscribers using the SM GUI tool, you must connect to an SM device.
Note
The SM GUI tool performs authentication on the SCMS-SM by opening a PRPC connection to port 14374 and attempting to log in using the username and password that you entered in the Password Management dialog box. If a PRPC server with this user is not running on the SCMS-SM, authentication will fail.
To connect to an SM device:
Step 1
In the Site Manager tree, right-click an SM device.
A popup menu appears.
Step 2
From the menu, select Manage Subscribers.
A Password Management dialog box appears.
Step 3
Enter the appropriate password. (For more information, refer to Password Management.)
Step 4
Click Connecting.
The Password Management dialog box closes.
A Connecting to progress bar appears.
You connect to the SM, and the Console switches to the SM GUI tool.
See Using the Subscriber Manager GUI Tool for an explanation of how to proceed.
Installing PQI Files on SM Devices
Note
Installing a PQI file usually takes a few minutes.
To install a PQI file on an SM device:
Step 1
In the Site Manager tree, select an SM device.
Step 2
From the Console main menu, choose Network >Install PQI.
The Update Software dialog box appears.
Figure 5-14
Step 3
Click Browse.
A Select file dialog box appears.
Step 4
Browse to the PQI file that you are installing.
Step 5
Click Open.
The Select file dialog box closes.
Step 6
Click Finish.
A Password Management dialog box appears.
Step 7
Enter the appropriate password. (For more information, refer to Password Management.)
Step 8
Click Apply.
The Password Management dialog box closes.
An Updating software to SM progress bar appears.
The PQI file is installed on the selected SM.
Managing CM Devices
•
Retrieving the Online Status of CM Devices
Retrieving the Online Status of CM Devices
This operation provides information about the CM's current software version and operational status.
To retrieve the online status of a CM device:
Step 1
In the Site Manager tree, right-click a CM device.
A popup menu appears.
Figure 5-15
Step 2
From the menu, select Online Status.
A Password Management dialog box appears.
Step 3
Enter the appropriate password. (For more information, refer to Password Management.)
Step 4
Click Extract.
The Password Management dialog box closes.
An Extracting info progress bar appears.
The SCMS-CM online status is retrieved.
For an example of a retrieved online status window (for an SCE platform), see Retrieving the Online Status of SCE Devices.
Managing Database Devices
Making Databases Accessible to the SCA Reporter
Note
An alternative procedure is described in "Configuring a Database Connection" in the "Using the SCA Reporter" chapter of the Cisco Service Control Application Reporter User Guide .
To make databases accessible to the SCA Reporter:
SUMMARY STEPS
1.
In the Site Manager tree, right-click a database device.
2.
From the menu, select Add to Reporter.
3.
Click Add.
4.
Select one of the Choose definition moderadio buttons:
5.
Click Next.
6.
Fill in all the fields.
7.
Click Finish.
8.
Repeat steps 3 to 7 for other databases.
9.
Remove database connection information, if necessary.
10.
Make sure that the correct database is activated.
11.
Click OK.
DETAILED STEPS
Step 1
In the Site Manager tree, right-click a database device.
A popup menu appears.
Figure 5-16
Step 2
From the menu, select Add to Reporter.
The Preferences dialog box appears.
Figure 5-17
Step 3
Click Add.
The Add Database wizard appears.
Figure 5-18
Step 4
Select one of the Choose definition moderadio buttons:
•
Simple
•
Advanced
Step 5
Click Next.
The Define new database connection screen of the Add Database wizard opens.
If you selected Simple in step 4, the Define new database connection screen looks like this:
Figure 5-19
If you selected Advanced in step 4, the Define new database connection screen looks like this:
Figure 5-20
Step 6
Fill in all the fields.
Step 7
Click Finish.
The Add Database wizard closes.
The definition of the database is added to the list in the Preferences dialog box.
Step 8
Repeat steps 3 to 7 for other databases.
Step 9
Remove database connection information, if necessary.
Step 10
Make sure that the correct database is activated.
Step 11
Click OK.
The Preferences dialog box closes.
Working with Network Navigator Configuration Files
After you add sites and devices to the Network Navigator, you can export this data to a file to back up your settings and to share them with other users, who can import your Network Navigator settings into their Console.
If you use the Site Master Password to store the passwords of the network devices, the passwords are also exported, in encrypted form. This means that other users who import this data need only provide the Site Master Password to access the devices.
•
Exporting a Network Navigator Configuration
•
Importing a Network Navigator Configuration
Exporting a Network Navigator Configuration
To export a Network Navigator configuration to a file:
SUMMARY STEPS
1.
From the Console main menu, choose File >Export.
2.
From the export destination list, select Network Navigator Configuration to a file.
3.
Click Next.
4.
Select the sites to export, using the check boxes and the select buttons.
5.
In the Select the export destination area, click Browse.
6.
Browse to the folder where you want to save the configuration file.
7.
In the File name field, enter a new file name, or select an existing site_xml file.
8.
Click Opento select the file.
9.
Click Finish.
DETAILED STEPS
Step 1
From the Console main menu, choose File >Export.
The Export dialog box appears.
Figure 5-21
Step 2
From the export destination list, select Network Navigator Configuration to a file.
Step 3
Click Next.
The Export Network Navigator Configuration to a file dialog box appears.
Figure 5-22
The Available sites pane lists all of the sites in the configuration.
Step 4
Select the sites to export, using the check boxes and the select buttons.
Step 5
In the Select the export destination area, click Browse.
An Open dialog box appears.
Step 6
Browse to the folder where you want to save the configuration file.
Step 7
In the File name field, enter a new file name, or select an existing site_xml file.
Step 8
Click Opento select the file.
Note
If the file exists, it will be overwritten.
The Open dialog box closes.
Step 9
Click Finish.
The Export Network Navigator Configuration dialog box closes.
The configuration is saved to the file.
Importing a Network Navigator Configuration
To import a Network Navigator configuration to a file:
SUMMARY STEPS
1.
From the Console main menu, choose File >Import.
2.
From the import source list, select Network Navigator Configuration from file.
3.
Click Next.
4.
Click Browse.
5.
Browse to the folder containing the file to import, and select a site_xml file.
6.
Click Opento select the file.
7.
Click Finish.
DETAILED STEPS
Step 1
From the Console main menu, choose File >Import.
The Import dialog box appears.
Figure 5-23
Step 2
From the import source list, select Network Navigator Configuration from file.
Step 3
Click Next.
The Import Network Navigator Configuration from file dialog box appears.
Figure 5-24
Step 4
Click Browse.
An Open dialog box appears.
Step 5
Browse to the folder containing the file to import, and select a site_xml file.
Step 6
Click Opento select the file.
The Open dialog box closes.
Step 7
Click Finish.
The Import Network Navigator Configuration dialog box closes.
The configuration is imported from the file.
Posted: Wed May 30 12:25:02 PDT 2007
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