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This operations, maintenance, and troubleshooting guide is designed to be used with the following solutions:
This document addresses issues related to the resources, components, and traffic of such networks. Cisco applications that use a graphical user interface (GUI) for ease of use are presented first. However, many capabilities are available through the command-line interface (CLI) of the Cisco IOS, as well as the man machine language (MML) software that is used to manage the Cisco SC2200 or Cisco PGW 2200 host. A variety of application documents also provide CLI alternatives to functions.
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Note The Cisco PGW 2200 configured for signaling is also referred to in a variety of documents as the Cisco SC2200, the earlier term. The term "Cisco SC2200" is applicable to the Cisco ASAP Solution and Release 1.3 of the Cisco SS7 Interconnect for Voice Gateways Solution, and the term "Cisco PGW 2200" is applicable to the Cisco PSTN Gateway Solution and Release 2.0 of the Cisco SS7 Interconnect for Voice Gateways Solution. |
It is not expected that you have all the applications or that you need to manage all of the components that are discussed here. Nevertheless, this guide can also serve as a resource for understanding the various features of each application. In some cases, a variety of applications can be used to achieve the same objective.
Finally, this guide is meant to provide a high-level view only, and does not attempt to cover all the features and details of the applications discussed here. Always rely on the standard documentation for those applications for the details of installing, using, and troubleshooting. Links to the latest documentation are provided in the appropriate chapters of this guide. We have tried to make this documen as current as possible, but the documentation for applications is subject to revision. Information is subject to reorganization, section headings are subject to renaming, and hyperlinks are subject to change. Nevertheless, many of the general principles and practices referred to from the Cisco Integrated Network Solutions Operations, Maintenance, and Troubleshooting Guide can continue to be of value until this document is revised.
The most recent versions of this guide and related documentation can be found at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/soln/voip20/index.htm
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Note All Cisco solutions documents can be found under Cisco Solutions, at the following URL: http://www.cisco.com/univercd/cc/td/doc/solution/index.htm |
This preface presents the following major topics:
This release of this document covers:
These solutions are referred to generically in this document, that is, without their release numbers.
Future major updates to this document will be indicated in the following table.
The target audience for this document is assumed to have:
This document presents the fundamental operations, maintenance, and troubleshooting information that is required for the various services provided by the Integrated Network Solutions. Service provider networks may have additional requirements that are beyond the scope of this document. In addition, this document is primarily for Cisco products. To establish and maintain third-party products and applications that may be a part of those solutions, refer to the documentation provided by the vendors of those products.
Most chapters in this document apply to all Cisco Integrated Network Solutions. The chapters that do not apply to all three solutions are listed below:
| Section | Title | Solution |
Managing Network Elements and Dial Plans: Using Cisco Voice Manager |
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Operating and Maintaining Cisco Devices: Using Cisco Info Center |
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The chapters of this document are as follows:
| Section | Title | Discusses |
The various tools, their place in the network, and the services they provide. Maps topics to the tools. Introduces basic guidelines. |
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Managing Network Elements and Dial Plans: Using Cisco Voice Manager |
O&M tasks available through CiscoWorks2000 Voice Manager. Tasks include managing network elements, dial plans, and voice ports. |
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O&M tasks available through Cisco RPMS. Tasks include configuring call discrimination, configuring resource management, configuring dial services, viewing server reports, and administering the server. |
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O&M tasks available through Cisco Universal Gateway Manager. Tasks include deploying, discovering, and exporting inventory data; configuring devices, managing images and scheduling actions; configuring the administrative state of objects; managing security; managing device performance; and managing faults. |
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Managing SS7 Signaling Components: Using Cisco MGC Node Manager |
O&M tasks available through Cisco Media Gateway Controller Node Manager. Tasks include managing security; deploying a site, object, or network; using polling to monitor network performance; managing traps and events; and viewing information about network devices. |
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Operating and Maintaining Cisco Devices: Using Cisco Info Center |
O&M tasks available through Cisco Info Center. Tasks include starting and stopping the Cisco Info Server; creating a new server; displaying alerts; managing the server; managing objects; and creating, editing, and managing views. |
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O&M tasks available through the Cisco Access Registrar (AR) CLI. Tasks include configuring clients, profiles, groups, multiple user lists, remote servers, and session management; validating new configurations; checking the AR server; configuring, modifying, and managing syslog messages; setting up and managing accounting; modifying configurations and managing the Cisco AR using aregcmd commands; backing up the database; and monitoring the UG. |
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A variety of Cisco IOS commands that can be used directly on UGs and GKs to perform tasks such as the following (among others): managing memory and CPU use; verifying controllers; verifying universal port cards and lines; configuring and verifying alarms; managing ports and SPEs; managing GKs; managing modems; managing Cisco SC2200 and Cisco PGW 2200 nodes; and using MIB objects. |
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General considerations for upgrading a Cisco Integrated Network Solution. |
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General considerations for upgrading the Cisco ASAP Solution or the Cisco SS7 Interconnect for Voice Gateways Solution. |
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References to a variety operations and maintenance practices specific to networks that support SS7 interconnect. |
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References for using the Cisco Voice Services Provisioning Tool (VSPT) to provision Cisco Media Gateway Controller (MGC) nodes, such as a Cisco SC2200 Signaling Controller to support SS7 signaling. Cisco VSPT provides for the creation, modification, and execution of signaling connections, trunk groups, trunks, routes, and dial plans. |
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A variety of troubleshooting methods. Covers tasks performed with the following tools: Cisco Info Center, Cisco UGM, CMNM, and SS7 interconnect components. |
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Troubleshooting tasks for the AR as they relate to the Cisco ASAP Solution. |
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Troubleshooting tasks related to the Cisco ASAP Solution and the Cisco PSTN Gateway Solution that are provided from the Cisco Universal Gateway Manager (Cisco UGM). |
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O&M tasks related to the Cisco ASAP Solution that are provided from Cisco RPMS. |
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OM&T tasks for the Cisco PSTN Gateway Solution as they relate to as they relate to MGX/VISM. |
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The majority of the documents referred to in this document are available online. In the electronic (PDF) version of this document you can click on the URL (Uniform Resource Locator, often referred to as the website) associated with the title of a document, and the selected document will appear within the Adobe Acrobat application window. You can also use the Text Select Tool (third icon from the top, at the left of the Acrobat application window) to copy a URL from the PDF document and paste it into the location field of your browser.
As you click on links, the files you select may be added to the current document. When you close the file, you will be prompted to save the file. (You will not be able to save the file to a CD.) If you choose not to save the larger file that is created, click No when prompted to save the file. However, if you acquire documents that you want to save in a new file, you can save that file to another disk or drive with a new name of your own choosing. Set the following preferences within the Acrobat application to open weblinks in your browser, rather than within Acrobat.
You can obtain the latest version of Adobe Acrobat Reader at http://www.adobe.com .
a. From the Acrobat main menu, choose File > Preferences > Weblink. The Weblink Preferences window opens.
b. In the Weblink Preferences window, click Browse (or Select) and locate the browser you wish to use.
c. Then select Connection Type from the pull-down menu. Choose Standard if your browser is not listed.
Step 2 Make sure that Acrobat opens weblinks in your browser.
a. From the Acrobat main menu, choose File > Preferences > Web Capture. The Web Capture Preferences window opens.
b. In the Web Capture Preferences Window, choose Open Weblinks: In Web Browser.
Command descriptions use the following conventions:
Screen examples use the following conventions:
| 1As this document makes use of annotated configurations, the rigorous use of boldface type to indicate what the user must enter is relaxed. |
Notes use the following conventions:
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Timesavers use the following conventions:
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TimeSaver This symbol means the described action saves time. You can save time by performing the action described in the paragraph. |
Cautions use the following conventions:
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Tips use the following conventions:
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Tip This symbol means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver. |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following site:
To view this site in another language, click Countries/Languages at the top of the page.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
http://www.cisco.com/cgi-bin/order/order_root.pl
http://www.cisco.com/go/subscription
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
The Cisco TAC web site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Wed Jan 22 02:03:02 PST 2003
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