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This chapter presents troubleshooting tasks related to the Cisco ASAP Solution that are provided from the Cisco Universal Gateway Manager (Cisco UGM), Version 2.0. Cisco UGM is discussed in "Managing Network Objects: Using Cisco UGM." This chapter does not discuss troubleshooting related to installations and upgrades.
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Note This chapter does not apply to the Cisco SS7 Interconnect for Voice Gateways Solution. |
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Note The features of Cisco UGM as they relate to the Cisco ASAP Solution are introduced in the Cisco
ASAP Solution Overview and Planning Guide at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/access/solution/asap/index.htm |
The major tasks in this chapter are listed below.
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Note This chapter does not discuss troubleshooting related to installations and upgrades, although that topic is covered in the referenced document. |
For the following procedures, refer to Chapter 4, "Troubleshooting Cisco UGM," of the Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/ugm/ugm2/install/index.htm
Summary |
Setting the appropriate levels of controller logging is a useful aid in troubleshooting. Use this procedure to set controller logging levels. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To set controller logging levels:
Step 2 Read Setting the Controller Logging Level and follow the instructions therein.
Summary |
It is important to know where log files reside. You can also change the size of various log files and load them. In addition, .ini files contain parameters relevant to the discovery and deployment of devices. Use this procedure to manage log files. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps therein:
Summary |
Recovery procedures are provide for a variety of errors related to discovery and deployment. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot discovery and deployment errors:
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps or advice therein:
Summary |
Recovery procedures are provided for a variety of errors related to configuration and image management. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot configuration and image management errors:
Step 2 Read the descriptions of the error messages that match the condition to be remedied and follow the steps or advice therein.
Summary |
Recovery procedures are provided for a variety of errors related to fault management. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot fault management errors:
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps or advice therein:
Summary |
Recovery procedures are provided for a variety of errors related to performance management. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot performance management errors:
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps or advice therein:
Summary |
Recovery procedures are provided for a variety of errors related to the Configure Administrative State function. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot errors related to the Configure Administrative State function:
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps or advice therein:
Summary |
Recovery procedures are provided for a variety of errors related to IOS operations. |
Target Platform(s) |
|
Application |
See Introduction |
Frequency |
Chapter 4, "Troubleshooting Cisco UGM," of the
Cisco Universal Gateway Manager 2.0 Installation, Upgrade, and Troubleshooting Guide
To troubleshoot errors related to IOS operations:
Step 2 As appropriate, read the instructions in one or more of the following sections and follow the steps or advice therein:
Posted: Wed Jan 22 02:00:26 PST 2003
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