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This chapter presents operations and maintenance tasks for the Cisco Info Center (CIC) that are relevant to the Cisco ASAP Solution and Cisco SS7 Interconnect Solution.
CIC is a service-level alarm monitoring and diagnostics tool that provides network fault and performance management. Depending on which Info Mediators you have purchased licenses for and installed, you can use CIC to monitor the following types of events from the Cisco hardware and software that support the Cisco ASAP Solution and Cisco SS7 Interconnect Solution:
This chapter presents the following major operations and maintenance tasks:
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Tip See also Task Summary. |
The Cisco Info Center application manages the following components of the Cisco ASAP Solution and Cisco SS7 Interconnect Solution:
For information about how to install, upgrade, and configure CIC, refer to Cisco Info Center Installation and Configuration at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_0/install/index.htm
The topics relevant to the Cisco ASAP Solution and PSTN gateway solutions include the following:
For information about how to use CIC, refer to Cisco Info Center User Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_0/user_gd/index.htm
For information about how the Cisco Info Center works, refer to Cisco Info Center Administrator Reference at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_0/admin/index.htm
For information about how to use and operate the Info Mediators in the Cisco Info Center, refer to Cisco Info Center Mediator and Gateway Reference at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_0/medgw/index.htm
The tasks in this chapter are listed below, grouped by major category.
The following are the CIC components that are applicable to the Cisco ASAP Solution and Cisco PSTN Gateway Solution. For information about how to install and configure these components, refer to the Cisco Info Center Installation and Configuration.
Summary | |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CEMF, CIC |
Frequency | As needed |
Cisco Info Center Installation and Configuration
For all related documentation, see References.
To start and stop the CIC components manually:
Step 1 To start the installed Cisco Info Center components manually, execute the following command:
Step 2 To shut down the running Cisco Info Center components manually, execute the following command:
Summary | Cisco Info Center comes with a set of network event views that allow you to monitor a variety of Cisco hardware and software. The Cisco Info Server is the core of Cisco Info Center and is where all event and status data is stored and managed. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CEMF, CIC |
Frequency | As needed |
Cisco Info Center Administrator Reference
For all related documentation, see References.
To start or stop the Cisco Info Server:
Step 1 In the above reference, refer to Chapter 1, "Cisco Info Server."
Step 2 Read the sections Introduction to the Cisco Info Server, Starting and Stopping the Info Server, and Multiple Cisco Info Servers.
Step 3 As appropriate, follow the steps in one or more of the following:
a. Starting the Info Server
b. Stopping the Info Server
c. Starting and Stopping an Info Server From a Remote Machine
Summary |
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Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CEMF, CIC |
Frequency | As needed |
Cisco Info Center Administrator Reference
For all related documentation, see References.
To use the Configuration Manager for making changes to the CIC configuration:
Step 1 In the above reference, refer to Chapter 3, "Using the Configuration Manager."
Step 2 Read the sections Starting the Configuration Manager, Conversions, Column Visuals, and Classes.
Step 3 As appropriate, follow the steps in one or more of the following:
a. Creating, editing, deleting conversions, column visuals, and classes.
Summary |
The Process Control system provides centralized operations management consisting of the following elements: |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CEMF, CIC |
Frequency | As needed |
Cisco Info Center Administrator Reference
For all related documentation, see References.
To configure and manage UNIX processes remotely:
Step 1 In the above reference, refer to Chapter 2, "Process Control."
Step 2 Read the sections Process Control System Configuration, Process Control Service and Process Configuration, Process Control Management, Process Control Agent Daemon Command Line Options.
Step 3 As appropriate, follow the steps in one or more of the above sections.
Summary | Any number of Info Servers can be created on a single machine. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CEMF, CIC |
Frequency | As needed |
Cisco Info Center Administrator Reference
For all related documentation, see References.
To create single or multiple Cisco Info Center Servers:
Step 1 In the above reference, refer to Chapter 1, "Cisco Info Server."
Step 2 Read the section Multiple Cisco Info Servers and follow the steps in the following:
a. Creating a New Cisco Info Server
b. Service File Entries for Multiple Cisco Info Servers
Summary | The Event List displays alerts such as an event, alarm, message, or data that the Cisco Info Server receives. When an alert is received from the Cisco Info Server, by default, it is assigned to a user called nobody. You can manipulate an event that has been assigned either to the user nobody, or one that has been assigned to you. You can also manipulate an alert when it has been assigned to a Cisco Info Center group to which you belong. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
For all related documentation, see References.
To manage events using the Event List:
Step 1 In the above reference, refer to Chapter 2, "Using the Event List."
Step 2 Read the sections The UNIX Event List and The Java Event List and follow the steps therein.
Summary | A variety of CLI options are available to manage the Cisco Info Server. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
Cisco Info Center Administrator Reference
For all related documentation, see References.
To manage the Info Server using the CLI options:
Step 1 In the above reference, refer to Chapter 1, "The Info Server."
Step 2 Read the section Command Line Options.
Step 3 As appropriate, follow the steps in one or more of the following:
a. Setting the Name of the Cisco Info Server
b. Setting the Process Agent Name
c. Setting the DNS Hostname
d. Specifying the Port
e. Specifying the Properties File
f. Specifying the SQL File
g. Forcing Unique Log Files
h. Setting the Log File Size
i. Naming the Log File
j. Sending Log Output to Standard Error
k. Logging Every Delete
l. Secure Mode Support
m. Statistics
n. Controlling Updates to Clients
a. Controlling Updates of the Database Files on Disk
b. Controlling the Automations Clock
c. Setting the Maximum Number of Connections
d. Setting the Internal Stack Size
e. Changing the Queue Size
f. Setting the Internal Hash Tables
g. Finding out the Version of the Cisco Info Server
h. Getting Help on the Cisco Info Server
Summary | Communications between the Cisco Info Server and other components, such as Admin Desktops running on separate hosts, is controlled by entries in the interfaces file in the /opt/Omnibus/etc directory. This file can be edited directly or by using the the nco_xigen utility. The interfaces file is created automatically when you run the nco_config configuration utility to configure the Info Server and other components. After running nco_config during the initial installation procedure, you can modify the interfaces as needed by running the nco_xigen utility. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
Cisco Info Center Installation and Configuration
For all related documentation, see References.
To modify the interfaces file using the nco_config configuration utility:
Step 1 In the above reference, refer to Chapter 6, "Installation Utilities."
Step 2 Reading the sections Interfaces File and Running the nco_xigen Utility.
Step 3 As appropriate, follow the steps in one or more of the following tasks in Adding a Backup Server.
a. Changing the Priority of the Servers
b. Adding a New Server
c. Changing the Server Details
d. Deleting a Serve
e. Testing the Server
Summary | The Objective View displays map books, which contain a number of layered map pages, which in turn are made up of layers, which in turn contain graphical objects called symbols. From these symbols you can display the status of entities, move to another map page, show an Event List, or run a tool. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
For all related documentation, see References.
To display the status of objects or entities using the Objective View Window of the conductor CIC component:
Step 1 In the above reference, refer to Chapter 5, "Using the Objective View."
Step 2 Read the sections Introduction to the Objective View and Starting the Objective View.
Step 3 As appropriate, follow the steps in one or more of the following:
a. Displaying a Map Page
b. Showing the Severity Colors
c. Displaying Map Page Layers
d. Refreshing the Display
e. Displaying the Panner
f. Status Display in a Map Page
g. Actions in a Map Page
Summary | The Users tab on the Configuration Manager window allows you to view and edit the user and groups list on a specific Info Server. Users are administered on a per Info Server basis. If multiple Info Servers are in use, changes on one Info Server do not affect other Info Servers. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
For all related documentation, see References.
To view and edit the user and groups list on a specific Info Server:
Step 1 In the above reference, refer to Chapter 4, "User Administration."
Step 2 Read the sections User Administration, System Users, and Groups.
Step 3 As appropriate, follow the steps in one or more of the following:
a. Starting User Administration
b. Creating and Editing Users
c. Deleting Users
d. Adding a User to a Group
e. Creating and Renaming Groups
f. Deleting Groups
g. Adding Users to a Group
h. Removing Users
Summary | The Filter Builder is a window used to create, edit, and manage filters. Filters are used to display only those alerts you want to see. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
For all related documentation, see References.
To create or edit filters using the Filter Builder:
Step 1 In the above reference, refer to Chapter 3, "Filtering Alerts."
Step 2 Read and follow the steps in the following sections:
a. Creating Condition Elements
b. Creating Logical Elements
c. Creating Subquery Elements
d. Deleting Elements
e. Copying and Pasting Elements
f. Saving Filters
g. Loading Filters
h. Drag and Drop Filters
Summary | Use View Builder to create, edit, and manage views. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
For all related documentation, see References.
To use View Builder to create, edit, and manage views:
Step 1 In the above reference, refer to Chapter 4, "View Builder."
Step 2 Read the sections Introduction to the View Builder, Changing the Appearance of the View, Saving Views, Loading Views, and Dragging and Dropping Views, and follow the instructions therein as needed.
Summary | CIC incorporates Cisco element managers, diagnostics, and troubleshooting tools into the fault management environment. Tools are context sensitive, depending on the type of alarm being addressed of the label of the object displayed. Tools available from CIC menus include the following: CiscoView for Cisco WAN Manager Equipment Management, Administration GUI, Get Configuration, Real Time Counters, Test Delay, Test Connection, Add Loopback, Delete Loopback, Decode BitMap, Create Event List, Desktop Information, HP Network Node Manager, and Cisco WAN Manager Desktop. |
Target Platform(s) | Cisco AS5000 series, Cisco 3660 |
Application | CIC, CEMF |
Frequency | As needed |
Cisco Info Center User Guide. See References. See in particular Appendix D, "Cisco Info Center Diagnostic Tools," at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_0/user_gd/app_diag.htm
To use CIC diagnostic tools:
Step 1 In the Cisco Info Center User Guide, refer to Appendix D, "Cisco Info Center Diagnostic Tools."
Step 2 Read the sections applicable to the troubleshooting and diagnostic tasks you want to accomplish, and follow the instructions therein.
Posted: Wed Oct 2 12:32:07 PDT 2002
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