FastPAD Replacement Parts

Introduction

This section tells you how to return malfunctioning parts to StrataCom.

The MRA procedure is used between StrataCom and direct customers. Distributors may have other arrangements with StrataCom. Contact your local distributor for instructions.

Material Return Authorization (MRA)

The FastPAD equipment is modular so that you can replace malfunctioning parts easily. The procedure for ordering new parts and returning old ones is called the Material Return Authorization (MRA) procedure, and the steps are outlined below.

Step 1 Call the StrataCom International Support Center (ISC) in San Jose, California, USA at the telephone numbers below when a failure occurs. You will be asked for the card or component type, serial number, and revision number. You will then be given an MRA number, which you'll use when returning the failed part. The replacement part will be sent within the agreed-upon time.

USA only, call 24-hour hotline at 800-767-4479

International, call 1-408-947-6115 from 6 AM to 6 PM Pacific Standard Time

Step 2 When you receive the replacement part, please notify the StrataCom ISC.

Step 3 Along with the replacement part, you will receive a repair tag and a shipping label. To send the old part back to StrataCom, record the assigned MRA number on the tag, and attach it to the part. Fill out the shipping label (including the MRA number), remove and save the customer copy, and attach the label to the shipping carton. Returned cards must be packed in their original shipment containers.

Step 4 Parts must be returned within 30 days or you will be invoiced for the parts.

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