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Preface

Preface

The Cisco Integrated Communications System (ICS) 7750 (referred to as the Cisco ICS 7750 or the system) is an integrated communications platform designed to enable easy, rapid deployment and management of key data and converged voice/data applications and services, including IP telephony, content delivery networking, multiservice routing, and more. The Cisco ICS 7750 gives businesses a cost-effective platform for quick deployment of powerful New World applications such as Cisco CallManager, Cisco Unity Voice Messaging, and Cisco Customer Response Applications (CRA).

The Cisco ICS 7750 has all the elements needed to deliver data, voice, and video in a single chassis—multiservice router/voice gateway cards based on Cisco IOS software, application server cards running core voice applications, call processing software, and integrated web-based system management software, a data switching interface card for connectivity to Catalyst 3524-PWR XL switches, and a card that monitors system health.

This section discusses the intended audience, scope, and organization of this Cisco ICS 7750 Installation and Configuration Guide and defines the conventions used to convey instructions and information.

Audience

This guide is intended for personnel including the following:

It is assumed that you are familiar with the following concepts and their related terminology:

Organization

This guide is organized as follows:

Conventions

This guide uses the conventions for instructions and information that are described in the sections that follow.

Notes and Cautions

Notes and cautions use the following conventions and symbols:


Note   Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.


Caution   This caution symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Command Conventions

Table 1 describes the command syntax used in this document.


Table 1:
Conventions
Convention Description

boldface

Commands and keywords.

italic

Command input that is supplied by you.

[     ]

Optional keywords and default responses to system prompts appear within square brackets.

{x | x | x}

A choice of keywords (represented by x) appears in braces separated by vertical bars. You must select one.

^ or Ctrl

Represent the key labeled Control. For example, when you read ^D or Ctrl-D, you should hold down the Control key while you press the D key.

screen font

Examples of information displayed on the screen.

boldface screen font

Examples of information that you must enter.

Related Documentation

This section describes other publications in the Cisco ICS 7750 documentation set as well as related Cisco publications.

Cisco ICS 7750 Documentation

The following publications are companion documents to this guide and are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/index.htm

For a snapshot of the the key installation, configuration, and maintenance tasks on the Cisco ICS 7750, including one or more hyperlinked references to the relevant procedures needed to complete these tasks, refer to the Cisco ICS 7750 Documentation Roadmap:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsmap.htm

For a summary of the documentation that is available for the Cisco ICS 7750, as well as the documentation for the applications that run on the Cisco ICS 7750, refer to the Cisco ICS 7750 Documentation Locator for Release 2.4.0:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/icsloc23.htm

Cisco CallManager Documentation

For information about Cisco CallManager, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco IP Phone Documentation

For information about Cisco IP Phones, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/english/index.htm

Cisco Unity Voice Messaging Documentation

For information about installing and configuring Cisco Unity Voice Messaging on the Cisco ICS 7750, refer to the publications at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/index.htm

Cisco Customer Response Applications Documentation

For information about installing and configuring Cisco CRA on the Cisco ICS 7750, refer to the publications at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/index.htm

Backup Power Supply Documentation

For information about the backup power supply options supported by the Cisco ICS 7750, refer to the following publications:

VIC, WIC, and VWIC Documentation

For information about voice interface card (VIC), WAN interface card (WIC), and voice WAN interface card (VWIC) installation, cabling, and configuration, refer to the Cisco Interface Cards Installation Guide .

Catalyst 3500 Series XL Documentation

For information about the Catalyst 3500 series XL switches, including the Catalyst 3524-PWR XL switch, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/lan/c2900xl/index.htm

Cisco IOS Documentation

The Cisco IOS software documentation set describes the tasks and commands necessary to configure certain system components and other Cisco products, such as access servers, routers, and switches. Each configuration guide can be used in conjunction with its corresponding command reference.

For information about IOS software configuration, refer to the documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/index.htm

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.


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Posted: Thu Aug 22 19:51:58 PDT 2002
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