Preface

The CiscoCallManagerExtendedServicesAdministrator'sGuide provides instructions for installing, configuring and administering CiscoCallManagerExtendedServices. This document will help you to:

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Understand Cisco CallManager Extended Services and how its applications work.

Audience

The CiscoCallManagerExtendedServicesAdministrator'sGuide is written for a server administrator or network administrator who is responsible for implementing CiscoCallManagerExtendedServices. No programming skills are required.

Organization


Chapter	Title	Description
Chapter 1	Understanding CiscoCallManager Extended Services	A general overview of CiscoCallManagerExtended Services and the IP Telephony software suite.
Chapter 2	Installing CiscoCallManager Extended Services	Sequenced procedures for the initial installation of CiscoCallManager ExtendedServices.
Chapter 3	Configuring CiscoCallManager ExtensionMobility	Sequenced procedures for the initial configuration of CiscoCallManager ExtensionMobility.
Chapter 4	Configuring CiscoCallManager AutoAttendant	Sequenced procedures for the initial configuration of CiscoCallManagerAutoAttendant.
Chapter 5	Administering CiscoCallManager ExtendedServices	Procedures for managing CiscoCallManager ExtendedServices on an ongoing basis.
Chapter 6	Troubleshooting CiscoCallManager ExtendedServices	Procedures for troubleshooting CiscoCallManager ExtendedServices and clearing error messages.

Related Documentation

For information about Cisco Customer Response Applications, refer to the following documents:

Conventions


Convention	Description
boldface font	Commands and keywords are in boldface .
italic font	Arguments for which you supply values are in italics.
[]	Elements in square brackets are optional.
{ x \| y \| z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x \| y \| z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
`screen` font	Terminal sessions and information the system displays are in `screen` font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screen font.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
<>	Nonprinting characters, such as passwords are in angle brackets.

Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Timesaver

Means the described action saves time. You can save time by performing the action described in the paragraph.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation

The following sections provide sources for obtaining documentation from CiscoSystems.

World Wide Web

You can access the most current Cisco Systems documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships withyour product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annualsubscription.

Ordering Documentation

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Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

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Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

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Nonregistered CCO users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

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P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

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P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

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P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

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P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

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