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Destinations are phone numbers or email-based paging addresses to which Cisco Personal Assistant can deliver your incoming calls. While some destinations are assigned to you by your company, you can set up additional destinations. Setting up a destination means giving Personal Assistant information about it.
Use the following sections to help you set up destinations and destination groups:
Destinations are phone numbers or email-based paging addresses where Personal Assistant can deliver your incoming calls. Destinations include the following types:
Your destinations are set up in two different ways—by you and by your company:
Personal Assistant already knows about your company destinations; company destinations are assigned to you and stored in the "corporate directory." However, you need to set up personal destinations. For more information about this procedure, see the "Adding Personal Destinations" section.
Use this procedure to establish a new, non-company destination. (Personal Assistant already knows about your company destinations, such as your desk phone.)
A destination is a phone number or email-based paging address to which Personal Assistant can forward your incoming calls.
Personal Assistant opens the Destinations page.
Step 2 Use the Type drop-down arrow to choose pager or voice.
Step 3 Fill in the Destination Name field, then enter a phone number or email-based paging address in the next field, as shown in Figure 3-1.
Step 4 Click Save.
Personal Assistant creates the new destination and adds it to the List of Destinations, as shown in Figure 3-2.
Use this procedure to change a destination. Edit a personal destination if your phone number changes or if you want to rename a destination.
You cannot edit destinations that your company has assigned to you.
Personal Assistant opens the Destinations page.
Step 2 In the List of Destinations, click on the name, number or address of the destination that you want to edit.
Step 3 Personal Assistant displays the information for this destination in the fields near the top of the page.
Step 4 Change the information in the fields and click Save.
Personal Assistant adds the modified entry to the List of Destinations.
To rename a destination, delete the original and recreate it with a new name.
Destination groups are multiple destinations arranged in a series and stored under a single group name.
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Note With the exception of an email-based pager destination, you can determine the order in which Personal Assistant calls each destination in a group. For more information, see "Orderin g Destinations in a Destination Group" section. |
These sections can help you create destination groups:
Destination groups are multiple destinations (phone numbers or email-based paging addresses) arranged in a series and stored under a single group name.
Create a destination group when you want one call forwarded to a series of destinations. Take this example: You need a rule that tells Personal Assistant: "When George Knightly calls, try calling me at my desk phone. If I don't answer, try me on my mobile phone, then try me on my home phone." You create a destination group called "A," for example, that contains your desk, mobile, and home phone numbers. Then, you create a rule that tells Personal Assistant: "When George Knightly calls, send his call to destination group `A.'"
See the "How Are Calls Processed By Destination Groups?" section.
When a call gets sent to a destination group, Personal Assistant tries to forward the call to each destination in the group until you answer the phone, until your caller hangs up, or until the last destination in the group is reached. When Personal Assistant runs out of destinations, the call is forwarded to your default phone, which is typically your desk phone.
Personal Assistant asks the caller to hold while trying each number in your destination group.
Personal Assistant uses automatic call screening with destination groups to distinguish between a person answering and a machine answering; this feature ensures that answering machines and voice mail systems cannot prevent Personal Assistant from rolling a call that you do not answer to the next destination in the destination group.
The call screening feature places the caller on hold while Personal Assistant identifies the caller for you and prompts you to accept or forward the call. Personal Assistant only considers a call "connected" when a person picks up and presses an option key on his or her telephone key pad.
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Note A destination group must contain at least one phone number. If a destination group also contains a pager, Personal Assistant dispatches a pager message at the same time that it calls the first phone number in the group. |
The sequence in which Personal Assistant dials each destination in a destination group mimics the sequence in which you added each destination to the group. For example, if you add destinations A, B, and C to a destination group in the order of C, A, and B, Personal Assistant calls destination C first, then destination A, then destination B.
To change the order in which Personal Assistant calls destinations in a group, you need to delete and re-add destinations to the group in the sequence that you want Personal Assistant to follow.
The only exception is an email-based pager; if a destination group contains a pager, Personal Assistant dispatches an email-based paging message at the same time that it calls the first phone number in the sequence.
Use this procedure to create a new destination group.
Personal Assistant displays the Destinations Groups page.
Step 2 Enter a name for the new group in the Destinations Group Name field, as shown in Figure 3-3. If a name is already showing in the field, you can overwrite it.
Step 3 Click the Add button.
Personal Assistant creates the destination group and adds it to the List of Destination Groups, as shown in Figure 3-4.
You can assign destinations to the new destination group now or later.
Destination groups can share destinations. You can include your mobile phone in your destination groups "Personal," "Weekends," and "London Trip," for example.
Use this procedure to assign one or more destinations to a new or existing destination group.
If you want to add a new destination, such as a personal mobile phone, to an existing destination group, establish the mobile phone as a destination, then follow this procedure. See the "Adding Personal Destinations" section for more information.
Personal Assistant displays the Destination Groups page.
Step 2 Click the Select Destinations button to the right of the destination group that you want to assign a destination to, as shown in Figure 3-5.
If the Select Destinations button does not appear, click the plus or minus icon to open it.
Personal Assistant opens the Destinations window, as shown in Figure 3-6.
Step 3 In the Destinations window, select the destinations that you want to include in the group by checking the Select check box at the end of the row. Be sure to select destinations in the order that you want Personal Assistant to follow when it forwards your incoming calls. For details, see the "Ordering Destinations in a Destination Group" section.
The Destinations window displays all the destinations that your Personal Assistant knows about. If the destination you want to use is not displayed, you need to add it. For instructions, see the "Adding Personal Destinations" section.
Step 4 Click the Add Selected button.
Step 5 If necessary, close or minimize the Destinations page to return to the Destination Groups page.
Personal Assistant adds the new destinations to the List of Destination Groups, as shown in Figure 3-7.
Use this procedure to create a copy of an existing destination group. The copy includes destination information contained within the original group.
You might copy a destination group to create two distinct groups with different names but similar contents (phone numbers and email-based paging addresses). In this case, copy the original destination group, then add and delete contents from the copied group.
In the Destination Groups page, click the copy icon that corresponds to the destination group that you want to copy.
Step 2 Enter the name of the new destination group in the pop-up field.
Step 3 Click OK.
Personal Assistant adds the new destination group to the List of Destination Groups.
You can add or remove personal destinations from the new destination group now or later.
If you want to delete a destination group, click the delete icon to the right of the group. To remove an individual destination from a destination group, click the plus or minus icon, if necessary, to open the group, then click the delete icon.
Posted: Thu Apr 24 14:17:35 PDT 2003
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