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Cisco Personal Assistant can understand your spoken instructions to help you make outbound calls, set up conference calls, and browse your voice mail.
You can start using Personal Assistant through your phone right away. Refer to these sections for more instructions and tables of valid commands:
To access Personal Assistant over your telephone, dial the extension provided by your system administrator. You can save this number in your telephone's memory for quick access to Personal Assistant in the future.
The first time you call, Personal Assistant prompts you to record your spoken name. Personal Assistant uses this recording of your name to greet you and to announce your identity to other callers.
Refer to the following sections for instructions about communicating with Personal Assistant:
To access the main menu options shown in Table 2-1, simply call Personal Assistant. Personal Assistant greets you and asks what you want to do. Use any of the spoken commands listed in the table.
Table 2-1 Personal Assistant Main Menu Options
| Spoken Command | What It Does | Where To Find More Details | Touch- Tone |
|---|---|---|---|
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Prompts Personal Assistant to set up a conference according to your directions. |
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Tells Personal Assistant that you want to spell the name of the party on your touch-tone key pad. |
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Note If your system administrator has not purchased speech ports, these speech-enabled features are not available. |
Speech-enabled directory dialing allows you to place a call through Personal Assistant by saying a person's name or phone number aloud. If you say, "Harriet Smith," or "Call Harriet Smith," for example, Personal Assistant uses speech-enabled dialing to obtain the telephone number of Harriet Smith from the corporate directory or from your personal address book.
You can set Personal Assistant to search only your address book for speech-enabled calls. For information about this option, see the "Setting the Name Dialing Preference" section.
The following steps describe how to place a call with Personal Assistant and the "dial-by" commands you can use:
Personal Assistant greets you and asks what you want to do.
Step 2 Tell Personal Assistant to place a call for you by saying any valid dialing commands.
If Personal Assistant clearly understands your spoken command, it confirms that it is dialing the person you want to call. For example, Personal Assistant says, "Calling George Knightly from the corporate directory." Or "Calling 555-1234 from the personal address book."
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Note Personal Assistant can play a person's recorded name for you only if the person has recorded his or her name. If a recorded name is not available, Personal Assistant uses the party's desk extension or phone number. |
Step 3 At this point you can allow the call to connect or you can say "Cancel" to halt the last action without losing your connection to Personal Assistant.
If Personal Assistant does not understand your dialing command, it asks you to provide more information or to confirm the command. Personal Assistant also gives you helpful suggestions when you get stuck.
If you and your Personal Assistant are not communicating after several attempts, Personal Assistant might say, "Let's start over" and cycle back to the beginning of the process. Or, if Personal Assistant continues to have problems understanding you, it might connect you to the system operator.
Table 2-2 Directory Dialing Commands
| What You Want Personal Assistant to Do |
What You Say | What Your Spoken Command Sounds Like | Touch- Tone |
|---|---|---|---|
Say the person's first and last name. Note You can preface a name with "Call." See Table 2-4 for more phrasing options. |
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Say the person's first and last name followed by the destination name or type. Note If you do not specify a destination, Personal Assistant sends the call to the party's work phone. |
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Note You can preface a number with "Call." See Table 2-4 for more phrasing options. |
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Say "spell-by-name." Personal Assistant then prompts you to spell the name of the person you are calling on your touch-tone key pad. |
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Say the nickname for the person. You can also specify a destination. Note For help with nicknames, see the "Copying a Corporate Directory Entry Into Your Personal Address Book" section. |
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Say the person's first and last name and specify pager. Note See the "Using Personal Assistant to Send and Receive Email-Based Paging Messages" section for more details about email-based paging. |
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The following sections describe how to use Personal Assistant to send and receive email-based paging messages:
You can tell Personal Assistant to send an email-based page to anyone who has an email-based paging address in the corporate directory. For example, if you want to page your colleague, Anne Weston, call Personal Assistant and say, "Page Anne Weston." If Anne has an email-based paging address, Personal Assistant dispatches an email message to Anne with the date and time of your page, your name, and your contact number.
If your paging attempt is successful, Personal Assistant responds by saying, "Page sent." If the party you want to page does not have an email-based paging address, or if your paging attempt is otherwise unsuccessful, Personal Assistant says, "I do not have that number" or "I was unable to send that page."
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Note You cannot send an email-based page to parties in your personal address book using Personal Assistant. |
If you have a corporate email-based paging address, your colleagues can send you email-based paging messages through Personal Assistant. Email-paging messages contain the time and date of the page and the name and contact number of the person who dispatched the page.
If you have a personal email-based paging address external to your company, you can establish this address as a "destination" to which Personal Assistant can forward your incoming calls. Establish personal destinations and set up call forwarding rules by using the Cisco Personal Assistant User interface. For more information about the User interface, see the "Getting Started with Call Forwarding Rules" section.
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Note Personal Assistant supports only email-based paging systems. You cannot send or receive numeric-based pages through Personal Assistant. |
Personal Assistant can help you set up calls with more than one party. The following section describes how to use spoken commands to set up conference calls.
Personal Assistant greets you and asks what you want to do.
Step 2 Say "Conference" or "Conference George Knightly." You can also say, "Conference 555-2345" to include a party who is not listed in the corporate directory.
If you have already specified a name (or number), Personal Assistant confirms the name of the first participant. If you have not specified a name, Personal Assistant says, "Say the name of the person you want to conference in."
Step 3 Say the name of the party that you want to add to the conference list. For example, say "George Knightly."
Personal Assistant says, "Adding George Knightly to the conference list from the corporate directory. Would you like to add more people to the conference?"
Step 4 Say "yes" or "no." If yes, repeat Step 3.
If you say "no," Personal Assistant says, "Please wait while I set up the conference."
If Personal Assistant reached the person successfully and the person accepted the conference invitation, Personal Assistant says, "Successfully conferenced in George Knightly," for example. If Personal Assistant could not reach the person or the person declined the conference invitation, Personal Assistant says, "I'm sorry, I was unable to conference in George Knightly."
Personal Assistant asks you to wait while inviting those on your list. The parties you invited can accept or reject the invitation by pressing 1 or 2 on their telephone key pads.
Once a conference is successfully established, Personal Assistant says, "Conferencing done." At this point, the conference participants can speak directly to one another.
If all conference invitees decline or are unreachable, Personal Assistant says, "I'm sorry, I was unable to set up the conference."
Step 5 When you and other parties are ready to end the conference call, simply hang up. To use speech-enabled dialing or to set up another conference, redial Personal Assistant.
Table 2-3 shows a summary of conference options and commands:
To place a call, simply state the person's first and last name, or state a phone number, and Personal Assistant understands that you want to place a call. Using introductory phrases, such as "Call" and "Dial," with dialing commands is optional. For example, "Jane Fairfax" and "Call Jane Fairfax" are synonymous commands to Personal Assistant.
If you want to use introductory phrases, however, you have a wide array to choose from. See Table 2-4 for introductory phrases that Personal Assistant recognizes.
Personal Assistant's voice-recognition feature lets you use spoken commands over the phone to navigate through your Cisco Unity voice mail system. In addition to spoken commands, Personal Assistant understands commands that you give through your touch-tone key pad. For a comprehensive list of commands that Personal Assistant recognizes, see the following tables:
You can begin using Personal Assistant to access your Cisco Unity voice mail immediately. Simply call Personal Assistant from any phone and say "voice mail" to get started. For more details, see the "How to Log in to the Voice Mail Main Menu" section.
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Note Use of the voice mail feature through Personal Assistant assumes that your system administrator has already set up Personal Assistant to access your Cisco Unity voice mail system. |
The following sections describe how to access and use your voice mail through Personal Assistant:
The following section describes how to log in to your voice mail from any phone.
Personal Assistant says, "Welcome to Personal Assistant. What would you like to do?"
Step 2 Say "Voice mail" or "Check messages." The next steps vary depending on the phone from which you are calling:
Step 3 You can enter your mailbox extension number (if required) and your password using the touch-tone key pad on your phone. Or you can say your extension and password aloud. For example, say "1-2-3-4."
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Note The voice mail password that you need to give Personal Assistant is the same numeric password that you have established with your Cisco Unity voice mail system. |
Personal Assistant tells you the number of new and saved messages in your mailbox, and whether any of those messages are marked "urgent." For example, "You have one new and three old messages. One message marked urgent."
You have completed the login process and are now in the voice mail main menu. For a list of your main menu options, see the "Navigating the Main Menu" section.
After you log in to your voice mail "mail box" through Personal Assistant, you are placed in the voice mail main menu.
Table 2-5 describes your options from the main menu:
Table 2-5 Voice Mail Main Menu
| What You Want Personal Assistant to Do | Spoken Commands | Touch- Tone Commands |
Notes on this Option |
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Use this option to hear header information for your messages. For example, "Message 1, received today at 10:45 a.m. from an outside caller, 25 seconds." |
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Anywhere you can use a specific name or extension in a command, you can use a nickname that you have created to identify a user, such as "Boss." For instructions about creating nicknames, see the "Copying a Corporate Directory Entry Into Your Personal Address Book" section. |
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Use this option to find out how many new, old, and urgent messages you have in your mail box. |
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Use this command to exit voice mail and return to the Personal Assistant main menu. |
There are two ways to listen to your voice mail messages from the main menu:
In read mode, Personal Assistant plays your recorded messages.
In list mode, Personal Assistant gives you a brief summary of each of your messages, including who left the message, on what date, the length of the recording, and whether the message is old, new or urgent. This summary information is also called "envelope" or "header" information.
Personal Assistant switches into read or list mode based on your spoken instructions. You can switch between these two modes as often as you want while navigating through your voice mail.
See the following sections for more information:
In read mode, Personal Assistant simply plays back the message that a caller has recorded for you.
From the main menu, say any of the following keywords, in combination with other recognized voice mail commands, to trigger read mode:
For example, "Read messages" or "Play messages from George Knightly."
Use list mode to browse your messages quickly. In list mode, Personal Assistant provides detailed summary information for a message without playing the message itself. For example, "Message 1, received Tuesday at 9:15 a.m. from Anne Weston, 35 seconds." Using list mode, you can decide which messages you want to hear and which you want to skip.
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Note Personal Assistant can identify the person who left the message by name or extension if the caller is listed in the corporate directory. Otherwise, Personal Assistant identifies the caller as "an outside caller." |
From the main menu, say any of the following keywords, in combination with other recognized voice mail commands, to trigger list mode:
For example, "List messages," "Review messages from George Knightly," or "Review messages from 1-2-3-4."
You have numerous command and task options while listening to your messages. Task options include skipping messages, replaying messages, responding to the sender of a message, deleting a message, and so on. Command options include touch-tone commands and spoken commands, with several phrasing options for each task. Table 2-6 lists task and command options.
Table 2-6 Task and Command Options You Can Use While Listening to Messages
| What You Want Personal Assistant to Do | Spoken Commands | Touch-Tone Commands | Notes on this Option |
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Personal Assistant confirms your instruction, then says, "deleting message." Say "cancel" within two seconds to stop the deletion. |
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The call back feature works only with parties listed in the corporate directory. |
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You cannot use the reply feature with messages left by callers external to the corporate directory. |
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Personal Assistant asks you to identify the recipient of the forwarded message and whether you want to include an introduction to the message. |
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For complete instructions, see the "How to Send Voice Mail Messages" section. |
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Personal Assistant always asks you to verify. If you use this command after a "read" command for a specific caller, "delete all" applies to messages from only that caller. |
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Saying "Cancel" during a task interrupts that task. Otherwise, say "Cancel" to exit the current menu and return to the main menu. |
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Once you exit voice mail, you return to the Personal Assistant main menu. |
The following procedure tells you how to record and send voice mail messages.
Personal Assistant tells you the number of new and old messages in your mailbox.
Step 2 Say "Send message."
Personal Assistant prompts you to say the first and last name, or extension, of the person to whom you want to send the message.
Step 3 Say the name or extension of the message recipient.
Personal Assistant might repeat the information and ask, "Is this correct?" Then Personal Assistant prompts you to record your message.
Step 4 Speak after the beep and press # when you are done.
After you record your message, Personal Assistant lists your options, as described in Table 2-7.
Table 2-7 Outbound Message Options
| What You Want Personal Assistant to Do |
Spoken Commands | Touch-Tone Command |
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Step 5 If you are satisfied with your recording, say "Send." See Table 2-7 for wording options.
Personal Assistant says, "Sending message." You can say "cancel" immediately to stop the message from being sent.
After each of your instructions, Personal Assistant confirms your request, confirms the completion of the task, or asks for more information. If you get stuck, Personal Assistant gives you helpful suggestions. Once a task is completed, Personal Assistant asks, "What do you want to do next?"
Posted: Thu Apr 24 14:14:17 PDT 2003
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