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Table of Contents

About This Guide
Document Audience
Document Organization
Document Conventions
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance
Obtaining Additional Publications and Information

About This Guide


The Cisco Voice Routing Center (VRC) software product is a graphical user interface (GUI) network tool for managing dial plans in a Voice-over-IP (VoIP) network-based system. VRC is used as an integrated product with Packet Telephony Center (PTC). VRC provides basic dial plan provisioning and network configuration.

Document Audience

This guide is intended as a technical resource for service provider and enterprise users who are responsible for managing network dial plans for H.323-based VoIP networks.


Note   To use this publication, you should have a basic understanding of network design, operation, and terminology of the Cisco Voice-over-IP technology. You must also be familiar with your own network configurations.

Document Organization

This guide is organized as follows:

"Introduction," introduces the Cisco Voice Routing Center (VRC) application, provides an overview of its key features, concepts, architecture, and lists most commonly used VRC operations.

"VRC Client," describes the different ways to access the VRC user interface.

"Baseline View," provides the baseline dial plan and topology for the entire managed network and allows you to view the baseline dial plan and populate the Baseline View.

"Design View," describes how to start a new dial plan design and open and modify an existing dial plan design.

"Managing Dial Plan Components," defines the components of a VRC dial plan, their attributes, and how to use the components.

"Opening the VRC Console," describes how to access the VRC application from a console and how to use VRC functions through the console.

"Frequently Used VRC Operations," lists VRC functions that you use most often in your environment.

"Troubleshooting Cisco VRC," describes installation error messages and frequently asked installation questions.

Document Conventions

Screen examples use the following conventions:

screen font

Terminal sessions and information the system displays are in screen font.

boldface font

Information you must enter is in boldface font.

italic screen font

Arguments for which you supply values are in italic font.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

[   ]

Default responses to system prompts are in square brackets.

!, #

An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.

Notes use the following conventions:


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Cautions use the following conventions:


Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Related Documentation

The following is a list of documentation that is related to the Cisco VRC software.

The Cisco Packet Telephony Center - Virtual Switch 3.0 documentation can be found at the following URL: www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/ptc/3_0.

Documentation for Cisco Packet Telephony Center - Virtual Switch:

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

http://www.ciscopress.com

http://www.cisco.com/go/packet

http://www.cisco.com/go/iqmagazine

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html


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Posted: Thu May 8 00:34:50 PDT 2003
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