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contents
Preface ix
Audience ix
Conventions xi
World Wide Web xiii
Documentation CD-ROM xiii
Obtaining Technical Assistance xv
Cisco.com xv
Technical Assistance Center xv
Contacting TAC by Using the Cisco TAC Website xvi
Contacting TAC by Telephone xvi
Understanding CiscoWorks for Windows 1-1
Overview 1-2
What's New 1-3
Device Support 1-4
Starting CiscoWorks for Windows 1-7
Launching from a Remote Client 1-7
Logging In 1-8
Uninstalling CiscoWorks for Windows 1-8
Using the CiscoWorks for Windows Desktop 2-1
Getting Started 2-2
User Accounts 2-2
Creating Maps 2-13
Setting Alerts 2-14
Setting Thresholds 2-15
Displaying Device Information 2-24
Toubleshooting 2-25
Tasks 2-26
Preferences 2-26
User Administration 2-27
CiscoView Debug 2-27
What's New 2-28
Launching the WhatsUp Gold Application from the Server 2-28
Launching the WhatsUp Gold Application from the Server Using the CiscoWorks for Windows Desktop 2-29
Launching the WhatsUp Gold Application from the Server Using the Windows Start Menu 2-29
Launching the WhatsUp Gold Application from a Remote Client 2-29
Launching Show Commands from the Desktop 2-30
Launching Threshold Manager from the Desktop 2-31
Launching CiscoView from the Desktop 2-31
Launching Applications from the Server Using WhatsUp Gold 2-32
Launching Applications from a Remote Client Using WhatsUp Gold 2-33
Navigating the Applications 2-35
Managing Cisco Devices with CiscoView 3-1
Starting CiscoView From the CiscoWorks for Windows Desktop 3-2
Starting CiscoView From the WhatsUp Gold 3-2
Making Selections and Displaying Menus 3-7
Monitoring Devices 3-11
Selecting Multiple Components 3-13
Maintaining Device Packages 3-14
Understanding Device Packages 3-14
Using the Package Support Updater 3-15
Downloading Device Packages 3-15
Starting the Package Support Updater 3-16
Installing Device Packages 3-17
Uninstalling Device Packages 3-19
Adding Device Packages Using the CiscoWorks for Windows Desktop 3-21
Displaying Cisco Device Information with Show Commands 4-1
Understanding Show Commands 4-1
Show Commands Security Support 4-7
Navigating in Show Commands 4-7
Main Screen 4-8
My Commands 4-10
Preferences 4-11
Getting Show Commands Help 4-15
Monitoring Cisco Devices with Threshold Manager 5-1
Understanding Threshold Manager 5-2
Threshold Manager Features 5-2
Starting Threshold Manager 5-6
Navigating in Threshold Manager 5-9
Event Log Window 5-10
Templates Window 5-16
Preferences Window 5-23
Managing Events 5-25
Retrieving Events 5-30
Deleting Events 5-30
Managing Device Thresholds 5-31
Creating Device Thresholds 5-31
Modifying Device Thresholds 5-32
Deleting Device Thresholds 5-33
Using Threshold Templates 5-33
Templates Directory 5-34
Using Default Template Files 5-36
Creating Threshold Templates 5-38
Modifying a Template File 5-45
Starting a New Threshold Manager 5-47
Getting Threshold Manager Help 5-47
Troubleshooting 6-1
Testing Basic Connectivity and Setup 6-2
Frequently Asked Questions About CiscoView 6-2
FAQs About CiscoView Software Version 6-3
FAQ About Launching CiscoView 6-3
FAQs About Displaying or Modifying a Device 6-3
FAQs About Setting Community Strings 6-5
FAQs About Device Packages 6-6
FAQs About 2900XL and 3500XL Devices 6-6
Troubleshooting Show Commands 6-7
T roubleshooting Threshold Manager 6-8
Troubleshooting Browser Problems 6-10
Troubleshooting General Problems 6-11
Reporting Problems to Cisco Systems 6-12
Posted: Tue Dec 3 19:47:55 PST 2002
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